2012 VOLKSWAGEN JETTA Complaints

WELL RECALL U HAVE DOESN'T COVER MY CAR CAUSE IT'S OVER 100K SO THTS RUDE AND WR9NG IT'S BEEN HAPPENING A WHILE AGO P BUT YOUR RECALL 8 JUST GOT OVER 800 TO FIX IT I THINK THIS SHOULD BE TAKI G CARE OF REGARLESS CAUSE I WILL NOT SUGGEST ANYONE TO YR CARS U MADE IT CRAPPY AND MY KEYS GONNA BE JACKED UP TOO AND WHT I SHOULD PAY FOR THT TOO MY KEY GETS STUCK I WAITED FOR RECALL SO I SHOULD PAY 800 CAUSE ITS OVER 100K THT WRONG AND TERRIBLE CUSTOMER SERVICE I WANT TO GO GET IT FIXED B 4 MY KEY BREAKS TOO I WANT SOMEONE TO REPLY THANK U

KEY WILL NOT COME OUT OF IGNITION. RECEIVED A LETTER FOR AN "EXTENDED" WARRANTY ON THE ISSUE BUT WHILE I WAS UNDER 10 YEARS OLD, MY CAR WAS OVER THE ALLOTTED MILEAGE. I'VE BEEN TOLD THIS IS A $700 ISSUE. THIS SHOULD BE A RECALL BECAUSE IT IS A KNOWN ISSUE WITH MANY OF THEIR CARS DURING THESE YEARS.

WHILE DRIVING VEHICLE IN PARKING LOT, CAR SOUNDED STRANGE. AS CAR MOVING THROUGH PARKING LOT CAR COMPLETELY STALLED. TURNED HAZARDS ON. TURNED CAR OFF AND ATTEMPTED TO RESTART CAR. CAR WOULD NOT RESTART AND WINDOWS WOULD NOT FUNCTION. AFTER A FEW MINUTES A NICE GENTLEMAN OFFERED TO PUSH CAR TO SAFE LOCATION. PUT CAR IN NEUTRAL AND STEERED AS NICE GENTLEMAN PUSHED CAR. CAR LOST ALL POWER STEERING AT THIS TIME. CONTACTED NEAREST VW DEALERSHIP, VW VALENCIA. VW VALENCIA STATED SHOP AND DEALERSHIP WOULD BE SHUTTING DOWN AND COULD NOT HELP ME, DIRECTED ME TO NEAREST VW 14 MILES AWAY. PREGNANT AND WITH A 2 YEAR OLD IN THE CAR DECIDED IT WOULD NOT BE SAFE TO VENTURE OUT OF MY TOWN. CALLED AAA. AAA TOWED ME TO GERMAN HI TECH INC. GERMAN HI TECH INC DETERMINED FUEL PUMP WAS TO BLAME. RESEARCHED VW FUEL PUMP RECALLS. FOUND RECALLS ON PASSAT AND CC MODELS. CONTACTED VW TO DETERMINE IF RECALL IS EXTENDED TO JETTA TDI. VW EMPLOYEE TOLD ME NOT AT THIS TIME. DETERMINED BEST COURSE OF ACTION TO HAVE WORK COMPLETED IN TOWN IF NO GUARANTEE OF RECALL. DID FILE A COMPLAINT WITH VW.

I WAS HAVING TROUBLES TURNING MY CAR OFF IN DECEMBER 2015. THE KEY WAS STUCK IN THE ON POSITION AND NO MATTER WHAT I DID, I COULDN'T REMOVE IT. CALLED THE DEALERSHIP, AND WAS TOLD TO BRING MY CAR IN IMMEDIATELY. THEY REPLACED THE STEERING COLUMN LOCK HOUSING. EVERYTHING WAS GOING GREAT. I SPENT OVER $700 BETWEEN PARTS AND LABOR, BUT MY CAR WAS FIXED. FAST FORWARD TO APRIL OF 2018, I RECEIVE A LETTER FROM VOLKSWAGEN STATING THAT THE PART I HAD REPLACED WAS BEING RECALLED AND THEY WERE EXTENDING THE WARRANTY TO 10 YEARS OR 100,000 MILES, WHICHEVER OCCURS FIRST. NOW, IT'S MAY OF 2018, AND MY CAR WILL NOT TURN OFF AGAIN. IT'S NOT BEEN 10 YEARS (MY CAR IS A 2012), BUT I HAVE 149,000 MILES ON IT, SO THEY WILL NOT REPLACE THE LOCK HOUSING. THEY WILL HOWEVER, LOOK OVER MY DOCUMENTATION FROM 2015 TO "POSSIBLY" REIMBURSE ME. NOW, THE PROBLEM IS, I DON'T BELIEVE THAT I SHOULD HAVE TO REPLACE THAT PART EVERY 2.5 YEARS. ACCORDING TO THE LADY FROM VW CUSTOMER CARE, SHE UNDERSTANDS MY FRUSTRATIONS, BUT CAN'T DO ANYTHING ABOUT IT. SO NOW, I HAVE TO TAKE MY CAR BACK IN TO THE DEALERSHIP, AND PAY FOR A THIRD PART, EVEN THOUGH THE REPLACEMENT PART I ALREADY PAID FOR WAS FAULTY WHEN THEY REPLACED IT ( SINCE IT HAD TO COME STRAIGHT FROM VW). I HAVE READ MANY REVIEWS ABOUT THE SAME THING HAPPENING TO VOLKSWAGEN VEHICLES. LESSON LEARNED, I WILL NEVER BUY ANOTHER VW.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. JIM ELLIS VOLKSWAGEN (5901 PEACHTREE BLVD, ATLANTA, GA 30341) DIAGNOSED THAT THE FUEL SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE FUEL SENSOR WAS REPLACED AGAIN; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER FOR HARD AND SOFT DIAGNOSTIC TESTS; HOWEVER, THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 45,000.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH, THE HORN FAILED TO SOUND WHEN IT WAS PRESSED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER (NORTHTOWNE VOLKSWAGEN, 6728 N OAK TRAFFICWAY, KANSAS CITY, MO 64118, (816) 436-2255) WHERE IT WAS DIAGNOSED THAT THE HORN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 73,400.

A WHILE AGO I FELT A LITTLE DIFFICULT TO GET THE KEY OUT AT PARKING BUT USUALLY PUSHED IT HARDER IN AND TURNED THE KEY WOULD BE OUT. LAST YEAR THE GUY WORKING ON SAFETY CHECK CALLED ME FOR EMERGENCY BECAUSE HE COULDN'T GET MY CAR TURNED OFF, HE'S SCARED TO BREAK MY KEY. THIS YEAR COSTCO TIRE CENTER CALLED ME FOR EMERGENCY WHILE CHANGING TIRES BECAUSE OF THE KEY STUCK ISSUE. I TOLD THEM TO TRY FEW MORE TIMES WITH PUSHING KEY IN AND WIGGLE IT A BIT. AFTER I GOT BACK FROM COSTCO, I FINALLY COULDN'T BEAR WITH THIS PROBLEM BECAUSE I COULDN'T GET IT OFF FOR ABOUT 15 MINUTES. I SEARCHED INTERNET AND NEXT DAY AND I LEARN THIS AS COMMON ISSUE. I AM RELUCTANT BUT BE PREPARED TO BRING CAR TO VW DEALER FOR REPAIR. LUCKILY THE DAY BEFORE I WAS GOING TO BRING CAR TO VW, READ A LETTER FROM VW WHICH I WAS ALMOST GOING TO THROW AWAY AS A PROMOTION LETTER. IN LETTER, IT STATES EXTENDING WARRANTY TO 10 YEARS FOR KEY HOUSING! I IMMEDIATELY CALL VW AND SCHEDULE A DIAGNOSIS. NOW WAITING FOR THE PARTS COME IN WHICH THEY SAID ABOUT 7 DAYS. I DROVE IT YESTERDAY AND THE CAR KEY GOT STUCK AGAIN. I AM NO LONGER TO GET IT OUT FOR WORKING A FEW MINUTES, I NEEDS TO WORK ON IT FOR OVER 10 MINS. I FEEL SCARY TO DRIVE THE CAR AS I DON'T KNOW WHEN IT HAPPENS AND HOW LONG IT WILL STUCK UNTIL I GET IT OUT. IT MAY MEAN GOING OUT MUCH MUCH EARLIER TO SPARE TIME WORKING ON THE STUCK KEY OR JUST NOT DRIVING IT AND WAITING IT FOR DEALER'S KEY HOUSING REPLACEMENT. EVEN VW SEEMS HAVING TAKEN ACTION I THINK I SHALL FILE A COMPLAINT STILL.

TAKATA RECALL, ABS BRAKE LITE ON IN THE DASH. RECEIVED RECALL NOTICE ON STEERING COLUMN LOCK HOUSING

STEERING COLUMN LOCK HOUSING - KEY DIFFICULT TO REMOVE OR STUCK IN THE STEERING COLUMN LOCK HOSING WHEN THE VEHICLE IS PARKED

RECEIVED VERBAL QUOTES TO FIX THE ISSUE WITH THE KEY GETTING STOCK IN THE IGNITION WITH CAR RUNNING AND WAS TOLD IT WAS NOT COVERED BY VW AND THAT IT WOULD COST CLOSE TO 500.00 TO FIX AND I CHOSE TO LIVE WITH THE ISSUE...NOW I RECEIVED A LETTER TO GET REIMBURSED FOR THE COST WHEN I DID NOT HAVE IT FIXED. CALLED TO SET UP AN APPOINTMENT AND THE DEALER TOLD ME THE CAR IS OVER 100,000 MILES AND I WOULD HAVE TO PAY FOR IT. THIS TO ME IS NOT CORRECT. I BROUGHT THIS ISSUE UP MANY TIMES BEFORE THE CAR WENT OVER THE 100,000 AND THEY CLAIMED IT WAS BECAUSE THE CAR WAS OLD...I WOULD LIKE SOMEONE TO LOOK INTO THIS AND GET BACK TO ME SO I CAN HAVE THIS ISSUE FIXED.