2002 VOLKSWAGEN JETTA Complaints

WHILE DRIVING WITH THE SEAT HEATER ON IN 2002 VW JETTA THE SEAT HEATER OVERHEATED AND BURNED THROUGH THE LEATHER SEAT AND BURNED THE DRIVER. SMOKE WAS PRESENT IN THE VEHICLE. *TR

I WAS DRIVING MY 2002 VOLKSWAGEN JETTA AND HIT A POT HOLE IN THE ROAD CAUSING MY PASSENGER, SIDE AND HEAD AIR BAGS TO DEPLOY. THERE WAS NO IMPACT. MY PASSENGER SIDE TIRE HIT THE POT HOLE. THERE WERE HUNDREDS OF REPORTS OF THIS OCCURRING. I RESEARCHED ONLINE AND PROBABLY MANY MORE SINCE THEN. I WAS WONDERING IF THERE WAS A RECALL MADE, AND IF NOT, WHY NOT? YES, THESE ARE GOOD IF A REAL CRASH OCCURRED, BUT DANGEROUS TO NO CRASH OCCURRENCES. SOMETHING SHOULD BE DONE AND I, NOR ANY OTHER VOLKSWAGEN OWNER, SHOULD BE RESPONSIBLE FOR THIS. THANK YOU. NHTSA ACTION NUMBER : PE04081 NHTSA RECALL CAMPAIGN NUMBER : N/A MAKE / MODELS : MODEL/BUILD YEARS: VOLKSWAGEN / GOLF 2001-2003 VOLKSWAGEN / GTI 2001-2003 VOLKSWAGEN / JETTA 2001-2003 MANUFACTURER : VOLKSWAGEN OF AMERICA, INC COMPONENT : AIR BAGS:SIDE/WINDOW DATE INVESTIGATION OPENED : DECEMBER 16, 2004 DATE INVESTIGATION CLOSED : APRIL 1, 2005 THIS INVESTIGATION IDENTIFIED A TOTAL OF 499 REPORTS (482 OWNERS REPORTS AND 17 WARRANTY CLAIMS). THE CRASH SENSING SYSTEM'S ALGORITHM MAY RECOGNIZE CERTAIN NON-CRASH IMPACTS (WHEEL, TIRE AND UNDERCARRIAGE IMPACTS) AS DEPLOYABLE EVENTS. *TR

TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT CONSTANTLY SMELLS A SLIGHT HINT OF GASOLINE AFTER PLACING FUEL INTO THE VEHICLE. WHILE PLACING GASOLINE INTO THE VEHICLE, THE SMELL INTENSIFIED. THE CONTACT REFERRED TO THE OWNER'S MANUAL, WHICH ADVISED NOT TO OVERFILL THE FUEL TANK. HE THEN REALIZED THAT HE WAS OVERFILLING THE TANK UNKNOWINGLY. HE CONTINUED TO SMELL THE ODOR AND REMOVED THE BACK SEAT OF THE VEHICLE, AND DISCOVERED GASOLINE HAD OVERFLOWED INTO THE INTERIOR OF THE VEHICLE. THE DEALER STATED THAT HE NEEDED THE FUEL PUMP REPLACED AT THE COST OF $650. THE DEALER STATED LATER THAT A $1,600 FUEL TANK REPLACEMENT WAS NEEDED. THE CONTACT REFUSED AND SOUGHT A SECOND OPINION. HE THEN NOTIFIED VOLKSWAGEN OF AMERICA AND FILED A COMPLAINT. HE WAS INFORMED THAT NOTHING COULD BE DONE BECAUSE THE WARRANTY HAD EXPIRED (CASE NUMBER 80256757). THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 94,000. UPDATED 09/10/08.*LJ THE CONSUMER STATED THE GAS TANK WAS DEFECTIVE.

MANUFACTURER REFUSES TO REIMBURSE ME FOR WORK DONE FOR A MANUFACTURER RECALL NOT PERFORMED AT A DEALERSHIP,EVEN THOUGH CAR COULD NOT BE DRIVEN THERE DUE TO RECALL DEFECT AND MECHANIC CAME TO MY HOUSE TO REPAIR THE DEFECT WITH AN AUTHORIZED MANUFACTURERS PART

MY 2002 VW JETTA 4 DOOR HAS THIS SUBSTANCE WHICH THEY USED TO BLOCK HEAT AND DEADEN THE NOISE FROM OUTSIDE, HOWEVER WHEN IT GETS HOT IT RUNS OUT OF THE HOLES IN THE UNDERCARRIAGE AND HAS AN AWFUL SMELL SOMETHING LIKE THAT OF MELTED CRAYONS, AND THE ODOR ATTACHES TO THE OCCUPANTS IN A MATTER OF MINUTES. *TR

WHEN GENTLY APPLYING PRESSURE TO THE BRAKE PEDAL THE BRAKES WOULD SUDDENLY FULLY ENGAGE FOR A MOMENT AND THEN RETURN TO NORMAL. THIS OCCURRED EVERY TIME THE BRAKES WERE APPLIED. THERE WERE NO CONSEQUENCES IN MY CASE, BUT IT IS NOT HARD TO IMAGINE THIS CAUSING A CAR TO BE HIT FROM THE REAR OR CAUSING A LOSS OF CONTROL IN SLIPPERY CONDITIONS. TO CORRECT THE SITUATION THE BRAKE BOOSTER NEEDED TO BE REPLACED. *TR

CHECK ENGINE LIGHT CONTINUOUSLY COMES ON, COMPLETED RECALL FOR BRAKE SWITCH, EPC LIGHT CONTINUES TO COME ON, CAR STALLS WHILE WAITING FOR A LIGHT TO CHANGE VERY DANGEROUS. AFTER A NIGHT OF RAIN, LEAK IN PASSENGER SIDE FLOOR MOLD GROWING CAR WILL HAVE A VERY HARD START OR NO START AT ALL IN THE MORNING, REPLACED BATTERY 3 TIMES. CHANGED O2 SENSOR 2X, CAR BURNS OIL CONTINUOUSLY, INTERIOR LIGHTS GO OUT WHEN THEY FEEL LIKE IT, BRAKE LIGHTS DIE OUT FAST, CHANGED BRAKE LIGHTS AND SIGNAL LIGHTS AT LEAST 5X. *TR

2002 VW JETTA VR6 2.8 EVER SINCE WE PURCHASED THE CAR IN SEPT. 07 WE HAVE A RECURRING PROBLEM WITH THE CAR COMPLETELY DYING IN INTERSECTION OR IDLING WITH A/C ON OR JUST WHEN RUNNING. WHEN THIS OCCURS THE DASH RESETS AND CAR SHUTS OFF AND LOCKS UP. YOU HAVE TO TURN TO CAR OFF AND PUT IN PARK TO RESTART. VERY DANGEROUS FOR MY CHILDREN AND I TO TRAVEL ANYWHERE WHEN I DRIVE A HOUR TO WORK EACH DAY. I ALSO KNOW A PREVIOUS OWNER OF THE SAME YEAR CAR THE HAD THE SAME EXACT PROBLEMS AND HAD TO SELL BECAUSE AFTER THOUSANDS OF $ IT WAS NEVER ABLE TO BE REPAIRED. ALSO THE CAR FEELS LIKE TO TRANSMISSION IS GOING OUT. THIS CAR WAS PROMISED TO BE SAFE DEPENDABLE AND HAD BEEN NOTHING BUT PROBLEMS. WE LUCKILY HAVE NOT HAD A ACCIDENT YET BUT SEVERAL VERY CLOSE CALLS. THE VW DEAL CANT SEEM TO FIND THE PROBLEM THEY INSIST THEY DON'T KNOW WHAT IS CAUSING IT. THEY REPLACE THINGS AND NOTHING WORKS. INCIDENT STILL OCCURRING. *TR

TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING LESS THAN 10 MPH IN THE DRIVEWAY, THE VEHICLE DROVE VERY ROUGHLY AND FELT AS IF IT WOULD SHUT OFF. MINUTES LATER, THE ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND WAS INFORMED THAT THE ENGINE COIL FAILED. THE VEHICLE WAS REPAIRED AND WORKED FINE FOR A MONTH BEFORE THE FAILURE RECURRED. SHE TOOK THE VEHICLE BACK TO THE LOCAL MECHANIC AND HAD THE VEHICLE REPAIRED FOR A SECOND TIME. THE VEHICLE WORKED NORMALLY TEMPORARILY, BUT THREE WEEKS LATER, THE ENGINE LIGHT ILLUMINATED AGAIN. THE MECHANIC STATED THAT THE ENGINE COIL FAILED AGAIN AND THEY REPLACED IT WITH A DIFFERENT PART. SINCE THE MOST RECENT REPAIR, THE VEHICLE HAS BEEN WORKING PROPERLY. THE CONTACT RESEARCHED THE FAILURE AND DISCOVERED NUMEROUS CONSUMERS WITH THE SAME VEHICLE, WHO ALSO EXPERIENCED THIS SAME FAILURE. THE FAILURE MILEAGE WAS 121,000 AND CURRENT MILEAGE WAS 122,000.

2002 VW JETTA WITH WHAT IS BECOMING A COMMON PROBLEM. WHILE DRIVING THE A/C UNIT STOPPED WORKING. ALL ITEMS WERE CHECKED AND NO OBVIOUS SIGN OF LEAK, ELECTRICAL PROBLEM OR OTHER WAS FOUND. DEALER WANTED TO REPLACE ALL ITEMS IN THE A/C SYSTEM. UPON FURTHER RESEARCH IT WAS FOUND THAT THE AC CLUTCH IS HELD ON BY A NYLON NUT AND THESE ARE NOT ABLE TO FUNCTION WITHOUT THIS FLAWED DESIGN. A SEARCH ON ANY VW DISCUSSION BOARD WILL PROVIDE HUNDREDS OF COMPLAINT ABOUT THIS SUBSTANDARD DESIGN. THIS WAS A DESIGN/MANUFACTURING FLAW AND NEED TO BE ADDRESSED BY VW. HOW MANY OTHER CONSUMERS PAID FOR A NEW A/C SYSTEM (FAN, COMPRESSOR, CLUTCH ECT.) WHEN ALL THAT IS NEEDED IS A PROPERLY MANUFACTURED CLUTCH. I BELIEVE THAT THIS DESIGN WAS ONLY IN EXISTENCE FOR 2 YEARS AND WAS REPLACED BY VW. SHOULDN'T THEY HAVE TO ANSWER TO ALL OF THE CONSUMERS ABOUT THIS DESIGN. THIS PART IS ALSO FOUND A LOT OF TIME BY VW TECHNICIANS WHEN THEY REMOVE THE PROTECTIVE BELLY PAN. THIS IS A SIMILAR PROBLEM TO WINDOW REGULATOR RECALL WHERE THE USED A PLASTIC CLIP INSTEAD OF METAL. *TR