2011 VOLKSWAGEN JETTA Complaints

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO START THE VEHICLE, THE IGNITION SWITCH WOULD NOT TURN AND THE DRIVER WAS UNABLE TO START THE ENGINE. AFTER WIGGLING THE KEY INSIDE THE IGNITION SWITCH,THE KEY WOULD TURN AND THE ENGINE WAS STARTED. THE VEHICLE WAS TAKEN TO MIKE HAGGERTY VOLKSWAGEN IN OAKLAWN, CA WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 55,000.

NHTSA CAMPAIGN #11V196000 MY FUSES BLOW, MY DRIVER WINDOW ROLLS DOWN, BUT INTERMITTENTLY WON'T ROLL UP. MY ENGINE CUTS OUT FOR NO REASON, WHILE IN MOTION AND STOPPED. HAPPENS WHEN SLOWING DOWN, EXITING OFF THE FREEWAY AND COMING TO A STOP IN TOWN. MY EPC, CHECK ENGINE , AND LIGHT SENSORS COME ON AND OFF AND DIFFERENT TIMES. 3 YEARS AGO I HAD MY ABS MODULE REPLACED. BUT CONTINUE TO HAVE THE SAME ISSUES. LOOKING ONLINE I FOUND THE RECALL ABOVE, BUT WHEN I TOOK IT TO THE DEALER I WAS TOLD THIS ISN'T AN OPEN RECALL. THIS HAS BEEN GOING ON SINCE 2014

CAR RADIO STOPPED FUNCTIONING WITHOUT ANY NOTICEABLE CAUSE. SCREEN COMPLETELY BLANK, DOES NOT RESPOND TO BUTTONS OR OTHER INPUT.

FOR ABOUT A WEEK IT HAS BEEN GETTING HARDER TO TURN ON AND OFF MY CAR, DUE TO THE KEY NOT WANTING TO TURN IN THE IGNITION. TODAY, I WENT TO PARK IN A SHOPPING AREA AND I COULDN'T TURN THE KEY AT ALL TO SHUT THE ENGINE OFF. I CALLED THE DEALERSHIP AND LEFT THEM A MESSAGE AND TOLD THEM I'M ON MY WAY RIGHT NOW TO BRING MY CAR IN BECAUSE I CANNOT SHUT MY CAR OFF. MY CAR HAS 83,000 MILES ON IT AND I DO HAVE AN EXTENDED WARRANTY. THE SERVICE GUY BEHIND THE COUNTER SAID THEY CAN'T EVEN LOOK AT IT FOR A WEEK AND A HALF AND IF ANYTHING IS WRONG WITH IT IT SHOULD BE COVERED UNDER THE WARRANTY. OBVIOUSLY, SOMETHING IS WRONG WITH IT, THE CAR RUN WAS STILL RUNNING IN THE PARKING LOT AND THE KEY FEELS SO LOOSE IN THE IGNITION, IT FEELS LIKE IT SHOULD BE ABLE TO JUST FALL OUT. HE ALSO MENTIONED THAT THE PART THAT I MIGHT NEED, IF ANYTHING IS WRONG WITH IT, WITH HAVE TO SHIP FROM GERMANY WHICH WOULD ADD ANOTHER WEEK. I MIGHT SEE MY CAR IN 3 WEEKS. MY DAUGHTER IS TAKING THIS CAR WITH HER BACK TO COLLEGE IN ABOUT 3 WEEKS AND I'M NOT FEELING TO GREAT ABOUT HER SAFETY RIGHT NOW WITH THIS CAR.

HORN DOES NOT PROPERLY OPERATE. ONLY WORKS ON OCCASION. THIS A HUGE SAFETY ISSUE THAT VW DOES NOT FEAL THEY ARE RESPONSIBLE FOR.

THE KEY GETS STUCK IN THE IGNITION WHEN ATTEMPTING TO TURN OFF THE ENGINE; THUS PREVENTING THE ENGINE FROM BEING ABLE TO BE TURNED OFF. I WAS LUCKY ENOUGH TO BE CLOSE TO AN AUTO REPAIR SHOP, AND THEY HAD TO PULL OFF A RELAY FROM THE ENGINE COMPARTMENT. UPON REPLACING THE RELAY, I WAS ABLE TO START THE CAR SO THAT I COULD DRIVE HOME. ONCE I GOT HOME AND ONCE AGAIN ATTEMPTED TO SHUT THE ENGINE OFF, THE KEY ONCE AGAIN WOULD NOT TURN. THE MECHANIC AT THE SHOP SAID THAT THIS IS A KNOWN ISSUE WITH MY MODEL CAR BUT THAT VOLKSWAGEN REFUSES TO ACKNOWLEDGE THE PROBLEM. UPON DOING A GOOGLE SEARCH TO SEE WHAT I CAN DO TO SHUT THE VEHICLE OFF, I FOUND A FEW HUNDRED PAGES DESCRIBING THE ISSUE, SO I'M SURE THIS IS FREQUENTLY HAPPENING. APPARENTLY, THE ONLY SOLUTION IS TO HAVE THE FAILED PARTS REPLACED WHICH COSTS UPWARDS OF $600. ALSO, THE KEY HAS BEEN GETTING STUCK ON AND OFF FOR THE PAST YEAR, BUT IN EACH CASE, I WAS ABLE TO WIGGLE THE KEY SO THAT IT WOULD TURN OFF. TODAY, I WASN'T ABLE TO EVEN TURN THE KEY TO THE OFF POSITION FROM THE ON POSITION.

ENTIRE SOUND/RADIO SYSTEM SUDDENLY STOPPED THEREBY ELIMINATING MY BLUE TOOTH CONNECTIVITY FOR HANDSFREE PHONE USE

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE ENGINE AND BATTERY WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO WRAY AUTOMOTIVE VOLKSWAGEN (LOCATED AT 655 BROAD RIVER RD, COLUMBIA, SC 29210) WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WAS NO RECALL UNDER THE VIN. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED AND THE GLOW PLUG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS COASTED TO A PARKING LOT AND WAS TOWED TO THE DEALER (JOE HEIDT VOLKSWAGEN, 515 ROUTE 17 SOUTH, RAMSEY, NJ, 201-327-2900) WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP CONTAINED PIECES OF METAL, WHICH CAUSED THE FUEL SYSTEM TO FAIL. ALSO, A DIAGNOSTIC TEST WAS PERFORMED AND THE CONTACT WAS INFORMED THAT THE FUEL WAS BAD. THE FUEL PUMP SYSTEM WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 70,205.

RECENTLY MY 2011 JETTA SPORTWAGEN'S EXTERIOR LIGHT DASHBOARD INDICATOR CAME ON. UPON INVESTIGATION I FOUND THAT THE PASSENGER SIDE EXTERIOR FRONT AND REAR LIGHTS WERE NOT WORKING. INTERMITTENTLY OVER THE NEXT FEW DAYS THEY WOULD WORK AND THEN FAIL AGAIN WITHOUT ANY REASON. I TOOK THE CAR TO THE DEALER AND WAS TOLD I HAD ONE BULB OUT AND THAT THERE WAS NOTHING WRONG WITH THE CAR. AND THAT THEY HAD NEVER EVER HEARD OF THIS ISSUE IN ANY VOLKSWAGEN. THE SAME DAY THE LIGHTS FAILED AGAIN. I INVESTIGATED THIS TIME MYSELF AND FOUND MULTIPLE COMPLAINTS ABOUT THE F16 FUSE. MY F16 FUSE WAS VISIBLY BURNT AND THE FUSE BOX WAS MELTED AT THE F16 SPOT. A NEW FUSE HAS TEMPORARILY FIXED THE PROBLEM, BUT I AM CONCERNED ABOUT A SAFETY ISSUE IF THIS IS MELTING THE FUSE BOX AND MY LIGHTS COULD FAIL AT A CRITICAL TIME.