2013 VOLKSWAGEN JETTA Complaints

10/21/2020 - I WAS DRIVING ON THE FREEWAY IN STOP & GO TRAFFIC WHEN I WENT TO GO AGAIN THE CAR JUST REVVED BUT DID NOT GO UNDER POWER. THE HYBRID LIGHT CAME ON & THE GEAR INDICATOR STARTED TO FLASH. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY & TRIED TO PUT IT IN REVERSE & ALSO TRIED TO USE THE MANUAL SHIFTING OPTION TO SEE IF THAT WOULD WORK, AGAIN NO MOVEMENT. HAD IT TOWED TO A LOCAL SHOP THAT WORKS ON VOLKSWAGENS & AUDIS. UPON UNLOADING THE VEHICLE OFF OF THE TOW TRUCK I NOTICED FRESH FLUID ON THE BED OF THE TRUCK TOWARD THE DRIVERS SIDE FRONT. I DID NOT THINK ANYTHING OF IT BECAUSE WHEN I PULLED OFF OF THE FREEWAY I DID NOT SEE ANY FLUIDS LEAKING FROM THE VEHICLE. 10/22/2020 - THE SHOP PULLED A CODE THAT INDICATED LOW PRESSURE IN THE TRANSMISSION. HE MENTIONED A RECALL THAT CAME UP OF 34J6. I TOLD THEM THAT AFTER DROPPING THE VEHICLE THE NIGHT BEFORE THAT I LIFTED THE HOOD AND SAW WHAT LOOKED LIKE SOME SORT OF FLUID SPRAY NEAR THE DRIVERS SIDE FRONT. I CALLED VW CARE HOTLINE AND ASKED ABOUT 34J6 RECALL, MY CAR IS NOT PART OF THAT RECALL 10/26/2020 - THE SHOP CALLED TO LET ME KNOW THAT THEY DID A VISUAL INSPECTION & THEY FOUND THE COVER FOR THE MECHATRONIC UNIT LIFTED OFF AND EVEN PULLED OVER 2 BOLTS THAT HOLD IT ONTO THE TRANSMISSION. HE SAID BASED ON THAT HE MENTIONED RECALL 34J6 & THAT A VW DEALER SHOULD DO THE WORK. HAD THE CAR TOWED TO HANSEL VW IN SANTA ROSA, CA. MET THE CAR AT THE DEALERSHIP TO HAVE THEM WRITE A DIAGNOSIS WORK ORDER, ROUGHLY UP TO $400 TO DIAGNOSE WHAT HAPPENED 10/28/2020 - HANSEL'S SERVICE ADVISOR CALLED TO LET ME KNOW THAT THE COVER OF THE M.U. HAD PULLED AWAY & THAT SOMETHING INTERNAL HAPPENED. THE ADVISOR OR THE TECHNICICAN CALLED VW AMERICA TO INQUIRE ABOUT REPLACING THE M.U. ONLY TO BE TOLD IT WOULD REQUIRE A FULL TRANSMISSION REPLACEMENT. WAITING ON AN ESTIMATE FROM THEM ON A NEW TRANSMISSION.

THE CAR IS 88K MILES AND ONE DAY I GET AN ENGINE LIGHT AND I TAKE IT TO THE DEALERSHIP TO GET DIAGNOSED THEY TOLD ME THE TRANSMISSION IS FAILING AND NEED TO BE REPLACED AND IT'S 8 THOUSAND DOLLARS TO FIX

I STARTED MY CAR WITH NO ISSUE BUT WHEN IT WAS PUT INTO REVERSE IT BEGAN MAKING A HORRIBLE CLUNKING/GRINDING NOISE THEN SHUT OFF AND COULD NOT START AFTER. TO BE CLEAR: THE CAR WAS IN MOTION BEFORE MAKING THE NOISE AND SHUTTING DOWN, BUT HAD NOT GONE FAR BEFORE DYING. I DID NOT MAKE IT OUT OF THE PARKING LOT. IT HADN'T HAD ANY ISSUES AT ALL BEFORE THIS AND HAS ALWAYS HAD IT'S MAINTENANCE TAKEN CARE OF ON TIME. WE TOOK IT TO A VW DEALERSHIP TO HAVE IT CHECKED AND IT TURNED OUT THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. WE HAD IT REPLACED AND IT SEEMED TO BE RUNNING OKAY, BUT AS SOON AS WE TOOK IT HOME IT WOULDN'T START UP AGAIN. WE ONCE AGAIN TOOK IT TO A DEALERSHIP AND FOUND THAT THE MECHATRONIC UNIT WAS ALSO BAD. WE HAD TAKEN IT IN TO HAVE IT CHECKED SINCE WE HEARD THERE WAS A RECALL ON THE MECHATRONIC UNITS IN SOME VW VEHICLES BUT WE'RE TOLD THAT IT DIDN'T APPLY TO OUR VIN NUMBER. I BELIEVE THAT THEY DID NOT INCLUDE A NUMBER OF DIFFERENT CARS IN THE RECALL THAT SHOULD HAVE BEEN INCLUDED. I AM DEFINITELY NOT THE FIRST PERSON TO HAVE THIS HAPPEN AFTER BEING TOLD THAT THE RECALL DIDN'T APPLY TO THEIR CALL.

MY VEHICLE HAS BEEN SHUTTING OFF BY ITSELF. IT FIRST STARTED WHILE STOPPED AT TRAFFIC LIGHTS, NOW IT SHUTS OFF WHILE I AM DRIVING.

THERE WAS A RECALL ISSUES IN DEC 2019 FOR REPLACEMENT OF A HOSE AND/OR MECHATRONIC UNIT. THERE IS NO REMEDY. MY CAR'S ELECTRIC MOTOR STOPPED WORKING. WHEN CLEARING THE ERROR CODES, MY CAR DOES NOT WORK AT ALL. WHEN CALLING VW, ADVISED THAT I CAN PUT IN A NEW TRANSMISSION AND IT WILL WORK. WHEN I ASKED WHY THAT ISN'T THE FIX TO THEIR RECALL, THEY SAID THEY DON'T KNOW YET. THEY ADVISED THAT IF I PUT IN MY OWN TRANSMISSION AND THEY DETERMINE A DIFFERENT PART IS NEEDED ANYWHERE IN THE PROCESS, THEY WILL NOT BE ABLE TO COMPENSATE ME FOR THE RECALL. THE CAR HAS BEEN SITTING AT DIFFERENT SHOPS TRYING TO FIGURE OUT A FIX SINCE JULY AND HAS BEEN UNDRIVEABLE SINCE AUG 17.

THERE IS AN ACTIVE RECALL ON OUR JETTA RELATED TO THE MICRO SWITCH. WHEN WE TOOK OUR CAR IN TO VOLKSWAGEN OF MARIETTA TO HAVE THE 90,000 MILE SERVICE DONE, WE STATED THAT WE WANTED THE RECALL REPAIR DONE AS WELL. THE SERVICE PROVIDER FIRST TOLD US HE COULDN'T LOOK UP THE RECALL BY THE VIN, AND THEN WHEN WE WENT TO PICK UP THE CAR, HE STATED THAT THERE WAS NO OPEN RECALL ON IT.

RECALL 19V866000 "VOLKSWAGEN GROUP OF AMERICA, INC (VOLKSWAGEN) IS RECALLING CERTAIN MODEL YEAR 2013-2014 JETTA HYBRID VEHICLES MANUFACTURED OCTOBER 2012 THROUGH OCTOBER 2013 AND EQUIPPED WITH A DQ-200 DIRECT-SHIFT GEARBOX. DUE TO GEARBOX FLUID ADDITIVES, THE CONTROL MODULE WITHIN THE GEARBOX MAY CORRODE. THE DEPOSITS FROM THIS CORROSION MAY CAUSE AN ELECTRICAL SHORT AND RESULT IN A STALL-LIKE CONDITION." MY 2013 VW JETTA HYBRID IS SHOWING THE SAME SYMPTOMS AS THIS RECALL. AT 125K MILES, I HAD TO LIMP IT INTO THE VW DEALERSHIP AFTER ONLY ODD GEARS WOULD ENGAGE. DRIVING DOWN THE ROAD OR TRYING TO GET ONTO THE HIGHWAY OR AT A COMPLETE STOP. THE TRANSMISSION WOULD LOOSE POWER AND THE CAR WOULD HAVE TO BE PULLED TO THE SIDE OF THE ROAD TO BE SHUT DOWN AND RESTARTED MULTIPLE TIMES. THE DEALERSHIP IS UNABLE TO FIX THE TRANSMISSION AS WELL AS ANY OTHER TRANSMISSION SHOP BECAUSE VW DOES NOT SELL PARTS TO THE TRANSMISSION BECAUSE IT IS A "TRADE SECRET". A NEW TRANSMISSION IS $6000 AND BY THE BLOGS PEOPLE POST WITH THIS EXACT TROUBLE, THE TRANSMISSION DOES NOT LAST MORE THAN ~100K MILES.

IGNITION SWITCH HOUSING SUSCEPTIBLE TO HEAT AND KEY WILL NOT TURN IN HIGH TEMPERATURES. 100 PART AND 2.5 HOURS AT 190/HOUR IN LABOR REQUESTED BY VW. PROBLEM STARTED AROUND 60K AND HAS PROGRESSIVELY GOTTEN WORSE. PART NOT DESIGNED TO WITHSTAND NORMAL CAR HEAT.

IN MOTION IN DRIVE THEN WOULD NOT SHIFT INTO GEAR OR MOVE. I WAS ON A BUSY STREET WITH CARS ALL AROUND ME. IT IS EXACTLY AS DESCRIBED IN NHTSA RECALL 19V866

TRANSMISSION IS FAILING AND LEAVING THE VEHICEL UNABLE TO MOVE AT TIMES IN TRAFFIC, ENGINE REVS AND GEARS DO NOT ENGAGE WHILE DRIVING IN TRAFFIC AT TIMES. VW DEALERSHIP STATES THEY ARE WAITING FOR A RECALL NOTICE TO REPAIR BUT UNTILL THEN, THE FIX IS OVER 8K