2017 VOLKSWAGEN JETTA Complaints

ABS UNIT COMPLETE was malfunctioning per volkswagen's inspection. When this malfunctions it can lead to a loss of its anti-lock braking function, potentially causing wheel lock-up during braking, longer stopping distances, and reduced vehicle control, especially on slippery surfaces. Additionally, other driver assistance features relying on the ABS module, like traction control and automatic braking, may also be affected. Other 2017 models had a recall on this part but I was told my VIN did not. There were warning lights on dash when this occurred. This was confirmed by VW.

The contact owns a 2017 Volkswagen Jetta. The contact stated that while attempting to start the vehicle, there was a strong gasoline odor inside the vehicle, and the vehicle failed to start. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel rail bolts. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, but the vehicle had already been repaired by the previous owner. The manufacturer was notified of the failure, a case was opened, and the contact was later informed that the vehicle was already repaired in 2022. The failure mileage was 49,000.

My Volkswagen Jetta shut off driving down interstate 99 due to major fuel leak (fuel rail bolt broke) I saw Volkswagen had a recall for fuel rail bolt coming loose after time. I called Volkswagen states recall was completed in May 2021 I bought the car May 2025. I asked Volkswagen rep if they would repair it as this is the same issue as the recall obviously it isn’t corrected. This could have been very bad with fuel leaking along a major highway one thing ignited and car would have went in flames. My son could have been seriously injured or even killed! EPC light came on as this was happening. The car is at my local mechanic who advised me to call Volkswagen due to an open recall for this issue. Volkswagen rep states I could take it to Volkswagen dealer to have it looked at but advised it would be at my expense. The only way anything would be done or reviewed if the car caught on fire or someone died. I would like this looked into as I believe vw should pay for my car to be fixed. Since the known problem was not fixed. I don’t have any documentation as my car is still in the process of getting fixed.

I drove my vehicle to Wawa to get gas before work. As I was driving up to the pump my car shut off and would not start. I have low mileage and have kept up all routine maintenance. This could have been worse as I could have been driving on a main road or highway and the vehicle shut off completely and would not start again.

so all the sudden my air bag light came on and my whole steering wheel don't work.. none of the buttons nor the cruse control and air bag light is on . Not sure why this happened but I feel very unsafe with my children in the car due to there's been a lot of crazy ppl out that don't pay attention when driving .

My mother owns a 2017 Volkswagen Jetta. Recently, the car has developed a strong and constant smell of gasoline, both while driving and when parked. This is extremely concerning, as it appears to be a fuel leak, which poses a serious fire and safety hazard. Upon researching, I discovered NHTSA Recall 20V648000, which affects certain 2016–2018 Jetta vehicles due to loose fuel rail bolts that may cause fuel to leak. My mother’s car is experiencing the exact same symptoms, yet her VIN is not included in the recall, and Volkswagen has refused to help because the recall does not technically apply to her vehicle. We spoke directly with VW Customer Care, and despite clearly describing the fuel smell and matching the recall symptoms, they told us the repairs would be out-of-pocket. My mother does not speak English and relies on me for help — and she cannot afford the cost of repairs for something that is clearly a known defect. The vehicle is undrivable due to the risk of explosion or fire, and we are desperate for help. I’m submitting this complaint in hopes that NHTSA will investigate and expand the recall to include additional VINs. There is no reason a vehicle with an identical issue should be excluded simply because of a VIN batch.

The contact owns a 2017 Volkswagen Jetta. The contact stated that while driving approximately 55 MPH, the vehicle suddenly experienced rough driving before the vehicle stalled. The vehicle was later driven to the local mechanic who diagnosed that the head gasket had failed, and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 17V070000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.

The contact owns a 2017 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, there was an abnormal gasoline odor inside the vehicle, entering the vehicle through the A/C vents. The check engine warning light and an unknown warning light were illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related to the failure of NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, but stated that the VIN had been removed from the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

AT AROUND 5AM ON FEBRUAURY 7, 2025 I WAS AWOKE BY MY ROOMMATE SCREAMING MY CAR WAS ON FIRE. WHEN I WENT OUTSIDE I SEEN MY NEIGHBOR AND ROOMMATE ATTEMPTING TO PUT OUT A FIRE IN THE ENGINE OF MY CAR. MY CAR HAD BEEN PARKED FOR AT LEAST 5 HOURS AND WAS NOT RUNNING. MY NEIGHBOR STATED THAT HE LOOKED OUT HIS WINDOW AND SAW FLAMES AND RAN ACROSS THE STREET WHERE HE STARTED TO EXTINGUISH THE FIRE WITH MY WATER HOSE UNTIL FIRE AND POLICE ASSISTANCE ARRIVED. THERE WAS NO ONE IN THE CAR, OR AROUND THE CAR, THE FIRE SPONTANEOUSLY STARTED. I HAD NO PRIOR WARNINGS THAT WOULD BE CAUSE FOR CONCERN OF AN ENGINE FIRE. THE CAR BURNT TO TOTAL DESTRUCTION. IT IS LOCATED AT MY ADDRESS. IT IS AVAILABLE FOR INSPECTION ON REQUEST. I AM FINANCING THE CAR FROM SHAWS AUTO SINCE 08/23/2024. SHAWS AUTO HAS BEEN NOTIFIED OF THE INCIDENT. THE FIREMEN STATED THAT IT WAS CAUSED BY A MANUFACTURER DEFECT. I AM UPLOADING PICTURES OF MY CAR. I AM STILL ACQUIRING OFFICIAL INCIDENT REPORTS. ATTEMPTED TO UPLOAD PHOTOS OF VEHICLE POST FIRE BUT TO NO AVAIL. THIS INCIDENT HAS TAKEN A SIGNIFICANT AMOUNT OF MENTAL, PHYSICAL, AND SPIRITUAL ENERGY IN ORDER FOR ME TO STAY INTACT. THIS IS MY FIRST OPPORTUNITY AT BUYING A NEWER CAR THAT I WAS UNDER THE EXPECTATION THAT I WOULDNT BE UNDER CONSTANT WORRY THAT SOMETHING WAS GOING TO GO WRONG WITH MY CAR COSTING ME MONEY I DONT HAVE. I NEWER CAR SHOULDVE BROUGHT ME AT LEAST A FEW YEARS USE BEFORE CONCERN FOR ANY KIND OF WEAR AND TEAR ISSUES ARISE. THIS ENGINE FIRE WAS NOT MY FAULT OR CAUSE THEREFORE I SHOULD BE COMPENSATED WITH A CAR OF WHICH ICAN RELY ON. I WAS NEVER NOTIFIED OF ANY RECALLS ON MY CAR AND WAS NOT AWARE OF ANY UNTIL AFTER THE FIRE. HAD I KNOWN THERE WAS AN URGENT RECALL I WOULD HAVE CORRECTED IT.

My daughter was rear-ended in her 2017 Jetta while stopped. The other driver was going approximately 45 mph, forcing my daughter into the car in front of her as well, causing significant front impact and damage to the vehicle. The air bag did not deploy. The amount of impact seems as though the airbag should have deployed. She suffered a mild concussion and whiplash from the impact.