1999 VOLKSWAGEN JETTA Complaints

I UNDERSTAND THAT POWER WINDOW FAILURES ARE NOT THE WORST SAFETY CONCERN FOR YOU. IT WAS NOT FOR ME. IT WAS STRESSFUL HAVING THE WINDOW FALL DOWN IN A LESS THAN PLEASANT NEIGHBORHOOD. IT WAS ANNOYING HAVING TO WAIT TWO WEEKS TILL THE NEXT AVAILABLE APPOINTMENT. IT WAS AGGREVATING HAVING TO TAPE UP THE WINDOW AND DEAL WITH WATER DAMAGE. IT WAS GRATING HAVING THINGS STOLEN FROM THE CAR. IT WAS UNNACCEPTABLE THAT IT HAPPENED LESS THAN 6 WEEKS LATER TO THE OTHER WINDOW. SOME ONE WILL GET CARJACKED AND KILLED.*AK

CAR BURNS OIL AND NEEDS TO BE ADDED EVERY 1000 MILES. AFTER 5000 MILES NO OIL LEFT. PASSANGER SIDE GLOVE BOX RATTLES. *AK

MARCH 16, 2000 MALFUNCTION INDICATOR LIGHT ON- NEEDED A NEW OXYGEN SENSOR. HAD TO WAIT UNTIL OCTOBER OF 2000 (7 MONTHS) TO GET SENSOR REPLACED AFTER NUMEROUS CALLS TO VOLKSWAGEN CUSTOMER SERVICE. THEN IN FEBRUARY OF 2001 (4 MONTHS LATER) THE MALFUNCTION INDICATOR LIGHT IS BACK ON. HAD DIAGNOSED THROUGH A LOCAL MECHANIC IT WAS OXYGEN SENSOR AGAIN AND HAVE SAME SYMPTOMS AS BEFORE. ALSO MAJOR CONSUMPTION OF FUEL AFTER THE INDICATOR LIGHT CAME ON. SEVERAL PROBLEMS HAVE OCCURED IN THE CAR AND VOLKSWAGEN WILL NOT EVEN CONSIDER COVERING TO GET FIXED. I HAVE AN EXTENDED WARRANTY WHICH ALSO WILL NOT HELP COST OF FIXING THE NUMEROUS PROBLEMS WITH THIS NEW VEHICLE. HAVE TRIED TO SPEAK WITH SEVERAL MANAGERS THROUGH VOLKSWAGEN AND NO ONE SEEMS TO WANT TO HELP. THE PROBLEMS OCCURING WILL CAUSE SAFETY ISSUES IF THEY ARE NOT FIXED SOON. I AM A SINGLE FEMALE, AGE 24, AM LIVING ON MY OWN AND AM VERY CONCERNED ABOUT MY TRANSPORTATION AND THE FACT THAT NO ONE FROM VOLKSWAGEN OR THE EXTENDED WARRANTY (EASY CARE) WANT TO ASSIST THE PROBLEMS. I WOULD GREATLY APPRECIATE YOUR HELP WITH THIS MATTER. THANK YOU FOR YOUR TIME.*AK

ENGINE CHECKLIGHT CAME ON WITH ENGINE RUNNING ROUGH. DEALER DIAGNOSED BROKEN MASS AIR FLOW SENSOR AND REPLACED. MANUFACTURER REFUSED TO EXTEND WARRANTY TO THIS PART. MANY OTHER OWNERS REPORT THIS PART FAILING AT 20K TO 40K MILES.*AK

PLASTIC CLIPS ON WINDOW REGULATOR BROKE CAUSING WINDOW TO FALL DOWN INTO DOOR. UNABLE TO CLOSE WINDOW. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT IS A KNOWN PROBLEM THROUGHOUT THE VOLKSWAGEN CUSTOMER COMMUNITY. THIS PRODUCT FAILURE POSSES A SAFETY RISK AND EXTREME INCONVENIENCE, AS THERE IS NO WINDOW TO PROVIDE PROTECTION FROM OUTSIDE FORCES. THE DEALER REPLACED THE PART ONCE UNDER WARRANTY. NO MATTER WHO PAYS FOR THE REPAIR, THE PART WILL BREAK AGAIN CAUSING THE SAME SAFETY CONCERNS. VOLKSWAGEN NEEDS TO PROVIDE SWIFT RECALL ACTION ON THIS MATTER IN ORDER TO PREVENT PERSONAL INJURY OR PROPERTY DAMAGE--VW WOULD STAND KNOWINGLY LIABLE.*AK

REGARDLESS WHERE I PARK, HOME,WORK, GROCERY STORES, THE CONCRETE PARKING STOPS RIP OFF THE BUMPER AND THE ASSEMBLY THAT HOLDS THE WHEEL WELLS TOGETHER. THE FRONT GRILL PIECES ALSO POP OUT. WHO IS NOT MEETING THE STANDARDS HERE THE PEOPLE INSTALLING PARKING BUMPERS OR THE MANUFACTURER OF THE CAR?

VEHICLE WOULD RUN OUT OF FUEL, WHILE GAS GAUGE WOULD REGISTER A 1/4 TANK OF FUEL LEFT. PROBLEM WAS DUE TO A DEFECT IN FUEL SENDING UNIT. DEALER WAS NOTIFIED, AND REPAIRS WERE MADE AT CONSUMER'S COST. ASKING NHTSA TO LOOK INTO THIS PROBLEM. *AK CONSUMER IS REQUESTING REIMBURSEMENT FOR REPLACEMENT COSTS OF THE SENDING UNIT. *SLC

CENTER REAR SEATBELT LOCKS IN THE RETRACTED POSITION MAKING THE SEATBELT INOPERATIVE. THE SAME PART HAS NOW FAILED TWICE. *AK

FRONT BUMPER IS TOO LOW AND STANDARD. RIGHT SIDE/ LEFT SIDE CONTRETE GRILL WILL TAKE FRONT BUMPER OFF COMPLETELY. *AK

I RECENTLY HAD A PROBLEM WITH MY FRONT PASSENGER SIDE WINDOW REGULATOR. MY WINDOW FELL INTO THE DOOR. I CALLED THE SERVICE DEPARTMENT AT BURLINGTON VW LOCATED IN BURLINGTON, NJ ON JULY 13 TO TRY AND GET THIS FIXED AS SOON AS POSSIBLE. I WAS TOLD THAT THEY COULD PUT THE WINDOW IN THE UP POSITION FOR ME, BUT IT WOULD BE A COUPLE OF WEEKS BEFORE THEY COULD ACTUALLY FIX THE PROBLEM. ON JULY 14, I DECIDED TO GO TO A REPAIR SHOP (ANTHONYS CORNER INC., LOCATED IN MT. HOLLY, NJ) THAT COULD HOPEFULLY FIX THE PROBLEM MUCH SOONER. THE REPAIRMAN AT ANTHONYS PUT THE WINDOW IN THE UP POSITION AND ORDERED A NEW WINDOW REGULATOR FOR ME. ABOUT A WEEK LATER IT CAME TO MY ATTENTION THAT VW IS AWARE OF THIS COMMON PROBLEM, SO I WAS HOPEFUL THAT VW WOULD COVER THE COSTS OF THE REPAIR. I FILLED OUT THE CUSTOMER CARE FORM ON VW.COM JULY 24 EXPLAINING THE PROBLEM THAT I WAS HAVING. A VW CUSTOMER CARE REP LEFT ME A VOICE MAIL MESSAGE THE NEXT DAY, SO I FOLLOWED UP WITH THEM ON JULY 26. THE VW CUSTOMER CARE REP INFORMED ME THAT I NEEDED TO TAKE MY VEHICLE TO A VW DEALER FOR THEM TO DIAGNOSE THE PROBLEM, THUS REQUIRING ME TO PAY A DIAGNOSTIC FEE FOR SOMETHING I ALREADY KNEW WAS BROKE. IN ADDITION, I WAS TOLD THAT THIS IS THE ONLY WAY THEY WILL CONSIDER ASSISTING ME. I THEN CALLED BACK TO BURLINGTON VW ON JULY 26, AND SPOKE TO SOMEONE IN THE SERVICE DEPARTMENT. I WAS THEN TOLD THERE WAS KNOW NEED TO SCHEDULE AN APPOINTMENT RIGHT NOW BECAUSE THE PART IS ON NATIONAL BACK ORDER. ADDITIONALLY, I WAS TOLD BY THE BURLINGTON VW REPAIRMAN THAT SINCE I HAVE OVER 36,000 MILES (VW GOOD-WILL PERIOD) VW WILL NOT COVER THE COST OF THE REPAIR. IN CONCLUSION, I RECEIVED A CALL FROM ANTHONYS JULY 27, LETTING ME KNOW THAT THE WINDOW REGULATOR HAD COME IN. IN MY OPINION VW IS HIDING THE FACT THAT THIS MODEL YEAR (AND MAYBE OTHERS) HAVE DEFECTIVE WINDOW REGULATORS. MY OTHER WINDOWS MAKE NOISE OCCASIONALLY, SO I KNOW ITS ONLY A MATTER OF TIME BEFORE ANOTHER WINDOW DROPS INTO THE DOOR.