1999 VOLKSWAGEN JETTA Complaints

WINDOW REGULATORS FAIL DUE TO DEFECTIVE DESIGN SENDING GLASS CRASHING DOWN INSIDE THE DOOR WITH NO WARNING. THE PART IS BEING REPLACED WITH ONE THAT HAS BEEN REDESIGNED. VOLKSWAGEN IS AWARE OF THIS PROBLEM BUT HAS FAILED TO NOTIFY VEHICLE OWNERS. THIS IS A SAFTEY ISSUE. WHILE OPERATING A VEHICLE AT HIGHWAY SPEEDS OR IN BAD WEATHER CONDITIONS ONE SHOULD NOT EXPECT THE WINDOW TO FALL DOWN INSIDE THE DOOR. MY DEALER HAS STATED THAT THEY ARE REPLACING ATLEAST ONE A DAY.*AK

30K SERVICE, REPORTED TO DEALER THAT STEERING WHEEL SHAKES WHEN APPLYING BRAKES...ASKED DEALER TO CHECK ON ALIGHMENT PROBLEMS. DEALER NO ALIGNMENT NEEDED, BUT BRAKES WERE WORN DOWN 50% & ALSO NEEDED NEW ROTORS. DEALER INSISTED CAR OK TO DRIVE & ADVISED TO COME BACK @ 35K SERVICE TO HAVE NEW BRAKES & ROTORS INSTALLED @ APROX. $600. AFTER SERVICE, I DROVE HOME ABOUT 50 MI. & PROBLEM GOT WORSE, INCLUDING A LOUD RUMBLING NOISE. I CALLED DEALER & THEY REFERRED ME TO A DEALER CLOSER TO MY HOME, 3 DAYS & 300 MILES LATER, 2ND DEALER ASKED HOW MANY TIMES I HAD CHANGED THE BRAKES, BECAUSE I NOW, NEEDED ROTORS, AND WORSE, ALL MY TIRES WERE "CUPPED" & I ALSO NEEDED A WHOLE NEW SET OF TIRES...I ASKED 2ND DEALER IF IT WAS SAFE TO DRIVE MY CAR. THEY SAID IT WAS OK TO DRIVE, BUT RECOMMENDED CHANGING BRAKES, ROTORS & TIRES @ A COST OF $1,100. DEALER ALSO EXPLAINED THAT THE LACK OF ROTATING & BALANCING TIRES COULD HAVE CONTRIBUTED TO THE UNEVEN WEAR (AKA: CUPPED TIRES). I WAS ALSO TOLD THAT THE LOUD RUMBLING NOISE, WOULD EVENTUALLY GO AWAY, SINCE THE TIRES HAD BEEN ROTATED. THE 2ND DEALER INVOICED THE 1ST DEALER FOR THIS SERVICE CHARGE. 3 DAYS LATER, I WENT TO GOODYEAR TIRE SHOP (FOR 3RD OPINON) BECAUSE I THOUGHT THE TIRES MAY BE DEFECTIVE. GOODYEAR ADVISED ME THAT CUPPED TIRES RESULT FROM UNEVEN WEAR (USUALLY RECOMMEND ROTATING & BALANCING TIRES EVERY 10K MI.), IF NOT, PROBLEMS W/BRAKES & ROTORS. GOODYEAR COULDN'T DETERMINE WHY THE PROBLEM OCCURRED @ ONLY 30K MI. SUCH A PROBLEM COULD OCCUR AT ABOUT 60K MILES, BUT NOT ROTORS. GOODYEAR BALANCED & ROTATED MY TIRES & ALSO DISCOVERED THAT THE DRIVER'S SIDE TIRE WAS RUBBING AGAINST THE WHEELWELL, CAUSING A LARGE GASH IN THE WHEELWELL. IN THE INTEREST OF CONSUMER PROTECTION, I SEEK YOUR PROFESSIONAL ASSISTANCE IN BRINGING A POSITIVE RESOLVE TO THIS MATTER. MY CAR HAS SPENT A LOT OF TIME @ DEALER SERVICE SHOP. VOLKSWAGEN MUST BE HELD ACCOUNTABLE FOR BAD CRAFTSMANSHIP & POOR SERVICE ADVICE. PLEASE HELP!!

AT 30000 MILES STEERING WHEEL SHAKES WHEN APPLYING BRAKES.ASKED DEALER TO CHECK ON ALIGHMENT PROBLEMS. DEALER NO ALIGNMENT NEEDED, BUT BRAKES WERE WORN DOWN 50% & ALSO NEEDED NEW ROTORS. DEALER INSISTED CAR OKAY TO DRIVE AND ADVISED TO COME BACK. 35000 SERVICE TO HAVE NEW BRAKES AND ROTORS INSTALLED, APROX. $600. AFTER SERVICE, I DROVE HOME ABOUT 50 MILES AND PROBLEM GOT WORSE, INCLUDING A LOUD RUMBLING NOISE. I CALLED DEALER, AND THEY REFERRED ME TO A DEALER CLOSER TO MY HOME, 3 DAYS AND 300 MILES LATER, 2ND DEALER ASKED HOW MANY TIMES I HAD CHANGED THE BRAKES, BECAUSE I NOW, NEEDED ROTORS, AND WORSE, ALL MY TIRES WERE "CUPPED. " I ALSO NEEDED A WHOLE NEW SET OF TIRES...I ASKED 2ND DEALER IF IT WAS SAFE TO DRIVE MY CAR. THEY SAID IT WAS OK TO DRIVE, BUT RECOMMENDED CHANGING BRAKES, ROTORS AND TIRES @ A COST OF $1,100. DEALER ALSO EXPLAINED THAT THE LACK OF ROTATING A BALANCING TIRES COULD HAVE CONTRIBUTED TO THE UNEVEN WEAR (AKA: CUPPED TIRES). I WAS ALSO TOLD THAT THE LOUD RUMBLING NOISE, WOULD EVENTUALLY GO AWAY, SINCE THE TIRES HAD BEEN ROTATED. THE 2ND DEALER INVOICED THE 1ST DEALER FOR THIS SERVICE CHARGE. 3 DAYS LATER, I WENT TO GOODYEAR TIRE SHOP (FOR 3RD OPINON) BECAUSE I THOUGHT THE TIRES MAY BE DEFECTIVE. GOODYEAR ADVISED ME THAT CUPPED TIRES RESULT FROM UNEVEN WEAR (USUALLY RECOMMEND ROTATING & BALANCING TIRES EVERY 10K MI.), IF NOT, PROBLEMS W/BRAKES & ROTORS. GOODYEAR COULDN'T DETERMINE WHY THE PROBLEM OCCURRED @ ONLY 30K MI. SUCH A PROBLEM COULD OCCUR AT ABOUT 60K MILES, BUT NOT ROTORS. GOODYEAR BALANCED & ROTATED MY TIRES & ALSO DISCOVERED THAT THE DRIVER'S SIDE TIRE WAS RUBBING AGAINST THE WHEELWELL, CAUSING A LARGE GASH IN THE WHEELWELL. IN THE INTEREST OF CONSUMER PROTECTION, I SEEK YOUR PROFESSIONAL ASSISTANCE IN BRINGING A POSITIVE RESOLVE TO THIS MATTER. MY CAR HAS SPENT A LOT OF TIME @ DEALER SERVICE SHOP. VOLKSWAGEN MUST BE HELD ACCOUNTABLE FOR BAD CRAFTSMANSHIP & POOR SERVICE ADVICE. PLEASE HELP!

MAP FAILURE. BUT ALSO "COOLANT MIGRATION PROBLEM." WHEREIN, DUE TO FAULTY COOLANT RESERVOIR SENSOR SEAL, COOLANT MIGRATED OUT OF COOLANT RESERVOIR AND INTO WIRING HARNESS CAUSING SPEEDO AND CRUISE CONTROL FAILURES. WAS REPAIRED AT NO COST, AS WAS MAF. HOWEVER NUMEROUS TDI AND GASSER OWNERS ARE CONSTANTLY REPORTING MAF FAILURES.

ENGINE SPUTTERS WHEN IT HAS BEEN SITTING IN DAMP (RAIN, ETC.) CONDITIONS. SPARKS APPEAR AT SPARK PLUG CONNECTIONS (IGNITION COIL). VEHICLE WAS EXAMINED BY VW DEALER WHEN THE PROBLEM HAD INITIALLY OCCURRED. THEY INDICATED A FAULTY IGNITION COIL, BUT THE PROBLEM WAS NOT PRESENT THAT AFTERNOON. PROBLEM RECURRED WHEN IT WAS SUBSEQUENTLY DAMP, ETC. I HAD THE CAR CHECKED BY ANOTHER MECHANIC WHO COULD NOT TELL ANYTHING. I BROUGHT THE CAR FOR A TUNE-UP BACK TO THE DEALER WHO LOOKED AT IT INTITIALLY. I SPECIFICALLY ASKED FOR THE CONDITION OF THE IGNITION COIL, AND THEY TOLD ME IT WAS FINE. I BELIEVE THERE WAS A RECALL ON THIS PART FOR EARLIER VWS. *AK

FAILURE OF STARTER RELAY 109 COMMON ON JETTA TDI'S, SOURCE FROM DEALERS AND VW NEWSGROUPS ON THE INTERNET. THE CUSTOMER SERVICE (VWOA) SAID THAT THEY WILL NOT PAY UNTILL THEY ANALYZE THE PROBLEM. CASE NUMBER 104-85-703. *AK

ELECTRONIC WINDOWS DO NOT WORK AND WILL NOT ROLL DOWN. THEY WERE STUCK. ALSO, LEFT REAR SIDE WINDOW FELL IN, AND WILL COME BACK OUT.CONSUMER HAS BEEN TO DIFFERENT DEALERS, AND WAS TOLD IT WAS A COMMON PROBLEM. REGULATOR AND MOTOR NEEDED TO BE REPLACED. *AK

DRIVER'S SIDE AND PASSNGER SIDE WINDOWS HAVE FALLEN DOWN INTO DOOR DUE TO A FAULTY CABLE RETRACTOR. DEALER IS AWARE OF PROBLEM. PLEASE PROVIDE FURTHER DETAILS.*AK

DRIVER/PASSENGER AND RIGHT REAR POWER WINDOWS HAVE FALLEN WITHIN DOOR FRM. PLEASE GIVE ANY FURTHER DETAILS.*AK

DRIVER'S/ PASSENGER'S AND RIGHT REAR POWER WINDOWS HAVE ALL FALLEN FROM TRACKS INTO DOOR FRAME. PLEASE GIVE ANY FURTHER DETAILS.*AK