2002 VOLKSWAGEN JETTA Complaints
View complaints related to 2002 VOLKSWAGEN JETTA. The complaints found here are submitted by actual consumers with first hand experience. There are more than 680 complaints submitted for the 2002 VOLKSWAGEN JETTA. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2002 VOLKSWAGEN JETTA- STONE MOUNTAIN, GA
TL*-THE CONTACT TOOK THE 2002 VOLKSWAGEN GLS WAGON 1.8 TURBO WITH FAILURE MILEAGE: 6,261 TO THE DEALERSHIP DUE TO PROBLEMS DEALING WITH THE AIR BAG INDICATOR. THE TECHNICIAN AT THE DEALERSHIP STATED THAT THERE WAS NO PARTICULAR PROBLEM. HOWEVER, THEY HAVE CONTINUED TO DIAGNOSE THE CONTACTS VEHICLE. HE PAID A GREAT DEAL OF MONEY FOR THE SERVICE. THE DEALERSHIP TECHNICIAN STATED THAT THERE MAY BE AN AIRBAG DEPLOYMENT PROBLEM, BUT THE TECHNICIAN WAS NOT SURE. THE CONTACT STATED THAT EVER SINCE NOVEMBER 9, 2001 THE AIRBAG INDICATOR REMAINED ILLUMINATED ON HIS DASHBOARD. HE REPORTED THIS PROBLEM TO VOLKSWAGEN NUMEROUS TIMES, BUT THEY HAVE NOT OFFERED HIM ANY EXPLANATION FOR THE PROBLEM. THE CURRENT MILEAGE OF THE CONTACTS VEHICLE WAS 82,500 MILES.*AK
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 VOLKSWAGEN JETTA- ALLENTOWN, PA
I OWN A 2002 VOLKSWAGEN JETTA 1.8T, SINCE I BOUGHT THE VEHICLE 2 YEARS AGO I USED TO GET A MINIMAL KNOCK IN THE TRANSMISSION FROM 2ND TO 3RD GEAR, I ASKED THE DEALER TO CHECK IT OUT AND TRY TO FIND OUT IF THIS WAS NORMAL. AFTER THE 1ST YEAR I NOTICED THE KNOCK A LITTLE HARDER BUT PAID NO MIND TO IT BECAUSE DEALER SAID IT WAS NORMAL AND VW SAID IT WAS NORMAL, UNTIL THE DAY I BROUGHT IT BACK TO THE VW DEALERSHIP AND TOLD THEM ABOUT THE PROBLEM I WAS HAVING, MOMENTS LATER INSTEAD OF JUST CHECKING THE TRANSMISSION TO ITS FULLEST THEY REPLACED A RECALLED BRAKE SWITCH AND SAID THAT THIS WAS CAUSING THE KNOCK IN THE TRANSMISSION WITH A BILL OF ALMOST 2,000 DOLLARS I FIGURED FINALLY I GET MY TRANSMISSION TO WORK BETTER BECAUSE I WAS GETTING SICK AND TIRED OF GETTING WHIPLASHED BY THE KNOCK THAT'S HOW BAD IT IS TILL THIS DAY. IN APPROXIMATE TWO DAYS I GET THE SAME KNOCK IN THE TRANSMISSION AND IM LIKE OH MAN I THOUGHT THEY FIXED THIS PROBLEM, I SPOKE WITH A SERVICE MANAGER WHO SAID "WELL BRING IT IN AGAIN AND IF WE MISSED ANYTHING WE WILL TAKE CARE OF IT AT NO EXTRA CHARGE". I SAID "OK" WELL A FEW HOURS PASSED AND THE DEALER CALLS ME UP AND TELLS ME WELL WE FOUND YOUR PROBLEM BUT IT IS A HEFTY PRICE ON FIXING IT!, I AM THINKING PROB 1,000 BUCKS MORE! WRONG!, HE TELLS ME MY TRANSMISSION IS NO GOOD WE NEED TO REPLACE IT WITH A REBUILT WHICH WILL COST AROUND $3,800 DOLLARS I'M LIKE JESUS CHRIST! IF THEY WOULD'VE STOPPED UP-SELLING ME BS FIXES IN MY CAR I WOULD'VE HAD THE MONEY TO FIX IT! BUT SINCE THIS DAY I HAVEN'T GOT ANY RESOLUTION FOR MY CAR IM STUCK WITH IT UNTIL THE TRANSMISSION BLOWS ON IT! PLEASE FOLLOW LINK TO READ OTHER PEOPLES ISSUES THAT ARE SIMILAR TO MINE AT HTTP://WWW.LEMONLAWCLAIMS.COM/VOLKSWAGEN%20 TOUAREG 20% TRANSMISSION 20% PROBLEMS.HTM (THAT'S THE SAME PROBLEM IM HAVING WITH MY CAR WHY ISN'T VW DOING ANY RECALLS ON THIS????) COUNTING DUE TO OWNING WHAT I BELIEVE TO BE A LEMON!, VW NEEDS TO RECALL FAULTY TRANSMISSIONS. *JB
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- EAST TAWAS, MI
SAFETY RECALL 1999-2002 JETTA BRAKE LIGHT SWITCH CUSTOMER IS VERY UPSET AND WANTS HIS MONEY BACK FOR THE PART AND INSTALLATION**NAR**CC *JB
Source: CONSUMER LETTER -
2002 VOLKSWAGEN JETTA- STATEN ISLAND , NY
OIL LIGHT COMES ON, MOSTLY DURING TURNS. SWEET SMELL IN INTERIOR CABIN. WATER ENTERING INTERIOR FLOOR LEVEL. *AK
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- JIM THORPE, PA
ENGINE HARNESS WIRING PROBLEMS - CHECK ENGINE, GLOW PLUG AND AIR BAG INDICATORS TURN ON POWER INTERMITTENT - WIPERS STOPPED FUNCTIONING. *JB
Source: NHTSA WEB SITE -
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2002 VOLKSWAGEN JETTA- ROUND ROCK, TX
(1) MANY ELECTRICAL ANOMALIES. LOSS OF AIR CONDITION. DEALERSHIP ADVISES IT IS COOLANT MIGRATION CAUSING ELECTRICAL/POWER PROBLEMS. COOLANT MIGRATING FROM COOLANT BOTTLE INTO THE ELECTRICAL HARNESS AND INTO ALL ELECTRICAL SYSTEMS. (2)COOLANT MIGRATION HAS CAUSED SEVERE ELECTRICAL PROBLEMS AND THE VEHICLE MUST BE RE-WIRED. COST TO ME $310.-TO BE DETERMINED(PROBABLY 6-10,000$) (3)DEALERSHIP REFUSED TO ASSIST WITH GETTING VW OF AMERICA TO CORRECT THE PROBLEM AT THEIR COST. VW OF AMERICA REFUSED TO CORRECT THE PROBLEM AT MY REQUEST. VW HAS KNOWN SINCE 2001 (SEE TECHNICAL BULLETIN 97-01-01) THAT THE COOLANT BOTTLE IS DEFECTIVE AND HAS NOT RECALLED IT, OR PROVIDED TECHNICAL BULLETINS AS TO HOW TO PREVENT IT. DEALER ADVISES THE CAR IS NOT SAFE TO DRIVE IN ITS PRESENT CONDITION. *JB
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- SANTA ROSA, CA
TL* THE CONTACT OWNS A 2002 VW JETTA. WHENEVER THEREWAS HEAVY RAIN, THE WATER CAME THROUGH THE SUN ROOF. THE WATER DAMAGED THE FLOOR OF THE VEHICLE AND CAUSED MOLD UNDER THE CARPET CUSHION. THIS FAILURE OCCURRED ON TWO OCCASIONS. THE CURRENT AND FAILURE MILEAGE WAS 86,000. *AK
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 VOLKSWAGEN JETTA- CINNAMINSON, NJ
LEFT SIDE AIR BAGS DEPLOYED WITHOUT WARNING ON MY 2002 VOLKSWAGEN JETTA ON 1/30/07. VW CLAIMS THERE IS CRASH DATA IN THE ONBOARD COMPUTER. HOWEVER NO ACCIDENT / CRASH OCCURRED. THE AIR BAGS DEPLOYED ON THEIR OWN. I SEE ACCORDING TO NHTSA #PE04081 THAT THE INVESTIGATION IS CLOSED ON THIS. I'LL BET THIS INADVERTENT AIR BAG DEPLOYMENT CONTINUES TO HAPPEN AND ONLY AFTER SOMEONE GETS KILLED AND LAW SUITS FLY WILL SOMETHING GET DONE ABOUT IT. *NM
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- MADISON, WI
IN APRIL 2006 WE PURCHASED A 2002 VW JETTA FROM A PRIVATE PARTY. THE CAR HAD 65,000 MILES. SHE WAS THE ORIGINAL OWNER OF THE CAR AND HAD TAKEN METICULOUS CARE OF THE CAR. WE HAVE ALL THE SERVICE RECORDS DATING BACK TO IT'S ORIGINAL PURCHASE. IT HAD BEEN IN FOR ALL SCHEDULED TUNEUPS. VW OFFERS A 60,000 MILE OR 5 YEAR WARRANTY ON THE DRIVE TRAIN. IN NOVEMBER 2006 THE RADIATOR WARNING APPEARED ON THE DASH. WE TOOK IT IN TO THE DEALERSHIP AND THEY CLAIMED THE RADIATOR AND TRANSMISSION WERE MIXING AND CAUSED SIGNIFICANT DAMAGE TO HE TRANSMISSION. ESTIMATED COST OF REPLACING THE TRANSMISSION $5,890. THE DEALERSHIP MECHANIC NEVER STATED WHAT CAUSED THE MIXING FLUIDS AND WOULD NOT SPECULATE. WE TOOK THE CAR TO OUR LOCAL MECHANIC. HE WAS ABLE TO ISOLATED THE PROBLEM WITHIN 20 MINUTES. THE TRANSMISSION COOLER IS LEAKING ALLOWING THE TWO FLUIDS TO CO-MINGLE. AS A RESULT OF THE MIXING FLUIDS, THE BELTS, HOSES, RADIATOR, AND TRANSMISSION ARE ALL SEVERELY DAMAGED. ACCORDING TO THE MECHANIC THE TRANSMISSION COOLER IS SEALED WITHIN THE TRANSMISSION HOUSING AND IS NEVER MEANT TO BE CHANGED. IT'S POSITION IS PROTECTED FROM ANY ROAD DEBRIS AND NO QUALITY OF HOW THE CAR WAS DRIVEN WOULD EFFECT THE PERFORMANCE OF THIS PART. IT'S HIS OPINION THAT THE PART HAD A MANUFACTURED DEFECT. SINCE THE CAR WAS ORIGINALLY DIAGNOSED IN NOVEMBER IT HAS NOT BEEN DRIVEN. WE ARE CURRENTLY AWAITING AN APPEAL TO THE VW AMERICA.
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- SAPULPA, OK
TL* - THE CONTACT HAS A 2002 VOLKSWAGEN JETTA AND THE BRAKE LIGHT SWITCH MALFUNCTIONS CAUSING THE BRAKE LIGHTS NOT TO TURN ON WHEN ONE APPLIES THE BRAKES. THE CONTACT WANTS THE SAFETY RECALL ON VOLKSWAGEN BRAKE LIGHTS TO APPLY TO ALL OF THE VOLKSWAGEN VEHICLES. *JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE