2010 VOLKSWAGEN JETTA Complaints

TL* THE CONTACT OWNED A 2010 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH, THE CONTACT CRASHED INTO A TREE AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. ..UPDATED 10/28/15 *BF UPDATED 12/10/15.*JB

THE CAR LOST POWER WHILE GOING UPHILL AND WOULD ONLY REACH SPEEDS OF ABOUT 20MPH ON A 40MPH ROAD. THE CAR CHECK ENGINE LIGHT HAD COME ON ABOUT A MONTH BEFORE. I WAS TOLD THERE WAS A PROBLEM WITH THE HIGH PRESSURE FUEL PUMP AND IT WOULD NEED TO BE REPLACED BUT THE CAR WOULD BE SAFE TO DRIVE UNTIL IT STOPPED POWERING UP TO TOP SPEED.

WHILE DRIVING, THE CAR INADVERTENTLY DISENGAGES THE DSG TRANSMISSION RESULTING IN NO POWER TRANSFER TO THE WHEELS. THE CAR ALSO DISPLAYS AN "ESP ERROR" (ELECTRONIC STABILITY PROGRAM) IN CONJUNCTION WITH THE TRANSMISSION PROBLEM. ONCE THE CAR IS SHIFTED INTO PARK AND TURNED OFF, AND THEN BACK ON, THE PROBLEM IS RESOLVED TEMPORARILY. IT HAPPENS WITHOUT WARNING AND POSES DANGER FOR THE DRIVER AND OCCUPANTS. THIS INITIALLY HAPPENED 2 MONTHS PRIOR AFTER A HEADLIGHT BURNED OUT AND THE BULB STATUS LIGHT ON THE DASH CAME ON. THE TRANSMISSION DISENGAGEMENT EVENT OCCURRED ONCE OR TWICE BEFORE THE HEADLIGHT WAS REPLACED. AFTER REPLACING THE LIGHT BULB, THE TRANSMISSION ERROR APPEARED TO RESOLVE ITSELF. TWO MONTHS LATER, THE EVENT OCCURRED FOLLOWING THE FAILURE OF A VALVE STEM WITH TPMS SENSOR ON THE TIRE. THE REPAIR SHOP DID NOT HAVE ANY TPMS SENSORS IN STOCK AND REPLACED THE STEM WITH A RUBBER ONE. THIS RESULTED IN THE TPMS STATUS LIGHT BEING ON IN THE DASH. COINCIDENTALLY, WITHIN A COUPLE DAYS OF THIS, THE DSG TRANSMISSION /ESP ERROR RE-EMERGED. THIS TIME AROUND THE ERROR OCCURRED EVERY 5 TO 10 MINUTES OF DRIVING. THIS DISENGAGEMENT HAPPENED DURING CITY AND HIGHWAY DRIVING AT VARYING SPEEDS. DISABLING ESP AND DRIVING IN MANUAL MODE DID NOT FIX THE PROBLEM. THIS LEAVES THE OCCUPANTS IN A DANGEROUS SITUATION, ESPECIALLY WHEN DRIVING THROUGH CONSTRUCTION ZONES AND OTHER AREAS WITHOUT ADEQUATE SHOULDERS ON THE ROAD. THE CAR IS UP TO DATE ON PREVENTATIVE MAINTENANCE. CAR IS AT 113,000 MILES. EXTENDED WARRANTY EXPIRED AT 109,000. NEITHER VW OF AMERICA OR WARRANTY COMPANY SAY THEY CAN ASSIST. DEALERSHIP SERVICE CANNOT SPECIFICALLY DIAGNOSE THE PROBLEM AND SUGGEST EITHER MECHATRONIC UNIT REPLACEMENT ($2,000) MIGHT SOLVE THE PROBLEM. IF NOT, COMPLETE TRANSMISSION REPLACEMENT ($5,000) IS RECOMMENDED.

AT 60,000 MILES WE NOTICED A DECREASE IN ACCELERATION AND GAS MILEAGE IN 2010, VW JETTA TDI. THE DEALER SAID THEY FIXED THE ISSUES, BUT WE ONLY SAW A SLIGHT IMPROVEMENT IN THE VEHICLES PERFORMANCE. IN BETWEEN THE 60,000 MILES AND NOW 113,000 THE CAR HAS BEEN DIAGNOSED TO HAVE THE EGR VALVE, DPF FILTER, ALL SENSORS,. NOX AND SOX BURNERS TO BE REPLACED AT A TOTAL COST OF $10,000 DOLLARS. WHEN WE PURCHASED THE VEHICLE THE DEALERSHIP SAID THAT THE DPF FILTER WOULD ONLY COST US $1000 DOLLARS TO REPLACE, TRY $4000 JUST FOR IT. WE HAVE TAKEN VERY GOOD CARE OF THE CARE AND FEEL THAT VW HAS MISREPRESENTED THEMSELVES IN THE VAULE OF THE VEHICLE AND THE UPFRONT REPAIRS. THE RADIO, ALL DOORS ACTUATORS AND TRANS HAVE BEEN REPAIRED ON THIS CAR. IT HAS BEEN A MONEY PIT.

YEAR: 2010 BUILD DATE: AUG 2009 MAKE/MODEL: JETTA SPORTWAGEN TDI TRANNY: 6M MILEAGE: (ACTUAL MILES AT TIME OF PROBLEM OR WHEN PROBLEM BEGAN) 57,500 DIESEL FUEL SOURCE: SHELL AND CHEVRON ADDITIVES: NOPE PROBLEM: TOOK MY TDI TO AN INDEPENDENT. FIRST TIME EVER (ALWAYS DEALER SERVICED). HAD A CHECK ENGINE LIGHT COME ON. CODE WAS A FUEL PRESSURE SENSOR. REPLACED. CAR WOULD NOT START. FOUND RUST IN FUEL FILTER CANISTER. FOUND RUST ON THE IN-TANK PUMP. REPLACED ALL THREE PUMPS, CANISTER, FUEL LINES '*THE INDEPENDENT TOOK IT ONE PIECE AT A TIME AS TO NOT OVERCHARGE. ULTIMATELY, REPLACING THE HPFP SOLVED THE ISSUE. IN FACT, THE FUEL PRESSURE SENSOR THEY ORIGINALLY REPLACED THEY PUT BACK IN AND IT WORKED, SO THEY RETURNED THE ONE FROM THE DEALER. DEALER: CHARLES MAUND, AUSTIN, TX STATUS: SINCE I HAD MY WORK DONE AT AN INDEPENDENT, VW OF AMERICA IS SCOFFING AT PAYMENT AS NOTED UNDER THE EXTENDED WARRANTY REPAIR BECAUSE THE FUEL WAS NOT TESTED BY SOMEONE AT VW. I STILL HAVE THE SAME TANK OF FUEL AS IT HAD WHEN IT WENT IN, BUT THEY REFUSE TO TEST IT CITING THAT I COULD HAVE PUT ANYTHING IN THERE. I HAVE RECEIPTS FOR MY LAST TANK OF DIESEL, AND MILEAGE/CURRENT TANK LEVELS TO PROVE THAT IT IS THE SAME. CAR HAS HAD ALL THE REQUIRED FACTORY WARRANTY INCLUSIONS, LIKE THE STICKERS AND THE FILLER TANK GUARD. WHAT'S MORE, AT 56,000 MILES (THREE MONTHS AGO) I HAD THE 60K MAINTENANCE DONE AT THE DEALER. DEALER SAYS THEY REPLACED THE FUEL FILTER AND THAT THE RUST IN THE CANISTER IS LIKELY BECAUSE OF ALL THE RAIN WE HAD THOSE THREE MONTHS. MY CAR IS GARAGE KEPT AND HARDLY USED, AS YOU CAN SEE FROM THE MILES, BUT THAT IS THEIR STORY. CURRENTLY ASKING TO TALK WITH SENIOR LEVEL CUSTOMER CARE. NOT FEELING GOOD ABOUT THIS, ESPECIALLY WITH EVERYTHING HAPPENING WITH DIESELGATE. OUT OF POCKET COSTS ARE $2600 TO DATE. I HAVE KEPT ALL THE PARTS.

I WAS DRIVING AT FREEWAY SPEEDS AND MY CHECK ENGINE LIGHT CAME ON. I TOOK IT INTO THE DEALER ONLY TO FIND OUT THAT IT WAS THE DPF (DIESEL PARTICULATE FILTER) FAILED. THE FILTER WAS PLUGGED WITH CARBON. THE DEALER ADMITTED TO ME THAT THIS WAS A KNOWN DEFECT AND BAD ENGINEERING THAT AFFECTED MODELS 2006 - 2010. THEY TOLD ME IT FAILS EVERY 100-110K MILES AND HAS TO BE FIXED! I TOLD THEM I WOULD TAKE IT ELSEWHERE TO GET FIXED AS I WASN'T PAYING THAT KIND OF MONEY. THEY INFORMED ME NO LOCAL SHOP WOULD TOUCH IT. THAT IS NOT TRUE OTHER THAN THE LOCAL SHOP HAD TO BRING IT TO THEM FOR THE "SOFTWARE RESET". I HAVE SINCE LEARNED IT MAY AFFECT LATER MODELS BUT CANNOT CONFIRM. THE DEALER WANTED $2300 TO FIX PLUS TAX.

THE DAY I RECEIVED THE EMAIL FROM THE NHTSA FOR THE CLOCK SPRINGS FAILING ON MY MAKE AND MODEL OF VEHICLE MY AIRBAG LIGHT CAME ON. AT FIRST I DIDN'T THINK ANYTHING OF IT AND THEN I LOST MY HORN AND RADIO CONTROLS ON MY STEERING WHEEL. SINCE I HAD JUST READ THE INVESTIGATION THAT IS BEEN INITIATED I KNEW THAT IS WHAT IT WAS. IT IS THE ONLY PART THAT POWERS THE STEERING WHEEL. THE CAMPAIGN NUMBER FOR THAT IS 15V483000. IT STILL DRIVES JUST AS IT ALWAYS HAS BUT I DON'T HAVE ANY STEERING CONTROLS AND IF I WERE TO GET IN AN ACCIDENT HARD ENOUGH TO DEPLOY AIR BAGS MY DRIVERS SIDE WOULD NOT DEPLOY.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LOCK FAILED. THE CONTACT STATED THAT ALL THE OTHER DOOR LOCKS EVENTUALLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK ACTUATORS ON EACH DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,200.

DRIVING ON 2-LANE LEVEL ROAD, DRY WEATHER, DRY ROAD CONDITIONS, AFTER DRIVING FOR ABOUT 15 MILES, AT ABOUT 35 MPH, VEHICLE DROPPED OUT OF GEAR, APPEARED TO BE IN NEUTRAL WHILE MOVING. ABS/ESP LIGHT CAME ON DASHBOARD. PUT ON FLASHERS AND HAND SIGNALED TO VEHICLES BEHIND ME AND CAME TO A COMPLETE STOP. I SHUT OFF ENGINE AND WAS ABLE TO RESTART CAR, AND WENT A SHORT DISTANCE TO A STORE PARKING LOT, AND THE ESP LIGHT CAME BACK ON; AND THIS TIME THE GEAR SHIFT WAS LOCKED IN PARK AND FLASHING. VW DEALER HAD REPLACED ORIGINAL REAR BRAKES (PADS & ROTORS) ON 4/16/15 AT 104.734 MILES. VW CHECKED VEHICLE ON 4/28/2015 AND FOUND AN ERROR CODE 01315 IN THE ABS AND GATEWAY MODULES WHICH REPORTEDLY INDICATED INTERMITTENT NO COMMUNICATION WITH THE TCM; HOWEVER IT WAS FUNCTIONING AT THAT TIME. AND CLEARED COMPUTER AND SAID IF PROBLEM RETURNED MECHATRONIC UNIT AND TRANSMISSION WIRING WOULD NEED REPLACED. AT THIS TIME I ALSO NOTED NOISE IN BRAKES, AS IF THEY WERENT COMPLETELY RELEASING OR MAKING REAR BRAKES MAKING NOISE WHEN RELEASING BRAKE PEDAL. THE PROBLEM DID NOT REOCCUR UNTIL ABOUT 3,000 MILES LATER AND AGAIN VEHICLE DROPPED OUT OF GEAR WHILE DRIVING AGAIN ON LEVEL ROAD AT ABOUT 35 MPH. CAR IS CURRENTLY AT VW DEALER SERVICE AND MECHATRONIC UNIT AND TRANSMISSION WIRING IS BEING REPLACED. I ALSO HAVE CONSISTENTLY NOTED TO VW SINCE 4,000 MILEAGE, PERIODIC SLIPPING IN LOWER GEARS, WHICH VW SAID THEY WERE UNABLE TO DUPLICATE. ALL SERVICE MAINTENANCE COMPLETED AT SAME VW DEALER, INCLUDING ALL DSG TRANSMISSION MAINTENANCE.

STARTING IN MAY 2015 WE BEGAN TO NOTICE THAT THE PASSENGER AIRBAG LIGHT WOULD NOT ALWAYS SEEM TO WORK CORRECTLY WHEN MY SON SAT THERE. I JUST FIGURED IT TO BE A PROBLEM WITH THE LIGHT IN THE DASH. MY SON WEIGHING IN THE 60 POUND RANGE, I KNEW IT SHOULD NOT OF BEEN ON WHEN HE WAS THERE. SOMETIMES IT SAID OFF SOMETIMES IT DID NOT. I ALWAYS FELT THIS WAS AN INDICATOR LIGHT ISSUE NOT THINKING A CAR THIS NEW WITH SUCH LOW MILES COULD HAVE PROBLEMS WITH THE AIRBAG. ON AUGUST 23, 2015 AS I WAS DRIVING ALONE I NOTICED THE CAR WAS NOT COOLING DOWN SO I WAS LOOKING TO SEE IF I FORGOT TO TURN SOMETHING ON WHEN I NOTICED THAT THE A/C WAS INDEED ON, AND NOT WORKING, AS WELL AS THE AIRBAG LIGHT IN THE INSTRUMENT CLUSTER WAS ILLUMINATED. THERE ARE MULTIPLE PROBLEMS. DEALER DIAGNOSTICS VERIFIED MY CONCERNS. FOUND DTCS PRESENT FOR PODS MODULE. PODS MODULE NEEDS REPLACED. FOUND DTCS FOR HIGH PRESSURE SWITCH OPEN. SENSOR NEEDS REPLACED. ESTD; $1800 THE PROBLEM WITH THE PASSENGER AIRBAG IS THAT THE SENSOR FOR THE WEIGHT OF THE PERSON DOES NOT WORK CORRECTLY. VW HAS THIS INTEGRATED INTO THE SEAT BASE THAT ALSO IS HEATED. THE ENTIRE SEAT BASE WITH REPLACEMENT COST OF OVER $1400 MUST BE REPLACED IN ITS ENTIRETY TO MAKE THIS REPAIR. AT THIS POINT I WAS TOLD THAT VW IS NOT MAKING REPAIRS OF THIS TYPE. SINCE THEN I HAVE ALSO HAD THE TIRE LIGHTS COME ON THEN OFF PERIODICALLY AS WELL AS SOME IPOD DOCK ISSUES. THERE SEEMS TO BE MANY ISSUES RELATED TO ELECTRICAL ISSUES THAT VW FEELS THEY HAVE NO RESPONSIBILITY OVER. I HAVE READ THAT OTHERS HAVE HAD THESE ISSUES POSTED UNOFFICIALLY ON OTHER SITES.