2011 VOLKSWAGEN JETTA Complaints

THE KEY WILL NOT TURN OVER! SINGLE MOM WITH TWO KIDS THIS IS HORRIBLE. JETTA SAYS THIS IS AN ON GOING ISSUE AND THEY ARE SURPRISED THIS HAS NOT BEEN RECALLED! THE WHEEL IS LOCKED AND YOU CANNOT MOVE THE KEY, JETTA ESTIMATES ABOUT 600.00 TO FIX! AND SHOULD TAKE 7-10 BUSINESS DAYS! PLEASE PEOPLE COMPLAIN THIS SHOULD BE A RECALL!

TL* THE CONTACT OWNED A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE FRONTAL AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND HAD TO BE TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT NO FAILURE COULD BE DETERMINED OR DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

THE RADIO IS COMPLETELY DEAD. I HAVE CHECKED ALL APPLICABLE FUSES, NONE OF THEM ARE BLOWN.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO ACCELERATE AT 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD AND THE VEHICLE FAILED TO RESPOND EFFECTIVELY. THE WRENCH AND CHECK ENGINE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE BRAKES FAILED TO COMPLETELY STOP THE VEHICLE ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE DEALER RESET THE ELECTRICAL SYSTEM, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 92,629.

FUSE BOX WITH BLOWN FUSES . UNABLE TO REPLACE FUSES WITHOUT DIAGRAM. VW DEALER STATES I NEED TO BRING CAR IN AND PAY FOR DIAGNOSTIC TEST WHICH TOTALS OVER $100.00 THAT I CANNOT AFFORD. I AM ABLE TO CHANGE FUSES MYSELF THAT ARE BLOWN BUT NEED TO KNOW WHAT THE FUSE IS FOR AND THIS IS WHAT VW DEALER TOLD ME I HAVE TO DO, GET TEST FROM VW DEALER OR PAY FOR A DIAGRAM. I FEEL THIS IS WRONG, AS LONG AS I HAVE BEEN DRIVING, ALL FUSE BOXES WILL HAVE A DIAGRAM OF FUSES SO INDIVIDUAL CAN CHANGE FUSE THEMSELVES. HOW CAN I RESOLVE THIS ISSUE FOR DIAGRAM WITHOUT COSTING ME OVER $100.00. I WILL AWAIT YOUR REPLY. NOTICED MY CIGARETTE LIGHTER AND PHONE CHARGE WAS NOT WORKING. DID NOT NOTICE WHEN CAR WAS PURCHASED. CHANGED A 20 AMP FUSE THAT WAS BLOWN, THAT TOOK CARE OF CIGARETTE LIGHTER AND CHARGER, BUT NOW MY HORN DOES NOT WORK. THAT IS WHY I AM ASKING ON ADVISE ON HOW TO RESOLVE SITUATION. THANK YOU *TR

HORN QUIT WORKING COMPLETELY AS WELL AS HONK WHEN ALARM IS ACTIVATED. ALSO WHEN ALARM GOES OFF THERE'S NO SOUND. THIS IS NOT AN ISOLATED INCIDENT. I HAVE DISCOVERED MANY CASES ONLINE WHERE OWNERS EXPERIENCE SAME SAFETY CONCERN. I CALLED VW AND THEY REFUSE TO FIX NOR DO THEY CONFESS A SAFETY CONCERN EVEN WITH OBVIOUS MULTIPLE JETT'S OF SAME YEAR HAVING THE EXACT SAFETY ISSUE. WILL IT TAKE A FEW DOZEN ROAD SIDE DEATHS FOR VW TO DO THE RIGHT THING AND FIX THESE SAFETY ISSUES? HORN FAILS WHEN CAR IS IN MOTION OR STATIONARY. NO BLOWN FUSES, AND THE RELAY CLICKS WHEN THE HORN IS DEPRESSED ON THE STEERING WHEEL. WE'VE CALLED 2 VW DEALERS WHO REFUSED TO FIX BUT THEY OFFERED TO CHARGE US TO TELL US WHAT WE ALREADY KNOW BEING ITS NOT AN ISOLATED INCIDENT. WE ALSO CALLED VW CUSTOMER SERVICE ABOUT THE ISSUE AND THEY WOULDN'T TELL ME HOW MANY OWNERS HAVE TO DRIVE UNSAFE VEHICLES BEFORE VW ACTS. SOME OWNERS HAD THEIR JETT'S WITH THE SAME PROBLEM FIXED UNDER NTHSA 11V19600 BUT WE WERE REFUSED ASSISTANCE SO THIS SEEMS TO BE SELECTIVE SAFETY CORRECTIONS.

VEHICLE DRIVEN EARLIER IN THE DAY WITHOUT ANY ISSUES. LATER IN THE DAY, I WAS UNABLE TO TURN THE KEY WHILE IN IGNITION TO TURN ON THE VEHICLE. TOWED IT TO NEARBY VOLKSWAGEN DEALER AND DIAGNOSIS PROVED THAT IGNITION LOCK AND CYLINDER HAVE FAILED WITHOUT ANY EXPLANATION OF WHAT COULD OF CAUSED IT. SEARCHED ONLINE AND DISCOVERED THAT THERE ARE NUMEROUS OWNERS OF 2011 AND UP EXPERIENCING THE SAME ISSUE. CURRENTLY, MY VEHICLE HAS 76,000 MILES.

THE CLOCK SPRING GOT DEBRIS IN IT, PUSHING THE RIBBON OFF THE GUIDE WIRES AND CAUSING A KINK. THIS CAUSES A FAULT IN THE AIRBAG CONTROLS AS THERE IS UNRELIABLE CONNECTIVITY WITH THE COMPUTER. THUS, THE DRIVER'S SIDE AIRBAG WITHIN THE STEERING COLUMN TURNS ITSELF OFF. VW VOLUNTARILY RECALLED 420,000 CARS FOR THIS EXACT PROBLEM, INCLUDING SOME VEHICLES WITHIN OUR SAME YEAR AND MODEL. FROM VW'S RECALL NOTICE: ON CERTAIN VEHICLES, THE STEERING WHEEL CLOCK SPRING COULD BECOME CONTAMINATED WITH LONG HAIR OR LONG FIBERS WHICH MAY CAUSE A DISPLACEMENT OF THE INTERNAL GUIDE LOOPS. WHEN THE GUIDE LOOPS ARE DRAGGED OUT OF POSITION, THEY MAY APPLY TENSION TO THE INTERNAL FLAT CABLE AND CAUSE IT TO TEAR. SHOULD THE CABLE TEAR, THE ELECTRICAL CONNECTION TO THE DRIVER'S FRONT AIRBAG MAY BE LOST, CAUSING THE AIRBAG MONITORING INDICATOR LIGHT TO ILLUMINATE. IN A CRASH THAT WARRANTS A DRIVER FRONT AIRBAG DEPLOYMENT, THE AIRBAG WILL NOT DEPLOY, LEADING TO A RISK OF DRIVER INJURY. THIS IS EXACTLY WHAT HAPPENED TO OUR VEHICLE, VERBATIM. OUR VEHICLE WAS NOT PART OF THE AFFECTED RECALL. I WAS TOLD BY A VW TECH THAT OUR VEHICLE WAS NOT PART OF THE RECALL BECAUSE THE PART INCLUDES A COMPUTER MODULE FOR THE HIGHLINE DISPLAY. THIS CONTROLS ALL STEERING COLUMN-MOUNTED BUTTONS (RADIO, ETC), AND MUST BE MANUALLY REPROGRAMMED FOR EACH MODEL IT'S INSTALLED IN. THE PART COST INCREASES FROM $115 TO $375 AND THE LABOR FOR INSTALLATION INCREASES FROM $100 TO OVER $400. SO BY NOT REPLACING THE HIGHLINE MODULES, VW WILL SAVE SEVERAL MILLION DOLLARS. MEANWHILE, PEOPLE ARE RIDING AROUND WITHOUT FUNCTIONING AIRBAGS BECAUSE VW CAN'T DESIGN A STEERING COLUMN THAT KEEPS LONG HAIR FROM GETTING TANGLED IN THEIR CLOCK SPRINGS. THE DESIGN FLAW ISN'T IN THE CLOCK SPRING ITSELF BUT IN THE STEERING COLUMN ASSEMBLY THAT CAN'T BLOCK DEBRIS FROM GETTING DOWN INTO THE CLOCK SPRINGS TO BEGIN WITH.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE VEHICLE INADVERTENTLY STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND WAS RESTARTED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.