2010 VOLKSWAGEN JETTA Complaints

I HAD THE OIL CHANGED AND THE LATEST RECALL DONE BY THE DEALERSHIP. ABOUT 3 DAYS LATER THE RADIO WENT BLANK AND BLACK. ANOTHER PROBLEM HAS BEEN THE AUTOMATIC LOCKS. I HAVE BEEN UNABLE TO UNLOCK REAR PASSENGER DOOR EXCEPT MANUALLY. AND THEN ALL OF A SUDDEN THE LOCK IS NOT WORKING AT ALL ON THAT SIDE AND I AM UNABLE TO LOCK THAT DOOR.

ADD ANOTHER 2010 VW OWNER TO LIST OF RADIO ISSUES WITH THE CAR. CAR RADIO AND BLUETOOTH ARE NO LONGER WORKING. I CHECKED THE FUSES PER THE OWNER MANUAL, AND RADIO IS STILL NOT WORKING. THIS LOOKS LIKE IT'S BEEN HAPPENING QUITE A BIT ON THE 2010 JETTA. THIS A BIG SAFETY ISSUE SINCE I AM UNABLE TO CALL WITH THE BLUETOOTH. I CONTACTED VW OF AMERICAN, AND THEY BASICALLY SAID I HAD TO PAY FOR A DIAGNOSIS TEST WHICH I SEE AS BEING POINTLESS SINCE I AM ALREADY KNOW THE RADIO IS DEAD. I DON'T UNDERSTAND THE REASON TO HAVE TO PAY $$$ SO I CAN BE TOLD IT'S DEAD. IF A LOT OF JETTA OWNERS ARE HAVING THE SAME ISSUE WHY IS VW REFERRING ME TO CONTACT MY LOCAL VW DEALER TO HAVE THIS FIXED WHEN IT'S BECOMING A COMMON OCCURRENCE ON A LOT OF THE CARS. VW SHOULD BE FIXING THE CAR RADIO ON THE CAR WITH THIS MANY COMPLAINTS OUT THERE. INSTEAD I AM TOLD TO CONTACT THE SERVICE DEPARTMENT.

DROVE CAR TO WORK 0630, STEREO WORKED FINE. LEFT WORK AT 1915, WHEN I STARTED MY CAR, THE STEREO DID NOT COME ON, SCREEN WAS BLACK, NO SOUND. THOUGHT MAYBE IT BLEW A FUSE. ON MY WAY HOME, THE STEREO STARTED WORKING AGAIN, JUST POPPED ON. AS I CONTINUED TO DRIVE IT WENT OFF AGAIN, BUT LOUD A RHYTHIMATIC BEAT STARTED THOROUGH OUT EACH OF THE SPEAKERS, SOUNDED LIKE SOMEBODY HITTING A MICROPHONE THAT WAS ON! I ARRIVED AT MY HOUSE SHORTLY AFTER THAT NOISE STARTED (THANKFULLY) AND TURNED OFF MY CAR. REMOVED THE KEYS FROM THE IGNITION BUT THE LOUD NOISE DID NOT STOP!!! I HAD TO OPEN THE HOOD AND PULL OUT SOME FUSES TO GET IT TO STOP! TWO WEEKS AFTER THIS HAPPENED, MY CAR DIED WHEN WAITING IN A DRIVE-THRU. WE HAD TO PUSH MY CAR. MY CAR WOULD CRANK BUT NOT START. NOTHING INSIDE THE CAR WOULD WORK. I CALLED MY HUSBAND, HE OPENED THE HOOD, UNHOOKED A FUSE AND IT STARTED! THE NEXT DAY MY CAR WAS DEAD, HAD TO PUT IT ON A BATTERY CHARGER. I'M AFRAID IF I REPLACE THE STEREO, IT TOO WILL GO OUT AND POSSIBLY SHORT OUT OTHER ELECTRICAL ITEMS IN MY CAR. AS OF NOW, THE STEREO IS IN PLACE BUT UNHOOKED AND MY BATTERY IS FINE. THERE MUST BE A REASON WHY THIS IS HAPPENING TOO SO MANY PEOPLE WITH THE SAME STEREO.

CAR WORKED FINE THE EVENING BEFORE. STARTED THE CAR WITHOUT INCIDENT THE NEXT DAY AND THE RADIO DIDN'T WORK. THERE WASN'T ANY SCREEN OR NOISE. THE PHONE DIDN'T WORK EITHER. THE FUSES WERE CHECKED AND ALL WERE GOOD. THE RADIO (DELPHI P/N 28252585, VW # 1K0035180 AC), WAS TAKEN OUT AND ALL CONNECTIONS WERE GOOD AND TIGHT AS WELL. THERE ARE DIFFERENT WEBSITES FILLED WITH EXAMPLES OF THIS RADIO FAILURE AND VW RECONSTRUCTING A PROPER UNIT FOR 2012. PLEASE BE PROACTIVE AND SEARCH THE WEB FOR YOURSELF AND AS PART OF DOING YOUR JOB. I SEE NO REASON THIS ISN'T A RECALLED ITEM. PLEASE EXPLAIN THIS TO ME AND INCLUDE BOTH YOUR NAME AND TITLE. I AM AWAITING YOUR REPLY. THANX

RADIO & BLUETOOTH SUDDENLY STOPPED WORKING. NO POWER. FUSES WERE CHECKED AND ALL ARE GOOD. REVIEWING INTERNET AND SEEMS THAT THIS IS A VERY COMMON PROBLEM NOT COVERED BY WARRANTY. APPEARS TO BE A SAFETY ISSUE SINCE BLUETOOTH NO LONGER WORKING.

RADIO WAS WORKING FINE ONE MINUTE THAN THE NEXT IT WAS DEAD. I HAD THE FUSES CHECK FOR THE RADIO NONE OF THEM WERE BLOWN. I WAS ACTUALLY STRANDED FROM A TIRE BLOW OUT WITH NO HANDS FREE USE OF MY RADIO WHICH THE POLICE OFFICER THAT HELPED ME SAID THAT WAS A SERIOUS SAFETY ISSUE AND THERE'S NO REASON FOR A MANUFACTURED RADIO ON A 2010 CAR TO GO OUT. NEEDLESS TO SAY I SEE ONLINE A LOT OF OTHER CUSTOMERS ARE IN THE SAME SITUATION AND VOLKSWAGEN HAS DONE NOTHING. IN SOME STATES IT IS AGAINST THE LAW TO TALK ON YOUR PHONE IT MUST BE HANDS FREE.

I HAVE OWNED THIS CAR SINCE PURCHASING NEW IN OCT 2010 WITH THE DEALER DOING ALL THE MAINTENANCE WORK ON IT. ON 8/30/13 THE RADIO WENT DEAD, DEALER REPLACED AT NO COST TO ME. THIS MORNING 8/17/15 I AGAIN HAVE A DEAD RADIO, SAME AS BEFORE, I CALLED DEALER AND ASKED WHEN THEY REPLACED THE PRIOR ONE AND IT IS ALMOST 2 YEARS TO THE DATE! THIS TIME THEY SAID I WOULD HAVE TO PAY TO REPLACE IT (I HAVE NEVER HAD A FACTORY RADIO GO BAD IN ANY CAR I HAVE OWNED IN 30 PLUS YEARS OF DRIVING CARS). I CAN LIVE WITHOUT THE RADIO, BUT I LIKE THE SAFETY OF HAVING THE HANDS FREE BLUETOOTH TO TALK ON THE PHONE. I HAVE BEEN THINKING ABOUT PURCHASING A NEW JETTA FOR MYSELF AND GIVING THIS ONE TO MY TEENAGE SON, BUT I THINK I BETTER UNLOAD THIS ONE IF THE RADIO IS GOING TO KEEP DYING EVERY 2 YEARS. BTW WHEN I BOUGHT THE CAR, THE MANAGER OF THE DEALERSHIP TOLD ME VW WANTED TO INCREASE ITS MARKET SHARE. HERE'S A HINT VW - YOU WILL NOT INCREASE MARKET SHARE IF YOU WILL NOT STAND BEHIND YOUR WHOLE PRODUCT. YOU OBVIOUSLY HAVE A PROBLEM HERE WITH THIS RADIO UNIT; DO THE RIGHT THING BY REPLACING THE UNITS AS THEY FAIL.

WHEN TRAVELING ON I10 FREEWAY AT ABOUT 70MPH THE ENGINE WENT TO HALF POWER I TRIED TO GET TO A DEALER SHIP BUT BEFORE I COULD THE ENGINE QUIT WHILE ON THE FREEWAY. THIS WAS CAUSED BY A DEFECTIVE FUEL PUMP. ON MY TDI JETTA.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AFTER THE GEARS WERE SHIFTED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS RESTARTED AND DRIVEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH KIT INSIDE THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 09V333000 (POWER TRAIN). HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

MY 16 YEAR OLD DAUGHTER WAS DRIVING OUR 2010 VW JETTA CLEAN DIESEL TDI ON THE INTERSTATE AT 65 MPH WHEN SUDDENLY THE GLOW PLUG LIGHT CAME ON AND THERE WAS LOSS OF POWER; SHE PUSHED DOWN ON THE ACCELERATOR BUT TO NO AVAIL. AS THE CAR SLOWED DOWN, SHE WAS ABLE TO TAKE THE NEARBY OFF RAMP AND GET CAR TO THE SIDE OF THE ROAD. BY THE TIME THE CAR WAS COASTING TO THE SIDE OF THE ROAD THERE WAS A TOTAL LOSS OF POWER - STEERING, BRAKES, EVERYTHING. THE CAR WAS TOWED TO THE LOCAL VW DEALERSHIP WHERE THEY INFORMED WITH THE HIGH PRESSURE FUEL PUMP HAD FAILED AND IT WOULD COST $8,000 TO REPAIR. THE VOLKSWAGEN APPROVED MISFUELING GUARD WAS INSTALLED AT THE LOCAL VW DEALERSHIP SOON AFTER WE RECEIVED A LETTER FROM VW REGARDING IT. A WEEK PRIOR WE HAD RECEIVED IN THE MAIL FROM VW THEIR HPFP WARRANTY EXTENSION LETTER. HOWEVER OUR CAR IS AT 131,000 MILES. WE CONTACTED THE VWOA CUSTOMER CARE GROUP AND EXPLAINED OUR CASE ASKING THEM TO COVER THE COST OF THE REPAIR. WE HAD PURCHASED THE EXTENDED WARRANTY FROM THE VW DEALERSHIP AT THE TIME OF PURCHASE. WE EVEN POINTED OUT THAT WE HAD BEEN LOYAL VW CUSTOMERS OVER THE YEARS - HAVING PREVIOUSLY PURCHASED A JETTA, PASSAT AND BEETLE AND MY WIFE'S FAMILY HAS A LONG HISTORY OF VW PURCHASES. VW RESPONSE WAS THERE WAS NOTHING THEY COULD DO FOR US AS THE WARRANTY ONLY WENT UP TO 120,000 MILES AND WE WERE OVER IT. IT APPEARS BEING A LOYAL VW CUSTOMER IS NOT WORTH ANYTHING TO VW. WE HAVE APPEALED SEVERAL TIMES BUT KEPT GETTING THE SAME RESPONSE - NOTHING THEY COULD DO AND THEY HAVE NOW REFUSED TO FORWARD UP OUR CASE UP IN THE VWOA ORGANIZATION. WE HAVE PUT NOTHING BUT DIESEL INTO THE CAR AND URGE THE NHTSA TO ISSUE A RECALL ON THE HPFP. IT SEEMS TO ME THAT A PART THAT COSTS LESS THAN $1,000 CAN CAUSE $8,000 IN DAMAGES IS POOR ENGINEERING DESIGN. ONE EXPECTS BETTER AND FOR A DIESEL ENGINE TO LAST AT LEAST 200,000 MILES.