2013 VOLKSWAGEN JETTA Complaints

2013 JETTA WITH 21,994 MILES. ORIGINAL OWNER. CAR HAS BEEN MAKING NOISE FROM FRONT END ESPECIALLY ON LEFT HAND TURNS. INSPECTED AND FOUND FRONT OF CAR MUCH LOWER THAN USUAL AND BOTH FRONT SPRINGS BROKEN. A BROKEN SPRING CAN RESULT IN LOSS OF CONTROL AND ROAD HAZARDS TO OTHER VEHICLES FROM BROKEN METAL PARTS ON ROADWAY. WILL HAVE PICTURES NEXT WEEK WHEN WE REPLACE SPRINGS AND STRUTS. CAR RIDES SO LOW THAT I CAN'T GET MY HYDRAULIC JACK UNDER IT AT FRONT JACK POINTS.

DRIVING ON CITY STREET, THE ENGINE QUIT. THERE WAS NO POWER AND THE AUTO HAD TO BE TOWED TO A REPAIR STATION. REPAIR WAS JX1 POWER ELECTRONIC OUTPUT MODEL WHICH WAS CODED AND ADAPTED TO VEHICLE. :(PER BRUNSWICK AUTO MART DOCUMENT). IT WOULD APPEAR THAT THIS VEHICLE ENGINE ELECTRONIC CONTROL MODULE FAILED. IF THE FAILURE HAPPENED ON A HIGHWAY DURING HIGH VOLUME OF TRAFFIC A SERIOUS ISSUE WOULD OCCUR.

TAKATA RECALL . MY ROOF CLOTH COME OFF AND MY IGNITION HAS LOCK MY LOCK KEY IN AND DOESN'T COME OUT. BOTH MY CAR KEYS ARE BROKING.

I HAVE A VW 2013 JETTA WITH APPROX 65,000 MILES ON THE VEHICLE. WITH IN THE LAST TWO WEEKS, MY VEHICLE'S ENGINE JUST STOPPED WHILE DRIVING DOWN THE FREEWAY IN PHOENIX, AZ. I AM DRIVING AT THE FLOW OF TRAFFIC AND WHEN I SLOW DOWN AND EVENTUALLY COME TO A STOP THE ENGINE SHUTS OFF. THE FIRST TWO TIMES THERE WAS NO LIGHTS THAT TURNED ON ON THE DISPLAY PANE. LAST SATURDAY WHILE DRIVING TO THE AIRPORT TO PICK UP MY WIFE AGAIN THE ENGINE SHUTS OFF AS DESCRIBED, BUT THIS TIME, IT APPEARED ALL THE LIGHTS WERE ON THE PANEL. I HAD TO PUT THE HAZARD LIGHTS, PUT IT ON PARK TO START THE VEHICLE. I CURRENTLY HAVE THE VEHICLE AT LARRY MILLERS FOR INSPECTION AND TOLD THEM WE HAVE A SAFETY ISSUE WITH THE VEHICLE.

I AM A 74 YEAR OLD RETIRED MAN, THE OWNER OF A 2013 VOLKSWAGEN JETTA HYBRID WITH 34,000 MILES PURCHASED NEW IN NOVEMBER 2013. THE CHECK-ENGINE LIGHT LIT UP ON MY DASHBOARD LAST MONTH AND I PROMPTLY BROUGHT THE CAR TO MY LOCAL VW DEALER. I WAS INFORMED THAT THE CLUTCH WAS SLIPPING IN FIRST GEAR (THIS IS AN AUTOMATIC TRANSMISSION) AND THAT THE APPROPRIATE REPAIR WAS TO REPLACE THE ENTIRE TRANSMISSION. THE DEALER CONTACTED VOLKSWAGEN AND WAS INFORMED THAT AS THE CAR WAS 7 MONTHS BEYOND THE 5 YEAR 50,000 MILE POWERTRAIN WARRANTY I WOULD BE RESPONSIBLE FOR THE COSTS OF TRANSMISSION REPLACEMENT. I HAVE PERSONALLY SINCE SPOKEN TO TWO REPRESENTATIVES OF CORPORATE VW AS FOLLOWS: SHARON G. VWOA CUSTOMER CARE CENTER VW REGION CASE MANAGER SUPERVISOR PHONE: 248.754.3277 KEVIN SCOTT EXECUTIVE SPECIALIST IN CUSTOMER RELATIONS PHONE: 248.754.5000 EXT 43809 BOTH REITERATED THE PARTY LINE, I.E. THE VEHICLE IS BEYOND THE 5 YR. POWERTRAIN WARRANTY AND VW HAS NO RESPONSIBILITY TO ADDRESS THE MALFUNCTION. NO CAR, BY ANY MANUFACTURER, SHOULD HAVE AUTOMATIC TRANSMISSION FAILURE AT 34,000 MILES REGARDLESS HOW OLD THE CAR MAY BE. FURTHERMORE, THE DEALER CONFIRMS THAT HE HAS SEEN MULTIPLE JETTA HYBRIDS WITH THE IDENTICAL TRANSMISSION PROBLEM THAT HE HAS REPLACED, MOST OCCURRING WITHIN THE WARRANTY PERIOD. HE TOO WAS ASTOUNDED TO LEARN THAT CORPORATE VW WOULD REFUSE TO COVER THE REPAIR! TO BE TOLD THAT VW WILL NOT STAND BEHIND ITS PRODUCT IN WHAT IS CLEARLY A MANUFACTURING DEFECT IS BEYOND BELIEF. AS I HAVE REACHED THE END OF MY ABILITY TO HAVE VW ASSUME RESPONSIBILITY FOR THE REPAIR I AM HOPING THAT YOU WILL BE ABLE TO CONTACT THEM ON MY BEHALF TO RESOLVE THIS ISSUE. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE, (XXXXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE. STATIONARY IN PARK.

THE KEY WAS STUCK IN THE IGNITION AND NOT ALLOWING THE VEHICLE TO TURN OFF PROPERLY

THE KEY WAS STUCK IN THE IGNITION AND NOT ALLOWING THE VEHICLE TO TURN OFF PROPERLY.

THE KEY GOT STUCK IN THE IGNITION , NOT ALLOWING THE VEHICLE TO TURN OFF PROPERLY.

THE KEY IS GETTING STUCK IN THE IGNITION NOT ALLOWING TO PROPERLY TURN OFF THE VECHILE.