2002 VOLKSWAGEN JETTA Complaints

THE TUBO POWER IN MY VW JETTA 2002 TDI MODEL FAILED MULTIPLE TIMES OVER A TWO YEAR PERIOD. VW DEALER IN MANCHESTER, NH WAS NOT COMPIDENT ENOUGH TO GO BEYOND WHAT THE DIAGNOSIS MACHINE WAS TELLING THEM TO FIX. VW MANUFACTURING WAS MORE THAN RELUCTANT TO COVER COSTS TO FIX THE PROBLEM EVEN THOUGH THE PROBLEMS STARTED BEFORE THE WARRANTY WAS UP

I BOUGHT A USED 2002 JETTA AND AS SOON AS I DROVE IT OFF THE LOT IT BEGAN WITH THE BUCKING. IT TOOK 3 VISITS TO THE SERVICE DEPARTMENT, 2 DIFFERENT SERVICE SITES, AND 3 WEEKS WITHOUT A VEHICLE TO FIND THE PROBLEM. THE SERVICE DEPARTMENT IS REPLACING THE COIL, HOWEVER STATED THEY WERE GOING TO CHARGE ME. I AM CURRENTLY DISPUTING THE CHARGE. I FEEL UNSAFE AND UNHAPPY WITH MY PURCHASE.

2002 JETTA WAGON, BOUGHT WITH 16K MILES; NOW HAS 23000. INSPECTION REPORT PROVIDED BY SALES DEALER NOTED THERE WERE NO SIGHTS OF OIL LEAKS, NO VISIBLE SMOKE, NORMAL OIL PRESSURE READINGS, ETC. THE OIL WAS CHANGED AND THE LEVEL CHECKED JUST PRIOR TO PURCHASE. CAR HAS USED 4 QUARTS OF OIL IN 7000 MILES, WITH NO LEAKS OR SPRAY AND NO VISIBLE SMOKE. VW DEALERSHIP SAYS TO HAVE THE WARRANTY COVER THIS PROBLEM (60000 MI/4 YEAR WARRANTY), THAT THEY WOULD HAVE CHANGE THE OIL, THEN I MUST BRING IT IN EVERY 1000 MILES FOR THE NEXT FEW THOUSAND MILES TO GET OIL CHECKED, DESPITE THE FACT THAT I HAVE RECEIPTS THAT ESTABLISH THAT THE CAR BURNED 2 QUARTS OF OIL IN APPROXIMATELY 3500 MILES OF DRIVING. THEY SAY IT IS "NORMAL" FOR THIS VEHICLE TO BURN 1 QUART EVERY 3000 MILES. NO VEHICLE WITH ONLY 22000 MILES ON IT SHOULD BE BURNING OIL. I HAVE DISCOVERED MANY OTHER JETTAS HAVE THE SAME PROBLEM, AND THAT OWNERS ARE ROUTINELY TOLD BY VW IT IS "NORMAL" TO BURN AS MUCH AS 1 QUART PER 1000 MILES. EVEN IF THE CAR WAS "ONLY" BURNING 1 QUART EVERY 3000 MILES, I WOULD CONSIDER THIS A DEFECT, NOT "NORMAL." IT'S BURNING TWICE THAT. MY CONCERN IS THAT VW HAS MANUFACTURED AN ENGINE THAT IS INHERENTLY DEFECTIVE, AND IS TELLING CUSTOMERS THAT IT IS "NORMAL" FOR LOW-MILEAGE JETTAS TO BE BURNING OIL TO AVOID HONORING THE WARRANTY. I AM ALSO CONCERNED THAT THIS PROCESS OF BRINGING IT IN EVERY 1000 MILES IS JUST DESIGNED TO DELAY ADDRESSING THE PROBLEM UNTIL THE WARRANTY EXPIRES. I ONLY HAVE UNTIL SEPTEMBER TO RESOLVE THIS ISSUE BEFORE THE WARRANTY EXPIRES; I WANTED TO HAVE A RECORD OF THE FACT THAT THE PROBLEM DEVELOPED PRIOR TO THE END OF THE WARRANTY.

SEVERAL TIMES DURING THE COURSE OF MY OWNERSHIP OF A 2002 VOLKSWAGEN JETTAGLS SEDAN THE CHECK ENGINE LIGHT COMES AN AND I TAKE IT TO THE DEALERSHIP AND THEY TELL ME IT IS A SENSOR, AND FIX THE PROBLEM AND THE LIGHT GOES OFF. LATE MAY 2005 THIS OCCURED AGAIN. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD IT WAS FIXED. I PICKED IT UP ON 5/14/05. TWO DAYS LATER THE LIGHT CAME ON AGAIN. I WAS TOLD THE EARLIEST APPOINTMENT WAS JUNE 13, 2005. SO I WAITED. APPROXIMATELY 1 WEEK AFTER 5/14/05 A VERY STRANGE NOISE CAME FROM BENEATH THE CAR, THEN REVERSE JERKED, JUMPED AND SPUTTERED. IN DECELLERATION THE CAR MADE A "JET-ENGINE" NOISE. I STOPPED DRIVING IT AND WAITED TO TAKE IT TO THE DEALERSHIP. AFTER HAVING MY CAR FOR LESS THAN A DAY THE SERVICE MANAGER CALLED ME TO SAY THAT MY TRANSMISSION WAS "FALLING APART" FROM THE INSIDE AND IT WOULD COST ME $3,500 TO FIX. NOW THE JETTA HAS 73,000 ILES AND HAS BEEN DRIVEN ONLY LEISURELY FOR WORK COMMUTING PURPOSES. WE TOOK IT ON ONE FAMILY TRIP FROM NJ RO MASS. I BELEIVE THERE IS A DEFECT IN THE TRANSMISSION. I DO NOT BELEIVE THAT A 3 YEAR OLD TRANSMISSION WITH 73000 MILES SHOULD JUST "FALL-APART FROM THE INSIDE". I CALLED AND 800 VW CUSTOMER LINE ADN 48 HOURS LATER WAS TOLD PRETTY MUCH TOO BAD SORRY ABOUT THAT THE 60,000 MILE WARRANTY IS UP. THERE IS A BIGGER ISSUE HERE. THERE MUST BE A DEFECT IN THE TRANSMISSION.

DT: DRIVER'S SIDE SEAT WARMER BURNED THROUGH LEATHER AND TO CONSUMER'S JEANS. AND FELT A BURN MARK WHICH WAS ABOUT A QUARTER OF AN INCH WIDE IN A CIRCLE SHAPE. *AK

DT: CONSUMER STATES THAT VEHICLE IS HAVING EXCESSIVE VIBRATION WHILE BRAKING AT MEDIUM SPEEDS. OWNER DID TAKE THE VEHICLE IN TO BE SERVICED, AND HAD THE REAR BRAKE DISCS REPLACED. IT HAS CAUSED THE FRONT END TO VIBRATE WORSE.*AK

2002 VOLKSWAGEN JETTA LEAKS DURING THE RAIN, CONSOLE VENT BROKE, CENTER AC VENT BROKEN, SUNROOF COVER JAMMED, AND THE WINDSHIELD WIPERS ARE OUT OF ALIGNMENT.*MR THE LEAK HAS CAUSED THE CARPERT TO BECOME MOLDED. THE DEALER REFUSE TO PROVIDE ANY FURTHER ASSISTANCE BECAUSE THEY WERE UNABLE TO LOCATE TOE ORIGIN OF THE LEAK. THE CONSUMER CONTACTED THE MANUFACTURER ABOUT REPLACING THE VEHICE BUT THE REFUSED.

CONSUMER REQUEST FOR REIMBURSMENT REGARDING REPAIRS FOR THE AIR BAG EQUIPMENT WHICH INADVERTENTLY DEPLOYED WHEN THE VEHICLE RAN OVER A CURB.***NO ANSWER REQUIRED***. *MR *BF *NM

SEPTEMBER 2002 - LEASED 2002 VW JETTA 1.8T. JULY 2003 - CHECK ENGINE LIGHT CAME ON, IGNITION COILS HAD TO BE REPLACED PER RECALL. NOVEMBER 2003 - PLUMES OF BLACK SMOKE CAME OUT OF TAILPIPE - THEY DETERMINED THE OXYGEN SENSOR NEEDED REPLACING. NOVEMBER 2003 - (A DAY LATER) SMOKE STILL COMING OUT OF TAILPIPE, THEY DETERMINED THERE WAS OIL IN THE TURBO, THEY HAD TO REMOVE AND INSTALL NEW TURBO CHARGER AND THERE WAS AN OIL LEAK, THEY HAD TO REMOVE AND INSTALL OIL LINE. NOVEMBER 2003- CAR MAKING WHOOSING NOISE, HAD TO RESCURE LOOSE INTAKE HOSE. MAY 2004 - REPLACE BREAKLIGHT SWITCH PER RECALL. JULY 2004 - DRIVERS SIDE WINDOW FELL - HAD TO HAVE BOTH WINDOWS AND CLAMPS REPLACED PER RECALL. (IF THIS HAD HAPPENED AFTER HOURS, MY CAR COULD HAVE EASILY BEEN VANDILIZED, FORTUNATELY IT WAS DURING THE DAY AND I WAS NEAR THE DEALER SO THEY WERE ABLE TO GET THEM WEDGED SHUT BEFORE THEY COULD GET THE CAR IN TO BE FIXED.) JULY 2004 (A DAY LATER) - BATTERY DIED, GOT JUMPED AND WAS TOWED TO SHOP, IT WAS DETERMINED I NEEDED A NEW BATTERY. NO PROBLEMS FOR ALMOST A YEAR, THOUGHT I WAS HOMEFREE... MAY 2005 - CLACKING NOISE IN ENGINE, SLUDGE ON DIPSTICK AND IN OIL FILL CAP. NO OIL LIGHT OR CHECK ENGINE LIGHT EVER CAME ON. HAD TO ALSO HAVE HAZARD SWITCH REPLACED PER RECALL. I AM CURRENTLY WAITING TO SEE IF THEY WILL COVER THE REPAIRS UNDER MY WARRANTY. MY CAR NEEDS TO HAVE THE OIL PAN REMOVED TO SEE IF THERE IS ANY FURTHER DAMAGE. I WAS NEVER TOLD TO YOU USE SYNETHIC OIL IN MY CAR AND THAT APPARENTLY IS THE CAUSE OF THE SLUDGE PROBLEM. FROM LOOKING ONLINE, IT SEEMS MANY MORE PEOPLE THAN JUST MYSELF HAVE HAD THIS PROBLEM. VW NEEDS TO RECALL THIS.

REPORTED VEHICLE JUMPS WHEN ACELERATING OR CHANGING GEARS.MANUAL TRANSMISSION.TOOK ON SEVERAL OCCASIONS FOUND NOTHING WRONG.NOW MY CRUISE CONTROL WILL NOT STAY AT A STEEDY SPEED WHEN TURNED ON.NOTICED ON 95 WHEN DRIVING 70-75MPH.VEHICAL ACCELERATES BY ITSELF WHEN USING CRUISE CONTROL AND THEN SLOWS DOWN.DEALERSHIP SAYS THEY CAN'T DRIVE THE VEHICAL THAT FAST.THERE'S NOTHING THEY CAN DO.