2002 VOLKSWAGEN JETTA Complaints

ON 3 SEPARATE OCCASIONS WHEN THE POWER WINDOW BUTTON WAS DEPRESSED AND GLASS DROPPED DOWN INTO THE DOOR . THIS OCCURRED BECAUSE THE PLASTIC CLIPS THAT HOLD THE GLASS EASILY BREAK . DEALERSHIP HAS TO TAKE THE DOOR APART TO SERVICE THE GLASS. *AK

I OWN A 2002 VW JETTA TDI (DIESEL). AT 49,500 MILES, THE ENGINE STOPPED RUNNING. THE PROBLEM WAS A CLOGGED FUEL INTAKE SYSTEM. THE CAR IS STILL UNDER WARRANTY. I WAS TOLD THAT THE WARRANTY DOES NOT COVER THIS PROBLEM, AS IT IS A MAINTENANCE ISSUE. I CALLED THE VW HEADQUARTERS, AND THEY EXPLAINED THAT THIS PROBLEM SHOULD NOT OCCUR IF SCHEDULED MAINTENANCE WAS PERFORMED. I HAVE DONE ALL OF THE SCHEDULED MAINTENANCE, AT A GREAT EXPENSE. FINALLY, VW HAS AGREED TO PAY HALF OF THE $520.00 BILL TO CLEAN THE FUEL INTAKE. AFTER DOING WEB RESEARCH, THIS SEEMS TO BE A PROBLEM FACING MANY VW TDI OWNERS. BECAUSE VW TOLD ME THIS PROBLEM SHOULD NOT OCCUR WITH ROUTINE MAINTENANCE, I BELIEVE THAT VW IS NOT HONORING THE WARRANTY BY PAYING THE ENTIRE EXPENSE.*AK

MY WIFE WAS DRIVING IN THE MIDDLE LANE OF THE FREEWAY IN OUR 2002 JETTA WAGON. SHE SUDDENLY FELT HER LEFT LEG BECOMING HOT AND THOUGHT THERE WAS SOMETHING HOT IN HER POCKET. SHE REACHED DOWN TO FIND THAT THE SEAT WAS ON FIRE. DUE TO THE SHOCK OF HER HAND AND LEG BEING BURNED SHE SWERVED ACROSS TWO LANES OF TRAFFIC TO THE SHOULDER. SHE JUMPED OUT OF THE CAR AND SAW FLAMES COMING OUT OF THE SEAT BOTTOM. THERE WAS A WATER BOTTLE NEARBY IN THE CAR WHICH SHE THREW ON THE SEAT AND DOUSED THE FLAMES. AT THIS POINT SHE CALLED ME FRANTIC OVER THE SITUATION BECAUSE THE SEAT WAS STILL SMOKING. I TOLD HER TO TURN THE SEAT HEATER OFF WHICH STOPPED THE SMOKE. THE ONLY REASON I KNEW ABOUT THE SEAT FIRE PROBLEM WAS BECAUSE OF WEBSITES LIKE "WWW.VWVORTEX.COM" AND "WWW.PASSATWORLD.COM/FORUMS". ON THOSE TWO WEBSITES YOU CAN FIND NUMEROUS ACCOUNTS OF VW SEAT FIRES DUE TO HEATED SEATS. I HAVE NEVER RECEIVED ANYTHING FROM THE NHTSA OR VOLKSWAGEN OF AMERICA REGARDING THIS PROBLEM. MY WIFE NOW HAS A BURN ON HER HAND AND LEG DUE TO THIS ISSUE, NOT TO MENTION THE FACT THAT THIS SEAT FIRE COULD HAVE CAUSED A SEVERE CAR ACCIDENT DUE TO DISTRACTION. *AK

I HAVE 2002 JETTA WHILE DRIVING DOWN INTERSTATE HIT SMALL OBJECT IN ROAD WITH PASSENGER FRONT TIRE THIS CAUSED BOTH SIDE CURTAIN AND SEAT AIRBAG TO DEPLOY. IMPACT WAS NOT ENOUGH TO BLOW FRONT TIRE OR CAUSE ME TO LOOSE CONTROL OF VECHILE. WAS TOLD BY INSURANCE COMPANY THEY HAVE SEEN THIS BEFORE HAVE CONTACTED VOLKSWAGEN AND HAVE APPOINTMENT TO GET ESTIMATE ON REPAIR COST AND IF THEY WILL COVER OR INSURANCE WILL HAVE TO COVER.*AK

THE TIRES ARE BEING CUT FROM THE INSIDE WHILE DRIVING. THEY ARE CUT IN A SIMILAR FASHION. THE CONSUMER HAS GONE THROUGH SIX SETS OF TIRES. IT IS ALWAYS THE TWO FRONT TIRES. TIRE BRAND: GOOD YEAR EAGLE RSA P225 45 R 17, M67REN OR 3103. PLEASE PROVIDE ANY FURTHER INFORMATION. *NM

WHILE DRIVING 40 MPH, THE FRONT/REAR SIDE AIR BAGS INADVERTENTLY DEPLOYED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. *NM

WHILE DRIVING 60 MPH FRONT AIR BAGS DEPLOYED WITHOUT WARNING. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

VEHICLE WAS ON THE ROAD AT 5 MPH WHEN ALL OF A SUDDEN THE PASSENGER SIDE AIR BAG DEPLOYED ON ITS OWN. MANUFACTURER WAS CONTACTED BY THE CONSUMER.*AK

I HAVE HEATED SEATS IN MY 2002 JETTA. MY WIFE WAS DRIVING LAST WEEK AND NOTICED A PAIN IN HER LEFT LEG. SHE REALIZED THAT IT WAS A BURNING SENSATION. SHE QUICKLY TURNED OFF THE SEAT HEATER AND PULLED OVER AND GOT OUT OF THE CAR. THE SEAT HAD MELTED AND THE COVER WAS MELTING AND BEGINNING TO BURN. FORTUNATELY SHE TURNED OFF THE HEATER RIGHT AWAY AND GOT OFF THE SEAT. I READ OTHER COMPLAINTS OF FIRE AND BURN INJURIES. NOW I HAVE A DEFORMED SEAT CUSHION (DUE TO MELTING) AND A HOLE IN THE COVER. I AM IN THE PROCESS OF CONTACTING VW TO SEE IF THEY WILL REPLACE THIS SEAT AND HEATER. I JUST EXCEEDED THE MILEAGE ON MY WARRANTY.*AK

MY AIRBAG WARNING LIGHT WENT ON JUST PRIOR TO MY 80000 MILE SERVICE. I INFORMED MY VW SERVICE DEPT OF THIS. WHEN I PICKED UP MY CAR I WAS INFORMED THAT TO REPAIR THE PROBLEM WOULD COST $800-$900. THIS IS EQUIPMENT THAT HAS NO MOVING IS FACTORY INSTALLED. THIS IS OBVIOUSLY A MANUFACTURING DEFECT. IS THIS COMMON? WHAT ARE MY OPTIONS? DO I HAVE ANY RECOURSE?*JB