2002 VOLKSWAGEN JETTA Complaints

I AM VERY CONCERNED ABOUT THE REPORTS I HAVE READ ABOUT SUDDEN AIRBAG DEPLOYMENTS FOR NO REASON ON VOLKSWAGEN MODELS JETTA, GTI AND GOLF, YEAR 2001-2003. AS A 2002 JETTA OWNER, I DO NOT WISH TO SUFFER FROM AIRBAG INJURY FROM INAPPROPRIATE AIRBAG DEPLOYMENT. PLEASE INVESTIGATE THIS MATTER FOR THE CONSUMERS BEHALF AND RECALL IF NECESSARY. THANK YOU.*AK

I WAS DRIVING HOME IN MY 2002 VOLKSWAGEN JETTA AND I SMELLED SOMETHING BURNING. THEN I FELT A BURNING SENSATION ON MY THIGH. I STOPPED THE CAR AND LOOKED AT MY SEAT TO FIND OUT THAT MY HEATED SEATS HAD CAUGHT ON FIRE FROM THE INSIDE OUT. I POURED WATER IN THE BURNING HOLE AND IT SIZZLED OUT. IT BURNT A HOLE IN MY SEAT, MY SKIRT AND LEFT A RED MARK IN MY LEG. FORTUNATELY, I PULLED OVER AND PUT THE FIRE OUT BEFORE ANY SERIOUS DAMAGES WERE INCURRED. I CALLED THE VOLKSWAGEN DEALERSHIP AND TOLD HIM ABOUT THE INCIDENT. THE PERSON I SPOKE TO ACTED AS IF IT WAS NO BIG DEAL. HE TOLD ME TO BRING MY CAR IN AND IF IT WAS UNDER WARRANTY, THE WARMER AND SEATS WOULD BE REPLACED AT MY 2 DAY INCONVENIENCE. TO DATE, I HAVEN'T TAKEN IT IN BECAUSE I AM DETERMINING WHAT/IF ANY LEGAL ACTION, I SHOULD TAKE. *JB

MY DAUGHTER WAS EXITING I-4 ONTO I-95 IN DAYTONA BEACH, FL. SHE WAS TRAVELING ABOUT 45 MPH, WHEN THE MICHILEN TIRE ON THE RIGHT FRONT WHEEL CAME OFF. THIS CAUSED HER TO LOSE CONTROL OF THE 2002 VW JETTA (30,000 MILES) AND ROLL THE VEHICLE. SHE WAS INJURED AND THE ONLY CAR INVOLVED IN THE ACCIDENT. NONE OF THE AIRBAGS DEPLOYED. I AM CONCERNED THAT THE SIDE AIRBAG SHOULD HAVE DEPLOYED LESSENING HER INJURIES, AS HER HEAD HIT THE SIDE OF THE CAR AND HAS CAUSED GREAT PROBLEMS. *JB

WHILE DRIVING IN INCLEMENT WEATHER, THE CONSUMER APPLIED THE BRAKE, BUT THEY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INSPECTED THE VEHICLE AND DETERMINED THAT THE BRAKES WERE FROZEN AND THAT THE ROTORS WERE BENT. THE POWER BOOSTER AND ROTORS NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *JB

SEAT WARMER BURNED A HOLE IN THE SEAT AND MY PANTS. THE HOLE WAS SMOKING AND I HAD TO POUR POP IN THE HOLE TO PUT IT OUT. *JB

THE DRIVERS SIDE HEATED SEAT ON MY 2002 JETTA 1.8T STARTED SMOLDERING AND BURNT A HOLE THROUGH THE FARBIC AND BURNED MY LEG. *AK

WHILE DRIVING, NOTICED THE SEAT HEATER WAS UNUSUALLY HOT AND FELT BURNING ON MY LEG. I TURNED THE SEAT HEATER OFF, AND WHEN I EXITED THE VEHICLE, NOTICED TWO QUARTER-SIZED BURN HOLES IN THE SEAT AND A BURN HOLE IN MY WOOL COAT. VW DEALER WILL BE REPLACING THE SEAT, AND I HAVE BEEN TOLD THAT THEY WILL COMPENSATE ME FOR MY COAT. *AK

THE HEATED SEAT ON THE DRIVERS SIDE OF MY 2002 VW JETTA BEGAN TO SMOLDER AT THE "3" SETTING WHILE I WAS WARMING THE CAR UP. IT EVENTUALLY BURNT A HOLE IN THE LEFT SEAT BOLSTER APPROXIMATELY" BY " IN SIZE. USUALLY I TURN THE SEAT HEATER ON WHILE I AM DEFROSTING THE WINDSHIELD IN THE DRIVEWAY. WITHOUT SOMEONE IN THE CAR IT COULD HAVE CAUGHT ON FIRE AND EITHER DESTROYED THE CAR OR CAUSED MAJOR DAMAGE TO THE INTERIOR.*AK

I TOOK MY 2002 JETTA WAGON 1.8T AUTO/TIPTRONIC (45,000 MI) TO AN INDEPENDENT VW SERVICE SHOP FOR AN OIL CHANGE AND TO CHECK A "CHECK ENGINE" LIGHT. THE MECHANIC TOLD ME HE HAS SEEN A PROBLEM BEFORE INVOLVING PAINT CONTAMINATION IN THE TRANSMISSION FLUID. BASICALLY, THE INSIDE OF THE TRANSMISSION OIL PAN WHERE THE FLUID SITS IS PAINTED, AND THE HEAT OF THE FLUID CAUSES THE PAINT TO FLAKE OFF AND CONTAMINATE THE FLUID. THIS MECHANIC RECOMMENDED TO HAVE THE TRANNY REPLACED AT A VW DEALER. SO, I TOOK THE CAR TO AN AUTHORIZED VW DEALER AND THEY ALSO CONFIRMED THE PAINT CONTAMINATION PROBLEM. HOWEVER, THEY REPLACED THE TRANNY OIL PAN, A SELONIOD VALVE (N281) AND FLUSHED THE TRANNY FLUID AS RECOMMENDED BY VW OF AMERICA. I WAS ABLE TO CONFIRM WITH THE SERVICE MANAGER THAT THE NEW PAN WAS ALSO PAINTED AND HE COULD NOT ANSWER IF THE PAINT SPEC HAD CHANGED TO REMEDY THE PROBLEM. I CALLED VW OF AMERICA TO STATE MY CONCERN AND TO REQUEST A NEW TRANSMISSION. THEY TOLD ME THEY COULD NOT REPLACE THE TRANSMISSION. 9 MONTHS LATER (64,000 MI) MY CAR DOWN SHIFTS TO 4 GEAR WHILE DRIVING DOWN THE FREEWAY AT 65MI/HR. THE GEAR IS STUCK IN 4TH GEAR EVEN WHEN I COME TO A STOP. I MANAGED TO DRIVE IT TO THE DEALER WHO HAVE DIAGNOSED THE PROBLEM AS A FAULTY VALVE BODY CIRCUIT (N92 VALVE BODY COVER). THE DEALER NOW RECOMMENDS TO HAVE THE TRANSMISSION REPLACED AND SINCE I'M 4,000 MILES BEYOND MY WARRANTY I WILL HAVE THE COVER THE COST. THE DEALER SUGGESTS THAT I SHOULD CALL VW OF AMERICA AND REFERENCE THE CASE FROM THE LAST TIME I CALLED IN APRIL. VWA STATED THEY NEEDED TO RESEARCH THE ISSUE AND THEY WOULD CALL BACK. AFTER HEARING NOTHING FOR TWO DAYS, I CALLED VWA BACK AND THEY FOUND OUT THAT THE PROBLEM WAS EXACTLY THE SAME PROBLEM I HAD BACK IN APRIL AND THE BEST THEY COULD DO WAS OFFER HALF THE COST OF THE REPAIR. I DON'T UNDERSTAND WHY I SHOULD PAY HALF THE COST WHEN THE PROBLEM WAS NEVER REMEDIED CORRECTLY THE FIRST TIME WHEN THE CAR WAS UNDER WARRANTY.*AK

(VR6) MY CAR IS A COMMUTER CAR, AND AS I APPROACHED 60000 MILES THE HOSE#1J0121086 THAT PROVIDES WATER TO THE WATER SYSTEM BLEW. MY VEHICLE SHUT DOWN ON THE FREEWAY, AND HAD TO BE TOWED. IT WAS TAKEN TO THE NEAREST MECHANIC TO BE REPAIRED. THE HOSE THAT WAS NEEDED WAS NOT AVAILABLE THROUGH VW IN US OR CANADA. I ORDERED THE HOSE FROM GERMANY, AND HAD THE COILS (WHICH WERE DEFECTIVE) REPAIRED BY A VW DEALER IMMEDIATELY AFTER THIS HAPPENED. ONE WEEK LATER OF DRIVING OFF THE LOT THE HOSE BLEW AGAIN. THE SECOND TIME THE HOSE BLEW I WAS ON THE FREEWAY AND MY CAR WOULD NOT START AT ALL. I AM PAYING FOR A CAR THAT I HAVE ONLY USED TWO WEEKS IN THE PAST 2-1/2 MONTHS. VW CLAIMS THIS IS NOT THEIR PROBLEM AND THAT THERE IS NO DEFECT TO THE ORIGINAL HOSE THAT HAD BEEN INSTALLED. HELP!! THIS LAST TIME MY CAR BROKE DOWN I WAS TOLD BY VW TO TOW TO THE NEAREST VW DEALER TO DIAGNOSE. BEING THE NEAREST WAS NOT THE DEALER I ALWAYS SERVICED MY CAR THEY CLAIM THAT THE CAR HAS TO BE TOWED TO THE SAME SERVICE CENTER FOR THE HISTORY TO BE APPLIED AND CONSIDERED FOR MY ISSUES. *AK