2011 VOLKSWAGEN JETTA Complaints

WAS DRIVING IN PARKING LOT WHEN VEHICLE SUDDENLY DIED WHILE UNDERWAY AND CHECK ENGINE LIGHT CAME ON. THANKFULLY IT HAPPENED AT A RELATIVELY LOW SPEED AND WHILE NOT IN TRAFFIC AS THERE WAS LITTLE TO NO WARNING BEFORE THE ENGINE DIED COMPLETELY CAUSING LOSS OF POWER, STEERING, BRAKING ETC. AFTER TOWING VEHICLE TO VOLKSWAGEN OF SOUTH CHARLOTTE, THEY INDICATED THE HIGH PRESSURE FUEL PUMP HAD FAILED RESULTING IN METAL PARTICLES FROM THE PUMP BEING SENT THROUGH ENTIRE FUEL SYSTEM. DEALER INDICATED CAUSE WAS BAD FUEL, HOWEVER, I ALSO HAVE A DIESEL TRUCK THAT I FILL UP AT THE SAME STATION ALL THE TIME AND HAVE NEVER HAD ISSUE WITH IT. WHILE VEHICLE WAS REPAIRED UNDER WARRANTY BY VW, AFTER RESEARCHING THIS, IT BECAME CLEAR THAT THIS IS A PROBLEM THAT IS HAPPENING FREQUENTLY ENOUGH THAT IT IS LIKELY A DESIGN FLAW THAT SHOULD BE ADDRESSED BY THE MANUFACTURER. *TR

STANDING WATER IN THE WHEEL WELLS TRACED TO SUNROOF DRAINAGE HOSES NOT ATTACHED TO DRAINS BECAUSE THE CLIPS MEANT TO HOLD THE HOSE IN PLACE MALFUNCTIONED AND ALLOWED THE HOSE TO "BACK OUT" OF PLACE. THIS PROBLEM WAS NOT IMMEDIATELY APPARENT AS CAR IS USUALLY KEPT GARAGED. BODY SHOP, INTERNET DISCUSSIONS AND DEALERSHIP HAVE ALL REPORTED THEY BELIEVE THIS IS DUE TO A VW DESIGN FLAW. THIS IS NOT A RESULT OF CONSUMER NEGLECT, MILEAGE OR AGE OF CAR. THE CARPETING AND SOUND-DAMPENING UNDER PAD ARE TO BE REPLACED DUE TO MOLD AND MILDEW CONCERNS. TO REPAIR, THE HOSES WILL BE RECLAMPED INTO PLACE. TOTAL REPAIR COST ~$1700. VW WILL COVER PARTS CITING "PART FAILURE," BUT DECLINES TO COVER LABOR COSTS. PURCHASE OF "PLATINUM" LEVEL EXTENDED WARRANTY WITH NEW CAR WILL COVER ONLY 1/3 THE LABOR. *TR

WAS DRIVING MY CAR ON A 2 LANE ROAD WHEN IT BUCKED AS IF IT HAD A CYLINDER GO DEAD FOR JUST A SECOND. NOTE: THERE IS NO WARNING WHEN THIS IS OR DOES HAPPEN. IT JUST DOES IT.... BUT IT WAS HIT AN MISS. I LOOKED AT THE DASH PANNEL AND SEEN THE GLOW PLUG LIGHT FLASHING, CHECK ENGINE LIGHT WAS ON AND THE MESSAGE CENTER SERVICE ENGINE NOW. I WAS 40 MILES FROM THE CLOSEST VW DEALER. SO, I HEADED TO THE CLOSEST AUTO PARTS SHOP TO SEE THE CODES IT HAD PRODUCED. P1007, P0088 AND P0087 ARE THE ONES I REMEMBERED. THE CAR WAS RUNNING BUT OBVIOUSLY NOT GOOD. IT LACKED ANY POWER,COULD BARELY PULL ITSELF UP A HILL UNLESS YOU DOWN SHIFTED. IT FINALLY DIED AT A INTERSECTION AND WOULD NOT RESTART. I GOT MY TRUCK AND TRAILER AND TOWED IT TO THE DEALER WHO STATED IT HAD SUFFERED HIGH PRESSURE FUEL PUMP CATISTROPHIC FAILURE.... WHEN THEY CALLED THEY STATED IT WAS GOOD AND BAD NEWS. BAD NEWS IT WAS GOING TO BE 2-3 WEEKS IN THE SHOP. GOOD NEWS IS, THERE IS SO MUCH DAMAGE (6500.00) WORTH THAT VW IS PAYING FOR ALL THE REPAIRS PLUS I HAVE A LOANER CAR. THE WHOLE FUEL SYSTEMS HAS TO BE REPLACED. 1 IN TANK FUEL PUMP AND PRE HIGH PRESSURE FUEL PUMP AND THE PRIMARY HPFP THE ONE THAT SELF IMPLODED THE INJECTORS, AND ALL THE FUEL LINES AND FILTERS. REASON IS THE METAL PARTS THAT FLOATED THRU THE SYSTEM COULD BLOCK ANY PART OF THE FUEL SYSTEM OR BE HUNG UP AND IF SO, COULD RETURN TO THE FUEL TANK AND BE PUMPED BACK IN. WITH SUCH CLOSE TOLERANCES ANY THING COULD INTURN RE-DESTROY THE SYSTEM SO TOTAL REPLACEMENT IS REQUIRED. THIS WAS THE FIRST TIME IN 35 YEARS I WAS LEFT ON THE SIDE OF THE ROAD. THANKS VW CORPORATION FOR OWNING UP TO THIS ISSUE AND COMPLETING THE REPAIRS. *JS

TRANSMISSION KICKED INTO NEUTRAL WHILE CRUISING ON HIGHWAY. HAD TO PULL OVER AND COME TO A COMPLETE STOP AND RESTART THE CAR BEFORE IT WOULD ALLOW ME TO SHIFT BACK INTO DRIVE. THE FAULT RECURRED A FEW MILES LATER AND HAS RECURRED SEVERAL TIMES SINCE THEN. THE CAR IS NOW TOO UNSAFE TO DRIVE. *TR

THIS CAR STALLS OUT AS IT SLOWS DOWN. IT DOES NOT CHANGE TO A LOWER GEAR IN TIME WHEN DECELERATING AND STALLS OUT. IT WILL NOT STALL OUT EVERY TIME I SLOW DOWN. I NEVER KNOW WHEN IT WILL STALL. IT'S VERY RANDOM AND I HAVE STALLED OUT IN THE MIDDLE OF INTERSECTIONS AND ANY SITUATION SLOWING DOWN. I BROUGHT THIS CAR BACK TO THE DEAL TWICE AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. I PLEADED WITH THEM THAT THE CAR IS DANGEROUS BUT THEY SENT ME PACKING. I AM WRITING THIS BECAUSE I DO NOT WANT THEM TO RESELL THIS CAR TO SOMEONE, THE CAR STALLS OUT AND THEY GET INJURED. FOR FOUR YEAR, I HAVE HAD TO DRIVE THIS CAR USING EITHER THE MANUAL SHIFT, OR PUT IT INTO NEUTRAL WHEN SLOWING DOWN. I AM RETURNING THE CAR TODAY. PLEASE DON'T LET THEM RESELL THIS CAR. ALSO, SOMETIMES THE CAR WILL NOT SHIFT INTO 6TH GEAR. THE DRIVER SIDE WINDOW WILL NOT STAY UP. I WILL ROLL IT UP AND IT WILL AUTOMATICALLY ROOM DOWN LIKE SOMETHING IS OBSTRUCTING IT. *TR

2011 JETTA SPORTWAGEN TDI: STOCK ENTERTAINMENT SYSTEM (RCD 510) WENT DEAD. HEARD A LOUD POP, TOUCH SCREEN WENT BLACK, AND ALL FUNCTIONALITY WAS LOT. I CONSIDER THIS A MAJOR SAFETY ISSUE IN THAT THE ENTERTAINMENT SYSTEM ALSO INCLUDES THE HANDS FREE PHONE INTEGRATION. THIS IS A WELL KNOWN ISSUE IN THE SPORTWAGEN COMMUNITY (SEE THE FOLLOWING THREAD HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583?SNTEMLID=181117531#MSG390217) YET VOLKSWAGEN REFUSES TO STAND BY THEIR PRODUCT AND ACKNOWLEDGE A FAULTY PART. IN ESSENCE, VOLKSWAGEN IS KNOWINGLY PUTTING THEIR CUSTOMERS AT RISK BY SELLING CARS WITH A FAULTY ENTERTAINMENT SYSTEM WHICH INCLUDES THE HANDS FREE PHONE INTEGRATION. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED.THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIRING FOR THE HORN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

EXTREME CRACKING OF TIRE SIDEWALL, ADJACENT TO THE BEAD AREA OF HANKOOK OPTIMO H725A. SIZE: 205/55R16 91H. DOT 1 GRP DY H 0211 THIS TIRE WAS ORIGINAL EQUIPMENT ON A NEW 2011 VW JETTA SPORTWAGON TDI. IT HAD NEVER BEEN TAKEN OFF THE RIM AND WAS USED DURING NON-WINTER MONTHS ONLY, WITH APPROXIMATELY 35,000 MILES OF USE. THE DEFECT IS ON THE INNER SIDEWALL AND WAS DISCOVERED WHEN THE WINTER WHEELS/TIRES WERE BEING PUT ON THE CAR. IT IS FORTUNATE THAT THIS EXTREME CRACKING DID NOT CAUSE A HIGH SPEED CATASTROPHIC INCIDENT. *TR

WHILE DRIVING IN A RESIDENTIAL AREA, THE JETTA TDI ENGINE LIGHT BEGAN FLASHING AND THE ENGINE STARTED LUGGING. ACCORDING TO THE DEALER, THIS IS DUE TO A KNOWN DEFECT WITH THE INTERCOOLER HOSE THAT TRAPS CONDENSATION IN THE SYSTEM. WHEN THE CONDENSATION FREEZES, THE ENGINE IS DEPRIVED OF AIR. ACCORDING TO THE FORUM POST BELOW, THIS ISSUE IS VERY WIDESPREAD AND CAN SOMETIMES CAUSE ENGINE DAMAGE FROM HYDROLOCK. IF THE CAR IS MOVING AT HIGH SPEEDS WHEN THIS HAPPENS, IT CAN BE DANGEROUS. VW IS CHARGING CUSTOMERS WHO ARE OUT OF WARRANTY OVER $1,000 TO FIX A KNOWN DESIGN FLAW. A RECALL SHOULD BE ISSUED TO PROTECT CUSTOMERS FROM THIS PROBLEM. FORUM DESCRIBING THE WIDESPREAD NATURE OF THIS ISSUE; HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?5574701-TDI-INTERCOOLER-ISSUE-DESIGN-FLAW. *TR

THE HORN ONLY WORKS SPORADICALLY, NOT SURE WHEN IT WILL OR WILL NOT FUNCTION. *TR