2013 VOLKSWAGEN JETTA Complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. AFTER INSERTING THE KEY IN THE IGNITION SWITCH, THE KEY WAS STUCK AND FAILED TO EXIT THE SWITCH. THE VEHICLE WAS TAKEN TO BRANDON VOLKSWAGEN (9816 E ADAMO DR, TAMPA, FL 33619) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

KEY CAN'T TURN IGNITION ON AND KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE

MECHATONICS UNIT KEEPS FAILING. CAR EITHER LOSES DRIVE COMPLETELY OR SHIFTING BECOMES VERY ROUGH WHICH CREATES A HUGE SAFETY ISSUE ESPECIALLY WHEN ENTERING TRAFFIC. THE MECHATRONICS UNIT FAILED ON THIS CAR IN FEBRUARY OF 2016, WITHOUT ABOUT 80,000 MILES ON THE VEHICLE. THE UNIT WAS REPLACED, BUT THE REPLACEMENT UNIT FAILED IN OCTOBER OF 2017 WITH ABOUT 120,000 MILES. THERE WAS A SAFETY RECALL OF 2013 JETTA HYBRIDS, BUT THIS PARTICULAR VIN DOESN'T SEEM TO BE COVERED BY THAT RECALL, AND YET IT HAS THE EXACT SAME SYMPTOMS AS THE RECALLED UNITS.

THE IGNITION WILL NOT SHUT OFF. THE KEY WILL NOT RELEASE TO THE OFF POSITION. THE KEY HAS TO BE WIGGLE, PULLED, OR WHATEVER NECESSARY TO TURN OFF. AFTER OR UP UP TO 3 HOURS THE CAR FINALLY RELEASES THE KEY TO THE OFF POSITION. THIS HAPPENS ONLY WHEN WE HAVE TO REMOVE THE KEY TO SHUT OFF THE CAR. THIS HAPPENS EVERY TIME WE NEED TO SHUT OFF THE CAR.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. UPON STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN WAS INOPERABLE. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) IN 2015. THE VEHICLE WAS TAKEN TO GARNET VOLKSWAGEN (1620 WILMINGTON PIKE, WEST CHESTER, PA 19382 (610) 361-8500) WHERE IT WAS DIAGNOSED WITH A CLOCKSPRING FAILURE THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED DUE TO PART UNAVAILABILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS ALREADY SERVICED PER AN UNKNOWN CLOCKSPRING RECALL. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.

WE PURCHASED OUR 2013 JETTA IN NOVEMBER 2016 FROM CASEY CHEVROLET, A "CERTIFIED USED VEHICLE" DEALERSHIP IN OUR AREA. A COUPLE MONTHS AFTER THE PURCHASE, WE WERE HAVING TROUBLE WITH THE CAR STALLING AS WELL AS TRANSMISSION TROUBLES. THE VEHICLE HAS STALLED ON MY PREGNANT WIFE AND 2 YEAR OLD AT LEAST FOUR TIMES. ONCE SHE WAS AT A STOP LIGHT AND IT COMPLETELY SHUT DOWN, THE NEXT SHE WAS IN A FAST FOOD DRIVE-THROUGH LINE, THE THIRD TIME SHE WAS TRYING TO MANEUVER A TURN, AND THE FINAL TIME SHE WAS BACKING OUT OF THE BABYSITTERS DRIVE WAY. WITH RESPECT TO THE TRANSMISSION, THERE HAVE BEEN MANY INSTANCES WHERE EITHER SHE OR I WOULD BE ATTEMPTING TO MERGE OR JUST NEED TO PICK UP SPEED AND IN BETWEEN SHIFTS THE CAR WOULD HESITATE AND THEN SHIFT VERY AGGRESSIVELY. WE HAVE CONTACTED THE DEALERSHIP MULTIPLE TIMES AND EACH TIME WE TAKE IT IN THEY CAN'T FIND A PROBLEM SO THEY GIVE US THE CAR BACK. ON THE OTHER HAND, THEY HAVE "SOLVED" THE TRANSMISSION PROBLEM TWICE ONLY FOR IT TO REAPPEAR AT A LATER TIME. THEY HAVE REFUSED TO REPLACE THE VEHICLE OR REFUND US THE PURCHASE PRICE. WE HAVE ALSO CONTACTED VOLKSWAGEN WHO LIKEWISE REFUSES TO REFUND OR REPLACE THEIR PRODUCT. RIGHT NOW THE CAR IS PARKED IN OUR DRIVEWAY BECAUSE WE DO NOT FEEL IT IS SAFE TO DRIVE. MY WIFE IS NOW DRIVING MY TRUCK AND I AM IN MY OLDER CAR FROM COLLEGE. ALL THE WHILE, PAYMENTS STILL HAVE TO BE MADE WHICH IS VERY FRUSTRATING. I FEEL THAT TWO COMPANIES I THOUGHT WERE TRUSTWORTHY HAVE TAKEN ADVANTAGE OF MY FAMILY AND I.

KEY GETS STUCK IN IGNITION AND WON'T TURN OFF. VW DEALERSHIP IS AWARE OF ISSUE SAY OO BY IT IS A COMMON PROBLEM. IGNITION CYLENDER WAS REPLACED ONCE ALREADY AT 32,000 MILES. NOW THE SAME ISSUE IS BACK AT 70,000 MILES ON THE REPLACEMENT PART.

KEY GETS STUCK IN POSITION WHEN TURNING OFF THE ENGINE. CAN'T TURN OFF VEHICLE OR REMOVE THE KEY

FUEL SYSTEM FAILED CAUSING METAL SHAVINGS TO GO THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM HAD TO BE REPLACED.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, THE IGNITION KEY BECAME STUCK IN THE IGNITION. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE TURNED OFF AND WAS STUCK IN THE RUN POSITION ON MORE THAN ONE OCCASION. THE VEHICLE WAS TAKEN TO SOUTHPORT VOLKSWAGEN OF BATON ROUGE LOUISIANA (LOCATED AT 13940 AIRLINE HIGHWAY, 70817) TO BE DIAGNOSED. IN THE PAST, THE CONTACT WAS INSTRUCTED BY THE DEALER TO SNAP THE KEY BACK AND FORTH IN ORDER TO TURN OFF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 34,000.