2012 VOLKSWAGEN JETTA Complaints

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, AN UNUSUAL NOISE AND VIBRATION EMITTED OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER THE ACCELERATOR PEDAL WAS ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THERE WAS A RECALL RELATED TO THE FAILURE UNDER THE NHTSA CAMPAIGN ID NUMBER 11V490000 (FUEL SYSTEM, DIESEL) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.

ENGINE LIGHT AND ECM (ENGINE CONTROL MALFUNCTION) LIGHT BOTH COME ON. HAVE TAKEN THIS NEW CAR IN 6 TIMES IN 2 YEARS, AND THE LIGHTS ARE ON, YET AGAIN. AFTER VW REPLACED SENSORS (FOUR TIMES), AND WIRING (MODULE), AND HARNESS....ALL UNDER WARRANTY, THIS IS STILL A PROBLEM. AND I DO NOT KNOW IF IT IS A SAFETY DEFECT OR NOT. I WANT TO KNOW THAT BEFORE A CRASH, FIRE, OR FATALITY HAPPENS. PLEASE....IF THIS IS HAPPENING TO YOUR VEHICLE, MAKE IT KNOWN TO THIS SITE. THANKS. *TR

ACCELERATING UP FROM A STOP SIGN VEHICLE WOULD NOT SHIFT. PUSHED ON ACCELERATOR AND VEHICLE LOST ALL POWER AND WENT INTO LIMP MODE. COULD HAVE RESULTED IN ACCIDENT IF I HAD BEEN MERGING ON A VERY BUSY HIGHWAY. HAD VEHICLE TOWED TO DEALERSHIP AND THEY FOUND A ENGINE CODE BUT ARE UNABLE TO DUPLICATE AND WANT TO RETURN VEHICLE BACK TO ME WITHOUT RESOLVING DEFECT. *TR

MIDNIGHT, DRIVING BACK FROM A FRIENDS HOUSE. MY 16 MONTH OLD (OR RATHER NEW) JETTA SE 2012, SHAKES UP WHEN I TURN ON IGNITION. I GIVE IT 2-3 SECONDS TO CALM DOWN. IT DOESN'T. INSTEAD, THE EPC LIGHT GOES ON. THEN THE CHECK ENGINE LIGHT. HMM... WEIRD. THOSE WEREN'T ON LIKE 2 HOURS BACK, OR EVER INFACT. BEING THE SMART TECHIE THAT I AM, I TRY THE HIGHLY TECHNICAL SOLUTION TO ANY PROBLEM THAT I DON'T QUITE UNDERSTAND - I TRY TO TURN IT OFF AND ON AGAIN. THE SAME GOD AWFUL SHAKING AND STUTTERING. BUT NO EPC LIGHT. I THINK TO MYSELF, MAYBE THIS IS JUST A TRANSIENT THING. TRY TO PULL OUT OF THE PARKING SPACE, AND THERE IT IS ... THE [XXX] EPC AND CHECK ENGINE LIGHT. BUT MY HOME'S ONLY A MILE AWAY, MAYBE THINGS GET BETTER ON THE WAY THERE. YOU KNOW, ITS A NEW CAR (BOUGHT 16 MONTHS BACK, BRAND NEW, AND HAS ~7600 MILES ON IT). BUT NO, AS I TRY TO "DRIVE" THE PIECE OF [XXX], IT STARTS SHAKING MORE VIOLENTLY WHEN I GET TO 25 MILES AND HOUR. SO, I PULL OVER, AND A QUICK GOOGLE SEARCH TELLS ME TO STAY BELOW 20 MPH AND GET IT TO A DEALER ASAP. SO I GET THE CAR TOWED, AND THE NEXT DAY THE DEALER TELLS ME ITS A FAULTY IGNITION COIL THAT HAS BEEN REPLACED AND TESTED AND THINGS SHOULD JUST WORK. BUT I'M SCARED TO GET IN THAT CAR AGAIN. WHAT IF THIS WOULD'VE HAPPENED FARTHER AWAY FROM MY HOUSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

APPROACHED A RED LIGHT - WAS 2ND CAR FROM LIGHT. JUST AS I STOPPED THE LIGHT CHANGED TO GREEN AND WHEN I STEPPED ON THE GAS TO GO THE CAR CUT OFF. THIS HAPPENED AGAIN ABOUT 5 DAYS LATER AND THEN TODAY I WAS GOING SLOWLY THROUGH A SHOPPING COMPLEX PARKING LOT AND THE ENGINE CUT OFF AGAIN. I HAD MY CAR IN FOR AN OIL CHANGE A FEW DAYS AFTER THE 2ND INCIDENT AND HAD THEM CHECK IT OUT BUT WAS TOLD EVERYTHING WAS OK. I WAS TOLD ABOUT 8 OR 9 MOS AGO THERE WAS A RECALL ON THE ECM AND THE DEALER CHECKED IT OUT AND ASSURED ME ALL WAS OK JUST LIKE THEY ASSURED ME THERE WAS NOTHING WRONG WHEN THEY CHECKED IT OUT AFTER THE CALL STALLED OUT ON ME. *JS

THE CAR HAD BEEN DRIVEN ALL DAY WITH NO PROBLEMS. WE PARKED FOR ALMOST TWO HOURS AND WHEN STARTING THE ENGINE, IT SOUNDED LOUD, LIKE A TYPICAL DIESEL (OURS HAD ALWAYS BEEN VERY QUIET). DROVE OUT OF THE PARKING LOT AND MERGED ONTO THE FREEWAY. THE YELLOW GLOW PLUG LIGHT STARTED TO FLASH (ENGINE CONTROL MALFUNCTION) AND THE CAR ENGINE DIED. WE HAD TO PERFORM AN EMERGENCY MANEUVER TO PULL OVER TO THE RIGHT HAND LANE AND WERE ABLE TO COAST INTO A PARKING LOT. THE CAR WAS TOWED TO A VW DEALER. WE ARE ON VACATION AND 1,500 MILES FROM HOME. THE DEALER HAS INFORMED ME THAT THEY WILL NEED TO REPLACE THE ENTIRE FUEL PUMP AND FUEL LINE SYSTEM DUE TO FUEL CONTAMINATION(?). WE HAVE ALWAYS BEEN EXTREMELY CONSCIENTIOUS AND HAVE ONLY PURCHASED MAJOR NAME BRAND DIESEL. THE SERVICE MANAGER INFORMED ME THAT THIS HAS HAPPENED 4 TIMES IN THE LAST TWO YEARS. WE ARE ON VACATION AND 1,500 MILES FROM HOME, THE REPAIRS WILL TAKE A WEEK. *TR

ON THE AFTERNOON OF APRIL 30TH, 2014 WHILE THE VEHICLE WAS IDEAL AT A STOP LIGHT THE VEHICLES POWER STEERING AND A/C GAVE OUT. AFTER INSPECTING THE ENGINE, IT WAS DETERMINED THE BELT TENSONER BROKE DUE TO A FAULTY BOLT THAT SHOULD'VE SECURED THIS PART. THIS INCIDENT HAPPEN 6 DAYS AFTER TAKING IT TO A LOCAL AUTHORIZED VOLKSWAGEN SERVICE DEALERSHIP . AS A CONSUMER AND DRIVER I FEEL A FORMAL SAFETY INVESTIGATION MUST TAKE PLACE BECAUSE A PART SUCH AS THIS SNAPPING OFF ENDANGERS MY LIFE AND THE LIFE OF THE GENERAL PUBLIC. THIS SHOULD BECOME A MAJOR CONCERN BECAUSE VOLKSWAGEN NEGLIGENCE TO DETAIL PUTS ALL DRIVERS AT RISK OF MAJOR INJURY AND OR DEATH. *TR

AFTER A NEW ISSUE HAPPENED AGAIN IN THE SAME GENERAL AREA OF THE ISSUE WITH MY CAR THAT HAD BEEN HAPPENING PRETTY MUCH SINCE PURCHASING THE CAR. THE NOISE THAT HAS BEEN OCCURRING NOW AT THIS POINT, IS STILL THE SAME RUMBLING, THROBBING NOISE (SIMILAR TO A BEARING GOING OUT OR BAD), BUT NOW IS CAUSING MORE AND MORE ISSUES SUCH AS THE RATTLING NOISES COMING FROM THE ENGINE THROUGH THE A/C EXHAUST, WHICH HAPPENS HEAR AND THERE SOMETHING I TELL THE DEALERSHIP, BUT YET THEY TELL ME THAT CAN'T DO ANYTHING EVEN I SHOWED THEM THE VIDEO. WELL NOW I BRING IN MY CAR TO THE VW DEALERSHIP ON ANOTHER ISSUE THAT HAD STARTED HAPPENING ON THE SAME SIDE AS THE ORIGINAL NOISE THAT HAS BEEN PROGRESSIVELY GETTING WORSE AND SEEMS TO BE AFFECTING AND CAUSING NEW ISSUES. THIS NEW ISSUES OCCURS WHEN REVERSING MY CAR OUT WITHOUT USING BRAKES JUST MY CLUTCH, I TURN MY WHEEL ALL THE WAY TO THE RIGHT AND REVERSE OUT, TO HEAR A WOOOOO NOISE THEY IS LOUD AND NOT NORMAL, BUT YET HERE COMES VW TO TELL ME THEY COULD NOT REPEAT THE ISSUE, EVEN THOUGH ONCE AGAIN I HAD VIDEO AS WELL AS AUDIO EVIDENCE OF IT, THEY WOULD NOT HELP ME. MY MILES ARE NOW HIGHER AND IT REALLY SEEMS THEY DON'T CARE AND TREAT ME LIKE I AM CRAZY. I REALLY THINK THERE IS SOMETHING TRULY WRONG WITH MY CAR BECAUSE OF THESE NEW NOISES OCCURRING AND GETTING WORSE. *TR

AFTER MY LAST VISIT WITH THE A/C, I MAYBE THOUGHT THAT THIS DEALER SHIP WOULD HELP ME OUT (VW EL CAJON) UNLIKE (VW KEARNY). I HAD TOLD THEM WHAT HAS BEEN GOING ON WITH THIS RUMBLING NOISE THAT HAD STARTED OFF FAINT BUT NOW IS PROGRESSIVELY GOTTEN WORSE AND IS AFFECTING OTHER PARTS, BECAUSE THE NOISE NOW PICKS UP WHEN TURNING. THEY TOLD ME THEY WOULD FIND IT, TOOK IT OUT ON A TEST DRIVE WITH SEVERAL MECHANICS AND THEY ALL TRIED TO PLAY ME AND TOLD ME THEY COULD NOT HEAR ANYTHING EVEN THOUGH THE MECHANIC REP DID HEAR IT. THAN THEY DID A INSPECTION AND COULD NOT FIGURE IT OUT IT SEEMED TO ME BECAUSE THEY THAN JUST CAME TO A CONCLUSION THAT MY TIRES WHERE CUPPED AND FEATHERED AS VW KEARNY TOLD ME. I ASKED THEM IF THEY DO MULTIPOINT INSPECTIONS EVERY TIME I BRING MY VEHICLE IN AND THEY SAID YES, THAN I ASKED HOW COME YOU DID NOT CATCH THIS BEFORE, THEY COULD NOT COME UP WITH A ANSWER AND JUST SAID PLEASE SIGN THE PAPER. SO WHAT I DID NEXT WAS TOOK IT TO SEVERAL TIRE DEALERSHIPS AS WELL AS A NEW VW, ALL OF WHICH TOLD ME MY TIRES IS NOT WHAT IS MAKING THAT NOISE. I REALLY FEEL LIKE VW IS AVOIDING THIS ISSUE WITH ME TELL MY WARRANTY EXPIRES TO THAN TELL ME THAT THERE IS A PROBLEM. *TR

I HAD TAKEN MY VEHICLE TO A NEW VW IN EL CAJON, WHERE I HAD A NEW ISSUES POP UP WITH MY A/C. MY A/C WAS NOT BLOWING AS COLD AS IT SHOULD HAVE BEEN. WHEN DRIVING I WOULD NOTICE MY A/C GO FROM COLD TO WARM A LOT. IT WOULD RANDOMLY DO IT ALL THROUGHOUT THE DAY, I WAS NEVER GETTING CONSTANT COLD AIR. I BROUGHT IT IN AND NOTIFIED THE DEALERSHIP OF THE ISSUE AND EVEN POINTED OUT A WIRE THAT SEEMED TO ME TO BE A ODD BECAUSE WIRE WAS SHOWING, THEY TOLD ME DON'T WORRY WE WILL TAKE CARE OF THIS ISSUE. THEY DID NOT DO SO THEY TOLD ME THAT THEY COULD NOT DUPLICATE THE ISSUE AND SAID EVERYTHING WAS NORMAL, EVEN THOUGH I KNEW IT WAS NOT BECAUSE I WAS THE ONE EXPERIENCING THIS ISSUE. IT SEEMED TO ME ONCE AGAIN THEY DID LITTLE AS THEY COULD TO ACTUALLY HELP ME AND GET THIS THEY SUPPOSEDLY DID ANOTHER MULTIPOINT INSPECTION AND DID NOT SAY ANYTHING ABOUT MY TIRES, SOMETHING VW KEARNY MESA SAID TO BE CUPPED AND FEATHERED, BUT YET THEY DID NOT CATCH THIS. *TR