2002 VOLKSWAGEN JETTA Complaints

DRIVER'S SEAT HEATER WAS OVERHEATING AND BURNING THROUGH THE SEAT COVER. DEALER WAS CONTACTED.*AK

VEHICLE WAS EQUIPPED WITH AN ASR LIGHT AND WHEN DRIVING ON A SMOOTH ROAD THE ASR LIGHT WILL COME ON ,AND THE VEHICLE WILL DOWN SHIFT. TOOK VEHICLE TO THE DEALER, AND WAS TOLD THAT AFTER EXAMINING THE VEHICLE THERE WAS NOTHING THEY COULD DO. THEY WERE COMPLETELY BAFFLED, CLEARED OUT THE CODES, AND REPLACED THE BRAKE LIGHT MODULES, BUT WERE UNABLE TO SOLVE THE TRANSMISSION PROBLEM. ALSO, HEATED SEATS OVERHEATED. CONSUMER WA S FURIOUS. *AK

A FIRE STARTED UNDER THE DRIVER SIDE OF THE VEHICLE WHILE DRIVING AT 40 MPH. VEHICLE WAS TAKEN TO THE DEALER. *AK

WHILE DRIVING, THE LEFT SIDE VIEW MIRROR CASING/ COVER FELL OFF. *JB THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THE PART WOULD NOT BE REPLACED UNDER WARRANTY. THE DEALER CONCLUDED THAT THE PART FELL OFF DUE TO EXTERNAL CIRCUMSTANCES. THE CONSUMER BELIEVES THERE IS A DEFECT. *NM

WHILE DRIVING AIR BAGS DEPLOYED. AFTER BEING INSPECTED BY THE MANUFACTURER, THEY STATED THAT THERE WAS CRASH DAMAGE. HOWEVER, VEHICLE WAS NOT DAMAGED. INSURANCE COMPANY INSPECTED VEHICLE, AND STATED THERE WAS NO DAMAGE, BUT THERE WAS A DEFECT IN THE AIR BAGS.*AK

CONSUMER RECEIVED RECALL 04V096000 CONCERNING BRAKE LIGHT SWITCH. DUE TO THE BRAKE LIGHT SWITCH BEING DEFECTIVE THE GEAR SHIFT COULD NOT BE MOVED OUT OF PARK.*AK THE CONSUMER'S VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *NM

WHILE DRIVING OUR 2002 VOLKWAGEN JETTA, MY WIFE SET THE SEAT WARMER TO "5" (THE HIGHEST LEVEL). SHE SAID THAT SHE "SMELLED SOMETHING FUNNY," AND THEN RECEIVED A MINOR BURN ON HER LEFT LEG. CORRECTIVE ACTION WAS TO TURN THE SEAT HEATER TO "0" (OFF). NO PARTS HAVE BEEN REPLACED PENDING A RESPONSE FOR SERVICE FROM VOLKSWAGEN OF AMERICA, INC.*AK

CURTAIN AIRBAG ON PASSENGER'S SIDE, SEAT AIRBAG ON THE PASSENGER'S SIDE , AND THE DASHBOARD AIRBAG COVER FELL OFF. DEALER REFUSED TO REPAIR IT. *AK WHILE DRIVIGN THE CONSUMER HEARD ALOUD BANG. THE PASSENGER SIDE AIR BAG HAD DEPLOYED ALTHOUGH THERE WAS NO IMPPACT. NO INJURIES WERE STATED. *NM

AFTER I WAS PULLED OUT OF A PARKING SPOT, THE DOORS CLICKED AS IF THEY WERE GOING TO LOCK AUTOMATICALLY AS THEY NORMALLY DO AT 10 MPH. THE CLICK SOUNDED FUNNY, SO I LOOKED AT THE DOOR LOCKS AND NOTICED THAT THEY HADN'T LOCKED. SOON THEREAFTER, THE BATTERY ON THE CAR STOPPED, WHICH I NOTICED BECAUSE I COULDN'T ACCELERATE AND I COULDN'T TURN THE STEERING WHEEL. I STARTED THE CAR AGAIN, WITHOUT A PROBLEM. THE AIRBAG LIGHT WENT ON AND STAYED ON AND I NOTICED THAT THE LIGHTS IN THE BACK SEAT OVER THE DOORS STAYED ON THOUGH. I TRAVELED TO MY NEXT STOP AND THE LIGHTS IN THE BACK SEAT WENT OUT. I THEN STARTED TOWARD MY NEXT STOP AND HAD REACHED 25 MPH WHEN THE SIDE AIRBAG IN THE DRIVER'S SEAT EXPLODED. I CALLED THE DEALER TO SEE IF THE CAR WAS SAFE TO DRIVE, THEY SAID IT WAS. I THEN STARTED DRIVING TO THE DEALER WHEN THE BATTERY CUT OUT AGAIN; I COULD TELL BECAUSE I COULD NOT STEER AND I COULD NOT ACCELERATE. I PULLED OVER TO A SAFE SPOT AND CALLED FOR A TOW TRUCK. WHILE I WAS SITTING IN THE PARKED CAR WITH THE A/C ON WAITING FOR THE TOW TO ARRIVE, THE PASSENGER-SIDE CURTAIN AND SEAT AIRBAGS DEPLOYED. THE CAR IS CURRENTLY AT THE DEALER SO THEY CAN INVESTIGATE IF THERE WAS A MALFUNCTION. NO, I'M NOT KIDDING, THAT'S WHAT THEY SAID. *JB

WHILE DRIVING ON A SLIGHT DOWNGRADE, DURING CLEAR WETHER, ON A DRY ROAD, MY BRAKES LOCKED UP. THIS WAS PRECEEDED BY A LOUD DECOMPRESSING SOUND, IMMEDIATELY AFTER WHICH THE BRAKE PETAL WENT TO THE FLOOR OF ITS ON VOLITION. MY FOOT WAS NO WHERE NEAR THE BREAK PETAL. THIS CAUSED ME TO SKID ON THE DRY PAVEMENT AND LEFT ME EXTREMELY CLOSE TO A DITCH. AS SOON AS THE CAR STOPPED MOVING THE BRAKES RETURNED TO NORMAL. THIS OCCURED TWICE MORE DURING THE MILE TO MY HOME. IT WAS TOWED TO THE DEALERSHIP. "NO FAULT CODES" WERE IN THE COMPUTERS MEMORY. INITIAL DIAGNOSIS - INTERMITTENT OCCURANCE OF AN UNKNOWN NATURE. MY CONCERN IS THAT IF THIS OCCURED ON A BUSY HIGHWAY I MAY HAVE BEEN STRUCK IN THE REAR BY ANOTHER VEHICLE, INJURED OR DIED AND NO-ONE WOULD HAVE KNOWN IT WAS A BRAKE MALFUNCTION. MY CONCERNS WERE HEEDED AND A TECH WAS ASSIGNED TO DRIVE THE VEHICLE HOME THAT EVE. THE BRAKE LOCK-UP OCCURED SEVERAL TIMES TO HIM WHILE DRIVING SLOWLY. IT WAS ONCE AGAIN TOWED TO THE DEALERSHIP. THEY ARE REPLACING THE BRAKE BOOSTER BUT ARE NOT SURE THIS IS THE EXACT CAUSE OF THIS PROBLEM. I AM CONCERNED TO SAY THE LEAST. THIS IS MY ONLY VEHICLE. IS THERE A RECALL OR INVESTIGATION? ARE THERE DEATHS ATTRIBUTED TO THIS FAILURE? COULD THERE BE UNREPORTED DEATHS DUE TO THIS DEFECT? WHY WAS THERE NO FAULT IN THE COMPUTER? VEHICLE BEING REPAIRED @ SPEEDCRAFT VW, WAKEFIELD, RI, (401) 783-3303. *AK