2011 VOLKSWAGEN JETTA Complaints

ON THIS DATE (6-19-2013) MY ENGINE LIGHT CAME ON, AFTER THAT MY EPC LIGHT FOLLOWED. THEN I LOST SPEED ON MY CAR, I THEN PULLED OVER AT THE GAS STATION. I THEN NOTICED MY HORN WAS NOT WORKING. I SAT AT THE GAS STATION AFTER I TURNED THE CAR OFF FOR ABOUT 15 MINUTES. TRIED TO START THE CAR UP AGAIN, THEN IT STARTED BACK UP AND I DROVE HOME, BUT THE ENGINE LIGHT WAS STILL ON. I DIDN'T THINK MUCH OF IT AT THAT POINT, A WEEK LATER I HAD THE OIL CHANGED. APPROXIMATELY TWO MONTHS LATER (WHICH WAS IN AUGUST) I HAD THE SAME PROBLEM. SO I CALLED VOLKSWAGEN OF AMERICA AND EXPLAINED TO THE CS REP MY ISSUE. THEY ADVISED ME TO TAKE MY CAR TO THE DEALERSHIP; WHICH I DID. THE GENTLE THAT ASSISTED ME BROUGHT OUT A LAB TOP COMPUTER AND RESET WHAT EVER IT WAS HE RESET ON THE CAR AND THE ENGINE LIGHT WENT OFF AND THE CAR DROVE FINE. THEN HE TOLD ME THAT I NEEDED A FULL TURN UP AND THAT IT WOULD COST ME $700, BECAUSE MY WARRANTY WOULD NOT COVER THE TURN UP ON THE CAR. IN ANY CASE, MY VW JETTA DRIVE FINE FOR ABOUT FOUR DAYS,I HORN STILL DIDN'T WORK. ABOUT TWO WEEKS INTO SEPTEMBER OF 2013, I WAS ON MY WAY TO WORK AND THE CAR WOULD NOT START FOR AN WHOLE HOUR. IN THE MIST OF MY DILEMMA, LATE FOR WORK; I HAD VV OF AMERICA ON THE PHONE TELLING THE REP, COREY WHAT WAS HAPPENING WITH THE CAR. HE ADVISED ME TO TAKE THE CAR TO THE DEALERSHIP AS WELL. WHICH I MADE AN APPOINTMENT TO THE DEALERSHIP, THEY ALSO TOLD ME THAT THE CAR NEEDED A TURN UP AS WELL. BUT THEY WERE CHARGING ME A RIDICULOUS AMOUNT OF MONEY FOR THE TURN UP. I GOT A FULL TURN UP ON THE CAR AND NOW MY CAR SHAKES UNCONTROLLABLY, THE EPC LIGHT STAYS ON. IT'S ONLY DRIVING 40 MPH AS WE SPEAK. I HAD A PROFESSIONAL TO CHECK THE ENGINE AND FROM WHAT THEIR DIAGNOSIS, TWO DEAD CYLINDERS (PO CODES P0351 AND P0353) AND A BAD COMPUTER. I AM GETTING NO FINANCIAL ASSISTANCE FROM VOLKSWAGEN OF AMERICA, PER COREY CS REP FROM VV OF AMERICA. *TR

MY 2011 VOLKSWAGEN JETTA TDI STARTED TO SPUTTER WHEN ACCELERATING, I BROUGHT IT THE DEALER AND THEY FOUND SHARDS OF METAL IN THE FUEL SYSTEM. HPFP (HIGH PRESSURE FUEL PUMP) HAD FAILED. THE QUOTE TO FIX WAS 6875.00 TO FIX A TWO YEAR OLD CAR. VERY UN HAPPY. *TR

I WAS DRIVING DOWN THE INTERSTATE AT 70MPH WHEN MY ENGINE CONTROL LIGHT CAME ON. I LOST ALL POWER IN THE CAR. ONCE I LET GO OF THE PEDAL, THE CAR BEGAN TO STALL. WHILE PUSHING THE GAS PEDAL COMPLETELY, I COULDN'T GO ANY FASTER THAN 60MPH. ONCE I GOT OFF AT AN EXIT AND HAD TO COME TO A STOP, THE CAR COMPLETELY STALLED AND WOULD NOT START AGAIN. THE HIGH PRESSURE FUEL PUMP HAD APPARENTLY FAILED.I HAD TO HAVE IT TOWED TO VW TO BE DIAGNOSED AND THEY STATE IT IS THE HIGH PRESSURE FUEL PUMP, AND THAT THIS IS A KNOWN ISSUE. WHILE I WAS STILL AT THE VW SERVICE CENTER IN OCALA, I CALLED VW USA, WHO CLAIMS THEY ARE NOT HAVING ANY PROBLEMS WITH THESE PUMPS AND ASKED WHERE I GOT THIS INFORMATION. I HAD TO DEMAND TO SPEAK WITH A SUPERVISOR WHICH THEY WOULD NOT LET ME TALK TOO. THE REP PUT ME ON HOLD TO SPEAK WITH THEM. FINALLY SHE CAME BACK AND SAID SHE WAS JUST MADE AWARE OF SOMETHING THAT I NEED TO GO TO THE SERVICE MANAGER AND SPEAK WITH HIM. I DID SO AND HE SAID THAT HE IS PUTTING IN A SPECIAL REQUEST FOR CUSTOMERS THAT ARE OUT OF WARRANTY. I NOW HAVE BEEN WAITING 3 DAYS WITH NO RESPONSE. THE SERVICE MANAGER HAS BEEN VERY HELPFUL AND KIND IN ATTEMPTING TO RESOLVE THIS ISSUE, SO THE ISSUE IS NOT WITH THEM. THE ISSUE IS THAT I AM ABLE TO SEARCH THE INTERNET AND FIND IN A MULTITUDE OF SITES, WHERE THESE VEHICLES ARE HAVING THIS ISSUE, YET I AM STILL WAITING AFTER 3 DAYS TO GET MY VEHICLE REPAIRED. I DID NOT PUT ANY REGULAR GASOLINE IN MY VEHICLE. I AM A DIE HARD DIESEL CUSTOMER AND KNOW BETTER. I AM ALSO ABLE TO VIEW THE OPEN INVESTIGATION THROUGH THIS SITE WHICH INCLUDES MY 2011 VW JETTA TDI. A CO-WORKER OF MINE ALSO JUST HAD THIS EXACT PROBLEM WITH HIS 2012 VW JETTA TDI, WITH SIMILAR MILEAGE, AND EVEN HAD A SECOND FAILURE, BOTH OF WHICH VW COVERED AT NO COST TO THE CUSTOMER, I AM BEGINNING TO GROW EXTREMELY FRUSTRATED WITH THIS SITUATION I WOULD LIKE IT RESOLVED. *TR

BROUGHT TO DEALER TO DIAGNOSE SERVICE ENGINE LIGHT, CODE P191, AND ONCE P087. I GET DIESEL AT THE SAME STATION WHENEVER POSSIBLE. THESE ERRORS STARTED OCCURRING SHORTLY AFTER GETTING A FULL TANK OF DIESEL AT A DIFFERENT STATION. DEALER CONCLUDED THAT HIGH PRESSURE FUEL PUMP FAILURE WAS IMMINENT. ENGINE STALLED ON THE WAY HOME AND FAILED TO RESTART. FUEL SYSTEM WAS REPLACED. CAR AGAIN WORKS SATISFACTORILY. HOW MUCH LIFE (MILES) CAN I EXPECT THIS TIME AROUND? ARE THERE ANY PROVEN PREVENTIVE MEASURES? *TR

MY WINDSHIELD WASHER FLUID SENSOR CAME ON, AND IT DOES NOT TURN OFF. I DID SOME READING ONLINE, AND THIS SEEMS TO BE A SYSTEMIC ISSUE. MOST OF THE COMPLAINTS WERE FROM PEOPLE WHO USED RAINX WASHER FLUID. APPARENTLY IT CAUSED CORROSION TOO QUICKLY. NOW, I DON'T WANT TO USE MY WASHER FLUID AS OFTEN, SO THAT I CAN MAKE SURE THAT I DON'T RUN OUT WHEN I NEED IT. MY VISIBILITY DURING DRIVING IS AFFECTED BY THIS. *TR

THE EFFECTED CAR WAS A DIESEL MODEL 2011 VOLKSWAGEN JETTA TDI SEDAN WITH 48,074 MILES ON THE ODOMETER AT THE TIME OF THE INCIDENT. WHILE TRAVELING AT APPROXIMATELY 40 MPH IN NORMAL DRIVING CONDITIONS, THE VEHICLE EXPERIENCED A SUDDEN REDUCTION IN POWER AND DISPLAYED A FLASHING GLOW PLUG LIGHT AND SOLID CHECK ENGINE WARNING LIGHTS. THE VEHICLE WAS IMMEDIATELY PULLED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS SHUT OFF. THE ENGINE FAILED TO RESTART AND WAS TOWED TO A VOLKSWAGEN DEALERSHIP SERVICE DEPARTMENT. THE VOLKSWAGEN DEALER DETERMINED THAT A CATASTROPHIC FAILURE OF THE VEHICLE'S HIGH PRESSURE FUEL PUMP (HPFP) HAD OCCURRED. THE DEALER FOUND THAT EXTENSIVE DAMAGE TO THE ENTIRE FUEL SYSTEM HAD RESULTED FROM THE FAILURE, CAUSING INTERNAL METAL DEBRIS CONTAMINATION THAT REQUIRED SUBSTANTIAL REPAIRS. THE TOTAL COST OF REPAIRS WERE REPORTED BY THE DEALERSHIP TO EQUAL $6,500.00. *TR

WHILE DRIVING THE 2011 VW JETTA ON 1/5/14 DURING RAIN SHOWERS I SWITCHED THE WIPERS ON (WHICH I HAD PREVIOUSLY USED APROX 5 MINS BEFORE) & NOTHING HAPPENED, THEN I REALIZED THAT THE TURN SIGNALS WERE ALSO NOT WORKING INCLUDING THE HAZARD FLASHERS.. UPON REACHING MY HOME AT REDUCED SPEEDS IN ORDER TO SAFELY MAKE IT HOME I ATTEMPTED TO MAKE THE NEEDED REPAIR TO RESOLVE THE ISSUE, THINKING THE ISSUE WAS A BLOWN FUSE, BUT AFTER FURTHER INVESTIGATION NO BLOWN FUSES ARE PRESENT & AT THE CURRENT TIME VW SERVICE DEPT. DENIES THAT ANY PART OF THE ELECTRICAL SYSTEM IS FAULTY & ALTHOUGH THE PROBLEM IS STILL CURRENTLY NOT FIXED. ALONG WITH OTHER ELECTRICAL FUNCTIONS SUCH AS THE POWER WINDOWS & DOOR LOCKS NOT FUNCTIONING DUE TO THIS ELECTRICAL MALFUNCTION THE VEHICLE WILL NOT CRANK & START USING THE IGNITION SWITCH. I FEEL THIS PROBLEM IS A SAFETY ISSUE THAT VW NEEDS TO ADDRESS & OFFER A RECALL BEFORE SUCH A MALFUNCTION RESULTS IN A FATAL INCIDENT DUE TO NOT BEING ABLE TO CLEARLY SEE THE ROADWAY DURING RAINY CONDITIONS. *TR

THIS HAS HAPPENED MULTIPLE TIMES. THE FIRST RECORDED INCIDENT WAS IN MARCH OF 2013. WENT TO THE CAR AND IT WOULD NOT START. IT ACTED LIKE THE ENGINE WAS SEIZED OR A BAD BATTERY. LET IT SIT STARTED RAN LIKE CRAP. FOUND OUT LATER THAT THE CAR WHEN DRIVEN IN COLD TEMPERATURES ACCUMULATES WATER IN THE SYSTEM. HTTPS://DOCS.GOOGLE.COM/FILE/D/0B162-SX2NN5LUZBIDG9HCVR6NUU/EDIT?PLI=1 THATS THE VW TECH BULLETIN ON THE MATTER. IT HAS HAPPENED MULTIPLE TIMES. FROM READING ONLINE THIS HAS / CAN START A FIRE BECAUSE THE STARTER OVERHEATS. SINCE THE WATER GETS INTO THE CYLINDERS IT CAN CAUSE ENGINE DAMAGE. VW DID NOT ADDRESS THE ISSUE WHEN IT WAS BROUGHT IN BECAUSE THEY COULD NOT REPEAT THE PROBLEM. SAID I MUST HAVE KILLED THE BATTERY BY LEAVING SOMETHING ON. SINCE THAN IT HAS HAPPENED 4 MORE TIMES I CAN RELATE TO THE CONDITION. IT IS IN THE DEALERSHIP NOW BECAUSE OF IT. THEY COULD NOT GET IT TO REPEAT AND MAY NOT PROVIDE A FIX (ALTHOUGH THE GIVEN FIX DOES NOT 100% FIX IT I WAS TOLD BY A TECH.) *TR

ON APRIL 19, 2013, TIRE PRESSURE WAS LOW ON THE FRONT PASSENGER SIDE. UPON CHECKING THE TIRE A LARGE CRACK WAS NOTICE ON THE INSIDE WALL OF THE TIRE. THE TIRE WAS REPLACED AT OWNER'S EXPENSE OF $177.01 WITH AN ODOMETER READING OF 27293 ON A 2011 VW JETTA TDI. ON JANUARY 4, 2014, THE OWNER NOTICED A LARGE CRACK ON THE DRIVER SIDE FRONT TIRE'S SIDEWALL. THE OWNER CALLED THE DEALERSHIP AND NO RECALLS WERE CURRENTLY IN PLACE. THE OWNER SUBMITTED A REQUEST FOR HANKOOK TO PAY FOR REIMBURSEMENT OF ALL TIRE REPLACEMENTS AS THE OWNER FEELS THE VEHICLE IS NOT SAFE TO DRIVE WITH A POTENTIAL TIRE BLOWOUT AND LOSS OF VEHICLE CONTROL. *TR

THE DRIVER'S SIDE SEATBELT HAS STARTED UNRAVELING SIGNIFICANTLY ALONG ONE EDGE, WITH THE THREADS SEPARATING; THIS HAS BEEN GOING ON FOR SEVERAL MONTHS. THE CAR WAS PURCHASED NEW AND HAS ABOUT 40,000 MILES ON IT. *TR