2013 VOLKSWAGEN JETTA Complaints

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THIS WILL BE THE 3RD TIME THE IGNITION HOUSING HAS HAD TO BE REPLACED IN THE LAST 3 YEARS. THE LAST TIME IT HAPPENED I HAD TO LEAVE MY CAR RUNNING IN THE DRIVEWAY OVERNIGHT.

IN 12/2014 I STARTED REALIZING ISSUES WITH AUTO-TRANSMISSION IN THE MORNING WHEN I START THE CAR. THE ISSUE CONTINUED TO HAPPEN EVERY SINGLE DAY. DEALER WAS NOT ABLE TO DIAGNOSE THE PROBLEM BECAUSE IT ONLY HAPPEN FIRST THING IN THE MORNING.

MY VEHICLE WAS PARKED AND RUNNING. I TRIED TO REVERSE AND THE TRANSMISSION DID NOT ENGAGE. MY CAR MADE HORRIBLE GRINDING NOISES AND WOULD NOT MOVE IN ANY GEAR. THE CHECK ENGINE LIGHT IMMEDIATELY CAME ON. THE CAR ONLY HAS 68,000 MILES AND THE DEALERSHIP INFORMED ME TODAY THAT IT WOULD COST $9,000 TO REPAIR IT. I'D GONE TO THE DEALERSHIP FOR ALL ROUTINE MAINTENANCE UP TO THAT POINT. THE CAR HAD A RECALL ON THE GEARBOX FLUID, AND I BELIEVE THE TRANSMISSION FAILURE IS A RESULT OF THAT INITIAL MISTAKE FROM VW. I'VE READ FORUMS AND BLOGS FROM MANY OTHER PEOPLE WITH THE SAME TRANSMISSION FAILURE EARLY ON.

THE WIPER MOTOR AND THE FLUID WASHER PUMP ARE ILL ENGINEERED AND HAVE A TENDENCY TO BURN OUT VERY QUICKLY. BOTH THE WIPER MOTOR AND FLUID WASHER PUMP ON MY JETTA HAVE TO BE REPLACED AT A COST OF APPROXIMATELY $1,000. THIS IS NOT ACCEPTABLE IN A CAR THAT IS LESS THAN 4 YEARS OLD, AND UNDER 58,000 MILES. EITHER THE DESIGN OF THE SYSTEMS IS POOR, OR VW IS USING INFERIOR PARTS THAT QUICKLY ARE OBSOLETE. IT IS NOT SAFE TO HAVE CARS THAT WIPER MOTORS BURN OUT THAT QUICKLY (AND WITHOUT NOTICE) AND IT IS ALSO NOT SAFE TO HAVE FLUID PUMPS THAT WEAR OUT THAT QUICKLY. IT AFFECTS VISIBILITY AND DRIVING SAFETY.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT MADE A RIGHT TURN AND HEARD A SNAP SOUND. THE CONTACT CONTINUED DRIVING AND HEARD A RATTLING NOISE EMERGING FROM THE FRONT DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER SIDE COIL SPRING FAILED AND STATED THAT THE VEHICLE SHOULD NOT BE DRIVEN BECAUSE IT COULD CAUSE MORE DAMAGE. THE CONTACT ALSO STATED THAT A THUMPING NOISE STARTED APPROXIMATELY A YEAR AND HALF AGO. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 62,300.

THE CAR IS A 2013 VW JETTA HYBRID WITH 64,189 MILES ON IT , BUT ONLY 4 YEARS OLD. THE CAR STARTED TO HAVE A PROBLEM WITH ITS OWN CHARGING SYSTEM WHILE STOPPED DURING DRIVING THE VEHICLE. IT WOULD NOT IDLE PROPERLY. I TOOK IT IN TO TOMS RIVER VW AND THEY TOLD ME IT WAS A TRANSMISSION PROBLEM, WHICH WOULD COST $ 9,000 TO REPLACE. THEY SAID THEY WOULD TRY TO GET ME "FINANCIAL ASSISTANCE" FROM VOLKSWAGEN OF AMERICA. I WAS LEFT IN THE DARK FOR FOUR DAYS TILL I ECIEVED A PHONE CALL FROM ONE, ASHLEY, (NO LAST NAME GIVEN) AND SHE SAID VW WAS OFFERING 75% OF COST. I TOLD HER THIS WAS UNACCEPTABLE AND ASKED TO SPEAK TO SOMEONE ELSE. SHE KEPT REFUSING, THOUGH SHE DID SAY SHE WAS "SORRY THIS WAS HAPPENING". I WANT VW TO REPLACE THIS PART. I SHOULD NOT HAVE TO PAY ANYTHING. THIS CAR WAS NEVER WORKED ON OR TAKEN ANYWHERE BUT TO A VOLKSWAGEN DEALERSHIP. VW DOES ADMIT THAT THERE IS A MECHANICAL DEFECT IN THESE TRANSMISSIONS, IN THE HYBRIDS. MY DAUGHTER AND SON IN LAW WHO PURCHASED THE CAR AND MYSELF HAVE SEEN ONLINE THAT THESE CARS WERE RECALLED. THE EXACT DATE, I FIRST NOTICED THIS I DO NOT REMEMBER, BECAUSE I ACTUALLY THOUGHT THAT MAYBE IT WAS JUST BAD FUEL. I FILLED IT TWO TIMES WITH PREMIUM GASOLINE TO SEE IF THAT WAS IT. THEN I CALLED MY VOLKSWAGEN DEALER. ONE TIME IT ACYUALLY SHUT OFF ON ME AT A LIGHT , AS WELL.

IGNITION KEY WILL NOT TURN CAR OFF. ONLY WAY TO SHUT IT OFF WITH FORCE APPLIED TO THE KEY...WENT TO DEALER THOUGHT IT WAS THE KEY , BUT OTHER KEY DID SAME THING. IGNITION SWITCH MAY BE FAULTY.

LETTER FROM CONGRESSMAN ZELDIN ON BEHALF OF CONSTITUENT RE VOLKSWAGEN JETTA TRANSMISSION RECALL. *LD DESPITE THE CONSUMER TAKING ADVANTAGE OF THE RECALL REPAIR, THE TRANSMISSION STILL FAILED. VOLKSWAGEN REFUSED TO OFFER ANY ASSISTANCE. *JB

IN THE PAST YEAR, THE HEADLIGHTS (NOT DAYTIME RUNNING LIGHTS) HAVE GONE OUT INTERMITTENTLY ON TWO OR THREE OCCASIONS, ONE WHILE DRIVING AND THE OTHERS WHILE STARTING THE VEHICLE. SO FAR IT'S JUST BEEN ONE AT A TIME, BUT IT MADE IT REASONABLY HARDER TO SEE WHILE DRIVING. IF BOTH GO OUT TOGETHER, THIS COULD BE BAD! THE VW DEALER FOUND A BURNT OUT BULB BUT CANNOT DETERMINE ANY OTHER REASON AFTER TROUBLESHOOTING. THEY SAID THE BULB FILAMENTS ARE VERY CLOSE AND GOING OVER A BUMP COULD SHORT IT. THAT'S BAD DESIGN WITH SAFETY RISK INVOLVED. ALSO, MANY OTHER JETTA OWNERS COMPLAIN ONLINE ABOUT THE SAME PROBLEM.

THERE IS EXCESSIVE CONDENSATION IN MY PASSENGER SIDE HEADLIGHT. THIS ISSUE LOWERS THE HEADLIGHT VISIBILITY THE DEALER SAID THIS IS NORMAL AND SHOULD BE CORRECTED AFTER 30 MINUTES OF THE LIGHTS BEING ON. THE ISSUE STILL OCCURS AND IS CONSISTENT. THE ISSUE OCCURS WHILE THE VEHICLE IS STATIONARY AND IN MOTION.