2011 VOLKSWAGEN JETTA Complaints

DRIVE HOME FROM WORK AT ABOUT 1500 HRS, WITH NO ISSUES. STOPPED AT LOCAL SUPERMARKET, STARTED ENGINE WITH SLIGHT DELAY, LEFT PARKING LOT, CAR STARTED TO BUCK, DROVE MAYBE 1/2 MI STARTED LOSING POWER, AFTER GOING ANOTHER 50 FT CAR ENGINE DIED, PUSHED CAR TO MY DRIVEWAY CALLED DEALERSHIP AND HAD CAR TOWED TO DEALERSHIP. ON 11/21/13 DEALERSHIP INFORMED ME THAT HPFP HAD EXPLODED SENDING METAL SHAVINGS INTO ENGINE, THEY ASKED ME IF I ACCIDENTALLY PUT GAS AND I RESPONDED WITH NO. THEY STATED THAT FUEL MAY HAVE BEEN CONTAMINATED. DEALERSHIP IS REPAIRING CAR SINCE IT IS STILL UNDER WARRANTY, SAID MAYBE 1 WEEK IN THE SHOP. I WAS GIVEN A RENTAL IN THE MEANTIME. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE PASSENGER'S SIDE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE FUSE BOX WAS OVERHEATING AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 60,100.

DURING MID MOTION, WITH FOOT ON THE GAS, THE VEHICLE DIED IN THE MIDDLE OF THE INTERSECTION. NO WARNING INDICATIONS APPEARED ON THE DASH. THE SPEED OF TRAVEL WAS APPROXIMATELY 35MPH. THE CAR WAS TOWED BY AAA. SERVICE AT VW HAS YIELDED INCONCLUSIVE RESULTS. THERE ARE NUMEROUS FORUMS ON EDMUNDS DETAILING AND ACCOUNTING THIS SEEMINGLY UBIQUITOUS AND POTENTIALLY FATAL FLAW. AS IT STANDS, VW IS PERSISTENT IN THERE STANCE TO DO NOTHING ABOUT IT. THEY REFUSE TO ISSUE A REFUND OR EXCHANGE ON CERTIFIED CARS. THIS PARTICULAR MODEL IN WHICH I WRITE ABOUT, WAS ON ITS FIRST DAY OFF OF THE LOT, AS A CERTIFIED PRE-OWNED VEHICLE. VW REFUSES ANY SUCH POSSIBILITY OF RETURN, EVEN ON ACCOUNT OF POSSIBLE SAFETY CONCERNS, AND DESPITE THE ACCUMULATIVE REPORTS OTHERS HAVE MADE DOCUMENTING THIS EXACT FLAW, WITHOUT ANY KNOWN WAY OF REMEDYING ON VW'S PART. *TR

ALL FINE IN THE MORNING, PARKED IN A PAVED LOT AT WORK. LEAVING IN THE AFTERNOON INSTRUMENT CLUSTER TOLD ME A LIGHT WAS OUT. BY THE TIME I WAS LEAVING THE PARKING LOT THE FOLLOWING WERE NOT WORKING: LEFT: FONT SIDE, REAR TURN. RIGHT: HEADLIGHT, DAYTIME RUNNING LIGHT, FRONT TURN, REAR TAIL. LICENSE PLATE LIGHTS. A FRIEND IS AN ASE MASTER TECH. THIS IS WHAT HE FOUND: "SO TO FOLLOW UP ON THIS. IF YOU LOOK AT THE FUSE IT APPEARS TO BE ''COOKED'' ON ONE SIDE. THIS WOULD INDICATE HEAT ON ONLY ONE SIDE OF THE FUSE. I THINK WE CAN AGREE THIS IS NOT A FUSE ISSUE, BUT A WIRING OR SUPPLY ISSUE. WITH THE KNOWLEDGE THAT WHEN YOU TRY AND RUN TO MANY AMPS THROUGH TOO SMALL A WIRE IT CREATES EXCESS HEAT I WOULD VENTURE THAT VW PUT TOO SMALL A WIRE ON ONE SIDE OF FUSE 16. THE FUSE BLOCK IS IN THE ENGINE COMPARTMENT IN FR OF THE BRAKE BOOSTER. THE 16 FUSE IS TOWARDS THE BACK OF THE BLOCK AND THE BURNT SIDE WAS TOWARDS THE PASSENGER SIDE OF THE CAR. I AM NOT SURE HOW WORRIED I WOULD GET ABOUT THIS, BUT SIMPLY PUT A FEW 30AMP FUSES IN THE GLOVE BOX. YA THERE IS AN ISSUE THERE, BUT THE FIRST ONE LASTED 39K." I HAVE THE FUSE. AT LEAST ONE OTHER PERSON HAS HAD A SIMILAR ISSUE: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=355338&PAGE=3. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA EQUIPPED WITH HANKOOK OPTIMO H725A TIRES, SIZE 205/55/R16H. THE CONTACT STATED THAT WHILE CHECKING THE AIR PRESSURE ON THE TIRES, HE NOTICED THAT THE SIDEWALL ON BOTH THE FRONT DRIVER AND PASSENGER SIDE TIRES EXHIBITED SEVERAL CRACKS. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE OF THE TIRE AND THE VEHICLE WAS 31,000.

I WAS ON MY WAY HOME AFTER WORK APPROXIMATELY 6-7 PM DOING 45 MPH. I LOOKED DOWN TO MY INSTRUMENT CLUSTER TO CHECK MY SPEED TO MAKE SURE I WASN'T SPEEDING. THEN I SAW THE GLOW PLUG LIGHT BLINKING MULTIPLE TIMES THEN ABOUT LESS THAN 5-10 SECONDS LATER MY ENGINE CUT OUT. I COST OFF INTO A HARPER COLLEGE PARKING LOT CAME TO A STOP. I TRIED TO START THE CAR 2-3 TIMES, EACH TIME THE ENGINE WAS CRACKIN OVER BUT WOULDN'T START IT UP. I CALLED THE TOW TRUCK COMPANY AND HAD THE VEHICLE TOWED TO VW DEALER IN SCHAUMBURG, IL ( FOX VALLEY VW) DEALER SAID THE HIGH PRESSURE FUEL PUMP FAILED. VWOA COVER THIS UNDER POWER TRAIN WARRANTY 5/60K WARRANTY. THE DEALER REPLACE HPFP,LIFT PUMP, PUMP IN GAS TANK,FUEL LINES TO ENGINE,COILS ETC... REPAIRS CAME TO ROUGHLY $5300.00. VWOA ONLY GIVE 12/12K MILES WARRANTY ON THE HPFP. THIS IS A KNOWN PROBLEM ON SOME VW WITH CJAA 2.0L TURBO DIESEL ENGINES AND VWOA HAS NOT FOUND THE DEFECT IN THE HPFP.VWOA SHOULD EXTEND THE HPFP TO 100K MILES DUE TO DEFT IN THE HPFP SINCE THEY HAVEN'T FOUND THE PROBLEM AND CORRECTED IT. *TR

HIGH PITCHED WHINE, SUDDEN STALL AT HWY SPEED. THE FUEL LIGHT AND SERVICE ENGINE NOW LIGHT CAME ON. THE VEHICLE WOULD NOT RUN AND REQUIRED A TOW TO THE DEALERSHIP. I WAS NOTIFIED IT WOULD BE A $5000+ REPAIR AND THE HPFP FAILED REQUIRING THE ENTIRE FUEL SYSTEM TO BE REPLACED. *TR

WHILE DRIVING I SUDDENLY LOST ALL POWER TO THE ENGINE OF MY 2011 JETTA TDI. UNDER WARRANTY I HAD MY CAR TOWED TO THE VW DEALERSHIP. I WAS TOLD THE ENTIRE FUEL SYSTEM WAS DESTROYED BY THE HIGH PRESSURE FUEL PUMP, AND IT WAS POSSIBLY BE DUE TO THE DIESEL I USED, BEING DIRTY OR OTHERWISE CONTAMINATED. I HAD ALL MY RECEIPTS FOR DIESEL FILL-UPS FROM THE SAME STATION, AND IT WAS LISTED ON THE VW.COM WEBSITE AS A LOCATION FOR DIESEL. THE TANK WAS SUPPOSEDLY EMPTIED AND FILTERED DURING THE REPAIR AND I WAS NOT INFORMED OF CONTAMINATION. ON READING FURTHER I NOTE THAT MANY TDI OWNERS HAVE HAD THE SAME PROBLEM WITH NO ACKNOWLEDGEMENT FROM VW THAT THIS IS A FUEL PUMP PROBLEM, NOT A CUSTOMER MISUSE OF DIESEL FUEL. THIS IS A POTENTIALLY DANGEROUS SITUATION. I WAS STARTING OUT FROM A RED LIGHT AND WAS ABLE TO STEER THE CAR TO THE RIGHT LANE AND THEN THE SHOULDER. THE DANGER ON A BUSY ROADWAY COULD BE LETHAL. READ EDMONDS.COM AND OTHER JETTA OWNER BLOGS AND NOTE THE EXACT SAME INCIDENTS OCCURRING. WITH THE EXPLODING INTEREST IN DIESEL CARS FOR FUEL ECONOMY, THIS SITUATION NEEDS EVALUATION. *TR

NOTICED LARGE CRACKS IN SIDEWALL OF HANKOOK OPTIMO H725A DOT 1GPR DY H 0711 205/55 R16 91H - 2011 VOLKSWAGEN JETTA 45,000 MILES. HAD TIRE REPLACED AT OWN EXPENSE. 9-12-2013 53,000 NOTICED 2 OTHER TIRES NOW WITH THE SAME LARGE CRACKS IN SIDEWALL. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE JERKED AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DEALER WHERE UNKNOWN REPAIRS WERE PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 15,000.