2010 VOLKSWAGEN JETTA Complaints

WHILE LISTENING TO THE RADIO WITH THE VOLUME LESS THAN 50% THE SPEAKERS POPPED AND THE RADIO SHUT OFF. I TOOK IT TO TWO DEALERSHIPS THE SECOND ONE SAID SOMETHING IN THE RADIO "BURNED OUT." IT APPEARS THAT THIS ISSUE IS COMMON TO THIS MODEL OF VW RADIO SO MUCH SO THAT VW HAS A "RADIO EXCHANGE PROGRAM" WHERE THEY SELL YOU A REFURBISHED MODEL FOR HALF THE PRICE OF A NEW ONE SOMEWHERE BETWEEN $600-$1000 ACCORDING TO THE VW DEALERSHIP. *TR

WELL OVER A 100 PEOPLE HAVE COMPLAINED ABOUT THE SAME EXACT ISSUE WITH THEIR 2010 VW TOUCH SCREEN RADIO DYING OUT OF NO WHERE. THE WEBSITE WITH ALL KNOWN COMPLAINTS IS AT: HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583. VW REFUSES TO BE ACCOUNTABLE FOR THEIR MERCHANDISE. WEAR AND TEAR ON ENGINE PARTS, COMPLETELY UNDERSTANDABLE. A $1000 CRASHING OUT ON MULTIPLE 2010 VWS IS A TREND AND SHOULD BE HANDLED ACCORDINGLY BY A RESPONSIBLE ORGANIZATION. HOWEVER, THIS IS NOT THE CASE. VW CONSIDERS A RADIO A LUXURY ITEM AND WILL NOT REPAIR THE RADIO. *TR

SINCE 2010 I HAVE OWNED A VOLKSWAGEN JETTA TDI AND HAVE BEEN SATISFIED WITH ITS PERFORMANCE DESPITE A FEW MINOR ISSUES; HOWEVER, I HAVE SUDDENLY EXPERIENCED SERIOUS AND COSTLY ISSUES WITH MY TOUCH SCREEN RADIO THAT HAS FORCED ME TO TAKE ACTION. THE DEVICE SUDDENLY AND WITH NO WARING FAILED TO OPERATE IN ANY CAPACITY. I HAVE CONSULTED WITH THE VW DEALERSHIP WHERE I HAVE MY VEHICLE MAINTENANCE AND IT WAS SUGGESTED THAT I REPLACE THE RADIO WITH THE SAME MODEL I CURRENTLY HAVE INSTALLED AT A COST TO ME OF $795. AFTER EXTENSIVE RESEARCH OF MANY HOURS AS WELL AS SPEAKING WITH OTHER VOLKSWAGEN ENTHUSIAST I HAVE COME TO THE FRIGHTENING CONCLUSION THAT THIS IS NOT AN ISOLATED INCIDENT OF PRODUCT MALFUNCTION. CONSIDERING VW RESPONSE TO WHAT APPEARS TO BE A WELL KNOWN AND DOCUMENTED PRODUCT DEFECT, MY NEXT STEPS ARE TO MAKE THE GENERAL PUBLIC AWARE OF VOLKSWAGENS GROSS NEGLIGENCE AND POOR CONSUMER RELATIONS IN THIS MATTER. I LOOK FORWARD TO A RESOLUTION TO THIS PROBLEM PLEASE CONTACT ME AT MY EMAIL ADDRESS OR BY PHONE AT [XXX] SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

SUMMARY: WHILE DRIVING ON THE HIGHWAY IN THE HIGH SPEED LANE IN TRAFFIC AT NIGHT IN A UNLIT AREA OF RT 84 IN WILLINGTON CT. GOING TO PICKUP MY TEENAGE DAUGHTER AND HER 2 FRIENDS AFTER A CONCERT CAR WITHOUT WARNING LOST ALL POWER. I HAD TO NAVIGATE THROUGH 3 LANES OF TRAFFIC WITHOUT POWER STEERING OR POWER BRAKES TO THE BREAKDOWN LANE. I MADE IT TO THE BREAKDOWN LANE BUT ENDED UP CLOSE TO THE ROAD IN A RURAL DARK UNLIT PART OF THE HIGHWAY. THE CAR WOULD NOT RESTART AND HAD TO BE LEFT LEAVING ME STRANDED LATE AT NIGHT AND I AM DISABLED WITH DIABETES AND SEVERAL OTHER SERIOUS HEALTH ISSUES.I COULD FEEL MY BLOOD SUGAR WAS DANGEROUSLY LOW WITH NOTHING IN THE CAR TO STABLIZE IT. I HAD PROBLEMS CONTACTING HELP BECAUSE OF THE TIME OF NIGHT AND LACK OF CELL SERVICE IN THAT AREA. UPON FURTHER INVESTIGATION IT WAS FOUND THAT THE PROBLEM WITH THE CAR WAS THE HIGH PRESSURE FUEL PUMP EXPLODED SENDING METAL THROUGHOUT THE ENTIRE FUEL SYSTEM. I THINK IT IS UNACEPTABLE FOR THIS TO HAPPEN WITHOUT WARNING. MY DAUGHTER AND 2 FRIENDS WERE ALSO STRANDED 60 MILES AWAY IN WORCESTER MA.VW IS AWARE OF MANY THOUSAND OF THIS SAME EVENT BUT WON'T RECALL. I THINK THE NTSB SHOULD DEMAND A RECALL. I AM SURE PEOPLE HAVE DIED AND BEEN SERIOUSLY INJURED IN SIMILAR EVENTS. COST OF REPAIR $11,000.00 OR MORE TO REPLACE THE ENTIRE FUEL SYSTEM.I CALLED VWOA FOR SUPPORT AND THEY SAID THEY WOULDN'T COVER THE REPAIR. I THEN CALLED THE DEALER WHO SOLD ME THE CAR VW OF HARTFORD CT. AND THEY WERE RUDE AS THEY TOLD ME I WOULD HAVE TO PAY FOR ANY REPAIRS.I AM LOW INCOME AND WITH MY HEALTH ISSUES I THOUGHT THIS CAR WOULD OUTLIVE ME. I DON'T HAVE THE MONEY TO FIX THIS AND I SHOULDN'T HAVE TO. VW IS COVERING THESE ISSUES EVEN OUT OF WARRANTY TO QUIET THE NTSB BUT WON'T COVER MINE THE POOR DISABLED MAN. *JS

THE RADIO JUST SHUT OFF, CHECKED ALL FUSES, EVERYTHING OK. TOOK TO MECHANIC AND SAID RADIO NEEDS TO BE REPLACED. LOOKED ON THE INTERNET AND THERE HAVE BEEN MULTIPLE COMPLAINTS ABOUT THE ELECTRICAL RADIO SYSTEM FOR THE RADIO DISPLAY TOUCH SCREEN RADIO. THREE YEAR OLD CAR SHOULD NOT HAVE RADIO FAILURE. *JS

1WHILE DRIVING ON THE HIGHWAY IN THE HIGH SPEED LANE IN TRAFFIC AT NIGHT IN A UNLIT AREA OF RT 84 IN WILLINGTON CT. CAR WITHOUT WARNING LOST ALL POWER. I HAD TO NAVIGATE THROUGH 3 LANES OF TRAFFIC WITHOUT POWER STEERING OR POWER BRAKES TO THE BREAKDOWN LANE. I MADE IT TO THE BREAKDOWN LANE BUT ENDED UP CLOSE TO THE ROAD IN A RURAL DARK UNLIT PART OF THE HIGHWAY. THE CAR WOULD NOT RESTART AND HAD TO BE LEFT LEAVING ME STRANDED LATE AT NIGHT AND I AM DISABLED WITH DIABETES AND SEVERAL OTHER SERIOUS HEALTH ISSUES. I HAD PROBLEMS CONTACTING HELP BECAUSE OF THE TIME OF NIGHT AND LACK OF CELL SERVICE IN THAT AREA. UPON FURTHER INVESTIGATION IT WAS FOUND THAT THE PROBLEM WITH THE CAR WAS THE FUEL PUMP EXPLODED IN THE FUEL TANK SENDING METAL THROUGHOUT THE ENTIRE FUEL SYSTEM. I THINK IT IS UNACCEPTABLE AND DANGEROUS FOR THE FUEL PUMP TO EXPLODE IN A TANK OF FUEL WITHOUT WARNING. VW IS AWARE OF MANY THOUSAND OF THIS SAME EVENT BUT WON'T RECALL. I THINK THE NTSB SHOULD DEMAND A RECALL. I AM SURE PEOPLE HAVE DIED AND BEEN SERIOUSLY INJURED IN SIMILAR EVENTS. COST OF REPAIR $11,000.00 OR MORE TO REPLACE THE ENTIRE FUEL SYSTEM. UPDATED 11/24/2014 *JS

I HAD WHAT APPEARS TO BE A FUEL SYSTEM FAILURE. I WAS TURNING LEFT AFTER STOPPING AT A RED LIGHT. I WAS TRAVELING AT @20 MPH. 100 YARDS DOWN THE BLOCK, THE ENGINE LOST POWER, THE CHECK ENGINE LIGHT CAME ON, AS DID THE DIESEL COIL ICON. THE CAR WAS DEAD INSTANTLY. THERE WAS NO WARNING, NO GRADUAL FAILURE, NO TIME TO GET OUT OF THE STREET. PLEASE NOTE, I HAD MY VEHICLE REGULARLY SERVICED AT THE VW DEALERSHIP, INCLUDING INSTALLING THE FUEL INTAKE COUPLING THAT WAS THE SUBJECT OF A RECALL ABOUT A YEAR AGO. THE SERVICE MANAGER SAID THERE WAS SOME BAD DIESEL GOING AROUND IN THE COUNTY WHERE I LIVE, BUT WHEN PRESSED ADMITTED THE BAD FUEL HAD NOT BEEN TRACED TO ANY PARTICULAR BRAND, BUT HAD APPEARED RANDOMLY. HE DID SAY THAT MY ENTIRE FUEL SYSTEM WOULD BE REPLACED ON VW'S DIME, EVEN THOUGH I AM LONG OUT OF WARRANTY, AND THAT IT COULD TAKE 2 DAYS TO A WEEK TO PERFORM THE SERVICE. THERE IS NOTHING ON VW'S WEBSITE ABOUT THIS PROBLEM, NOR ARE THERE REPORTS OF BAD DIESEL FUEL IN THE COUNTY. THE BLOGOSPHERE HAS REPORTS OF PROBLEMS IN THE DESIGN OF THE HIGH PRESSURE FUEL PUMP THAT CAUSES IT TO BREAK DOWN AND SHED BITS OF METAL THROUGHOUT THE FUEL SYSTEM. I AM VERY LUCKY THAT THIS HAPPENED AT 20 MPH ON A TOWN STREET IN THE MIDDLE OF THE MORNING AND NOT AT 65 MPH ON A HIGHWAY WITH LOTS OF TRAFFIC. I AM GLAD VW IS COVERING THE COST OF REPAIRS. BUT I HAVE PERSONALLY RECOMMENDED THIS OTHERWISE TERRIFIC CAR TO MANY PEOPLE, SOME OF WHOM HAVE CHOSEN TO BUY IT. I AM NOW WORRIED THAT SOMEONE MIGHT GET DEAD BECAUSE OF THIS, ESPECIALLY SINCE VW IS EVIDENTLY ONLY CORRECTING THIS DESIGN PROBLEM AFTER AN ENTIRE SYSTEM FAILURE. I AM ALSO UNABLE TO CONFIRM THAT VW ENGINEERS HAVE REDESIGNED THE FUEL PUMP THAT THEY ARE IN THEORY INSTALLING IN MY CAR AS A REPAIR. DO YOU HAVE ANY INFORMATION? *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE VEHICLE DID RESTART AFTER A FEW ATTEMPTS, HOWEVER, THE VEHICLE DID NOT ACCELERATE ABOVE 50 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE NUMBER TWO FUEL INJECTOR NEEDED TO BE REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 11V490000( FUEL SYSTEM, DIESEL). THE VIN WAS NOT INCLUDED AND THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

TURNED VEHICLE ON, AIR BAG WARNING LIGHT CAME ON AND WON'T GO OFF. TAKEN TO VW DEALER AND THEY SAID SOMETHING ABOUT A MODULE THAT WOULD HAVE TO BE REPAIRED AND THEY'RE NOT RESPONSIBLE FOR THAT. NO ACCIDENT HAS OCCURRED THAT WOULD CAUSE THE AIRBAG TO DEPLOY OR CAUSE THE LIGHT TO GO ON. IT CERTAINLY IS AN ISSUE THAT VW SHOULD REPAIR. CAR ONLY HAS A LITTLE OVER 40,000 MILES. *TR

VEHICLE INDICATED A CHECK ENGINE LIGHT, AND FLASHING GLOW PLUG INDICATOR. DRIVING VEHICLE TO REPAIR SHOP, AND VEHICLE SUDDENLY STOPPED IN TRAFFIC AND WOULD NOT RESTART. VERY DANGEROUS SITUATION AS MORNING TRAFFIC WAS HEAVY AND AGGRESSIVE. MANAGED TO GET VEHICLE TO SIDE OF THE ROAD WITHOUT INJURY OR PROPERTY DAMAGE. VEHICLE TOWED TO DEALERSHIP. PRELIMINARY EVALUATION IS FAILED HIGH PRESSURE FUEL PUMP. *JS