2011 VOLKSWAGEN JETTA Complaints

2011 JETTA TDI DIESEL - SECOND OCCURRENCE OF ENGINE STALL DUE TO HIGH PRESSURE FUEL PUMP (HPFP) FAILURE WHILE DRIVING AT 40 PLUS MILES PER HOUR. CAR STALLED AND WOULD NOT RESTART AND HAD TO BE TOWED TO DEALER. THIS IS THE SECOND TIME THAT THIS CAR HAS BEEN TOWED DUE TO A DEFECTIVE DESIGN WHICH RESULTS IN THE HIGH PRESSURE PUMP FAILING SENDING DEBRIS THROUGHOUT THE SYSTEM. NHTSA SAYS IN CONCLUDING STATEMENTS DATED 12/21/12 THAT (NHTSA RECALL NO. 11V-490) 'THE ACTION TAKEN BY VOLKSWAGEN IS SUFFICIENT TO RESOLVE THE ISSUES RAISED BY THIS INVESTIGATION. I CAN ASSURE YOU THAT THE DEFECT REMAINS AND IS POTENTIALLY A SERIOUS SAFETY ISSUES AS THE CAR SUDDENLY STALLS WHILE IN MOTION. AS THIS IS THE SECOND REPLACEMENT OF THE FUEL SYSTEM THE DEFECT REMAINS A PROBLEM AND THE CONSUMER IS EXPOSED TO NOT ONLY SAFETY ISSUES BUT HIGH COSTS IN REPAIR AT $10,000+ IF THE CAR IS NOT UNDER WARRANTY. THE TREND IS CONTINUING WITH 2012 TDIS AS WELL. PLEASE FORCE VW TO ADDRESS THIS ISSUE AS I NOW HAVE AN UNSAFE CAR. *TR

A WARNING LIGHT CAME ON, AND THE ENGINE BEGAN PERFORMING POORLY AT 75MPH ON A BUSY HIGHWAY. SLOWING TO EXIT ABOUT A MILE FURTHER, THE ENGINE ABRUPTLY STALLED AND QUIT ON THE OFF RAMP. THE REPAIR REPORT INDICATED THAT IT WAS AN INTERNAL HIGH PRESSURE FUEL PUMP FAILURE. IT CAUSED METAL PIECES TO SPREAD THROUGHOUT THE FUEL SYSTEM. THE TOTAL FOR PARTS ONLY WAS $4445. PROBLEM IS BEING BLAMED ON FUEL QUALITY IN THE US. *TR

MORNING RUSH HOUR TRAFFIC IN NEW ORLEANS (CENTER LANE) WHEN GLOW PLUG LIGHT STARTED FLASHING AND NO POWER TO CHANGE LANES. AT THIS TIME, TRYING NOT TO GET RUN OVER, I MANAGED TO GET OVER AND COAST TO AN OFF RAMP INTO THE LOWER 9TH WARD(SCARY). CAR WAS DEAD AND WOULD NOT START. BROUGHT TO A DEALERSHIP AND WAS TOLD IT WOULD BE 1 WEEK BEFORE IT COULD BE LOOKED AT IT. NOT KNOWING IF IT WAS COVERED UNDER WARRANTY NO RENTAL WAS GIVEN AND HAD TO BE PICKED UP BY WIFE, 100 MILES AWAY. ONE WEEK LATER WAS NOTIFIED THE HIGH PRESSURE FUEL PUMP HAD FAILED AND EXTENDED WARRANTY WOULD COVER THE COST FOR $109 BUCKS. IT'S AMAZING HOW I BOUGHT THE EXTENDED WARRANTY AND A MAJOR PART GOES OUT AND I GOT NO RENTAL AND IT'S GOING TO COST ME MONEY. VW DOESN'T STAND BEHIND THEIR PRODUCT.END RESULT FROM OWNING A VW TDI, GETTING RUN OVER AT 5 A.M IN THE MORNING, BEING STRANDED IN THE LOWER NINTH WARD OF NEW ORLEANS FOR 3 HOURS SCARED TO GET OUT OF CAR, RIDE WITH WRECKER FOR 1 HOUR TO DEALERSHIP, NO RENTAL CAR TO GET BACK TO WORK, WAIT FOR 1.5 HOURS FOR FAMILY MEMBER TO COME GET ME, WAIT FOR 1 WEEK TO BE TOLD THE REPAIR COST WOULD BE @7K AND A REMANUFACTURED PART WOULD BE PUT BACK, COST OF $109 FOR WARRANTY, ANOTHER WEEKS WAIT FOR REPAIR AND BEST OFF BEING STUCK WITH A CAR THAT HAS NO TRADE IN AFTER ANYONE CHECKS CARFAX. WHILE BEING STRANDED AND CHECKING INTERNET FIND OUT VW IS HAVING MAJOR PROBLEMS WITH THIS AND IT COULD HAVE BEEN PREVENTED WITH A RECALL. *TR

THE CAR TURNED OVER AND THEN TURNED ITSELF OFF. THE IMMOBILIZER ACTIVATED AND THE CAR REFUSED TO START. THE CAR WAS TOWED TO THE DEALERSHIP AND I'M NOT SURE WHAT WAS DONE TO FIX IT. THE YESTERDAY, SEPTEMBER 29, 2012, WE WERE 5 MILES FROM THE HOUSE AT A PARK AND THE SAME ISSUE HAPPENED AGAIN. THIS TIME, BECAUSE WE WERE WITHOUT A PHONE, WE WALKED HOME AND GOT IT TOWED. ALTHOUGH THERE WERE NO BODILY INJURIES, THIS IS AS MUCH A SAFETY ISSUE AS ANYTHING ELSE. *TR

I WAS DRIVING ON THE EXPRESSWAY AT NIGHT DURING TRAFFIC HOURS WHEN MY ENGINE MALFUNCTION LIGHT STARTED FLASHING. I WAS DOING 50MPH WHEN MY ENGINE SHUT OFF. I WAS IN THE MIDDLE LANE AND TRAFFIC WAS FLYING BY ME ON BOTH SIDES OF MY CAR SO I WAS AFRAID TO GET OUT THE VEHICLE. LUCKY FOR ME A TOW TRUCK SEEN ME IN DISTRESS AND HELPED GET ME AND MY CAR OFF THE EXPRESSWAY. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME IT WAS THE HIGH PRESSURE FUEL PUMP DISINTEGRATED AND SENT METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM. VW TRIED TO ACCUSE ME OF PUTTING REGULAR GAS IN A LOW DIESEL FUEL ENGINE. BUT I HAD MY RECEIPTS FOR PROOF. VW NEEDS TO INVESTIGATE FURTHER. SINCE A VEHICLE SHUTTING OFF DURING TRAFFIC HOURS IS A SAFETY HAZARD. IF THE TOW TRUCK HADN'T SEEN ME WHEN HE DID THE RESULTS MIGHT HAVE BEEN FATAL. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND APPROACHED A TRAFFIC STOP TO MAKE A TURN. THE CONTACT APPLIED THE BRAKES TO A COMPLETE STOP AND WHEN THE BRAKE WAS RELEASED, THE VEHICLE ABNORMALLY ACCELERATES TO 70 MPH. THE BRAKE WARNING INDICATOR ILLUMINATED INTERMITTENTLY WITH A LOUD CHIME SOUNDING INSIDE OF THE VEHICLE. THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE REDUCED SPEED BEFORE RESUMING NORMALLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO LOCATE THE MALFUNCTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

HIGH PRESSURE FUEL PUMP FAILURE CONFIRMED BY VW DEALER. WAS DRIVING 35 MPH WHEN CAR BEGAN TO LOSE POWER, ENGINE MALFUNCTION LIGHT (YELLOW COILS) LIT UP AND CAR LOST ALL POWER. MALFUNCTION LIGHT WENT OFF AND ALTERNATOR AND CATALYTIC CONVERTER LIGHTS CAME ON. CAR COULD NOT BE RESTARTED AND WAS TAKEN DIRECTLY TO DEALER ON FLATBED. REPAIRS ARE UNDERWAY. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE THE BRAKES WERE DEPRESSED THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSE THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS 16,690 AND THE CURRENT MILEAGE WAS 16,700.

THIS CAR HAS AN AUTOMATIC TRANSMISSION. IT'S A JETTA TDI. IF YOU STOP ON A SHARP INCLINE THE CAR WILL ROLL BACKWARDS WHEN YOU TAKE YOUR FOOT OFF OF THE BRAKE AND PUSH THE GAS PEDAL. I'VE TRIED PUSHING THE GAS PEDAL BEFORE LETTING OFF THE BRAKE BUT IT STILL ROLLS BACKWARD. I TOOK IT TO THE DEALER AND EXPLAINED THAT I AM AFRAID I WILL ROLL BACKWARD INTO ANOTHER VEHICLE OF EVEN A PEDESTRIAN. THE DEALER SAID ROLLING BACKWARD IS NORMAL FOR THIS CAR. I THINK THIS IS UNSAFE FOR ME AND THE PEOPLE AROUND ME. I BOUGHT THIS CAR NEW FROM TOM BUSH REGENCY MOTORS 9850 ATLANTIC BLVD. JAX., FLORIDA 32225. PH (904) 725-0911. *TR

DRIVING 55MPH CAR BEGAN LOOSING POWER CHECK ENGINE AND GLOW LIGHT INDICATOR LIGHTS CAM ON IMMEDIATELY. ONCE ARRIVED HOME WE VERIFIED THE CAR COMPUTER IT RETURNED THAT THERE WAS LOW PRESSURE IN FUEL LINE AND THAT THE CATALYTIC CONVERTER WAS FAILING. WE HAD CAR TOWED TO NEAREST DEALERSHIP. AFTER 4 DAYS DEALER STATED FUEL HAD TRACES OF GASOLINE, THIS IS NOT POSSIBLE I HAVE NEVER PUT GAS IN MY DIESEL CAR. I IMMEDIATELY BEGAN MAKING PHONE CALLS AND THE FUEL COMPANIES WHERE FUEL PURCHASED FOR LAST 5 FUELINGS WHERE REQUESTED. LAST PURCHASE FROM SHEETZ HAGERSTOWN I NOTIFIED THEM WHAT DEALERSHIP WAS PROPOSING THE CORPORATE OFFICE IMMEDIATELY CONTACTED THE DEALERSHIP 'SHARRETTS' AND REQUESTED PROOF OF THEIR BLAME. ONCE I HAVE MADE CONTACT TO SHEETZ AND SHELL THEY INTURN CALL DEALERSHIP THE DEALER STATED THAT THERE WAS METAL SHAVINGS NOTED IN ADDITION TO THE FUELRAIL SYSTEM FAILURE. ON THIRD CALL TODAY THEY WERE NOT SURE IT WAS COVERED AND A FUEL TEST WAS BEING SENT OUT FOR OFFICIAL TESTING TO DETERMINE THE PRESENCE OF GASOLINE CONTAMINATION. AFTER I THREATENED A LAWYER THEY STATE WILL CALL CORPORATE FOR DIRECTION AND HAVE REP REVIEW. VW HAS CONTINUOUSLY LIED TO MANY OWNERS THAT THE DIESEL WAS CONTAMINATED WHEN IN FACT IT IS NOT, THIS SHOULD NOT BE ALLOWED MY CAR IS ONLY 1 YEAR OLD PURCHASED NEW WITH ONLY 4 MILES ON IT I HAVE MADE ALL THE SCHEDULED MAINTENANCE CHECKS AND HAD 3 RECALLS FIXED WITHIN 7 MONTHS OF OWNERSHIP. I DEMAND AN INVESTIGATION AND AN EXTENDED WARRANTY ON THESE DIESEL MOTORS THIS IS NOT FAIR TO THE CONSUMER. *TR