2013 VOLKSWAGEN JETTA Complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE HORN FAILED TO SOUND. THE FAILURE OCCURRED INTERMITTENTLY AND BECAME PERMANENT OVER A PERIOD OF TIME. THE FAILURE WAS NOT RELATED TO THE FUSE BOX. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

I WAS DRIVING ON THE HIGHWAY, ,AND THE GLOW PLUG LIGHT STARTED FLASHING, THEN THE ENGINE LIGHT CAME ON AND I LOST ALL POWER TO THE CAR. I WAS ABLE TO COAST TO THE SHOULDER WITHOUT BEING HIT BY ANOTHER VEHICLE. THE DEALERSHIP FOUND THE INTERCOOLER AND THE CHARGE AIR PRESSURE SENSOR NEEDED REPLACEMENT BECAUSE IT HAD SNOW AND ICE ON IT, AND SHORTED OUT THE SENSOR WHICH IN TURN FRIED ALL THE WIRING. I NOTIFIED VW AS TO THE PROBLEM, THEY TOLD ME DUE TO OUTSIDE INFLUENCE THEY WOULD NOT COVER THIS SERVICE. IT COST $1342.00 FOR THE REPAIR.

CAR WAS RUNNING FINE, BUT AS WE DROVE DOWN THE FARM TO MARKET ROAD THE TRANSMISSION DISENGAGED (PERMANENTLY) AND WE COASTED TO A STOP. THE CAR HAD BEEN REPAIRED UNDER THE 2013 RECALL CAMPAIGN FOR THE SAME PROBLEM. DEALER WANTS $6,000 TO REPAIR EVEN THOUGH IT HAS THE SAME SYMPTOMS MENTIONED IN THE 2013 CAMPAIGN.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START. WHEN THE IGNITION WAS TURNED TO THE OFF POSITION AND BACK TO THE ON POSITION, THE ENGINE STARTED AND STALLED. THE ENGINE RESTARTED AFTER 20 MINUTES. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS MOISTURE IN THE INNER COOLING SYSTEM AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SIX MONTHS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,796.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE TURNING RIGHT INTO THE DRIVEWAY AT 5 MPH, THE FRONT DRIVER SIDE BUMPER SHATTERED. THE FAILURE OCCURRED DURING SNOWY, INCLEMENT WEATHER AND THERE WAS NO PRESSURE DUE TO THE SNOW ON THE BUMPER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 55 MPH, THE SERVICE IMMEDIATELY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTER COOLER NEEDED TO BE REPLACED WITH A REVISED CHARGE AIR COOLER KIT. THE VEHICLE WAS REPAIRED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. UPDATED 07/14/16*LJ

TAKATA RECALL THE DRIVER SIDE DOOR WAS NOT OPENED. SO, I GO TO PASSENGER SIDE AND OPEN THAT DOOR. AFTER OPENED NOT CLOSED EITHER. THE SUCH AS DOOR PROBLEM CAN FIND FROM OTHER PEOPLE EITHER IN SAME CAR OWNER. AND ALSO, WHEN USING REMOTE TO MAKE LOCK THE DOOR, OTHER DOORS LOCKED BUT THIS DOOR STILL CAN OPEN.

I WAS DRIVING ON A 2 LANE STREET WHEN THE CHECK HYBRID FLASHED ON MY DASH. THE CAR STILL CONTINUED TO DRIVE NORMAL ON ENGINE POWER BUT WOULD NO LONGER SWITCH INTO HYBRID MODE. I TOOK THE CAR TO THE DEALER THE NEXT DAY AND WAS TOLD THAT THE CLUTCH THAT SWITCHES THE ELECTRIC MOTOR TO THE TRANSMISSION WAS BAD AND THE WHOLE TRANSMISSION NEEDED TO BE REPLACED. I FOUND THAT ODD BECAUSE THE TRANSMISSION RAN FINE WHEN RUNNING ON THE GAS ENGINE ONLY. THE DEALER ALSO STATED THAT THE REPAIR WOULD NOT BE UNDER WARRANTY BECAUSE MY CAR HAS 73000 MILES AND THE POWERTRAIN COVERAGE ENDS AT 60000. I STATED THAT I THOUGHT IT SHOULD BE COVERED UNDER THE HYBRID WARRANTY WHICH IS 100000 MILES. ALSO BECAUSE IT WAS THE CHECK HYBRID WARNING LIGHT THAT CAME ON AND NOT THE CHECK ENGINE. TO NO AVAIL THE DEALER WOULD NOT BUDGE. THE CAR IS AT THE WAITING ON A NEW TRANSMISSION TO ARRIVE. I FIND THE WHOLE SITUATION IRONIC THAT THE WHOLE TRANSMISSION NEEDED TO BE REPLACE AND IT IS NOT COVERED GIVEN THE RECALL THAT WAS ISSUED ABOUT THE CONTAMINATED TRANSMISSION FLUID. (RECALL WAS DONE) AND THE FACT THAT I RECEIVED A LETTER FROM VOLKSWAGEN WITH UPDATED MAINTENANCE INFORMATION ABOUT THE TRANSMISSION FLUID AND FILTER CHANGE INTERVALS JUST 4 WEEKS BEFORE THE PROBLEM OCCURRED.

1/7/2016.CLEAR MORNING, 25 DEGREES OUT, STARTED VEHICLE, WARMED UP FOR 20 MINUTES BEFORE GETTING READY TO LEAVE. DROVE CAR TO END OF STREET WHEN CAR ENGINE STARTED TO SOUND LIKE IT WAS OUT OF OIL AND IT STALLED. BROUGHT TO LOCAL VW DEALER, WAS TOLD THAT INTERCOOLER CRACKED FROM ICE BUILD UP AND THAT ONE GLOW PLUG WAS DAMAGED AS A CHUNK OF ICE ENTERED ONE ENGINE CYLINDER. WAS QUOTED $1200 DOLLAR REPAIR NOT COVERED BY VW EVEN THOUGH A TSB HAS BEEN IN EFFECT WITH AN IMPROVED INTERCOOLER REPLACMENT. THIS HAS BEEN A PROBLEM WITH VW SINCE THEIR 2009 MODEL YEAR. MY FAMILY ALSO OWNS ANOTHER 2013 VW WITH ONLY 26,000 MILES AND IT HAS EXPERIENCED SIMILAR SYMPTOMS DESCRIBED BY HUNDREDS OF COMPLAINTS ON VW FORUMS OF NOT STARTING OR STALLING WHEN PUT IN GEAR OR AT A STOP LIGHT, POSSIBLE INDICATIONS OF ICING IN THE INTERCOOLER SYSTEM. WAS TOLD FROM THE DEALER THE ONLY WAY THE INTERCOOLER GETS REPLACED UNDER WARRANTY IS AFTER IT FREEZES AND ENGINE DAMAGE OCCURS AND ONLY IF IT OCCURS BEFORE 36,000 MILES. I HAVE READ WHERE ENGINE DAMAGE FROM ICE BUILD UP IN THE TURBO INTERCOOLER SYSTEM HAS COST OWNERS OVER $6000 IN REPAIRS IF OCCURS AFTER THE WARRANTY EXPIRES. THAT MEANS VW OWNERS PAY ROUGHLY 25% OF THE MSRP OF THE VEHICLE IF THE INTERCOOLER ICES UP SIGNIFICANTLY, WHICH THE MANUFACTURER ADMITS COULD RESULT FROM NORMAL OPERATION. READING NUMEROUS COMPLAINTS OF ENGINES KNOWN TO HYDRO-LOCK AT FREEWAY SPEEDS WHEREBY DRIVER LOSE THE ABILITY TO SAFELY OPERATE THE VEHICLE IS A HAZARD THAT ENDANGERS ANYONE NEAR THIS VEHICLE WHEN AN ICE CHUNK STOPS THE ENGINE ABRUPTLY. SINCE THE MANUFACTURER HAS DEVELOPED A COLD WEATHER KIT FOR DEALERS TO INSTALL WITH SPECIFIC PROCEDURES FOR REPAIR IT SHOULD BE CLASSIFIED AS A RECALL WHEN THERE IS NO WARNING IF AND WHEN THE CAR MIGHT STOP RUNNING WHICH COULD RESULT IN DEATH DEPENDING ON WHEN THE INTERCOOLER ICING OCCURS AND THE CAR STOPS MOVING.

THE CHECK ENGINE LIGHT CAME ON AT THE SAME TIME THAT THE CAR BEGAN TO SLIP OR HESITATE ESPECIALLY IN LOW GEARS OR WHEN ACCELERATING. OUR 18 YEAR OLD DAUGHTER WAS DRIVING TO WORK WHEN THE VEHICLE WENT FROM OPERATIONAL TO THIS CONDITION. SHORTLY AFTER, THE EPC INDICATOR CAME ON AND THE CAR SLIPPING BECAME MORE OF A JOLT, CAR UNABLE TO ACCELERATE AND IT FELT VERY MUCH LIKE IT WOULD STALL. WE WERE ABLE TO SAFETY GET IT TO THE DEALER FOR SERVICE WHERE WE WERE PROVIDED WITH A 30,000 MILE CHECK UP (CAR HAS 24K MILES) AND WERE TOLD IT WAS JUST AN ELECTRICAL ISSUE, NEEDED A RESET. ENGINE LIGHT CAME BACK ON AS I LEFT THE DEALERSHIP, WITH THE SAME JOLTING AND HESITATION. UPON SECOND VISIT TO THE SERVICE DEPARTMENT, I WAS INFORMED THAT THE THERE WAS A CRACK IN THE IGNITION COIL, CAUSING MISFIRE OF THE SPARK PLUGS.