2002 VOLKSWAGEN JETTA Complaints

MY VEHICLE WAS REPURCHASED BY VWOA (VOLKSWAGEN OF AMERICA) FROM THE FIRST OWNER FOR A RECALL PROBLEM. WHEN I PURCHASED THIS VEHICLE IT CAME WITH AN ALL INCLUSIVE 12 MONTH/12,000 MILE WARRANTY AND THEN THE REST OF THE 4 YEAR/50,000 MILE WARRANTY. AT 11,700 MILES THE CLUTCH STARTING STICKING AND WOULDN'T SHIFT, THE CAR ALSO WOULD GO TO HIGH RPMS WHEN ACCELERATING, EVEN IF ONLY A LITTLE. THE NEXT DAY, I GOT OUT TO GET GAS AND I SMELLED BURNING. I LOOKED UNDER THE HOOD AND I COULD TELL SOMETHING WAS BURNT. I CALLED VW FIRST THING MONDAY MORNING AND HAD IT TOWED TO THEM. THEY TOLD ME THAT THE CAR "MAY BE" UNDER WARRANTY. I HAVE A DOCUMENT THAT CLEARLY STATES THAT IT IS. THEY CONTACTED THEIR SERVICE REP, FRED HINGLE, AND WAS TOLD THAT IF IT WAS NOT "WEAR AND TEAR" THAT IT WOULD BE COVERED. WELL VW TORE THE CAR APART, AND AFFIRMED THAT IT MUST BE WEAR AND TEAR, DO TO THE BURNT CLUTCH AND FLYWHEEL. AFTER THIS I DID SOME RESEARCH AND FOUND THAT MANY PEOPLE AT MYVWLEMON.COM HAVE HAD PROBLEMS WITH THE CLUTCH GOING OUT AT 9,000 TO 26,000 MILES, INCLUDING CAR AND DRIVER GUIDE, WHO TEST DROVE THE JETTA AND HAD THE CLUTCH GO OUT AT 26,000 MILES, AND THESE ARE PROFESSIONAL DRIVERS! THEY TOLD ME THE REPAIRS WOULD TOTAL 1551.00 DOLLARS ALMOST 10% OF WHAT I PAID FOR THE CAR. MR. HINGLE THE CORPORATE REP REFUSES TO SPEAK WITH ME. I BELIEVE THE CLUTCH USED IN THIS MODEL AND YEAR IS INDEED DEFECTIVE AND VWOA REFUSES TO DISCLOSE IT.

WHILE DRIVING ON I 75 S FROM CHATTANOOGA, I HEARD A LOUD POP AND SAW SMOKE. THINKING A TIRE HAD BLOWN, I PULLED OVER. I REALIZED THE PASSENGER SIDE AIRBAGS HAD DEPLOYED. TRIPLE A TOOK THE CAR TO THE DEALERSHIP AS I WAS TERRIFIED TO DRIVE IT. IT HAS BEEN TWO WEEKS AND I STILL HAVE NOT GOT MY CAR BACK OR EVEN BEEN TOLD IF THEY WILL FIX IT. THE DEALER IS HAVING TO E MAIL PICTURES TO VW TO SHOW THAT NO DAMAGE WAS DONE. THEY ARE SAYING A SENSOR WENT OFF. NO DOUBT! IT IS OBVIOUS TO ME AND MY WITNESSES THAT THIS IS A MANUFACTURE DEFECT THAT SHOULD BE COVERED. I HAVE RESEARCHED AND FOUND THAT I AM NOT THE ONLY PERSON THIS HAS HAPPENED TOO. I PLAN TO INVESTIGATE IT FURTHER TO FIND OUT WHAT CAN BE DONE, BEFORE SOMEONE IS KILLED IN A JETTA. *AK

WHILE DRIVING AT 40 MPH TRANSMISSION LOCKED UP. AS A RESULT, DRIVER SUSTAINED A CERVICAL STRAIN INJURY. *AK

I WAS DRIVING AND NOTICED MY HIP HAD AN ITCH. I ITCHED IT AND IT SORT OF WENT AWAY. THE NEXT DAY THE SAME THING HAPPENED, BUT I TOUCHED THE SEAT IN MY CAR, AND THAT IT WAS REALLY, REALLY HOT. I STOPPED AND LOOKED, AND THE LEATHER WAS A BIT DEFROMED, AND I NOTICED A BURNING SMELL. THE HEATING ELEMENTS IN MY 2002 VW JETTA TDI WERE OVERHEATING, AND COULD HAVE CAUGHT ME OR THE CAR ON FIRE. I AM GONG TO THE DEALER TO HAVE IT LOOKED AT IN 2 DAYS. *AK

ALL FOUR TIRES EXPERIENCED TREAD SEPARATION. THE CONSUMER IS CONCERNED THAT MAY CAUSE A SEVERE BLOWOUT WHILE DRIVING. *AK *NLM SERVICE MANAGER NOTED HE HAS SEEN OTHER FAILURES LIKE THESE AND THERE MAY BE A TREND. *PH

WHILE DRIVING UNDER 55 MPH CONSUMER NOTICED THAT THE DRIVER'S SEAT WAS BECOMING TOO HOT. CONSUMER PARKED THE VEHICLE AND DISCOVERED THAT THE HEATING UNIT BURNED A HOLE IN THE LEATHER SEAT AND IN CONSUMER'S PANTS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INFORMED THE CONSUMER THAT A NEW SEAT HEATER WAS NEEDED.*AK WHILE DRIVING CONSUMER NOTICED THAT THE DRIVER'S SEAT WAS BECOMING TOO HOT. CONSUMER PARKED VEHICLE AND DISCOVERED THAT THE HEATING UNIT HAD BURNED A HOLE IN THE LEATHER SEAT AND IN THE CONSUMER'S PANTS. VEHICLE WAS TAKEN TO THE DEALER WHERE CONSUMER WAS INFORMED THAT THE SEAT HEATER NEEDED TO BE REPLACED.*MR

MY ELECTRONICALLY HEATER DRIVER SEAT OF MY 2002 VW JETTA OVERHEATED AND BURNED MY SEAT CUSHION. *JB

VEHICLE'S SEAT HEATER CAUGHT ON FIRE.*MR CONSUMER SMELLED BURNING AND ROLLED DOWN THE WINDOW ABOUT THREE INCHES DUE TO THE RECENT FOREST FIRES. SHE THEN FELT A BURNING SENSATION, LOOKED DOWN AND SAW A 6-8" FLAME COMING UP HER LEFT SIDE. SHE WAS BURNED AS WELL AS HER CLOTHING AND SEAT. CONSUMER PULLED OVER TO THE SIDE OF THE ROAD. PICTURES WERE SENT TO NHTSA VIA EMAIL. *PH

THE CONSUMER SMELLED SMOKE WHILE TRAVELING WITH THE DRIVER'S SIDE SEAT HEATER ON. THE CONSUMER OPENED THE DRIVER'S SIDE WINDOW AND THE DRIVER'S SEAT CAUGHT ON FIRE AND BURNED THE CONSUMER. *AK *SCC *JB

THE FRONT DRIVERS SEAT OF MY 2002 VW JETTA SEDAN GOT EXTREMELY HOT WHILE I WAS SITTING ON IT CAUSING THE LEATHER SEAT TO START TO BURN AND MY BUTTOCKS TO BURN SLIGHTLY AS WELL.*AK