2011 VOLKSWAGEN JETTA Complaints

BRAKE LIGHT STARTED TO FLASH EVERY ONCE IN A WHILE. BROUGHT MY CAR INTO THE DEALER AND THE MASTER CYLINDER WAS LEAKING INTO THE VACUUM CHAMBER. NO LEAKS ON THE GROUND AS THE LEAK WAS CONTAINED IN THE VACUUM CHAMBER - I WAS SLOWLY RUNNING OUT OF BRAKE FLUID. THE DEALER FOUND THE SEALING SURFACE OF THE MASTER CYLINDER WAS NOT SMOOTH - THEY FIGURED IT WAS LEAKING FROM NEW. SHOP REPLACED MASTER CYLINDER AND VACUUM CHAMBER UNDER WARRANTY. *TR

I WAS DOING MY 20K SERVICE (DIESEL FUEL FILTER). WHEN I OPENED THE FUEL FILTER HOUSING I FOUND METAL SHAVINGS IN, AND ON TOP OF THE FUEL FILTER CARTRIDGE. I HAD THE CAR TOWED RIGHT TO A VW DEALERSHIP KNOWING THAT THERE IS A MAJOR ISSUE, AND ONGOING INVESTIGATION WITH THE NHTSA ON HPFP FAILURES. VW AGREED THAT THEY SAW METAL IN THE FUEL AND ON THE FILTER, AND PROCEEDED TO TELL ME THAT THIS WAS "NOT ABNORMAL". THAT EVERY TDI CAR THEY SERVICE HAS METAL BITS IN THE FILTER. I AM A ASE MASTER TECH IN A HIGH VOLUME LOCAL REPAIR SHOP THAT DEALS IN A VERY HIGH VOLUME OF DIESEL REPAIR SERVICE. METAL IN FUEL IS NOT NORMAL. THERE IS ONLY ONE PLACE FOR THE METAL TO COME FROM, AND THAT IS THE HPFP. VW PUT A NEW FILTER IN THE CAR AND SENT ME ON MY WAY. I GUESS I HAVE TO WAIT FOR THE CAR TO STOP DEAD IN TRAFFIC AND NOT RESTART TO DO ANYTHING ABOUT IT. *TR

AS I WAS DRIVING MY 2011 JETTA TDI SPORTSWAGON, I NOTICED A STEAM COMING FROM UNDER THE HOOD, AND DIESEL SMELL INSIDE OF THE VEHICLE. WHEN I OPENED THE HOOD THERE WAS DIESEL ALL OVER THE ENGINE AND BELTS, AND LARGE AMOUNT OF STEAM WAS COMING OUT. WHEN I TOOK OF THE ENGINE COVER AND STARTED THE CAR I NOTICED THAT THERE WAS A LEAK IN THE 2ND CYLINDER INJECTOR PIPE. I DO NOT HAVE WARRANTY ON THE VEHICLE, BUT THIS ISSUE SHOULD BE FIXED AND PAID BY VW. THERE IS SMELL IN THE VEHICLE, FOAM IS SOAKED WITH DIESEL, AND BELTS MIGHT HAVE LESS LIFE IN THEM. PLEASE ADDRESS THIS ISSUE SO THIS WOULD BE FIXED AT NO COST TO ME. *TR

I WAS APPROACHING A HIGHWAY INTERSECTION, AND THE VEHICLE'S GLOW-PLUG LIGHT CAME ON. THE ENGINE IMMEDIATELY SHUT DOWN, AND I WAS ABLE TO STOP JUST SHORT OF THE INTERSECTION. THE VEHICLE WOULD NOT START AGAIN. AAA TOOK THE VEHICLE TO THE LOCAL DEALERSHIP VIA FLATBED. THE DEALERSHIP INITIALLY THOUGHT THE PROBLEM WAS WATER IN THE FUEL, BUT AFTER FLUSHING THE FUEL SYSTEM, THE VEHICLE STILL WOULD NOT START. AT THAT POINT, THEY TOOK APART THE FUEL PUMP, AND DISCOVERED THAT THE PUMP HAD FAILED INTERNALLY, AND PUT METAL SHAVINGS INTO THE FUEL SYSTEM. REPAIR QUOTE WAS APPROXIMATELY $10,000. *TR

WHILE DRIVING AT 75 MPH ON THE HIGHWAY THE VEHICLE LOST POWER. THE CHECK ENGINE LIGHT BEGAN FLASHING, AS DID THE DPF LIGHT AND THE PRE-HEAT COIL LIGHT. I WAS ABLE TO GET THE VEHICLE OFF THE HIGHWAY AND INTO A DRIVEWAY BEFORE IT QUIT. WOULD NOT START AGAIN. HAD VEHICLE TOWED TO DEALERSHIP THE NEXT DAY. WAS INFORMED THAT THE HPFP FAILED, AND THAT THE PUMP AND FUEL DISTRIBUTION SYSTEM HAD TO BE REPLACED. SERVICE DIRECTOR INDICATED THAT THE REPAIR BILL WOULD BE $10-11,000. VW IS COVERING THE COST OF THE REPAIR. AM GRATEFUL THAT I HAD DROPPED MY WIFE AND YOUNG DAUGHTER OFF AT HOME, AND THAT I WAS NOT IN HEAVY TRAFFIC WHEN THIS OCCURRED. *TR

THE FACTORY INSTALLED LIP SPOILERS THAT COME WITH 2011 JETTA OR LATER ARE ONLY ATTACHED USING GLUE. IT IS NOT SECURED WITH ANY HOOKS OR SCREWS. SO THE LIP SPOILER AT THE BACK OF MY JETTA HAS STARTED TO COME OFF. IN MY OPINION THIS IS A BIG SAFETY ISSUE SINCE THE LIP SPOILER CAN COME APART AT ANY TIME. SO IF I AM ON THE ROAD OR ON THE HIGHWAY AND THE LIP SPOILER COMES APART, IT MAY CAUSE DAMAGE OR INJURIES TO CARS BEHIND ME. I TOOK THIS ISSUE TO THE VW DEALERSHIP AT DULLES, VA. THE SERVICE DEPARTMENT DENIED WARRANTY SERVICE TO REPAIR THE LIP SPOILER. THEY EVEN TRIED TO CLAIM THAT I HAD SOMEHOW BEEN INVOLVED IN AN ACCIDENT WHICH IS NOT TRUE AT ALL. I BELIEVE VW IS TRYING TO COVER THIS ISSUE UP AND I REQUEST NHTSA TO LOOK INTO THIS MATTER. *TR

TL* THE CONTACT OWNS 2011 VOLKSWAGEN JETTA WITH HANKOOK OPTIMO H725A TIRES, LINE SIZE: 205/55R/16. THE CONTACT MENTIONED THAT WHILE AT A TIRE SHOP FOR UNRELATED REPAIRS, THE TECHNICIAN NOTICED THAT THE INTERIOR SIDE WALLS OF THREE OF THE TIRES STARTED TO RUPTURE IN AND AROUND THE CIRCUMFERENCE. THE CONTACT STATED THAT ONE OF THE TIRES WAS THE FRONT DRIVER SIDE BUT WAS UNAWARE OF THE LOCATION OF THE OTHER TWO TIRES AFFECTED. THE TIRES WERE REPLACED. THE DEALER WAS MADE AWARE OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,500. UPDATED 09/06/12

I WAS DRIVING ON I91 NORTH IN SPRINGFIELD MASS THE ENGINE RUNAWAY ON ME, CAR REACHED 100 MPH FOR SOME TIME PUT CAR IN NEUTRAL, THE ENGINE RUN AT FULL SPEED UNTIL BLOWING UP THROWING A CONNECTING ROD THROUGH THE BLOCK, FINALLY I MANAGED TO PULL THE CAR ON THE BRAKE DOWN LANE. I HAVE JUST PICKED THE CAR FROM A 30000 MILE SERVICE OIL CHANGE FROM FATHERS & SONS VW IN WEST SPRINGFIELD MASS. TOWED THE CAR BACK TO DEALER, ENGINE IS COMPLETE LOSS NEEDS TO BE REPLACE. VERY SCARY IT ALMOST GOT ME IN AN ACCIDENT TRAFFIC AT THE TIME WAS HEAVY I HAVE NO TRUST ON THE CAR ANYMORE *TR *JS

TRAVELING IN THE LEFT LANE ON 95 N OUTSIDE BALTIMORE MD AT 65 MPH MY VEHICLE'S GAS PEDAL STOPPED RESPONDING AND THE CAR BEGAN TO LOSE POWER AND LURCH FORWARD AND EVENTUALLY DIE AS THE YELLOW DIESEL ENGINE INDICATOR ALONG WITH THE YELLOW ENGINE INDICATOR BEGAN BLINKING. I WAS ABLE TO AVOID TWO LANES OF TRAFFIC AND COAST OVER TWO LANES TO AN OFF RAMP BEFORE THE STEERING WHEEL LOCKED. AFTER CONTACTING VW ROADSIDE ASSISTANCE THE VEHICLE WAS TOWED TO HERITAGE VW LOCATED AT 9215 HARFORD ROAD #2 PARKVILLE, MD 21234 (877) 398-1963. IT WAS AFTER 9:00 P.M SO THE VEHICLE WAS LEFT IN THE LOT AND ALL THE PAPERWORK WAS DROPPED IN THE BOX. THE SERVICE DEPARTMENT CITED A FUEL PUMP MALFUNCTION ALONG WITH A FAULTY FUEL GAUGE AS THE ISSUE. THIS IS THE SECOND TIME WE HAVE HAD TO SUBMIT A REPORT TO YOUR AGENCY FOR THE EXACT SAME ISSUES (PLEASE SEE REFERENCE NUMBER 10417213), THE AGENTS INFORMATION IS LISTED BELOW. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2011 VOLKSWAGEN JETTA TDI - TOOK IT IN FOR SERVICE ON 07/05/2012 AND THE DEALER STATES THAT I HAVE A MALFUNCTIONING CLUTCH (COULD BE A THROW OUT BEARING, PRESSURE PLATE OR MULTIPLE CLUTCH COMPONENTS) NONE OF WHICH HAS BEEN 100% DIAGNOSED UNTIL THEY PULL THE TRANSMISSION OUT AND INSPECT IT, TO DO THIS THE DEALER WANTS $1000.00 + PARTS. I WAS ALSO INFORMED THAT MY RIGHT FRONT WHEEL BEARING NEEDS REPLACING ($435.00) FOR THE BEARING ALONE + LABOR. AT THIS POINT IT SEEMS MORE OF A MANUFACTURER OR WORKMANSHIP DEFECT, I CURRENTLY HAVE 44,500 MILES ON THE CAR AND USE IT 90% ON THE HIGHWAY AT 65-75 MPH. DEALER STATES THAT THEY MAY OPEN AN INVESTIGATION WITH VOLKSWAGEN BUT I STILL HAVE TO PAY TO GET MY CAR OUT. *TR