2013 VOLKSWAGEN JETTA Complaints

AS I WAS DRIVING DOWN THE ROAD, THE SEAT BELT LIGHT CAME ON IN MY DASH. MY SEAT BELT WAS BUCKLED IN. SO I PULLED OVER AND UNBUCKLED MY SEAT BELT AND BUCKLED BACK UP. BUT IT DIDN'T TURN OFF THE SEAT BELT LIGHT. I DID IT FOR A COUPLE MORE TIMES. STILL DIDN'T WORK. I SHUT THE CAR DOWN AND WAITED MOMENTARILY. TURNED IT BACK ON. TRIED BUCKLING BACK UP TO NO LUCK. THE WHOLE CAR RIDE TO WORK HAD A ANNOYING SEAT BELT CHARM. 2013 JETTA GLI WITH 48K MILES.

MY CAR WAS PARKED. I WAS CHECKING OIL AND FLUIDS WHEN I NOTICED THAT THERE WAS BATTERY ACID CORROSION THROUGHOUT THE ENGINE COMPARTMENT. IT WAS ON THE BATTERY BOX, RADIATOR HOSE, MASTER CYLINDER AND ON THE WIRE TO THE BATTERY. THE BATTERY CONNECTORS AND BATTERY POSTS ARE CLEAN WITH NO CORROSION.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE VEHICLE SPONTANEOUSLY IGNITED INTO FLAMES. THE FAILURE HAPPENED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL ODOR PRIOR TO THE FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EXTERIOR HEADLIGHTS WERE THE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

THE BRAKES CONSTANTLY SQUEAL WHEN BRAKING. I HAVE COMPLAINED TO SOUTH COAST SANTA ANA VW 3 TIMES AND BROUGHT THE CAR IN AND THEY INSIST THERE IS NOTHING WRONG WITH THE BRAKES AND THAT IT'S JUST PART OF THE MATERIAL THEY MANUFACTURE THE BRAKES WITH. THEY CLAIM THAT THE SQUEALING IS NORMAL AND CAUSED BY BRAKE DUST. THE RESULT OF THE FAULTY BRAKES IS LOSS IN STOPPING POWER. THE CAR ALSO HAS BEEN LUNGING OR WHAT FEELS LIKE SLIPPING GEARS WHEN I ACCELERATE OR DECELERATE. IT 'S A SUDDEN LOSS OF POWER WHEN DRIVING ON BOTH SURFACE STREETS AND STOP AND GO TRAFFIC THAT CREATES AN UNSAFE DRIVING CONDITION. THE CONDITION SEEMS TO PERSIST MORE WHEN STARTING FROM A COLD START. VOLKSWAGEN SOUTH COAST DEALER IN SANTA ANA CLAIMS TO BE UNABLE TO REPLICATE THE ISSUE, BUT I HAVE BEEN ABLE TO REPLICATE IT COUNTLESS TIMES AS WELL AS OTHER DRIVERS.

AT 45 MILES PER HOUR ON A FOUR LANE STREET THE ENGINE TURNED OFF. THE CAR CONTINUED TO FUNCTION ON LITHIUM ION BATTERY WITH EPC AND BATTERY ICONS LIT, UNTIL THE CHARGE WENT TO ZERO AND ALL ELECTRICAL FUNCTIONS INCLUDING GAUGES CEASED. THE CAR WAS DEAD BUT ROLLING. I HAD A QUARTER MILE WITH NO TRAFFIC IN FRONT OF ME TO STOP, LUCKILY I DID 15 FEET BEFORE A RED LIGHT AT AN INTERSECTION. AFTER MISSING TWO LIGHTS I WAS ABLE TO RESTART AND DRIVE WITH DIMINISHED PERFORMANCE (LITTLE POWER) TO MY DEALERSHIP THAT WAS 1 MILE AWAY. THIS IS NOT HOW MY SERVICE INVOICE WAS WRITTEN UP. IN WRITING THEY PUT "STALLED AT LIGHT". I AM ATTACHING AN EMAIL FROM THE SERVICE MANAGER STATING THAT NO PROBLEMS COULD BE FOUND.

THE VEHICLE WOULD LOOSE POWER WHILE ACCELERATING, THIS WOULD HAPPEN RANDOMLY AT ANY TIME OR SPEED OF DRIVING WHEN THE THE RPM WOULD HIT 4000, THE CAR WOULD LOVE ALL POWER AND THEN VIOLENTLY JOLT AS THE POWER TO THE ENGINE WOULD KICK BACK IN. THE VOLKSWAGEN VEHICLE WHILE SITTING IN TRAFFIC, AT STOP SIGNS OR RED LIGHTS WOULD LOOSE POWER COMPLETELY. I HAVE TAKEN THE CAR TO TWO DIFFERENT VOLKSWAGEN DEALERSHIPS TO TRY AND GET THE ISSUE RESOLVED AND FOR THE BEST PART OF 6 MONTHS ONE OF THE DEALERSHIPS KEPT TELLING ME THE ISSUE DIDN'T EXIST PURELY BECAUSE THEY COULDN'T REPLICATE IT ENOUGH TO UNDERSTAND WHATS THE ISSUE WAS! I FEARED FOR MY LIFE SOMETIMES DRIVING IT AS IT WOULD CUT OUT AND LOOSE POWER WHILE I WAS CROSSING INTERSECTIONS OR PULLING ACROSS A BUSY FREE WAY, MANY TIMES IT HAPPENED WITH MY CHILDREN IN THE CAR! I EVENTUALLY TOOK IT TO ANOTHER DEALERSHIP WHEN IT GOT SO BAD I COULD REPLICATE IT EVERY TIME I WOULD DRIVE THE VEHICLE, THEY MANAGED TO RESOLVED THE ISSUE FOR ONLY A MONTH BEFORE IT STARTED HAPPENING AGAIN! NOT ITS STARTING TO RECREATE THE WHOLE ISSUES AND MORE OVER AND OVER AGAIN AND NOW 1 YEAR AND 2 MONTHS LATER I'M BACK TO TAKING BACK TO THE DEALERSHIP TO TRY AND RESOLVE ISSUE THEY KEEP TELLING ME THEY CANT RECREATE, THOUGH THEY HAVE FIXED IT TEMPORALLY ONCE BEFORE, SO THEY MUST HAVE IDEA ON WHAT THE ISSUE MUST BE. I HAVE GOT VOLKSWAGEN CORPORATE INVOLVED BUT I CANT HONESTLY SAY THIS IS THE WORST EXPERIENCE I'VE EVER HAD WITH CUSTOMER SERVICE AND A PRODUCT, THE PRODUCT WHICH IN THIS CASE IS A CAR CLEARLY HAS A DEFECT AND VOLKSWAGEN ARE DOING ABSOLUTELY NOTHING TO HELP ME RESOLVE THIS, I FEEL AS THOUGH VOLKSWAGEN DO NOT EVEN BELIEVE I HAVE ISSUE WITH THIS CAR, FOR TWO YEARS AN 2 MONTHS I'VE HAD A CAR THATS SPENT HALF OF ITS LIFE WITH ISSUES AND IN AND OUT THE DEALERSHIP! ALL I WISH TO HAVE IS A SAFE CAR TO DRIVE FOR MY FAMILY AND I,

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED TO TURN AND RELEASE THE KEY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED NOT ALLOWING THE KEY TO BE RELEASE AND WILL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

DOOR LOCKS GOES BY ITSELF TO OPEN AND CLOSE SEVERAL TIMES DURING DRIVING AND IDLE AT STOP! SOMETIMES WON'T LOCK DRIVERS DOOR EVEN PUSHING LOCK BUTTON

PURCHASED CAR 2014, SOON AFTER I NOTICED THE KEY WAS GETTING HARDER AND HARDER TO TURN OR REMOVE. FINALLY I WAS UNABLE TO REMOVE KEY AT ALL. VW REPLACED IGNITION ASSEMBLY AUG 2014. WAS STILL ALWAYS DIFFICULT TO TURN AND REMOVE PROPERLY. MONTH LATER I CALLED FOR THEM TO TAKE NOTE. WAS TOLD IT TAKES TIME FOR IT TO "WORK ITSELF OUT". 13 MONTHS LATER, WARRANTY UP, I TOOK THE CAR BACK VOICING COMPLAINT. THEY AGREED, AND REPLACED SAME PART AGAIN IN SEPT 2015. OCT 2015 IT STILL ACTS UP. WAS TOLD BY SOMEONE IN THE SERVICE PROBLEM THAT IT IS A COMMON PROBLEM.

ON WEDNESDAY SEPTEMBER 23RD AT OR AROUND 3:40 PM, I PULLED INTO AN ARCO FUEL STATION TO TOP OFF MY VEHICLE. I STILL HAD A 1/4 OF A TANK LEFT BUT DECIDED TO FUEL UP ANYWAY. THE VEHICLE TOOK APPROXIMATELY 11 US GAL OF NO. 2 DIESEL FUEL. AFTER FUELING MY VEHICLE, I DROVE OFF THE FUEL STATION. APPROXIMATELY 3/4 OF A MILE AWAY FROM THE FUEL STATION, MY ENGINE STALLED OUT AND THEN THE GLOW PLUG ICON ON MY INSTRUMENT CLUSTER BEGAN TO FLASH. I HAD MY VEHICLE TOWED TO THE NEAREST VW DEALERSHIP SERVICE DEPARTMENT. THE FOLLOWING DAY THE SERVICE TECHNICIAN CONTACTED ME AND INFORMED ME THAT MY HIGH PRESSURE FUEL PUMP(HPFP) HAD FAILED AND THAT IT HAD CONTAMINATED MY ENTIRE FUEL SYSTEM WITH METAL SHAVINGS. THE WAY THE TECHNICIAN EXPLAINED WHAT HAD HAPPENED TO THE FUEL PUMP WAS, "YOUR FUEL PUMP GRENADED", HIS EXACT WORDS.