2002 VOLKSWAGEN JETTA Complaints
View complaints related to 2002 VOLKSWAGEN JETTA. The complaints found here are submitted by actual consumers with first hand experience. There are more than 680 complaints submitted for the 2002 VOLKSWAGEN JETTA. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2002 VOLKSWAGEN JETTA- WINSTON-SALEM, NC
I HAVE A 2002 1.8T VOLKSWAGEN JETTA - I HAVE EXPERIENCED NUMEROUS FAILURES. 1)RADIO HAS FAILED TWICE - IN EACH INSTANCE FAULT WAS TRACED TO A FUSE - FOLLOWING RADIO FAILURE I EXPERIENCED REPEATED DEAD BATTERIES UNTIL THE RADIO WAS REPAIRED. 2) ABS FAILURE DETECTED WHEN I WAS GETTING MY RADIO FIXED THE SECOND TIME 3)VEHICLE HAS FAILED TO START ON TWO OCCASIONS - I WAIT A MINUTE AND TRY AGAIN - IT WORKED 4)MY WINDOW FELL INTO THE DOOR 5)I EXPERIENCED AN ACTIVATION OF NUMEROUS ENGINE FAULT LIGHTS THAT RESET FOLLOWING ENGINE RESTART 6)THE COATING ON INTERIOR DOOR HANDLE SURFACES PEELS OFF EASILY 7)THE CHROME RING AROUND THE SHIFT KNOW IS PEELING. *AK
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- TORONTO, 00
VOLKSWAGEN JETTA GLS 2002 THE HEATED SEAT ON THE DRIVER'S SIDE STARTED TO SMOKE DUE TO FAULTY WIRING. *LA
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- ENDICOTT, NY
FRONT LEFT (DRIVER'S SIDE) SEAT MATERIAL SPLIT ON THE SEAM HOLDING THE FRONT MATERIAL TO THE SIDE MATERIAL. DIRECTLY UNDER THE SPLIT IS A METAL BRACKET THAT IS NOT PADDED. THIS BRACKET LIKELY CAUSED THE SEAM TO SEPARATE. VOLKSWAGEN OF AMERICA (VOA) HAD ME BRING THE VEHICLE IN TO ONE ONTO VOLKSWAGEN FOR INSPECTION. REPAIR OR REPLACEMENT WAS DENIED BY THE SERVICE MANAGER (CARL SCHIDZICK) DENIED THE CLAIM BECAUSE I WAS BEYOND THE 12,000 MILE WARRANTY. THE VOA REGIONAL SERVICE MANAGER WHOSE NAME WAS REFUSED TO ME BACKED UP THE DEALER AND REFUSED REPAIR/REPLACEMENT. VOA WOULD NOT PROVIDE A COPY OF THEIR REPORT, WOULD NOT PROVIDE CONTACT INFORMATION FOR THE REGIONAL SERVICE MANAGER AND WOULD NOT ALLOW ANY APPEAL. THEY SAID THEY HAVE RECEIVED NO COMPLAINTS REGARDING SEAT MATERIAL FAILURE ON JETTAS. IF THE SEPARATION HAD OCCURRED BEFORE 12,000 MILES THEY SAID THEY WOULD HAVE REPAIRED OR REPLACED THE ITEM. MY NEW CAR SEAT COVER BLOCKS DEPLOYMENT OF THE SIDE AIRBAG. *LA
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- RESTON, VA
EPC WARNING LIGHT CAME ON WHILE DRIVING. WHEN THIS OCCURRED, TAIL LIGHTS AND BRAKE LIGHTS WERE NOT FUNCTIONING. WHEN I ARRIVED AT MY DESTINATION I PARKED MY CAR AS USUAL. WHEN I RETURNED TO MY CAR, IT STARTED, BUT I COULD NOT SHIFT OUT OF PARK. I CALLED THE ROADSIDE ASSISTANCE NUMBER. THEY INSTRUCTED ME TO HIT THE BRAKE WITH MY FOOT AS HARD AS POSSIBLE. THIS ALLOWED ME TO SHIFT OUT OF PARK. THEY ALSO SUGGESTED THAT I TAKE MY CAR TO THE DEALER AS SOON AS POSSIBLE FOR SERVICE. *LA
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- FREMONT, CA
THE POWER WINDOW CONTROLS STOPPED FUNCTIONING AND CAUSED ALL FOUR WINDOWS NOT TO GO DOWN, THEREFORE THE DOORS HAD TO BE MANUALLY LOCKED. THE DEALER FOUND THAT THE COMFORT CONTROL CENTER MODULE HAD TO BE REPLACED. VOLKSWAGEN AGREED TO PAY HALF THE REPAIR COST. *AK NLM
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2002 VOLKSWAGEN JETTA- FREDERICK, MD
WITHIN 30 SECONDS OF STARTING VEHICLE AND TURNING ON THE SEAT WARMER CONSUMER SMELLED SMOKE, AND FELT A BURNING SENSATION ON THE LEGS. DRIVER'S SIDE SEAT HEAT COIL BURNED OUT THROUGH THE SEATS UPHOLSTERY. CONSUMER TURNED SEAT WARMER OFF BEFORE BURN INJURIES WERE SUSTAINED.*AK *NLM
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 VOLKSWAGEN JETTA- NEWARK, NJ
WAS DRIVING 15-20 MPH, WHEN THE VEHICLE RAN OVER A POTHOLE. THE SIDE AIR BAGS DEPLOYED INADVERTENTLY. THE MANUFACTURER AND THE DEALERSHIP WERE CONTACTED. CONSUMER DIDN'T TAKE THE VEHICLE TO DEALERSHIP TO HAVE MECHANIC CHECK. PLEASE PROVIDE FURTHER INFORMATION. *PH
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 VOLKSWAGEN JETTA- TROY, MI
THE DRIVER'S SIDE SEAT HEATER OVERHEATED AND BURNT A HOLE THROUGH DRIVER'S PANTS, BUT DIDN'T BURN THE DRIVER'S LEG. *AK
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 VOLKSWAGEN JETTA- ROCKVILLE, MD
THE SEAT WARMER OF MY 2002 VOLKSWAGON JETTA MALFUNCTIONED AND STARTED A FIRE WITHIN THE SEAT. THERE WAS SMOKE AND A FLAME INSIDE THE SEAT. IT BURNED THE PANTS I WAS WEARING. AND BURNED MY LEG SLIGHTLY.*AK ***WHEN I CALLED THE SERVICE CENTER TO SCHEDULE AN APPOINTMENT TO FIX THIS PROBLEM, THEY SAID "YEAH, THAT'S BEEN HAPPENING, WE'RE CALLING THE CARS 'HOT PANTS'" THEY ALSO TOLD ME THAT THE SEATS ARE ON BACK ORDER, AND THAT THEY HAVE HAD A CAR THERE FOR OVER A WEEK THAT HAD THE SAME PROBLEM.
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- MADISON, WI
WHILE DRIVING I SMELLED SOMETHING BURNING. AS I PULLED OVER I FELT I WAS BEING BURNED ON MY UPPER LEFT LEG (REAR END). I GOT OUT AND CHECKED AND MY SEAT HEATING UNIT HAD BURNED THROUGH THE SEAT, THROUGH MY PANTS AND COAT AND BURNED MY SKIN.*AK
Source: NHTSA WEB SITE