2011 VOLKSWAGEN JETTA Complaints

ON MAY 14, 2012 WHILE DRIVING HOME FROM WORK ON CALIFORNIA I-15 NORTH. I WAS STUCK IN TRAFFIC AROUND THE TAMECULA AREA, AND TRAVELING 15-20 MPH TO DUE TO THE TRAFFIC. I STOPPED MY VEHICLE BECAUSE TRAFFIC STOPPED. TRAFFIC BEGAN TO MOVE ONCE AGAIN, I PRESSED THE ACCELERATOR AND MY VEHICLE BEGAN TO MOVE ONCE AGAIN. WHEN I REACHED 15 - 20 MPH, MY VEHICLE SUDDENLY STARTED TO LOSE POWER AND SLOW DOWN. I RECEIVE A ORANGE BLINKING AMBER LIGHT ON MY DASH CONSOLE. I DOWN SHIFT, AND PRESSED THE ACCELERATOR ONCE AGAIN AND VEHICLE PRODUCED LITTLE POWER. I REFERENCED THE BLINKING ORANGE AMBER LIGHT IN OWNER'S MANUAL AND THE MANUAL STATED THE LIGHT MEANT "ENGINE MALFUNCTION" AND TO CONTACT DEALER IMMEDIATELY. I AS PROCEED ON I-15 NORTH, WHEN I HAD TO TRAVEL UP A HILL, THE VEHICLE BEGIN TO DECELERATE EVEN IF I DOWN SHIFT. THE NEXT MORNING MAY 15, 2012 I TOOK THE VEHICLE TO THE LOCAL VOLKSWAGEN DEALERSHIP TO DIAGNOSE THE VEHICLE. LATER THAT AFTER NOON, I WAS CONTACTED BY THE DEALERSHIP STATING THE FUEL SENSOR HAD GONE BAD AND NEEDED TO BE REPLACED. THE DEALERSHIP REPLACED THE FUEL SENSOR AND I PICKED UP THE VEHICLE ON THURSDAY MAY 17, 2012. ON FRIDAY MAY 18, 2012 I DROVE THE VEHICLE TO WORK. ON THE WAY HOME, AROUND THE SAME AREA ON THE I-15 NORTH TAMECULA CITY LIMITS. AGAIN MY VEHICLE EXPERIENCED THE SAME MALFUNCTION AS BEFORE, LOST OF POWER, LOST OF ACCELERATION, AND BLINKING ORANGE AMBER LIGHT. I STOPPED THE VEHICLE TURNED IT OFF AND BACK ONE I PROCEEDED TO GO, AND 20 MILES LATER RECEIVED THE BLINKING ORANGE AMBER "ENGINE MALFUNCTION" LIGHT AND "CHECK ENGINE" LIGHT. I TOOK THE VEHICLE TO THE DEALERSHIP ON THE MAY 19, 2012 AND LATER THAT DAY WAS TOLD THE FUEL SENSOR AND FUEL PUMP HAD GO BAD. IT IS MAY 29, 2012 AND THE DEALERSHIP STILL HAS THE VEHICLE. DEALERSHIP UNABLE TO DETERMINE THE PROBLEM, AND HOW TO FIX VEHICLE. VEHICLE WAS PURCHASED BRAND NEW IN AUGUST 2011. *TR

WITH LITTLE OR NO WARNING, ENGINE STALLED IN BUSY INTERSECTION DURING EVENING RUSH HOUR. LUCKILY CAR COST INTO ADJACENT PARKING LOT. HAD CAR TOWED TO LOCAL VW DEALER WHO SAID TOTAL FUEL SYSTEM HAD TO BE REPLACED DUE TO HIGH PRESSURE FUEL PUMP FAILURE. REPAIR TOOK SEVERAL WEEKS. *TR

MY 2011 VW JETTAS HIGH PRESSURE FUEL SYSTEM STOPPED WORKING AND THE CAR WILL NOT START. THE DEALER SAID THAT IS WAS CAUSED BY THE FUEL. THE REPAIRS ARE WELL OVER $8000. I UNDERSTAND THAT NHTSA IS LOOKING INTO THIS PROBLEM BECAUSE IT HAS HAPPENED TO SO MANY OTHER VW DIESEL JETTA CARS. I HAVE NOW TALKED TO OVER 15 PEOPLE IN MY AREA THAT HAVE HAD THE SAME ISSUE WITH THE FUEL SYSTEM. I OWN NUMEROUS OTHER DIESEL TRUCKS THAT FILL UP AT THE SAME FILLING STATION AND HAVE NOT HAD THIS PROBLEM. PLEASE DO SOMETHING ABOUT A RECALL SO THIS IS COVERED BY VW. I CAN SEE IF THIS PROBLEMS WAS JUST A FEW CARS, BUT THE TDI WEB SITE LISTS THOUSANDS OF CARS THAT THIS HAS HAPPENED TO. *JS

I AM HAVING WHAT I BELIEVE TO BE A SERIOUS, BUT INTERMITTENT, SAFETY PROBLEM WITH MY 2011 JETTA SPORTWAGON TDI. THERE IS ALSO WHAT MAY BE A RELATED ISSUE WITH THE AUTOMATIC TRANSMISSION SHIFTING AT LOW SPEED. OCCASIONALLY WHEN I ATTEMPT TO ACCELERATE AWAY FROM A STOP SIGN/TRAFFIC LIGHT, THE ENGINE DOES NOT RESPOND TO THROTTLE MOVEMENT. WHEN I TAKE MY FOOT OFF THE BRAKE AND PRESS ON THE GAS PEDAL THE CAR MOVES AHEAD UNDER WHAT I BELIEVE IS IDLE POWER BUT AS I TRY TO ACCELERATE, IT IS LIKE THE GAS PEDAL IS NOT CONNECTED TO THE ENGINE. THE ENGINE IS RUNNING BUT WON'T REV AND MOVE THE CAR. I USUALLY END UP ABOUT A THIRD OF THE WAY INTO THE INTERSECTION WITH A CAR THAT IS SEEMINGLY STALLED (ENGINE STILL RUNNING HOWEVER). THE CAR BEHIND ME THEN HAS TO BRAKE AND IF I HAPPENED TO BE TRYING TO CUT INTO MOVING TRAFFIC, I AM NOW A TARGET FOR THE CROSS TRAFFIC. I REPORTED THIS TO SELLING DEALER SERVICE DEPARTMENT EARLY IN MY OWNERSHIP EXPERIENCE OF THIS CAR AND WAS TOLD DON'T WORRY ABOUT IT, THAT IS NORMAL, IT'S A TRANSMISSION THING. PERHAPS THERE IS A LINK TO THE TRANSMISSION AND AS I MENTIONED EARLIER, THIS IS A PROBLEM AREA AS WELL. WHEN DRIVING SLOWLY, AROUND 20-25 MILES PER HOUR, THE TRANSMISSION CAN'T SEEM TO DECIDE WHAT GEAR IT SHOULD BE IN. IT KEEPS BOUNCING BACK AND FORTH BETWEEN GEARS CAUSING A VERY UNCOMFORTABLE SURGING. THE SURGING PART I CAN WORK AROUND BY SHIFTING TO SPORT MODE. THIS MODE MIGHT ALSO HELP THE ACCELERATION PROBLEM BUT I DON'T HAVE GOOD EXPERIENCE YET TO CONFIRM. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD LOSE POWER AND FAIL TO ACCELERATE BEFORE STALLING SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS WHERE THE DEALER ADVISED THAT THEY COULD FIND NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 18,800.

I HAVE EXPERIENCED DRAMATIC HESITATION WHILE, FROM SLOW SPEED, TRYING TO ACCELERATE QUICKLY ONTO A MAIN ROAD WITH HEAVY TRAFFIC. THE DSG CANNOT FIGURE OUT WHICH GEAR IT NEEDS TO BE IN AND EITHER HESITATES OR GOES INTO WHAT SEEMS TO BE NEUTRAL, THE ENGINE HIGH REVES. THE JETTA JUST COMES TO A STAND STILL IN THE MIDDLE OF THE ROAD AS THE COMPUTER TRIES TO DECIDE WHAT GEAR IT NEEDS TO BE IN.THE HESITATION IS PRONOUNCED ENOUGH THAT I FEAR I WOULDN'T BE ABLE TO GET OUT OF SOMEONE?S WAY IF I HAD TO. THIS IS MOST DEFINITELY A SAFETY CONCERN. I WORK IN THE BOSTON AREA AND YOU NEED TO BE ABLE TO GET INTO FAST MOVING TRAFFIC QUICKLY. THIS HAPPENS ON A DAILY BASIS AND HAS BEEN HAPPENING SINCE I PURCHASED THE CAR IN JANUARY OF 11. I HAVE REPORTED THIS TO THE DEALER NUMEROUS TIMES AND THEY SAID THEY ARE AWARE OF THE PROBLEM. ONE OF THE SERVICE ADVISOR'S STATED THAT THIS IS A KNOWN PROBLEM. *TR

CAR IS A 2011 VW JETTA TDI. I WAS TOLD BY THE VW DEALER THAT THE HIGH PRESSURE FUEL PUMP HAD FALLEN APART CAUSING METAL TO GO THROUGH THE FUEL SYSTEM.I BOUGHT THE CAR NEW IN JULY OF 2011.VOLKWAGEN IS REPLACING THE ENTIRE FUEL SYSTEM BUT I AM CONCERNED THAT DAMAGE MAY HAVE ALREADY BEEN DONE TO THE ENGINE. *JS

COMING BACK FROM THE MALL, I TURNED ON MY CAR AND A FEW SECONDS LATER THE ENGINE SHUT DOWN AND "IMMOBLIZER ACTIVE" MESSAGE APPEARED. RESTARTED CAR AGAIN, ENGINE SHUT DOWN AND THE SAME MESSAGE APPEARED AGAIN. I TRIED IT A COUPLE OF TIMES MORE AND THEN CALLED VW ROADSIDE ASSISTANCE TO GET MY CAR TOWED TO MY DEALER, WHICH LUCKILY, IS NEAR BY THE MALL I WAS AT. ONCE AT THE DEALER (GOT THERE AT 4:30PM, AND THEY CLOSE AT 5 ON SATURDAYS), THE TECHNICIAN HAD TIME TO LOOK AT MY CAR. HE CAME BACK 15 MINUTES LATER AND WAS SURPRISED OF WHAT HE FOUND. THE DIAGNOSTIC MACHINE COULD NOT READ THE ENGINE CONTROL MODULE. HE SAID THAT PRETTY MUCH ACCORDING TO THE TEST, THE ECM/ECU DID NOT EXIST! I HAVE HAD THE CAR FOR ABOUT 8 MONTHS (BRAND NEW) AND ONLY APROX. 9500 MILES DRIVEN SO FAR. THEY WILL CHECK THE CAR IN DETAIL ON THE FOLLOWING MONDAY. WILL WAIT FOR RESULTS. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT PULLED IN THE HIS GARAGE, HE PUSHED THE START/STOP IGNITION BUTTON TO TURN OFF THE CAR, AND THEN PUSHED THE REMOTE BUTTON FOR HIS GARAGE DOOR TO CLOSE. HE OPENED HIS HOUSE DOOR AND SOON BECAME DISTRACTED AND INADVERTENTLY EXITED THE VEHICLE WITHOUT PUTTING IT IN PARK. MOMENTS LATER, THE VEHICLE ROLLED OUT OF THE GARAGE, BEFORE IF FULLY CLOSED. THE FAILURE AND THE CURRENT MILEAGE WAS APPROXIMATELY 16,000. UPDATED 6/12/12 *CN

THE PLASTIC SILVER LINING UNDER THE SIDE WINDOWS DOES NOT FIT PROPERLY. THIS CREATES A VIBRATION/RATTLING NOISE WHICH IS ANNOYING AND IS DISTRACTING TO THE DRIVER. THIS CAN CAUSE A SAFETY ISSUE. *JS