2011 VOLKSWAGEN JETTA Complaints

FILLED UP WITH 13.455 GALLONS OF #2 ULSD DIESEL ON 01/25/12 WITH 11,363 MILES ON THE VEHICLE. PRIOR TO FILLING THE VEHICLE HAD LESS THAN A 1/4 TANK OF DIESEL. ON 02/05/12 WAS TRAVELING IN VEHICLE AT APPROXIMATELY 45 MPH AND STARTED TO HEAR PINGING NOISES FROM THE ENGINE BAY. SLOWED TO A STOP WHERE THE ENGINE DIED AND REFUSED TO START. THE VEHICLE HAD 11,721 MILES ON IT, 358 MILES (90% WHICH WERE HIGHWAY MILES) SINCE THE PREVIOUS FUELING. VEHICLE WAS TOWED TO LOCAL VW DEALER WHERE I WAS TOLD THE TANK WAS DRY AND HPFP HAD FAILED AS A RESULT. CONTESTED THE FACT THAT THE TANK WAS DRY GIVEN THE FACT THE VEHICLE HAD SLIGHTLY LESS THAN 1/4 TANK PRIOR TO THE FAILURE AND THAT IT WAS IMPOSSIBLE THAT IT HAD RUN DRY GIVEN THE FACT THAT THE TANK HAD BEEN FILLED TO THE TOP AT THE PRIOR FILLING AND THAT I HAD NOT DRIVEN ENOUGH DISTANCE TO HAVE USED UP THE FUEL. VW TECH CONFIRMED THAT THE GAS GAUGE WAS OPERATIONAL AND CORRECT. VW DEALER REPLACED HPFP UNDER WARRANTY BUT WOULD NOT LISTEN TO ME WITH REGARDS TO RUNNING THE TANK DRY. *TR

AT STEADY THROTTLE ANGLE OF ACCELERATOR PEDAL, SLOW SPEEDS PULLING OUT ON TO MAIN ROAD WITH HEAVY TRAFFIC. DSG CAN NOT SELECT THE PROPER GEAR AND HESITATES SO BADLY THAT WE WERE ALMOST T- BONED IN THE DRIVERS SIDE OF THE JETTA BY ON COMING TRAFFIC. I GUESS ABOUT .1 TENTH OF A SECOND NO MOVEMENT FOR THE JETTA. THIS DSG HAD A DAUL CLUTCH FLYWHEEL AND IS A COMPUTER SHIFTED MANUAL TRANSMISSION ON DUAL SHAFTS TO OUTPUT DRIVE. I CALLED THIRD DIFFERENT DEALER AND ALL SAY THIS IS THE WAY THE JETTA WITH DSG PERFORMS. DEALER GUNTHER VOLKSWAGEN IN BUFORD WAS HELPFUL, AND ACKNOWLEDGED THE PROBLEM. VOLKSWAGEN HAS NO SOFTWARE FIX. VILLAGE VOLKSWAGEN CHATTANOOGA, TN ADVISOR SHARED THAT ALL DSG TRANSMISSIONS HAVE THE PROBLEM. VOLKSWAGEN DESIGNED AND MAKE THE DSG, WHY CAN THEY NOT FIX THE PROBLEM? THIS IS A SAFETY PROBLEM THAT WILL END UP GETTING DRIVERS AND PASSENGERS HURT. THE JETTA JUST STANDS STILL IN THE MIDDLE OF THE LANE AS THE COMPUTER DECIDES WHAT GEAR SELECTION IS NEEDED. THIS HAS HAPPENED TO US THREE DIFFERENT TIMES. MY WIFE IS SCARED TO DRIVE THE JETTA FOR FEAR OF A ACCIDENT. WE HAVE CONTACTED VOLKSWAGEN OF AMERICA ABOUT THE PROBLEM. AFTER MARKET SOFTWARE COMPANY UNITRONICS HAS A SOFTWARE FIX AT A COST OF $500.00. PLEASE CONTACT ME! *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE TRANSMISSION DID NOT SHIFT PROPERLY. AS A RESULT, THE VEHICLE HESITATED AND DECELERATED ALMOST TO A COMPLETE STOP. THE CONTACT MENTIONED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE AND STATED THAT THE VEHICLE WAS OPERATING UNDER NORMAL CONDITIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO REFERRED HE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,700 AND THE CURRENT MILEAGE WAS 8,700. UPDATED 04/11/12*LJ CONSUMER STATED THERE WERE 3 INCIDENTS OF HESITATION WITH THE VEHICLE WHILE DRIVING ON ROADS WITH SPEED LIMITS OF 55 MPH. CONSUMER ALSO STATED VEHICLE HESITATED ALMOST TO A COMPLETE STOP WHILE SLOWING DOWN. CONSUMER TOOK TO VW DEALER ON 12/19/11 AND DEALER INFORMED CONSUMER TRANSMISSION SHIFTED NORMALLY. ON 12/30/12 THE DEALER UPDATED SOFTWARE .CONSUMER SEARCHED ONLINE FOR TECHNICAL SERVICE BULLETINS AND FOUND INFORMATION ABOUT THE DELAY ON ACCELERATION ON CONSUMERS VEHICLE. UPDATED 6/7/12 *SD

I WAS OPERATING THE CAR ON A HIGHWAY WHEN THE CAR LOST ALL POWER IN TRAFFIC. I WAS LUCKY THAT I WAS ABLE TO GET TO THE SIDE OF THE ROAD WITHOUT A SERIOUS INCIDENT OCCURRING. I WAS A BIT SHAKEN AS THE CAR JUST TOTALLY FAILED IN TRAFFIC. THE CAUSE ACCORDING TO THE DEALER IS CATASTROPHIC FAILURE OF THE INJECTOR PUMP (DIESEL). DEALER INFORMED ME THAT THE INJECTOR PUMP, INJECTORS, INJECTOR LINES, PRIMARY FUEL LINES, PRIMARY FUEL PUMP, AND THE FUEL TANK ALL HAD TO BE REPLACED BECAUSE THE INJECTOR PUMP TOTALLY CAME APART AND DISTRIBUTED METAL THROUGHOUT THE FUEL SYSTEM. THIS CAR HAS LESS THAN 21K ON IT. DEALER ADMITTED THAT THE INJECTOR PUMPS ARE OF QUESTIONABLE QUALITY AND THERE IS A HISTORY OF FAILURE DUE TO INFERIOR PARTS IN THE PUMPS. DEALER SAID THAT THE NEW PUMP IS UPGRADED AND AFTER THE ENTIRE FUEL SYSTEM IS REPLACED THE CAR WILL BE TROUBLE FREE. DEALER ALSO NOTED THAT THE FUEL PUMPS ARE DESIGNED TO OPERATE ON EUROPEAN DIESEL WHICH CONTAINS SULFUR FOR LUBRICITY. US DIESEL WHICH HAS LOW SULFUR IS DESTROYING THE PUMPS. SEEMS AS THOUGH A TOTAL RECALL SHOULD BE ORDERED TO REMOVE THESE BAD INJECTOR PUMPS. DEALER STATED THE TOTAL COST OF THE WORK IN EXCESS OF 10K WHICH WILL BE PAID BY VW AT NO COST TO ME. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS THEN TOWED TO AN AUTHORIZED DEALER. THE DEALER STATED THAT THE HIGH PRESSURE FUEL PUMP FAILED. THE DEALER REPLACED THE FUEL TANK, HIGH PRESSURE FUEL PUMP, AND THE FUEL LINES. THE STALLING FAILURE WAS CORRECTED, BUT THE VEHICLE NO LONGER PERFORMED WITH THE SAME FUEL EFFICIENCY. THE CONTACT FELT THAT THE RECALL REPAIRS CAUSED THE DECREASE IN FUEL EFFICIENCY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DENIED ASSISTANCE WITH THE FUEL EFFICIENCY FAILURE. THE FAILURE MILEAGE WAS 14,299 AND THE CURRENT MILEAGE WAS 20,558.

THE CAR MADE LOUD KNOCKING NOISES AND STOPPED. THE SERVICE ADVISOR FIRST SAID THERE WAS AN IGNITION IN THE FUEL PUMP, THEN 10 DAYS LATER HE SAID IT WAS FUEL PUMP FAILURE. ALL DIESEL FUEL I PURCHASED FOR THE CAR WAS PURCHASED AT PMM MOBIL, 26393 VERMONT AVE., HARBOR CITY CA., 90710. I HAD JUST FILLED UP WITH FUEL 10 MILES EARLIER AND I WAS 1/2 BLOCK AWAY FROM MY HOME WHEN THE CAR FAILED, I COULD HAVE BEEN ANYWHERE! THE SAME SERVICE ADVISER GAVE NO SUGGESTIONS TO HELP PREVENT ANOTHER FAILURE, LEAVING ME TO RELY ON THE INFORMATION ON THE INTERNET TO KEEP THE CAR RUNNING. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND UPON EXITING THE VEHICLE, THERE WAS AN INCREASE IN THE ENGINE RPMS. THE VEHICLE ALSO WOULD NOT SHUT OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE PUSH TO STOP BUTTON FAILED. A SWITCH CLIP ON THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. UPDATED 05/31/12*LJ

THE VEHICLE IMMOBILIZER ACTIVATES, PREVENTING THE VEHICLE FROM BEING STARTED AND LEAVING DRIVER STRANDED. *TR

LETTER TO ADMINISTRATOR FROM REGARDING A PROBLEM WITH HIS 2011 VOLKSWAGEN JETTA SEL. *KB THE CONSUMER STATED 13 DAYS AFTER PURCHASING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, BUT THE PROBLEM WAS NOT RESOLVED. THE CONSUMER WENT TO ANOTHER VW WHO HAS BEEN HANDLING THE PROBLEM EVER SINCE. THE CONSUMER STATED HE HAS BEEN TO THE DEALER FOUR TIMES IN ORDER TO RESOLVE THE ONGOING PROBLEM. THE CONSUMER REQUESTED THAT VOLKSWAGEN WRITE OFF THE VEHICLE AS A DEFECTIVE, UNSAFE VEHICLE; SINCE THE PROBLEM WAS IN THE FUEL SYSTEM (CODE PO456) EVAP LEAK.

ATTEMPTED TO START 2011 JETTA TDI WITH 11000 MILES AFTER IT HAD BEEN SITTING IN A PARKING LOT FOR 9 HOURS. TEMPERATURE 45F OUTSIDE. VEHICLE STARTED PERFECTLY AND THEN DIED SECONDS LATER. ATTEMPTED TO START VEHICLE AGAIN, BUT WOULD NOT TURN OVER. HAD A LOT OF TROUBLE GETTING IT TO START AND WHEN IT DID IT WAS RUNNING VERY ROUGH AND THEN WOULD DIE IMMEDIATELY. FINALLY ABLE TO START VEHICLE AND KEEP IT RUNNING AFTER APPROXIMATELY 30 MINUTES. WAS ABLE TO DRIVE 30+ MILES HOME - STARTED FINE AFTER. THIS IS THE SECOND OCCURRENCE. THIS FIRST OCCURRED APPROXIMATELY 1 MONTH AGO WITH 8000 MILES ON VEHICLE. OUTSIDE TEMPERATURE WAS IN MID FORTIES. CAR WOULD NOT START AT ALL - KEPT TURNING OVER, BUT WOULD NOT START. GLOW PLUG LIGHT FLASHED INTERMITTENTLY. AFTER WAITING APPROXIMATELY 45 MINUTES TO 1 HOUR THE CAR STARTED UP FINE WITHOUT HESITATION. VEHICLE WAS AT DEALER 2 DAYS PRIOR TO SECOND INCIDENT, BUT THEY COULD NOT FIND ANYTHING. VEHICLE WILL BE RETURNING TO DEALER ASAP. *TR