2011 VOLKSWAGEN JETTA Complaints

AS I'M DRIVING ALONG THE INTERSTATE GOING 60 MPH MY TIRE PRESSURE LIGHT COMES ON A MILE LATER THE STEERING WHEEL JERKS OUT OF MY HAND AND I CAN HEAR THE TIRE FLAPPING. LUCKILY I WAS ABLE TO PULL OVER TO THE SIDE WITHOUT AN ACCIDENT. I TAKE THE TIRE TO THE DEALER WHERE I BOUGHT THE CAR FIVE MONTHS (AUGUST) AGO AND THEY SAID THERE IS NOTHING THEY CAN DO BUT SELL ME ANOTHER TIRE. THE DEALER ALSO REFUSED TO GIVE ME THE NUMBER TO CONTACT CONTINENTAL DIRECTLY ABOUT THE TIRE. SO FAR NOTHING HAS BEEN DONE ABOUT THE TIRE. *TR

THIS IS A RE-OCCURRENCE OF THE COMPLAINT 10425920 THAT WAS SUBMITTED BY ME ON 17 SEPTEMBER AND IS LISTED ON THIS SITE. IT HAS HAPPENED AGAIN. SYMPTOMATICALLY IT IS THE SAME. WHILE TRYING TO GAIN ACCESS TO THE VEHICLE THE KEY FOB WOULDN'T OPEN THE DOORS. AFTER GAINING ENTRY TO THE VEHICLE ALL LOCKS ARE INOPERATIVE AND THE FUSE IS BLOWN. THE INITIAL ISSUE WAS WORKED ON BY MY LOCAL VW DEALER BUT DUE TO THE ODD NATURE OF THE ISSUE VW TECH WAS CONSULTED. THE SYSTEM FUSE WILL ONLY BLOW IF I TRY TO GAIN ENTRY TO THE CAR WITH THE KEY FOBS. IF A NEW FUSE IS INSTALLED AND THE SENSORS ON THE ACTUAL DOOR HANDLES ARE USED THE FUSE WILL NOT BLOW. THE DEALER HAD THE CAR FOR A WEEK AND VW WAS INDECISIVE ABOUT WHAT TO DO. VW ADVISED THE DEALERSHIP TO JUMP OUT THE FUSE AND RETURN THE VEHICLE TO ME (AND THEY DID!) UNTIL THEY COULD FIGURE OUT THE WAY AHEAD. I WAS ASKED TO RETURN THE VEHICLE TO THE DEALER A FEW WEEKS LATER AND A COMPLETE REPLACEMENT CENTRAL LOCKING CONTROL UNIT WAS INSTALLED. I AM RETURNING THE CAR TO THE DEALER FOR ANOTHER ATTEMPT AT SOLVING THE PROBLEM. I AM QUITE SURE THAT VW SHOULDN'T BE ADVISING DEALERSHIPS TO JUMP OUT FUSES AND RETURN VEHICLES TO CUSTOMERS FOR USE. BEYOND THE TECHNICAL ISSUE VW TECHLINES BEHAVIOR IS ALARMING AND IT WOULD BE WORTH ASKING TO SEE THE DIALOG FILES FOR MY ISSUE. I WILL ADVISE REGARDING THE OUTCOME OF THIS NEXT VISIT. *TR

REFERENCE: NHTSA ACTION NUMBER: EA11003 - PLEASE ADD US TO ONGOING INVESTIGATION OUR 2011 VOLKSWAGEN JETTA SPORTWAGEN TDI ONLY 4 MONTHS OLD WITH 3500 MILES - FAILED ON THE HIGHWAY WHILE TRYING TO ACCELERATE AROUND A DANGEROUS SITUATION. THE A BLINKING GLOW PLUG LIGHT CAME ON AND THE CAR WENT INTO LIMP MODE (NO POWER) ON THE HIGHWAY AT HIGH SPEEDS. (FWIW - A BABY + PREGNANT WIFE DRIVING). ABLE TO REPRODUCE AFTERWARDS - PRESSING A HARD THROTTLE/ACCELERATING WOULD DISABLE THE VEHICLE INTO LIMP MODE. REPORT CAME BACK THE ENTIRE FUEL SYSTEM - HPFP NEEDED TO BE REPLACED. A BRAND NEW VEHICLE SHOULD NOT HAVE A FAILURE LIKE THIS FROM JUST FILLING UP THE TANK THE PREVIOUS DAY. WE HAVE KEPT ALL RECEIPTS, LOGGED MILES AND HAD THE STATE DEPT SHUT DOWN THE STATION AND PULL A FULL LAB REPORT ON THE FUEL. EVERYTHING CHECK OUT OK BY THE STATE STANDARDS. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 65 MPH THE ENGINE STALLED WITHOUT WARNING. THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE IN THE FUEL SYSTEM. THE VEHICLE WAS REPAIRED. THE DEALER REPLACED THE FUEL LINES, PUMP, AND THE FUEL TANK. THE CONTACT STATED THE ENTIRE FUEL SYSTEM WAS REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 14,299.

BOUGHT MY JETTA TDI NEW 4 MONTHS AGO. FILLED UP WITH DIESEL ON A MONDAY MORNING AND HAD DRIVEN APPROXIMATELY 70 MILES BEFORE I HAD THIS PROBLEM. WAS DRIVING HOME TUESDAY (AT 60MPH) WHEN SUDDENLY LOST ACCELERATION AND GLOW PLUG LIGHT STARTED FLASHING. WAS ABLE TO LIMP TO A VW DEALERSHIP ABOUT 1 MILE BACK BUT CAR WOULD NOT ACCELERATE ABOVE 35MPH. THE NEXT DAY THE DEALERSHIP GAVE THE DIAGNOSIS OF WATER IN THE DIESEL AND TOLD ME "EVERYTHING THAT THE DIESEL HAD TOUCHED" WOULD HAVE TO BE REPLACED (FUEL TANK, LINES, FILTER, ETC.) .THEY SAID THE VW WARRANTY WOULD PAY FOR IT THIS ONE TIME BUT IF IT HAPPENED AGAIN I WOULD BE RESPONSIBLE FOR THE OVER $5000 COST. WHEN I ASKED HOW I COULD AVOID THIS IN THE FUTURE I WAS TOLD I JUST NEEDED TO PURCHASE MY DIESEL FROM A "REPUTABLE" PLACE. (SERIOUSLY!!! DO THEY THINK I AM BUYING "BUBBA'S HOME BREWED BIODIESEL" ON THE SIDE OF THE ROAD OR SOMETHING???) I REPORTED TO THE TEXAS DEPT OF AGRICULTURE THAT THE VW DEALERSHIP WAS CLAIMING THE DIESEL I HAD PURCHASED ON MONDAY HAD WATER IN IT. THE TDA PROMPTLY CAME OUT AND INVESTIGATED THE STATION WHERE I PURCHASE FUEL AND REPORTED TO ME THAT THEY FOUND NOTHING WRONG WITH THE DIESEL. THIS SOUNDS TO ME LIKE A MAJOR OVERSIGHT ON THE PART OF VW IF THERE IS NO WAY TO AVOID SUCH A POTENTIALLY DANGEROUS AND COSTLY PROBLEM. I TRADED A MUCH NICER AND MORE COMFORTABLE SUV FOR THIS JETTA IN AN ATTEMPT TO SAVE $$$ ON FUEL. I THINK I'VE MADE A HUGE MISTAKE. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE THE VIBRATION DAMPER ISOLATIONS INSTALLED IN THE FUEL INJECTION LINES. THE DEALER AND THE MANUFACTURER WERE CONTACTED AND THEY ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 11V490000 (FUEL SYSTEM, DIESEL) AND DENIED ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 7,000.

I WAS TRAVELING ON A PA INTERSTATE WHEN A WARNING LIGHT BEGAN FLASHING ON MY DASHBOARD. I IMMEDIATELY LOST ACCELERATION IN MY VEHICLE, AND WHEN I PULLED OFF TO THE SHOULDER OF THE ROAD DIESEL FUEL WAS RUNNING FROM BENEATH MY VEHICLE OFF TO THE SHOULD OF THE ROAD. I WAS UNABLE TO MAKE IT TO THE NEAREST EXIT AND HAD TO WAIT FOR ASSISTANCE FROM THE POLICE AND A TOWING COMPANY. THERE WAS NO WARNING THAT ANYTHING WAS GOING WRONG UNTIL IT HAPPENED. THE EVENTS ALL HAPPENED WITHIN 20 SECONDS OF EACH OTHER, WITH NO OTHER WARNING. *TR

VEHICLE WAS ENTERED WITH A PASSENGER. AFTER IT WAS STARTED, AN ALERT WAS HEARD ALONG WITH A DASH BOARD WARNING INFORMING ME THERE WAS A PROBLEM WITH AIRBAG SYSTEM. THE A/C ALSO BECAME INOPERABLE. VW DOES NOT HAVE THE REPLACEMENT PARTS READILY AVAILABLE AND WILL HAVE THE VEHICLE FOR SOME TIME. *TR

WE HAD JUST ARRIVED TO OUR NEPHEW'S POP WARNER FOOTBALL GAME. WHEN WE GOT OUT OF THE VEHICLE WE TOLD OUR 8 YEAR OLD SON TO STAND BY THE CAR WHILE WE PULLED OUT OUR OTHER SON'S STROLLER OUR OF THE TRUCK. OUR 8 YEAR OLD LEANED AGAINST THE DRIVER SIDE REAR END WHEN SUDDENLY WE HEARD HIM SCREECH IN PAIN. WE ASKED WHAT HAD HAPPENED HE SAID THAT HE FELT SOMETHING HOT HIT HIS LEG. WHEN WE LOOKED WE NOTICED THAT HE HAD BURNED HIS RIGHT CALF AND IT WAS BECAUSE THE EXHAUST PIPES STUCK OUT TOO FAR. WE TRIED TO TREAT THE BURN OURSELF WITH BURN OINTMENT BUT IT WAS NOT ENOUGH. THE NEXT DAY WE TOOK HIM TO THE EMERGENCY ROOM TO HAVE A DOCTOR LOOK AT IT AND SHE SAID THAT HE HAD 3RD DEGREE BURNS AND THAT IT WAS INFECTED.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN WOULD ACTIVATE AT ANY TIME INDEPENDENTLY AND COULD NOT BE SHUT OFF. THE DEALER WAS CONTACTED AND THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V196000 (ELECTRICAL SYSTEM: FUSES AND CIRCUIT BREAKERS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO SPEAK WITH THE DEALER. THERE WERE NO FURTHER REPAIRS. THE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE. UPDATED 12/02/11*LJ UPDATED 06/13/2012 *JS