2019 VOLKSWAGEN JETTA Complaints

AFTER A COUPLE OF MONTHS OF OWNERSHIP, THE VEHICLE DEVELOPED WATER LEAKS THROUGH THE REAR DOOR HANDLES WHEN THE CAR WAS STATIONARY. WHENEVER IT RAINED, WATER GOT INTO THE DOOR LOCK LATCH MECHANISMS AND WATER WAS POOLING BETWEEN THE INNER AND OUTER DOOR SEALS. WHEN THE DOORS WERE OPENED, WATER POURED OUT. I EXPLAINED THIS ISSUE TO MY LOCAL DEALER AND DEMONSTRATED THE PROBLEM BUT THEY CLAIMED THAT THEY TALKED TO VOLKSWAGEN AND THAT IT WAS NORMAL WATER DRAINAGE. I DON'T BELIEVE THIS IS NORMAL FOR THE FOLLOWING REASONS : 1) THE FRONT DOORS DON'T HAVE THIS ISSUE 2) THIS ISSUE IN THE LEFT REAR DOOR IS NOT AS BAD AS THE RIGHT REAR DOOR ( A GOOD AMOUNT OF WATER POOLS IN THE SILL IN THE RIGHT REAR DOOR AND I CAN SEE WATER IN THE LOCK LATCH MECHANISM ) 3) THIS ISSUE DIDN'T EXIST WHEN I FIRST BOUGHT THE CAR 4) WATER IS POOLING INSIDE OF THE OUTER PLASTIC DOOR SEAL THAT IS ON THE DOOR SO IF ENOUGH WATER ACCUMULATES, IT MAY END UP PASSING THE INNER PLASTIC SEAL THAT IS ON THE FRAME ( THERE ARE DRAINAGE HOLES ON THE OUTER BOTTOM PART OF THE DOOR, WHICH IS FOR NORMAL WATER DRAINAGE. I AM NOT REFERRING TO THESE ) 5) THIS CAN LEAD TO RUST IN THE LOCK MECHANISM AND CAN ALSO BE A SAFETY HAZARD IN COLD WEATHER WHERE THE DOOR LOCKS MAY FREEZE SHUT 6) I HAVE NOT SEEN THIS TYPE OF ISSUE IN ANY OF THE OTHER VEHICLES I'VE OWNED SO, I DON'T AGREE WITH THE DEALER'S AND MANUFACTURER'S ASSESSMENTS THAT THIS IS NORMAL. PLEASE LOOK INTO THIS ISSUE.

TRUNK LID DOES NOT STAY OPEN ALL THE WAY UNLESS IT IS PUSHED AND LOCKED INTO PLACE. COULD KNOCK SOMEONE OUT IF YOU FORGET TO DO THIS. NEVER SEEN A DESIGN LIKE THIS. VW SHOULD ADDRESS AND FIX THIS HAZARD.

THE TAIL LIGHTS OF MY NEW 2019 VW JETTA, ARE A HAZARD FOR ANYONE WASHING THE VEHICLE. THEY ARE VERY SHARP AT THE BOTTOM EDGE AND YOU CAN CUT YOUR SELF. AS A MATTER OF FACT THAT HAPPENED TO THE SALES AGENT THAT I NEGOTIATED WITH ON DECEMBER 27TH AT VW GUNTHER ON DELRAY BEACH FLORIDA. HE WENT TO HELP WITH THE CLEANING OF THE CAR FOR THE DELIVERY, AND CAME BACK BLEEDING WITH A BANDAGE IN HIS FINGER. NOW I AM AFRAID TO CLEAN THAT AREA AND I TOLD EVERYONE IN MY FAMILY TO BE CAREFUL. I THINK VW SHOULD CORRECT THIS ISSUE ASAP

IT APPEARS THAT THE MAJORITY AND OR ALL OF THE NEW 2019 VOLKSWAGEN JETTA'S HAVE TORQUE CONVERTER DEFECTS. THE DEFECT CAUSES THE VEHICLE TO EMIT A LOUD SCRAPE AND GRINDING NOISE WHICH CAN DISTRACT THE DRIVER. THE COULD CAUSE DRIVERS TO PULL OVER AND POTENTIALLY CAUSE AN ACCIDENT. THE NEW 2019 VOLKSWAGEN JETTA THAT I HAVE BEEN DRIVING HAS BEEN TO THE SHOP 3 TIMES DUE TO THIS SOUND THE TRANSMISSION IS MAKING ON THIS VEHICLE. I HAVE BEEN TOLD THAT IT'S A 'NORMAL CHARACTERISTIC' OF THE CAR. HOWEVER, THIS NEEDS TO REVIEWED BY A 3RD PARTY AS PROPERLY FUNCTIONING AND SAFE TRANSMISSIONS DO NOT GRIND OR SCRAPE AS THESE NOISES GENERALLY MEAN THAT INTERNAL DAMAGE IS OCCURRING INSIDE OF THE VEHICLE'S TRANSMISSION. VOLKSWAGEN ALLOWED ME TO REVIEW A DOCUMENT STATING THEY WERE AWARE OF THE TORQUE CONVERTER ISSUE WITH THIS CAR, HOWEVER, THEY ARE CLAIMING IT'S NORMAL. AGAIN, SAFE TORQUE CONVERTERS DO NOT GRIND OR SCRAPE. HERE'S THE ID TO THE VOLKSWAGEN DOCUMENT THAT CAN BE REQUESTED FROM VW: 32-18-01TT. THE 2019 VW JETTA THAT I HAVE WAS TAKEN TO A 3RD PARTY TRANSMISSION EXPERT AND I WAS TOLD THAT IT WAS A SERIOUS DEFECT AND THEY DID NOT FEEL SAFE TO DRIVE THE CAR FOR EXTENDED PERIODS OF TIME. I FEEL THE SAME WAY, HOWEVER, I'M BEING TOLD BY VW AND THEIR DEALERSHIPS THAT GRINDING TRANSMISSIONS ARE NORMAL AND SAFE WHICH CONTRADICTS REALITY. GRINDING TRANSMISSIONS ON NEW VEHICLES ARE NOT SAFE, THEY'RE DEFECTIVE AND SAYING THAT THEY ARE NORMAL IS LEGALLY CONCERNING. PLEASE LOOK INTO THE SAFETY AND VALUE IMPLICATIONS OF THIS ISSUE FOR A NEW 2019 VOLKSWAGEN JETTA'S. I AM VERY CONCERNED FOR MY SAFETY AND JUST WANT THE PROBLEM FIXED BY VOLKSWAGEN. THEY HAVE REFUSED TO HELP ME 3 TIMES AND I HAVE BEEN GIVEN A RUN AROUND BY VW REGIONAL CARE PROVIDERS WITH THIS ISSUE, TOO (IT'S BEEN A TERRIBLE EXPERIENCE DEALING WITH VW AT TRYING TO GET THE VEHICLE BOUGHT BACK FOR SUCH A BAD DEFECT).

I PURCHASED THIS CAR IN EARLY MAY 2018. EARLY ON, I EXPERIENCED INCREASING RPM WHEN THE GAS WAS RELEASED AND THE CLUTCH ENGAGED. A SLIGHT BURNING SMELL COULD BE DETECTED FROM THE CLUTCH SOME OF THE TIME. HOWEVER, ON 3 OCCASIONS, THIS MALFUNCTION WAS EXTRAORDINARY, WHERE THE ENGINE RPM SOARED VERY HIGH AND THE CLUTCH DID NOT SEEM TO FULLY DISENGAGE. ON ALL THREE INCIDENTS, THE BURNING SMELL WAS SIGNIFICANT. WITH ONLY 5800 MILES, THE DEALERSHIP DISCOVERED THAT THE CLUTCH WAS WORN TO THE RIVETS. VW OF AMERICA'S RESPONSE; 'OPERATOR ERROR' ' NOT A WARRANTY CONCERN. POINT OF REFERENCE: I HAVE OWNED / OPERATED 8 CARS WITH MANUAL TRANSMISSION OVER THE PAST 43 YEARS FOR A TOTAL OF OVER 700,000 MILES OF DRIVING. I HAVE NEVER NEEDED TO SERVICE A CLUTCH UNDER 100,000 MILES OF SERVICE. THE DEALERSHIP SERVICE DEPARTMENT WAS NOT ABLE TO REPLICATE THIS MALFUNCTION, AS IT ONLY OCCURRED A FEW TIMES EACH MONTH. VW OF AMERICA AGREES IT IS VERY UNUSUAL TO HAVE A CLUTCH WEAR SO QUICKLY, BUT ALSO BELIEVES IT IS DUE TO THE WAY I DRIVE THE CAR AND NOT COVERED BY THEIR WARRANTY. 90% OF MY DRIVING IS ON A 30 MILE (INTERSTATE) SEGMENT BETWEEN MY HOME AND O'HARE AIRPORT (I AM AN AIRLINE PILOT). I CANNOT IMAGINE THE DELIBERATE EFFORT IT WOULD TAKE, OR THE PAIN IN SITTING THROUGH THE KIND OF 'NORMAL' CLUTCH ACTION IT WOULD REQUIRE TO WEAR MY CLUTCH DOWN TO NOTHING IN JUST 5800 MILES. VW OF AMERICA GAVE ME 30 DAYS TO ACCEPT THEIR FINAL OFFER: A REDUCED COST TO ME FOR THE REPAIR OF MY WORN CLUTCH. VW IS NOT ACKNOWLEDGING THAT THERE IS ANYTHING MECHANICALLY WRONG WITH MY CAR OR THE OPERATION OF THE MANUAL CLUTCH SYSTEM. THERE IS NO CONCERN FOR THE ONGOING ISSUE ONCE THE CLUTCH HAS BEEN RESTORED.

TAKATA RECALL- I TOOK THE VEHICLE IN BECAUSE THE HORN ON THE VEHICLE WAS GOING OFF RANDOMLY WHILE DRIVING. ONCE DIAGNOSED VW DEALERSHIP SAID THAT IT WAS BECAUSE THE FIREWALL OF THE VEHICLE HAD NOT BEEN SEALED, THEREFORE WATER WAS ENTERING THE VEHICLE. THERE WAS MOLD FOUND IN THE VEHICLE, WHICH NOW THEY HAVE TO REPLACE THE INTERIOR OF THE VEHICLE. THE VEHICLE HAS BEEN AT THE DEALERSHIP FOR OVER TWO WEEKS, AND I HAVE NOT RECEIVED A COMPLETION DATE FROM THE DEALERSHIP. THEY HAVE ACTUALLY MADE NO EFFORTS TO CONTACT ME.

TRANSMISSION GRINDING NOISE FROM DRIVER SIDE OF VEHICLE WHEN AT OR PASSING 29-31 MPH. NOISE DIMINISHES AND THEN RETURNS AGAIN AT 39-41 MPH.

TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH OR HIGHER, THE CONTACT HEARD A LOUD BUZZING AND GRINDING SOUND COMING FROM THE TRANSMISSION. THE CONTACT TOOK THE VEHICLE TO SUNRISE VOLKSWAGEN (931 SUNRISE HWY, LYNBROOK, NY 11563, (516) 596-5970) TO HAVE THE TRANSMISSION CHECKED, BUT AN APPOINTMENT COULD NOT BE MADE UNTIL JANUARY 18, 2019. THE MANUFACTURER STATED THAT THEY WOULD CONTACT NHTSA. THE FAILURE MILEAGE WAS 250. *DT CONSUMER WAS TOLD BY THE DEALER NO "REPAIR" WOULD BE NEEDED THAT THEY FELT IT IS NORMAL. *JB

WINDSHIELD WIPERS ON MEDIUM AND HIGH SETTINGS, HITS A PILLAR AND MAKE A LOUD TAPPING METALLIC EVERY WIPE. IT'S A POOR QUALITY SOUND THAT GETS WORSE AT HIGHWAY SPEEDS BECAUSE OF ADDED WIND STRESS TO WIPERS. MY 2005 BEATER NISSAN SENTRA WIPERS OPERATING SOUNDS LIKE A LEXUS COMPARED TO THIS 2019 JETTA SEL. TOLD DEALER, THEY TESTED AND CONFIRMED IT'S A PROBLEM. REPAIRED CAR WITH A "WIPER ARM ADJUSTMENT". I PICK UP CAR AND OF COARSE, WIPERS STILL MAKE THE STUPID NOISE. I WILL TAKE BACK NEXT OIL CHANGE AND PUSH HARDER. IT RUINS THIS CARS REFINEMENT WHEN ITS RAINING, IT'S SO ANNOYING AND VERY NOTICABLE.

THE VEHICLE SUSPENSION HARNESS SYSTEM WAS DAMAGED BY VW ROADSIDE ASSISTANCE'S CONTRACTED TOW COMPANY.