2010 VOLKSWAGEN JETTA Complaints

ROUTINE FUEL FILTER REPLACEMENT REVEALED METAL FLAKES IN THE FUEL FILTER INDICATIVE OF FUEL PUMP FAILURE WHICH COULD LEAD TO ENGINE FAILURE AT SPEED. VEHICLE: 2010 JETTA TDI SPORTWAGON (DIESEL). *TR

VEHICLE FAILED AFTER IT WAS DRIVEN 200 MILES POST FILL-UP. THE CAR WAS FILLED WITH DIESEL FUEL IN THE MORNING PRIOR TO COMMUTING INTO ST. PETERSBURG AND BACK TO ST. CLOUD, FL, 206 MILES ROUND TRIP. WE WENT OUT TO START THE CAR AGAIN AND IT WOULD NOT START, AND SAID SERVICE NOW. MY WIFE, WHO DROVE THE VEHICLE DURING THE DAY REPORTED NO POWER LOSSES OR IRREGULAR BEHAVIOR WHILE SHE WAS DRIVING THE VEHICLE. VEHICLE WAS TOWED TO DAVID MAUS VW WHERE THE TECH FOUND METAL SHAVINGS IN THE FUEL FILTER AND DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE DUE TO CONTAMINATED FUEL. WE HAVE RECEIPT FROM FILL UP IN THE MORNING SHOWING DIESEL FUEL PURCHASE. *TR

2010 VOLKSWAGEN SPORTWAGEN TDI. CAR SUFFERED DOZENS OF LOSS OF POWER INCIDENTS, SEVERAL LEFT THE CAR WITHOUT POWER AT FREEWAY SPEEDS. REPEAT VISIT TO DEALER DID NOT RESOLVE PROBLEM, DEALER WAS AGGRESSIVE THAT I WAS MIS-FUELING THE CAR WITH GASOLINE INSTEAD OF DIESEL, WHICH NEVER HAPPENED ONCE (I HAVE FULL RECEIPTS FOR ENTIRE VEHICLE OWNERSHIP). LATEST INCIDENT LEFT ME WITHOUT POWER OR EFFECTIVE STEERING ON I-5 BRIDGE BETWEEN OREGON AND WASHINGTON, NEARLY CAUSING AN ACCIDENT. DEALER AND VW WOULD NOT ANSWER ANY QUESTIONS, AND CLAIMED IF THEY COULD NOT REPRODUCE THE ISSUE, I WAS ON MY OWN. I SUSPECT THE HIGH PRESSURE FUEL PUMP HAD AN INTERNAL DEFECT, THAT DIDN'T LEAD TO COMPLETE FAILURE/DESTRUCTION, BUT WOULD INTERMITTENTLY THROW ERRORS CAUSING THE CAR TO STALL OR LOSE POWER. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STARTED THE VEHICLE AND THE INSTRUMENT PANEL DISPLAYED AN ERROR MESSAGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THE MAIN COMPUTER CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

VW JETTA SPORTSWAGEN TDI. SAME INCIDENT AS COMPLAINT 10508928 AND APPARENTLY MANY OTHERS. THE FUEL PUMP "EXPLODED" (DEALER'S WORD) SENDING METAL SHRAPNEL THROUGH THE WHOLE FUEL SYSTEM. GLOW PLUG LIGHT CAME ON FIRST. CAR DIED WHILE DRIVING ON HIGHWAY. VW FIXED FOR FREE, AND PRETENDED THAT THIS WAS GENEROUS, WHEN IN FACT IT APPEARS THERE SHOULD BE A RECALL? *TR

PULLED ON TO HIGHWAY AND VEHICLE SUDDENLY STALLED IN MIDDLE OF INTERSECTION. ENGINE WENT TO IDLE. NO THROTTLE RESPONSE. AFTER SEVERAL PEDAL PRESSES IT TOOK OFF. *TR

LAST YEAR, ENGINE LIGHT CAME ON EVEN THOUGH THE CAR WAS DRIVING FINE. I TOOK IT TO DEALER AND SAID PROBLEM WAS DUE TO DEFECT IN EXHAUST FLAP. HE ASKED ME TO PAY $770.00. LUCKILY, THERE WAS RECALL ON THE SAME A MONTH LATER. DEALER FIXED IT, BUT ENGINE LIGHT STILL IS ON. HE TOLD ME THAT ONE OF OXYGEN SENSOR IS FAULTY NOW CAUSED BY EXHAUST FLAP PROBLEM AND SAID IT IS NOT COVERED BY RECALL AND ASKED TO PAY $550.00. VW REFUSED TO CORRECT THE PROBLEM. NOW, I CAN'T EVEN INSPECT THE CAR. PRESENT PROBLEM IS CAUSED BY ANOTHER RECALLED DEFECTIVE PROBLEM. *TR

DRIVING AT 40 MILES PER HOUR, AS I ACCELERATED TO PASS ON THE LEFT, THE CAR WENT INTO LIMP MODE AND ACCELERATED IN SLOW MOTION, IT TOOK ABOUT 1/2 MILE TO GET UP TO 45 MPH. THEN I NOTICED THE DASHBOARD LIGHT CAME ON WHILE I WAS STILL DRIVING, NOW ATTEMPTING TO GET ON TO THE INTERSTATE. ACCELERATING AT ABNORMALLY SLOW SPEEDS, IT TOOK ABOUT A MILE TO GET UP TO 60. I THEN DETERMINED FROM THE MANUAL THAT THE LIGHT WAS A "GLOW PLUG" LIGHT. I CALLED THE DEALER AND THEY INFORMED ME I COULD CONTINUE DRIVING THE CAR, BUT I SHOULD BRING IT TO THEM RIGHT AWAY. THE CAR DROVE FOR APPROXIMATELY 6 MILES, AT WHICH TIME THE RED BATTERY LIGHT CAME ON, AND THE CAR COMPLETELY DIED. I HAD TO CROSS TWO LANES OF TRAVEL IN ORDER TO GET TO THE SHOULDER OF THE ROAD. BY THE TIME THE TOW TRUCK CAME, MY LOCAL DEALER WAS CLOSED, AND I WAS FORCED TO CALL A LOCAL REPAIR SHOP OWNER THAT WORKS ON NOTHING BUT VWS AND AUDI'S. (THIS SHOP IS TRUSTED, AND HAS WORKED ON MY VEHICLES FOR 8+ YEARS). HE DIAGNOSED IT AS FUEL PUMP PROBLEM, AND CONFIRMED THAT IT WAS ONLY DIESEL IN THE TANK. I CONTACTED VW USA, WHO WANTED TO TAKE NO ACTION AND STATED THAT THERE WAS NO RESTITUTION, NOR WOULD THEY TAKE ANY ACTION UNLESS INSPECTED AND DIAGNOSED BY A DEALER. SADLY, VW OBVIOUSLY IS AWARE THEY HAVE A RECURRING PROBLEM, AND THIS PUMP SEEMS TO BE EITHER ON BACK-ORDER OR HOARDED BY THE DEALERS, THUS MADE UNAVAILABLE. AT THE CURRENT TIME, MY LOCAL REPAIR SHOP IS WORKING DILIGENTLY TO FIND A PUMP SOMEWHERE IN NORTH AMERICA. *TR

DURING A NORMAL FUEL FILTER REPLACEMENT I NOTICED METAL SHAVINGS IN THE FUEL FILTER. HAVING BEEN AWARE OF THE FAILURE RATE OF THE HP PUMP ON THE TDI'S I TOOK IT TO MY LOCAL VW DEALER THE NEXT DAY. THE SERVICE MANGER ASSISTED ME PERSONALLY. THE TECHNICIAN REMOVED THE FUEL FILTER AND IN THE BOTTOM OF THE FUEL FILTER THERE WERE SHAVINGS PRESENT. HE THEN REMOVED TANK FUEL PUMP AND THERE WAS NO EVIDENCE OF WATER NOR GAS FOUND IN THE DIESEL TANK. THE DEALERSHIP CALLED VOA'S TECH LINE AND WITHIN A HALF AN HOUR I WAS GIVEN A FREE LOANER CAR. MOST MAJOR PARTS WERE REPLACED IN THE FUEL SYSTEM INCLUDING THE HPP, THE REGULAR FUEL PUMP, ALL FOUR INJECTORS AND ALL OF THE FUEL LINES IN THE FUEL SYSTEM. THE DIESEL IN THE TANK WAS DRAINED THE TANK WAS FLUSHED OUT AND REFILLED WITH FRESH DIESEL AS WELL AS ALL OF THE FUEL FILTERS WERE REPLACED. THE CAR WAS RETURNED TO ME ON THE 30TH OF APRIL 2013 WITH A FULL TANK OF DIESEL AND COMPLETELY DETAILED. THE CAR SEEMS TO BE RUNNING JUST FINE BUT THEN AGAIN IT WAS RUNNING JUST FINE WHEN I DISCOVERED THE PROBLEM. *TR

THE CAR WAS FUELED UP WITH DIESEL FUEL DURING A ROAD TRIP. AFTER DRIVING FOR SEVERAL HOURS AFTER THE REFUEL ON THE HIGHWAY IN THE EVENING, THE GLOW PLUG SENSOR FLASHED, FOLLOWED BY A SUDDEN LOSS OF POWER. THE CAR WAS PULLED OVER TO THE SHOULDER AND UNABLE TO BE RE-STARTED. THE CAR WAS THEN TOWED TO THE CLOSEST VW DEALER. THE DEALER DETERMINED THAT THE FUEL PUMP FAILED, CAUSING METAL FRAGMENTS TO BE SENT THROUGHOUT THE FUEL SYSTEM. VW DEALER WILL NOT WARRANTY THE HPFP FAILURE. *TR