2002 VOLKSWAGEN JETTA Complaints

I HAVE BEEN GOING TO BOARD WALK VOLKSWAGEN DEALER IN RICHARDSON AND RUSTY WALLACE VOLKSWAGEN IN GARLAND, TEXAS FOR MY REPAIR FOR MY CAR FOR MORE THAN 8 TIMES. THE CAR IS STILL NOT REPAIRED AND I AM VERY FRUSTRATED. THE PROBLEM IS THAT WHEN I START MY CAR, IT SHAKES REALLY BAD I WOULD HAVE TO WARM IT UP FOR 5 MINUTES. SOMETIMES THE CAR DIES WHILE I AM DRIVING. I WROTE A COMPLAINT LETTER TO THE RUSTY WALLACE BECAUSE I PURCHASED MY VEHICLE THERE AND THE SERVICE MANAGER (DAN TURK) SEEMS TO BE AVOIDING MY PHONE CALLS. I NEED HELP!! I WOULD LIKE TO ATTACH MY LETTER OF COMPLAINT (THAT I SENT TO THE DEALER) IF I COULD. THANK YOU. *JB

A FAULTY IGNITION COIL CAUSED THE ENGINE TO STALL WHILE DRIVING. THE DEALER REPLACED THE FAULTY COIL PACK. *NLM *TS

THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AT 55 MPH YET THE AIR BAGS DID NOT DEPLOY. *NLM

WHILE DRIVING 20-25 MPH THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION YET THE SIDE IMPACT NOR THE FRONTAL AIR BAGS DEPLOYED. *NLM

THERE WERE PROBLEMS WITH THE CONSUMER'S VEHICLE IN WHICH SHE CONTACTED NHTSA ABOUT AND HAD NOT RECEIVED A RESPONSE . THE CONSUMER REQUESTED THE STATUS OF HER COMPLAINT. MR SCC *JB

WHILE DRIVING 2 IGNITION COILS FAILED ON TWO SEPARATE OCCASIONS WHICH CAUSED THE VEHICLE TO STALL. THE FIRST FAILURE WAS ON 11/30/02 AT 9500 MILES AND THE SECOND FAILURE WAS ON 01/18/03 AT 11000 MILES. THE MANUFACTURER ADVISED THAT THEY WILL ONLY REPLACE DEFECTIVE COILS WHEN THEY FAIL. *NLM

THE ANTI-LOCK BRAKE FAILED, WHICH CAUSED THE VEHICLE TO EXPERIENCE EXTENDED STOPPING DISTANCE. *JB

THIS IS THE SECOND TIME IN ONE MONTH THAT I HAVE TAKEN MY 2002 VW JETTA WAGON IN FOR REPAIR FOR THE IGNITION COIL PROBLEM. HOW CAN A CAR MANUFACTURER ALLOW SOMEONE TO DRIVE AROUND IN A UNSAFE VEHICLE ESPECIALLY WHEN YOU OR THE DEALER CAN NOT PREDICT WHEN THIS WILL HAPPEN NEXT? THIS PROBLEM NEEDS TO BE RESOLVED, BUT THE CORPORATIONS ALWAYS WIN.

NAR 03-24-2003 MR. THE VEHICLE HAS BEEN TO THE REPAIR SHOP ON 6 DIFFERENT OCCASIONS FOR THE SAME STALLING PROBLEM. THE FIRST TIME THE INCIDENT HAPPENED THE VEHICLE LOST ALL POWER AFTER COMING TO A STOP. AFTER THE FIFTH VISIT THE CONSUMER WAS TOLD THERE WAS A PROBLEM WITH THE IGNITION COIL AND THE CONSUMER WOULD HAVE NO OTHER PROBLEMS, HOWEVER THAT PROVED NOT TO BE TRUE. EACH TIME THE CONSUMER WENT TO THE DEALER ANOTHER PART WAS REPLACED WITH THE SAME RESULTS. *JB

THE ENGINE LIGHT ILLUMINATED, THE DEALER STATED THE IGNITION COIL WAS DEFECTIVE. THE VEHICLE OVER HEATED, AND THE PROBLEM WAS DIAGNOSED AS A RUPTURED COOLANT PUMP. *TS *JB