2002 VOLKSWAGEN JETTA Complaints

I PURCHASED THIS CAR FOR MY DAUGHTER. THE MAJOR PROBLEMS ARE COMPLAINTS OF HAVING TROUBLE STOPPING. I WAS CONCERNED SO I DROVE IT AND IMMEDIATELY I HEARD A GRINDING NOISE AND FELT A VIBRATION WHILE APPLYING THE BRAKES. I TOOK IT TO A LOCAL FIRESTONE TIRE AND THEY FELT THE VIBRATION AND HEARD THE GRINDING NOISE BUT THE BRAKE PADS LOOKED GOOD SO THEY ADVISED ME TO TAKE IT TO THE DEALER, AS IT WAS PROBABLY A WARRANTY ISSUE. I TOOK IT TO THE DEALER AND THEY CHARGED ME $37.00 TO TELL ME THAT THE ROTORS WERE WARPED AND IT'S NOT COVERED BY WARRANTY. I WAS ADVISED VW IS AWARE OF THIS PROBLEM. (WHY CHARGE ME $37.00 FOR A PROBLEM THAT (THEY KNOW) THEY HAVE?). HOW CAN THIS HAPPEN ON A BRAND NEW CAR THAT DOESN'T EVEN NEED IT'S FIRST SET OF BRAKE PADS? I AM STILL NOT SURE WHAT TO MAKE OF THE BRAKING PROBLEM. THE ROTORS WERE JUST DISCOVERED BECAUSE I WAS COMPLAINING OF A BRAKING PROBLEM. *JB SECONDLY,WHILE DRIVING, THE CAR JERKS BACK AND FORTH AND SOMETIMES JOLTS. I AM CONCERNED AS TO WHAT THIS COULD BE. THE DEALER HAS NO IDEA. *JB I PAID $27,000 FOR THIS CAR TO INSURE MY CHILD'S SAFETY. I AM NOW WONDERING JUST HOW SAFE IT IS.*JB

SIDEWALL FAILURE OF TUBELESS RADIAL RIGHT FRONT TIRE. MICHELIN "PILOT" XSE HX MXM4 225/45 R17 TREADWEAR: 300 TEMPERATURE: A TRACTION: A TIRE WAS PROPERLY INFLATED AND HAD ONLY 8,190 MILES (OEM). MOUNTED ON A 2002 VW JETTA GLS. DOT #: B98AH5BX3801 TREAD DEPTH UPON REMOVAL WAS 8/32" NO PRIOR DAMAGE TO VEHICLE, I.E., STEERING LINKAGE, STRUCK POT HOLES, CRASHES, ETC...NO PERCEIVABLE CONTRIBUTING FACTORS OTHER THAN WORKMANSHIP/MATERIAL DEFECT. I COVET SIMILAR INFORMATION, I.E., CONSUMER PROBLEMS/COMPLAINTS. I AM A PUBLIC SAFETY EMPLOYEE (STATE TROOPER) AND I HAVE EXTENSIVE TRAINING IN TRAFFIC HOMICIDE INVESTIGATION/TRAFFIC CRASH RECONSTRUCTION. IF YOU READ THIS AND FEEL THAT YOU EXPERIENCED THE SAME PROBLEM, PLEASE EMAIL ME AT: [email protected]. *JB

HELLO. MY COMPLAINT IS ABOUT THE 2002 JETTA 1.8T. I PURCHASED MINE IN MAY 2002 FROM CURRAN VW IN STRATFORD, CT. WITH JUST 400 MILES ON THE CAR, AN IGNITION COIL MALFUNCTIONED, AND THE SHIFTING PERFORMANCE WAS VERY POOR. IN NOVEMBER, THE SECOND IGNITION COIL MALFUNCTIONED. I WAS PLACED IN A RENTAL FOR ABOUT 10 DAYS. MADE THE TRIP BACK TO MA TO PICK UP THE CAR, GOT BACK TO CT JUST TO HAVE THE THIRD IGNITION COIL MALFUNCTION, LESS THAN ONE WEEK LATER. THEN, TWO WEEKS AGO THE CAR BEGAN, ONCE AGAIN, TO SHAKE VIOLENTLY AND LOSE POWER ON I-95 AT 6:30AM ON MY WAY TO WORK. I WAS FORCED TO TAKE THE CAR DOWN TO 20MPH. I DROPPED THE CAR OFF AT VW FOR INSPECTION AND WAS TOLD IT WAS FINE AND THAT IT WAS NOT THE IGNITION COIL, BUT THAT THEY RESET THE COMPUTER FOR MY PEACE OF MIND. I WAS ALSO TOLD THAT DESPITE WHAT I'VE READ ABOUT THE RECENT RECALL RE: THE IGNITION COILS THAT I HAD TO WAIT UNTIL THEY FAILED BEFORE HAVING ANY REPLACED. (THE ONE REPLACED LAST MAY WAS REPLACED WITH THE SAME POOR QUALITY COIL.) IT'S ABOUT A WEEK LATER AND THE CAR HAS BEEN TOWED FOR THE 4TH IGNITION COIL FAILURE. I CAN'T TAKE IT. I FEEL TOTALLY UNSAFE IN THIS CAR. I DRIVE IN THE SLOW LANE SO AS TO BE CLOSE TO THE BREAK DOWN LANE. HOW ANYONE CAN SAY THAT THIS IS NOT A SAFETY ISSUE IS BEYOND ME, WHEN THE CAR SIGNIFICANTLY LOSES POWER WITH NO WARNING - AND ON A HIGHWAY WHERE CARS ARE TRAVELING AT 60-80 MPH! THIS IS A VERY SERIOUS ISSUE THAT MUST BE ADDRESSED. THIS CAR WAS A TOTAL WASTE OF $25K+. WHAT A TERRIBLE FIRST NEW CAR BUYING EXPERIENCE.*JB

WHEN THE VEHICLE ACCELERATED FROM A STOP, THE VEHICLE STALLED MOMENTARILY AND THEN ACCELERATED. THERE WAS APPROXIMATELY A 3-5 SECOND DELAY IN ACCELERATION. DEALER WAS UNABLE TO DUPLICATE PROBLEM.*JB *TS

THE COILS ON MY 2002 VOLKSWAGEN JETTA GLS 1.8T ARE BURNING OUT. VOLKSWAGEN OF AMERICA HAS INFORMED ME THAT RATHER THAN REPLACE ALL 4 COILS, I MUST WAIT UNTIL EACH COIL BURNS OUT BEFORE THEY WILL REPLACE IT. I HAVE A LETTER FROM THEM AS WELL STATING THEY ARE AWARE OF THE PROBLEM BUT CAN NOT DO ANYTHING MORE ABOUT IT DUE TO A LACK OF COILS IN STOCK. I GUESS THE LETTER IS A WAY TO SHUT THE CUSTOMERS UP. APPARENTLY THIS IS HAPPENING TO OVER 500,000 PEOPLE LAST I HEARD. I WANT THIS COMPLAINT LOGGED AND A PERSONAL NOTE ADDED AND DIRECTED TO VOLKSWAGEN OF AMERICA (IF POSSIBLE), "I WILL NOT RENEW MY LEASE ON THIS LEMON AND I WILL NEVER PURCHASE ANOTHER VOLKSWAGEN AGAIN." THE COIL ISSUE IS JUST ONE OF THE ISSUES I'M HAVING WITH THIS VEHICLE. THE DATE BELOW IS THE LAST TIME I WENT IN FOR COIL REPLACEMENT AND GOT TO WORK LATE.

I STARTED MY CAR TO LEAVE WORK AND WHEN I PUT IT IN REVERSE THE CAR WOULD NOT BACK UP. I THOUGHT IT WAS THE TRANSMISSION? I HAD VEHICLE TOWED IN FOR REPAIR TO LOCAL DEALER, THEY REPLACED A SWITCH IN THE ABS SYSTEM THAT WAS CAUSING THE BRAKES TO STICK. AS OF TODAY THE CAR IS BACK AT THE DEALER WITH THE SAME PROBLEM. IN AUGUST OF 2002 THE SWITCH IN THE BRAKE PEDAL THAT ALLOWS YOU TO PUT THE CAR INTO GEAR HAD WENT OUT. THE DEALER REPLACED THE SWITCH AND WHEN I PICKED UP MY CAR THE BRAKES WERE GRABING AS I LEFT THE DEALER, I IMMEDIATELY BROUGHT IT BACK AND TOLD THEM IT WAS NOT RIGHT. A MECHANIC AND I ROAD TESTED THE CAR AND HE STOPPED AND PHYSICALLY PULLED UP ON THE BRAKE PEDAL TO MAKE THE BRAKES RELEASE. HE STATED THERE WAS NOTHING WRONG. THAT EVENING THE CAR DID THE SAME THING WHILE I WAS ON THE INTERSTAE AND CAUSED SUCH A DRAG ON THE WHEELS THAT YOU COULD NOT GO OVER 40MPH. I WAS ABLE TO PULL OFF AT AN EXIT AND PULLED ON THE BRAKE PEDAL TO MAKE IT RELEASE. THE NEXT DAY ON MY WAY TO WORK I HAD THE CAR IN CRUISE CONTROL AND WHEN I TAPPED THE BRAKE FOR CRUISE TO RELEASE, THE BRAKES LOCKED ON THE CAR AGAIN AND I HAD TO PULL UP ON THE BRAKE WITH MY FOOT TO TRY TO GET THEM TO TURN LOOSE. THE CRUISE DID NOT RELEASE, IT GOT STUCK, I HAD TO TURN IT OFF WITH THE SWITCH ON THE STEERING MECHANISIM. I TOLD THE DEALER THAT I WOULD NOT DRIVE THE VEHICLE BECAUSE I FELT THIS PROBLEM WAS DANGEROUS AND THEY HAD IT TOWED FOR SERVICE. THEY STATED THE SWITCH THEY HAD JUST REPLACED THE DAY BEFORE WAS FAULTY. I ASKED THEM TO CHECK THE BEARINGS AND ROTARS FOR POSSIBLE DAMAGE DUE TO THE BRAKES STICKING WHILE DRIVING ON THE HIGHWAY. I FEEL ALL OF THESE PROBLEMS ARE RELATED TO EACH OTHER AND ONE MAY HAVE BEEN PRECLUDED THE OTHERS. AS I STATED PREVIOUSLY THE CAR IS BACK AT THE DEALER FOR THE SAME PROBLEM AND I JUST HAPPEN TO BE 2,000 MILES OUT OF WARRANTY. THE CAR HAS HAD A WARRANTY RECALL FOR A PART IN THE ABS SYSTEM WHICH WAS DONE AT THE DEALER. THIS HAS ALL HAPPENED AFTER THE RECALL.

VW JETTA & AUDI TURBO ENGINES HAVE BEEN FOUND TO HAVE DEFECTIVE COILS. PH

MY 2002 JETTA HAS HAD THREE IGNITION COILS REPLACED IN THREE SEPERATE INCIDENTS. EACH TIME THE CAR COMPLETELY STOPPED LEAVING ME STRANDED. VW HAS ACKNOWLEDGED THAT THEY HAVE A COIL PROBLEM BUT HAS REFUSED TO REPLACE THE REMAINING COIL STATING THAT THEY WILL NOT REPLACE IT UNTIL IT FAILS. WITH THE HIGH LIKELIHOOD THAT THIS COIL WILL FAIL JUST LIKE THE OTHERS WHICH WERE INSTALLED AT THE SAME TIME, VW'S ATTITUDE SHOWS A COMPLETE LACK OF REGARD FOR THEIR CUSTOMER'S SAFETY. FORTUNATELY, UP TO NOW THE FAILURES HAVE ONLY COST ME TIME AND FRUSTRATION. UNTIL VW CAN DO THE RIGHT THING, I FEEL LIKE I'M DRIVING A TICKING TIME BOMB.

VEHICLE WOULD LOSS POWER DUE TO A COIL PACK FAILURE. DEALER AND MANUFACTURE HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. PH

THE DEFECT IS A FAULTY ENGINE COIL PACK. DEALER CHANGE THE FAULTY COIL PACK. PLEASE PROVIDE FURTHER INFORMATION. PH