2013 VOLKSWAGEN JETTA Complaints

WHEN DRIVING UP A STEEP, SNOWY HILL WITH STUDDED SNOW TIRES, THE ELECTRONIC STABILITY CONTROL FUNCTION IMPROPERLY REGULATED THE WHEEL CONTROL AND SPEED. I WAS UNABLE TO DRIVE UP THE HILL AS A RESULT OF MY TIRES CONTINUOUSLY LOCKING UP, DISABLING ANY FORWARD MOTION. WHEN THIS ESC CONTROL PREVENTED ME FROM DRIVING UP THE HILL, I WAS FORCED TO RETREAT FROM MY DESTINATION, DRIVING IN, WHAT I CONSIDERED TO BE, MORE HAZARDOUS CONDITIONS. SEVERAL VEHICLES WITH TWO-WHEEL DRIVE WERE ABLE TO SURMOUNT THIS HILL. THIS HAS HAPPENED SEVERAL TIMES OVER THE LIFE OF MY CAR. PLEASE NOTE, THIS REPORT IS FOR A 2013 JETTA TDI SEDAN, WHICH DOES NOT HAVE A ESC BUTTON FOR OPTIONAL ESC USE. ALL OTHER JETTA MODELS INCLUDE AN ESC BUTTON TO GIVE THE DRIVER AN OPTION TO DISABLE THE ESC CONTROLS DURING HAZARDOUS CONDITIONS. THIS IS NOT AN OPTION FOR THE 2013 JETTA TDI SEDAN. WHEN I QUERIED THE MANUFACTURER, THEY INFORMED ME THAT INSTALLING AN ESC OPTIONAL BUTTON WAS NOT ALLOWED IN THIS MAKE AND MODEL OF CAR. *TR

BOTH OF MY LOW BEAM LIGHTS WENT OUT AT THE SAME TIME WHILE DRIVING AT NIGHT AND MY CAR WOULD NOT TURN OFF. MY CAR WAS RUNNING AND COULD NOT BE TURNED OFF.. THE CAR HAD TO BE TAKEN TO THE DEALERSHIP TO TURN OFF THE CAR. IF THE DEALERSHIP HAD BEEN CLOSED OR THE CAR REQUIRED GAS OR I WAS TRAVELING OUT OF TOWN. I WOULD NOT HAVE ANY RECOURSE BUT TO RUN THE CAR UNTIL IT CUT OFF BUT STILL THE KEYS WOULD BE STUCK IN THE IGNITION. BOTH INCIDENT ARE VERY SERIOUS SAFETY CONCERNS..THE IGNITION LOCK HAD TO BE REPLACED AND BOTH LIGHTS HAS TO BE REPLACED AFTER ONLY 42, 000.. THIS IS NOT ROUTINE MAINTENANCE. THESE ARE BOTH SERIOUS CONCERNS THAT MUST BE ADDRESSED. VW CUSTOMER CARE REFUSE TO STAND BEHIND ITS PRODUCT AND COST WAS OUT OF POCKET. *TR

CAR IS A DIESEL/TDI. CHECK ENGINE LIGHT CAME ON, CAR STALLED AND WOULD NOT RESTART. HAD TO BE TOWED TO DEALERSHIP. PROBLEM TURNED OUT TO BE THE HIGH PRESSURE FUEL PUMP (HPFP) AND ENTIRE FUEL SYSTEM HAD TO BE REPLACED. THIS HAS HAPPENED TWICE IN THE SAME CAR (ONCE AGAIN IN MAY OF 2014 - EXACT SAME PROBLEM). *JS

ATTEMPTED TO USE MY BRAKE PEDAL AND IT DIDN'T STOP THE CAR. UPON THE SECOND OR THIRD PUMP, IT DID FINALLY ENGAGE. THIS DELAY IN THE BRAKE CAUSED ME TO RUN A STOP SIGN. I WAS LUCKY NO ONE WAS AROUND. *TR

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 15 MPH, THERE WAS A SUDDEN HESITATION. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

AFTER FIRST STARTING THE VEHICLE AND DRIVING APPROXIMATELY 5 MINUTES OR LESS, WHEN THE VEHICLE IS AT A FULL STOP, ATTEMPTING TO ACCELERATE THE VEHICLE HESITATES FOR A LEAST 3 TO 5 SECONDS MULTIPLE TIMES BEFORE THE ENGINE ENGAGES AND THE VEHICLE STARTS TO MOVE FORWARD. THIS HAS HAPPENED ON AT LEAST 7 DIFFERENT OCCASIONS AND THE DEALER HAS INDICATED THAT THEY CANNOT REPLICATE THE PROBLEM ALTHOUGH MULTIPLE INCIDENTS HAVE BEEN REPORTED WITH THE SAME DSG TRANSMISSION ON 2014 VW JETTA DIESEL MODELS. IT FELT LIKE A CHOPPY STUTTER. IT WAS WORSE WHEN THE CAR WAS COLD BUT ALWAYS HAPPENED WHEN I WAS APPLYING JUST A SMALL AMOUNT OF PRESSURE ON THE THROTTLE. I ALSO HAVE A SIMILAR ISSUE WHEN LAUNCHING THE CAR, WHEN PUTTING THE PEDAL DOWN HARD WHEN ENTERING FAST TRAFFIC FROM A DEAD STOP. I'D HIT THE GAS AND THE WHOLE CAR WOULD HEDGE AS POWER WOULD DISAPPEAR FOR A TERRIFYING FEW SECONDS. IT WAS SOMETHING QUITE DIFFERENT THAN TURBO LAG. I HAVE A COMPLAINT INTO VW AND THEY ARE SUPPOSED TO BE WORKING WITH THE DEALER TO RESOLVE. AS OF 4/9/14, I HAVE NOT BEEN ABLE TO OBTAIN AN APPOINTMENT. *TR

WE HAD A TIRE FAILURE IN THE SIDEWALL ON A PROPERLY CARED FOR AND NON-ABUSED TIRE. WE NOW HAVE TWO ADDITIONAL TIRES FAILING ON OUR VEHICLE (TOTAL 3/4) WITH THE SAME DEFECT AND WE HAVE NOT DRIVEN OVER ANY POTHOLES OR OTHER ROAD DEFECTS THAT WOULD BE RESPONSIBLE FOR CAUSING THIS FAILURE. THE AUTO MANUFACTURER AND TIRE MANUFACTURER DISCLAIM ALL RESPONSIBILITY ON TIRES THAT ARE 14 MONTHS OLD AND HAVE UNDER 16,000 MILES ON THEM. THE FIRST FAILURE WAS DEEMED UNSAFE TO DRIVE AND WE WERE FINALLY GIVEN A LOANER AFTER BEING TOLD TO DRIVE ON IT FOR A WEEK. JUST OVER A MONTH AFTER ITS REPLACEMENT WE NOW HAVE TWO ADDITIONAL TIRES EXHIBITING THE SAME SIDEWALL DEFECT. ONLINE ACCOUNTS AND REVIEWS WILL SHOW THAT A GREAT NUMBER OF CONSUMERS HAVE HAD THIS EXACT SAME COMPLAINT. *TR

UPON TAKE OFF THE CAR JERKS, AND U DRIVE THE CAR ON INTERSTATE UNDER CRUISE CONTROL THE CAR JERKS MULTIPLE TIMES, THE 1ST INCIDENT AND THEN HERE RECENTLY, DRIVING DOWN THE INTERSTATE AT NORMAL RATE OF SPEED CAR JERKS WITHOUT WARNING AND GIVING GAS AT PASSING A VEHICLE ON INTERSTATE IT WILL JERK AND ACT LIKE IT WILL NOT GO WILL JERK AND JERK LIKE IT IS NOT GETTING GAS AND I HAD A FULL TANK SO I HAVE TOOK THE CAR IN NUMBER OF TIMES AND SAYS CAN'T FIND PROBLEM AND THE REPRESENTATIVE WILL DRIVE THE CAR AND NEVER HAPPENS WITH THEM I AM ABOUT READY TO GIVE CAR BACK THIS ISSUE HAS BEEN GOING ON TOO LONG, THE CAR DOES THIS WITH NO WARNING AND IT WILL SCARE U IT JERKS SO HARD I HAVE BY NOW GOT USED TO THIS BUT I AM SICK OF IT AND NEEDS TO BE RESOLVED I OWNED A 2011 JETTA WITH NO PROBLEMS EVER SINCE I HAVE HAD THIS ONE THIS INCIDENT HAS HAPPENED AND NOBODY KNOWS WHAT IT IS!! MAYBE YA CAN HELP PLEASE!! I HAVE BEEN SITTING AT THE DEALERSHIP LETTING THEM CHECK IT OUT FOR THE ISSUE AND HAVE HEARD OF OTHERS BUT NO ONE HAS REPORTED IT THIS COULD BECOME A ISSUE IF THE CAR DOES NOT GO UPON ACCELERATION COULD CAUSE AN ACCIDENT OR DEATH!! *TR

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AIR BAG LIGHT SENSOR CONTINUED TO ILLUMINATE AT RANDOM. THE WARNING SENSOR INDICATED THAT THE AIR BAG WAS TURNED OFF. THE CONTACT EXPERIENCED DIFFICULTY WHEN TURNING THE KEY IN THE IGNITION MULTIPLE TIMES AT RANDOM. THE KEY ALSO BECAME STUCK IN THE OFF POSITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE MORE THAN ONCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20000.

WHILE I WAS DRIVING, THE CAR SHUT ITSELF OFF. THERE WERE THREE SEPARATE INCIDENTS. THE DEALERSHIP KEPT THE CAR FOR TWO WEEKS AND RE-PROGRAMMED THE COMPUTER AFTER CONFERRING WITH VW. *TR