2002 VOLKSWAGEN JETTA Complaints

I'VE TAKEN MY 2002 JETTA 1.8T IN ON 3 OCCASIONS TO HAVE AN IGNITION COIL REPLACED, AND I'M STILL RUNNING THE CAR WITH THE FOURTH ORIGINAL IGNITION COIL. THE SERVICE MANAGER EVEN STATED, "IT'S PROBABLY ONLY A MATTER OF TIME BEFORE THE FOURTH GOES BAD, BUT WE AREN'T AUTHORIZED TO REPLACE IT IF IT'S NOT HAVING ANY PROBLEMS."

WHILE DRIVING MY 2002 VW JETTA (1.8T) INTO TRAFFIC A COIL PACK FAILED AND THE CAR LOST ALL POWER. IT WAS QUITE POSSIBLE THAT I COULD HAVE BEEN HIT BY TRAFFIC TURNING INTO MY LANE BECAUSE THE CAR LOSES ALL POWER WHEN THIS HAPPENS. THIS IS THE 3RD COIL PACK TO HAVE FAILED ON ME IN THE LAST 5 MONTHS, AND I AM A BIT AFRAID TO TAKE THE CAR ON LONG TRIPS DUE TO THE VEHICLE UNDRIVABLE CONDITIONS. I AM EVEN SOMEWHAT AFRAID TO PROCEED INTO TRAFFIC IN CERTAIN CONDITIONS BECAUSE IF A COIL PACK FAILS I WILL BE PUT AT THE MERCY OF OTHER DRIVERS REACTIONS AND ABILITY TO STOP. TS

WHILE DRIVING THE ENGINE LIGHT CAME ON AND VEHICLE LOST ALL POWER. THE DRIVER HAD VEHICLE TOWED TO THE DEALERSHIP, WHO INDICATED THAT THE SPARK COIL HAD SHORTED OUT. THIS IS A COMMON PROBLEM PER DEALERSHIP. TS

VEHICLE STALLED NUMEROUS TIMES AT ANY SPEED DUE TO A FAULTY IGNITION COIL. DEALER INSPECTED AND REPLACED JUST ONE OUT THE FIVE COIL. PROVIDE FURTHER INFORMATION. TS *TR

COIL PACKS WHICH CONTROL SPARK TO THE ENGINE FAILED ON CYLINDERS #2 AND #4. REPLACED BY DEALER UNDER WARRANTY. FIVE DAYS LATER COIL PACK ON CYLINDER #3 FAILED. ALSO REPLACED BY DEALER. THE COIL PACK FAILURES RESULTED IN A CONSIDERABLE LOSS OF POWER AND A FOUL ODOR FROM THE EXHAUST. IN ADDITION, THE COIL PACK BROKE APART ALLOWING THE ELECTRICAL PARTS TO BE EXPOSED.

CYLINDER COIL PACKS ARE THE PROBLEM. DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/2002 CUT-OVER-TO ARTEMIS......770758. *AK *JB

I HAVE A 2002 JETTA 1.8T AND HAVE BEEN TO THE DEALERSHIP 3 TIMES NOW IN THE PAST MONTH AND 1/2 FOR COIL PACK FAILURE. HAD CAR IN SHOP 1 DAY FOR FIRST COIL, ONE WEEK FOR 2ND COIL, AND 1 1/2 WEEK FOR THIRD COIL. JUST HAVE 10,000 MILES ON CAR.

ON SEPTEMBER 30TH, I TOOK MY JETTA IN TO VALENTI VOLKSWAGEN TO HAVE A NEW AND UPDATED ECU INSTALLED. THE UNIT WAS IN STOCK, I RECEIVED A CALL FROM RICK IN PARTS AND MADE AN APPOINTMENT TO COME IN THAT DAY TO HAVE IT PUT IT. WHEN I ARRIVED, I WAS TOLD BY THE TECHNICIAN THE ECU IN MY CAR HAD TO BE SENT TO VOLKSWAGEN TO BE REPROGRAMMED AND THAT I HAD TO GET A RENTAL CAR WHILE THE ECU WAS OUT. I GOT A CALL FROM SERVICE ON OCTOBER 12TH LETTING ME KNOW MY CAR WAS READY TO BE PICKED UP. WHEN I ARRIVED, I WAS TOLD MY ECU WAS STILL AT VOLKSWAGEN BEING REPROGRAMMED. THE SERVICE MANAGER WAS ABLE TO GET A NEW AND UPDATED ECU IN THE MEAN TIME. I DON''T KNOW WHY THEY JUST DIDN''T INSTALL THE ECU THEY HAD IN STOCK ON SEPTEMBER 30TH. I HAD TO PAY A TOTAL OF 119.88 TO ENTERPRISE FOR THE RENTAL VEHICLE. I''VE CALLED IN TO VOLKSWAGEN CARE NUMEROUS TIMES REGARDING THIS COMPLAINT AND NOTHING WAS RESOLVED. I TOLD THE REPS I SPOKE TO I WANTED AN EXPLANATION AS TO WHY MY CAR WAS NOT REPAIRED ON THE 30TH WHEN I BROUGHT IT IN. IT TOOK ALMOST TWO WEEKS TO FIX IT AND I HAD TO PAY FOR THE RENTAL CAR, WHICH WAS UNNECESSARY. A COPY OF THIS HAS BEEN SENT TO J.D. POWER AND ASSOCIATES FOR THEIR REVIEW. SINCERELY, ROBERT TAYLOR

I FEEL THAT THE HIGH FAILURE RATE OF VW IGNITION COIL PACKS IS A DANGER TO THE GENERAL PUBLIC SAFETY. IT IS NOT UNCOMMON TO HAVE MULTIPLE COIL PACKS FAIL. I HAVE TO CROSS A BUSY HIGHWAY TO GO TO WORK AND FEAR BEING KILLED SHOULD I ACCIDENTALLY PULL OUT INTO ONCOMING TRAFFIC AND HAVE THIS PROBLEM AGAIN. THE CAR HAS VIRTUALLY NO POWER TO ACCELERATE TO AVOID AN ACCIDENT WHEN THIS HAPPENS. DT

IGNITION COIL PACKS ARE FAULTY ON 2002 VOLKSWAGENS WITH 1.8T ENGINES. THERE ARE FOUR OF THESE PARTS ON EACH 1.8T ENGINE. THIS PROBLEM CAUSES THE ENGINE TO MISFIRE TO THE POINT OF THE CAR WILL STALL AND CAN NOT BE DRIVEN. MY 2002 JETTA 1.8T WAGON HAS BEEN TOWED TO THE SHOP TWICE IN THE PAST MONTH FOR THE SAME PROBLEM. THE FIRST TIME ONLY ONE COIL PACK WAS REPLACED, LEAVING THREE FAULTY ONES STILL INSTALLED. A COUPLE WEEKS AFTER THE FIRST COIL PACK WAS REPLACED ANOTHER ONE FAILED. CURRENTLY MY CAR HAS BEEN IN THE SHOP FOR 15 DAYS WAITING ON THE PART TO ARRIVE FROM EUROPE. MY CAR HAS BEEN IN THE SHOP FOR 19 DAYS TOTAL IN THE PAST TWO MONTHS. WHEN THE PART ARRIVES, VOLKSWAGEN CLAIMS THEY CAN ONLY REPLACE ONE DAMAGED COIL PACK (NOT ALL FOUR FAULTY ONES) BECAUSE THE PARTS ARE IN SUCH HIGH DEMAND. THE VW SERVICE GARAGE IN DURHAM, NC (SOUTHERN STATES VW) TOLD ME THEY HAVE 8 CARS WAITING ON THESE PARTS TO ARRIVE. THE NATIONAL VW CUSTOMER SERVICE CENTER TOLD ME VW IS REPLACING ONLY ONE COIL PACK PER CAR, TRYING TO GET AS MANY CARS BACK ON THE ROAD AS POSSIBLE, ADMITTING THAT ANY OF THE OTHER ORIGINAL COIL PACKS MAY FAIL AGAIN AT ANY TIME. IF THERE ARE EIGHT CARS ON THE LOT IN DURHAM, NC THERE MUST BE HUNDREDS OR THOUSANDS OF VWS ACROSS THE US IN GARAGES ACROSS THE COUNTRY WITH THIS SAME PROBLEM! VW OF AMERICA REALIZES THIS PROBLEM, YET THEY REFUSE TO DO A RECALL DUE TO LIMITED SUPPLY OF PARTS. MEANWHILE EVERYONE WILL BE STILL STUCK WITH A CAR WHO'S ENGINE MAY FAIL AT ANY TIME DUE TO THIS FAULTY ENGINE PART! THIS IS A DANGEROUS CAR TO OWN! SOMEONE NEEDS TO PUT PRESSURE ON VW OF AMERICA TO RECALL ALL 2002'S JETTA AND BEETLES WITH 1.8T ENGINES. DT