2010 VOLKSWAGEN JETTA Complaints

VEHICLE STALLED ON TWO SEPARATE OCCASIONS. IN MARCH THE CAR CUT OFF WHILE SITTING AT A LIGHT. ON 4/17/12, THE VEHICLE STALLED WHEN COMING TO A STOP FROM AN OFF RAMP. *JS

WHILE DRIVING IN THE CITY, THE CAR DIESEL ENGINE STARTED TO LOOSE POWER AND VIBRATE. THE CAR STALLED IN THE MIDDLE OF THE ROAD WITH TRAFFIC HAVING TO STOP BEHIND US. WE MANAGED TO MOVE ASIDE AND PUSH THE CAR TO A LOW TRAFFIC ROAD. WE TOWED THE CAR TO THE NEAREST GARAGE. AN INITIAL INSPECTION INDICATED THAT THE FUEL SYSTEM WAS DAMAGED, REASON FOR SENDING IT TO THE VW DEALER AT CLEAR LAKE. THE DEALER TOLD US THAT VW OF AMERICA IS CONSIDERING HELPING US WITH THE REPAIR, QUOTED BETWEEN $7,200 TO $10,000, AND HAD INSTRUCTED THEM TO ORDER THE PARTS. TODAY, HOWEVER, IT WAS SUGGESTED THAT I COULD APPROVE THE REPAIRS FOR THEM TO START WORKING ON THE CAR AND NO RESPONSE WAS AVAILABLE FROM THE MANUFACTURER. THE PROGNOSIS IS A CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP THAT RELEASED METALLIC DEBRIS INTO THE FUEL SYSTEM. AT THE MOMENT OF THE INCIDENT THE CAR WAS BARELY 15 MONTHS OLD, WITH 43K MILES AND PROPERLY MAINTAINED. IT DOES NOT GO THROUGH HEAVY TRAFFIC AND ONLY RIDDEN ON REGULAR ROADS. TO MY QUESTION ABOUT HOW COULD I HAVE AVOIDED THIS PROBLEM, THE VW SERVICE REP STATED THAT IT WAS A SIMPLE MECHANICAL FAILURE. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE TRAVELING 30 MPH THE CONTACT NOTICED THE VEHICLE SUDDENLY SHIFTED INTO NEUTRAL GEAR AND WOULD NOT SHIFT INTO ANY OTHER GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE REPRODUCED. NO REPAIRS HAVE BEEN MADE TO THE VEHICLE. THE CURRENT AND FAILURE MILEAGE WAS 50,600.

OVER A WEEK AND 200 MILES AFTER FILLING UP. WITH DIESEL. THE CAR SUFFERED A FUEL SYSTEM FAILURE RESULTING IN A COMPLETE ENGINE SHUTDOWN AT 45 MPH WITH NO RESTART. THIS INCLUDED A REDUCTION IN STEERING AND BRAKING POWER. VW DEALER STILL HAS THE CAR AS OF 3/27/2012. CLAIMING HIGH LEVELS OF GASOLINE IN THE FUEL. WHEN ASKED HOW THEY DETERMINED THE PRESENCE OF GASOLINE THEY SAID THEY COULD SEE IT IN A SAMPLE. NO REAL ANALYSIS. JUST VISUAL ASSESSMENT. OPENED AN INCIDENT REPORT WITH FUEL SUPPLIER AND THEY SAY IT IS MOST LIKELY A DIFFERENCE IN SEASONAL MIXES OF DIESEL FUELS. VW SAYS THEY ARE GOING TO REPAIR THE CAR FOR FREE THEN VOID MY WARRANTY ON THE FUEL SYSTEM. *TR

ICE IN THE AIR INTAKE CAUSED THE ENGINE TO VAPOR LOCK WHICH CAUSED A BENT PISTON ROD. DEALER IS GOING TO REMOVE THE FACTORY AIR INTAKE AFTER INSTALLING A NEW ENGINE UNDER WARRANTY AND CLAIMS THIS IS AN ENGINEERED FIX. DEALER ALSO SAID THAT VOLKSWAGEN IS WORKING ON SOME HEATER ADD ON IN THE POSSIBLE FUTURE. I SUSPECT THAT THE CURRENT FIX IS NOT A FIX AS THE TROUBLE WAS NOT WHEN DRIVING IT WAS AFTER THE CAR SET FOR A FEW DAYS AND ICE FORMED IN THE INTAKE. NHTSA SHOULD INVESTIGATE TO CONFIRM THE ENGINEERING ISSUE IS ADDRESSED CORRECTLY TO PROTECT CONSUMERS. *KB

HORN IS EXTREMELY HARD TO PRESS AND ACTIVATE. HORN DOES NOT SOUND WITH NORMAL AND TYPICAL PRESSURE TO THE STEERING WHEEL PAD. HORN DOES NOT ACTIVATE EVEN WITH POUNDING TO THE PRESS PAD. HORN HAS REPEATEDLY FAILED TO ACTIVATE WHEN ATTEMPTING TO WARN. THIS SEEMS TO BE A SERIOUS SAFETY ISSUE, BUT THE DEALERSHIP SERVICE DEPT HAS ADVISED IT CANNOT BE ADJUSTED OR REPAIRED. *TR

ENGINE COMPLETELY AND SUDDENLY STALLED OUT AFTER STOPPING AT AN INTERSECTION. THE CAR WAS RESTARTED WITHOUT HESITATION OR DELAY. *TR

COMPLETE ENGINE SHUT-OFF, WITHOUT WARNING OR STUMBLING, INCLUDING ALL SUPPORT SYSTEMS (POWER STEERING AND BRAKES, ETC). NO DASH LIGHTS, ETC. AFTER 30 SECONDS, CAR RESTARTS. HAS NOW HAPPENED MULTIPLE TIMES. DEALER HAS EXAMINED AND OFFERS NO EXPLANATION OR FIX, BECAUSE THEY CAN'T "REPLICATE" THE PROBLEM, AND CAR THROWS NO CODES WHEN FAILURE OCCURS. THIS IS VERY DANGEROUS. THE SUDDENNESS OF THE FAILURE LEAVES LITTLE TIME TO PULL OFF THE ROAD, SOMETIMES FORCING DRIVER TO STOP IN THE MIDDLE OF THE ROAD! *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED INTERMITTENTLY. THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER EA11003 (FUEL SYSTEM, DIESEL) THAT COULD POSSIBLY HAVE BEEN RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 03/21/12 *BF UPDATED 03/23/12. *JB

CAR WAS DRIVEN DAILY AND AIR BAG ERROR INDICATOR CAME ON AND HAS STAYED ON. VW NOT WILLING TO FIX ISSUE AT ALL. *TR