2010 VOLKSWAGEN JETTA Complaints

2010 JETTA WAGON TDI (35,500 MILES); WOULDN'T START IN AM BEFORE WORK. WOULD CRANK BUT NOT TURN OVER. HAD IT TOWED TO DEALERSHIP. SAID "FUEL WAS CONTAMINATED" AND THAT THE TECH SAW SPECKS OF SOMETHING THROUGHOUT THE FUEL SYSTEM. THEY TRIED THE LINE ON ME OF "YOU MUST HAVE MIXED IT WITH GAS". I BOUGHT A DIESEL B/C I WANTED TO DRIVE A DIESEL. I DIDN'T MIX THEM UP. NOT TO MENTION I HAD ALREADY DROVE THROUGH HALF A TANK OF FUEL BEFORE THIS INCIDENT. VW AGREED TO WARRANTY THE REPAIR HOWEVER AT $7500. WHAT HAPPENS NEXT TIME? AM I OUT $8K? I HAVE THE TOP TIER "PLATINUM" WARRANTY BUT WILL IT BE COVERED FOR "CONTAMINATION?" MY VW SERVICE DEPT COULDN'T (OR WOULDN'T) TELL ME ANYTHING. I CALLED VWOF AMERICA CUSTOMER SERVICE LINE TO HAVE A CASE OPENED OR GET ANY INFORMATION. I WAS CALLED BACK IN 24HRS BY A WOMAN THAT SAID, "IT'S NOT VW'S FAULT YOU NEED TO CALL THE GAS STATION B/C IT WAS CONTAMINATED FUEL". I FIND IT ODD THAT VW IS COVERING THE COST YET IT'S "NOT THEIR FAULT". WHAT COMPANY HONORS A WARRANTY WHEN THEY ARE NOT RESPONSIBLE FOR THE DAMAGE? SO WHERE DOES THAT LEAVE TDI OWNERS? ARE WE SUPPOSED TO CARRY AROUND A CHEMISTRY SET AND TEST THE FUEL BEFORE WE FILL UP? IF I WANT TO TAKE A TRIP WITH MY CAR I GUESS I CAN'T NOW B/C I MAY NOT BE ABLE TO FIND A "BRAND NAME" LIKE SHELL OR EXXON. I THINK I HAVE TO SELL THE CAR. KBB TRADE-IN IS $20,000. I WONDER WHAT VW WILL OFFER ME ON A TRADE OF MY TDI...... MY CAR IS STILL IN THE SHOP A WEEK LATER, I HAVE A LOANER, I'M TERRIFIED TO PICK UP THE CAR AND TOMORROW IT DOESN'T START AGAIN. *TR

DRIVING SOUTHBOUND ON INTERSTATE I-75 AT APPROXIMATELY 12:30AM VEHICLE SUDDENLY LOST POWER AND ENGINE STALLED OUT. VEHICLE WAS ABLE TO MAKE IT OFF INTERSTATE SAFELY AND COAST TO A STOP FIVE MILES FROM OUR EXIT. VEHICLE WOULD NOT RESTART AT ALL, ENGINE WOULD CRANK OVER BUT NOT START. THE VEHICLE WAS TOWED TO DEALERSHIP LATER THAT MORNING. THIS IS THE SECOND INCIDENT OF VEHICLE LOSING POWER AND NOT BEING ABLE TO RESTART IT. FIRST INCIDENT WAS APPROXIMATELY SIX MONTHS PRIOR TO THIS ONE. THERE HAVE BEEN ONLY TWO DRIVERS FOR THIS VEHICLE AND THERE HAS BEEN NO ISSUE OF CROSS CONTAMINATION OF FUELS. THE VEHICLE IS A 2010 TDI JETTA. *TR

FIRST OCCURRENCE MY WIFE WAS DRIVING , SHE CALLED ME AND SAID THE CAR WAS GOING ABOUT 10 OR 20 MPH. I ASKED WERE THERE ANY WARNING LIGHTS ON THE DASH THAT WERE ON SHE SAID THE SERVICE ENGINE SOON WAS ON AND THAT WAS ALL. SHE MADE IT HOME , CALLED THE LOCAL DEALERSHIP. WE CARRIED THE CAR THEY SAID THEY CHANGED THE FUEL FILTER. BROUGHT THE CAR HOME ,IT RAN FINE FOR A FEW DAYS THEN THE SAME THING HAPPENED AGAIN. THE NEXT DAY I CONTACTED VOLKSWAGEN ASSISTANCE FOR THEM TO TOW IT TO THE SHOP. THE CAR WAS UNDER THE CARPORT , I WAS GOING TO PUSH IT OUT TO GO ON THE TOW TRUCK , BUT IT STARTED AND RAN FINE WITH THE EXCEPTION OF THE ENGINE LIGHT BEING ON. THE WRECKER CARRIED IT TO THE SHOP. THE DEALERSHIP CALLED ME ONJAN. 03 2012 AND TOLD ME THE FUEL WAS CONTAMINATED WITH WATER, AND THEY WOULD HAVE TO FLUSH THE SYSTEM($500_+). THEY CALLED BACK THE NEXT DAY AND SAID THEY WOULD HAVE TO REPLACE EVERYTHING IN FUEL SYSTEM($8500 +). AFTER SOME RESEARCH MY CAR IS DOING THE SAME THINGS AS IF THE FUEL PUMP HAD FAILED. THIS IS A VERY COMMON THING FROM WHAT I"VE READ ON THIS MOTOR . THAT'S WHERE WERE AT NOW. *TR

THE HIGH PRESSURE FUEL PUMP ON MY 2010 VW TDI FAILED ON THE HIGHWAY CAUSING A SUDDEN LOSS OF POWER. THE VEHICLES WAS TOWED TO THE DEALERSHIP WHERE THEY CONFIRMED THAT THE INJECTOR PUMP WAS THE PROBLEM. *KB

TL- THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THAT THE FUEL LINE AND THE FUEL INJECTOR WAS CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE REPAIRS WERE MADE TO THE VEHICLE UNDER NHTSA CAMPAIGN ID NUMBER: 11V490000 (FUEL SYSTEM, DIESEL) BUT THE REPAIR DID NOT RECTIFY THE FUEL LINE ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THEY WOULD NOT TAKE THE LIABILITY FOR REPLACING ANY ADDITIONAL PARTS. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 29,000. KMJ

VEHICLE QUIT ON A MAIN STREET GOING UP A BRIDGE RISE. HAD HE CAR TAKEN TO THE DEALER WHERE WE PURCHASED FROM. SERVICE MANAGER SAID THERE WAS A LARGE AMOUNT OF METAL FOUND IN THE FILTER ELEMENT. THEY WHERE SENDING FUEL SAMPLES TO VW FOR ANALYSIS. THREE DAYS LATER THEY GAVE ME A RENTAL CAR FOR 10 DAYS. THEY ARE REPLACING EVERYTHING IN THE FUEL SYSTEM, INCLUDING THE TANK. *TR

ACCELERATING AT 40MPH CAR BEGAN TO RUN ROUGH AND LOSE POWER. ENGINE GLOW PLUG LIGHT BEGAN TO FLASH. CAR STALLED AND COULD NOT BE RESTARTED. CAR TOWED TO HILEY VOLKWAGEN IN ARLINGTON TEXAS. SERVICE DEPARTMENT STATES THAT HIGH PRESSURE FUEL PUMP DISINTEGRATED AND THAT METAL PARTICLES WERE FOUND IN THE FUEL LINES. WILL BE REBUILDING THE FUEL SYSTEM AND REPLACING THE FUEL TANK. *TR

WHILE AT THE DEALER FOR FUEL PUMP FAILURE THE CAR WAS FOUND TO HAVE ANOTHER SERIOUS ISSUE. THERE WAS A SEAL GOING IN TO THE COWLING THAT HAD LEAKED AND CAUSED A MAJOR AMOUNT OF WATER TO LEAK IN TO THE CABIN OF THE VEHICLE, RIGHT WHERE THE ELECTRICAL COMPONENTS AND FUSE PANEL ARE. THIS CAUSED MAJOR DAMAGE AND THE CAR TO STALL / NOT RUN DUE TO THE WATER DAMAGE. LUCKILY THIS WAS FOUND WHILE THE VEHICLE WAS NOT MOVING, OTHERWISE THE CAR WOULD HAVE STOPPED RUNNING DUE TO VOLKSWAGEN'S ERROR OF NOT HAVING A SEALED ACCESS PORT TO THE INTERIOR OF THE VEHICLE. *TR

DRIVING IN HEAVY TRAFFIC AT 45 MPH THE CAR DASH DINGED, I LOOKED DOWN AND IMMEDIATELY THE CAR LOST POWER. I WAS ALMOST IN MULTIPLE ACCIDENTS AS THE CAR SLOWED RAPIDLY WITHOUT BRAKE LIGHTS (THE CAR ENGINE STOPPED SO SUDDENLY THAT IT TOOK THREE OR FOUR SECONDS TO COMPREHEND THE SITUATION AND ACTIVATE HAZARD LIGHTS AND TAKE APPROPRIATE ACTION) TO WARN OTHER CARS THAT I NO LONGER HAVE POWER. ALSO, TO TRY AND MOVE OUT OF HARMS WAY WAS EXTREMELY DIFFICULT AS THE CAR HAD NO ENGINE POWER. THE CAR WAS EVENTUALLY TOWED TO THE DEALER WHERE THEY DETERMINED THAT METAL FROM THE FUEL PUMP WAS IN THE ENTIRE FUEL SYSTEM. *TR

3 MILES FROM HOME GLOW LIGHT STARTS BLINKING......NOT IN LIMP MODE I GET HOME SWITCH OFF WAIT.....TAKE IT FOR A QUICK SPIN NO MORE FLASHING LIGHT OR PROBLEM. NEXT DAY DRIVE 130 MILES TO PORTLAND NO PROBLEM. I THEN START OUT FOR BEAVERTON AND THE LIGHT STARTS BLINKING AGAIN TURN OFF AGAIN STARTS NO PROBLEM BUT THEN THE LIGHT COMES ON AGAIN. I THEN TAKE IT TO DEALER THEY TAKE A LOOK AND REPLACE THE TANK FUEL PUMP.... I THEN DRIVE IT BACK TO PORTLAND NO PROBLEM UNTIL ALMOST AT MY HOTEL LIGHT STARTS BLINKING AND LIMP MODE. NEXT DAY MANAGE TO JUST MAKE IT BACK TO DEALER THEY GIVE ME A RENTAL AND ORDER IN A VALVE OR SENSOR NOT SURE. CAR IS READY LATE THE NEXT DAY SO I PREFER TO PICK UP TO SAT MORNING.SAT MORNING I GET LESS THAN 1 MILE FROM DEALER AND THE WARNING LIGHTS STARTS AGAIN AND LIMP MODE TAKE IT BACK. FOLLOWING MONDAY I GET A CALL TO ORDER IN SOME PARTS, NEXT DAY I GET ANOTHER CALL THAT THEY ARE REPLACING THE ENTIRE FUEL SYSTEM. REPLACED THE ENTIRE DIESEL FUEL SYSTEM 26+ COMPONENTS UNDER WARRANTY. GOT CAR BACK ON THE 23RD OF NOVEMBER 2011. *TR