2010 VOLKSWAGEN JETTA Complaints

WHILE DRIVING THROUGH A BUSY DOWNTOWN, OUR CAR SUDDENLY LOST POWER AND WOULD NOT RESTART. IT WAS TOWED TO THE NEAREST VW DEALERSHIP. THE NEXT DAY, WE WERE TOLD THAT THE PROBLEM WAS RELATED TO A FAILURE OF THE HIGH PRESSURE FUEL PUMP. THE SERVICE MANAGER SAID THE FUEL PUMP HAD "COME APART" AND SENT METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM. WHEN ASKED WHY THIS WOULD HAPPEN HE STATED THAT "IT WASN'T THE KIND OF THING THAT YOU COULD HAVE DONE ANYTHING TO AVOID OR PREVENT". AT THE TIME, WE WERE NOT AWARE OF THE FEDERAL INVESTIGATION AND DID NOT ASK ANY FURTHER QUESTIONS. THE CAR WAS AT THE DEALERSHIP FOR 5 BUSINESS DAYS AND MOST OF THE FUEL SYSTEM HAD TO BE REPLACED (FILTERS, PIPES, HOSES, PUMP, FUEL DISTRIBUTOR, ETC.). WHEN WE TRIED TO GET MORE INFORMATION FROM A CORPORATE CUSTOMER SERVICE REPRESENTATIVE LATER IN THE WEEK (AFTER WE LEARNED OF THE INVESTIGATION), HE DENIED ANY PROBLEMS WITH THE FUEL PUMP BUT DID SAY THAT OUR FAILURE APPEARED NOT TO BE CAUSED BY CONTAMINATED DIESEL. HE REFUSED TO COMMENT FURTHER ON THE SITUATION AND WOULD NOT TELL US WHETHER OR NOT THE PUMP HAD BEEN REDESIGNED SINCE OUR VEHICLE WAS MADE. WHEN WE PICKED UP OUR CAR THE SERVICE MANAGER WAS ALSO "UNSURE" WHETHER OR NOT THE PUMP HAD BEEN REDESIGNED. NEEDLESS TO SAY, WE ARE STILL VERY CONCERNED ABOUT THE SAFETY OF OUR CAR AND WE?RE THINKING ABOUT TRADING IT IN. IT WAS A VERY FRIGHTENING AND FRUSTRATING EXPERIENCE. *TR

HIGH PRESSURE FUEL PUMP FAILED DURING ROUTINE DRIVING IN A RESIDENTIAL AREA. CAR WAS ABLE TO COST TO A SAFE LOCATION AWAY FROM TRAFFIC. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS BURNING MORE FUEL THAN NORMAL. THE CONTACT DISCOVERED THAT THE VEHICLE WAS LEAKING FUEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FUEL LINE WHERE THE FUEL CIRCULATION FAILED. THE FAILURE AND THE CURRENT MILEAGE WAS 44,000. THE CONSUMER STATED THE MANUFACTURER SENT THREE NOTICES THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED IN OCTOBER 2011. UPDATED 01/04/12

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 50 MPH WHEN HE WAS INVOLVED IN A THREE VEHICLE CRASH. THE CONTACT CRASHED INTO THE REAR OF ONE VEHICLE AND ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT. THE CONTACT WAS THROWN INTO THE STEERING WHEEL AND SUSTAINED INJURIES TO THE HEAD AND CHEST. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE AIR BAGS WERE NOT TO DEPLOY BECAUSE THE SENSORS WERE NOT ACTIVATED. THE FAILURE MILEAGE WAS 32,000.

09/29/11 4:30 PM 2010 JETTA 14,734 MILES OD. JUST CUT OFF AT 50 MPH IN TRAFFIC. STARTED TO LOOSE POWER THEN IT CUT OFF. THEN ALL [XXX] BROKE LOOSE. IT ( BABY CAR) CUT OF WITHOUT WARNING. LOOKED DOWN , SAW @ GLOW PLUG LIGHT@ FLASH THEN COASTED OVER TO THE SIDE OF THE ROAD. TOOK VW TOW 1 HR TO ARRIVE (KIDS WERE IN THE CAR I WAS BLOCKING THE BUS LANE). IT COST ME $ 20.00 WORTH OF CRAP AT RITE-AID TO SOOTH THE BEASTS, KIDS WHILE WAITING. I CALLED CERRITOS MCKENNA VW AND TIM (MY REG SERVICE WRITER) SAID HE KNEW WHAT IS WAS AND IT RARELY HAPPENED IT IS THE FUEL PUMP EXPLODES AND SENDS METAL CHIPS THROUGHOUT THE FUEL SYSTEM. HE SAID HE WOULD WAIT FOR US. WHEN I GOT THERE[XXX] (MY REG GUY) WAS GONE , NO WHERE TO BE FOUND. HENRY (NEW GUY, I THINK/KNOW I HAVE BRA'S OLDER THEN THIS KID) HELPED ME OUT AND SAID. OH YEAH ,THIS HAPPENS ALL THE TIME A DESIGN FLAW ON THE TDI'S AND THEY KNOW ALL ABOUT IT. I WILL TAKE 3 DAYS TO GET THE PARTS. FIRST, HE TRIED TO SAY THAT IT IS BECAUSE I HAD IT SERVICED IT SOMEWHERE ELSE. WRONG LOOKED AT THE RECORDS I HAVE ONLY HAD IT WORKED ON AT CERRITOS MCKENNA VW AND FURTHER MORE I HAVE HAD THE OIL CHANGE EVERY 5000 NO MATTER WHAT. I ONLY BY DIESEL AT SHELL / UNION 76 AND NO ONE ELSE DRIVES BABY CAR , NOT EVEN THE HUBBY. HE HATES THE CAR MAYBE HE KNEW SOMETHING I DID NOT BUT I WILL NOT LET HIM KNOW HE WAS RIGHT.. NEVER...THIS CAR HOGS UP THE GARAGE, NOW SHE IS IN THE CAR PORT STATUS NO LONGER BABY CAR BUT JETTA CAR OR BAD CAR. CERRITOSVW MCKENNA HAS HAD BABY CAR 7 DAYS AND COUNTING. YOU MARK MY WORDS IF THIS CAR DIES ONE MORE TIME I WILL DUMP IT AT CARMAX. I WILL LOWER AND DRIVE THE GRAND CARAVAN 2007 (NO PROBLEMS EVER). I SPENT 35,000 ON THIS BABY CAR AKA JETTA WETTA AND ONLY HAVE 14,743 MILES @@ON IT. THAT IS WHAT MAKES ME MAD AND THEN IT IS MADE IN FLIPPING MEXICO. THIS IS NOT A DAEWOO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MOTOR LOST MOST POWER BUT WAS ABLE TO GO 10-15MPH TO GET TO END OF TRIP. CHECK ENGINE LIGHT CAME ON AND GLOW PLUG LIGHT FLASHED ON & OFF. CALLED VW AND THEY SCHEDULED APPT FOR NEXT DAY, SAID IT WAS OK TO DRIVE IN. BEGAN DRIVE HOME ON MAJOR CITY STREET. WHILE DRIVING, THE ENGINE DIED AND WOULD NOT RESTART. CAR STALLED IN LEFT LANE BLOCKING RUSH HOUR TRAFFIC. THE DRIVER OF THE FOLLOWING CAR WAS ABLE TO STOP TRAFFIC ENOUGH TO ALLOW US TO PUSH THE DEAD VW OFF THE ROAD TO THE RIGHT. CARS WERE ATTEMPTING TO PASS US AS WE PUSHED IT TO THE SIDE. CALLED VW AND THEY SENT A TOW TRUCK. DIAGNOSTICS THE NEXT DAY FOUND METAL IN THE TDI DIESEL HIGH PRESSURE FUEL PUMP. FUEL SYSTEM IS TO BE REPLACED UNDER WARRANTY. *TR

DSG MECHATRON UNIT FAILURE: VEHICLE HAD MULTIPLE CHECK ENGINE LIGHT DISPLAYS. THE LIGHT WOULD COME ON, THEN GO OFF FOR SOME TIME AND THE DEALER KEPT TELLING ME IT WAS PROBABLY A GAS CAP ISSUE. FINALLY AFTER ABOUT 4-8 TIMES OF THIS HAPPENING I ADVISED THE DEALER I WAS BRINING IT IN TO GET LOOKED AT. DROPPED THE VEHICLE OFF ON SEPT 8TH AND THEY HAVE NO IDEA WHEN THE PART WILL COME IN. HAVE SAID IT MAY BE NOVEMBER 7TH, BUT THAT IS NOT GUARANTEED. THIS VEHICLE HAD CHANGED GEARS WHILE MY WIFE WAS DRIVING AND ALMOST MADE IT UNCONTROLLABLE FOR HER AND IT IS NOT SAFE. *TT

VEHICLE STALLED IN RIGHT LANE OF TRAFFIC AND WOULD NOT RESTART. LOCATION HAD NO SHOULDER AND DID NOT ALLOW VEHICLE TO BE MOVED OUT OF TRAFFIC. TOWED TO DEALER AND TOLD THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND THAT A COMMON CAUSE WAS GAS IN DIESEL. OUR OTHER TWO VEHICLES ARE ALSO DIESEL SO WE ARE USED TO SELECTING DIESEL FUEL. (LATER TEST BY DEALER SHOWED NO INDICATION OF GAS IN FUEL) THERE WAS AN CRASH INVOLVING TWO OTHER VEHICLES TRYING TO GET AROUND OUR DISABLED VEHICLE. I DID NOT KNOW IF THIS COUNTED AS A CRASH ABOVE. *TR

WHILE DRIVING AT 35MPH, CAR STALLED OUT. BATTERY LIGHT FLASHED, RADIO ETC STAYED ON, BUT CAR HAD NO POWER AT ALL. ROLLED TO NEXT INTERSECTION, TURNED CAR OFF, AND RESTARTED IT. TOOK IT TO DEALER, THEY SAID IT WAS A SOFTWARE UPDATE, WHICH THEY THEN PERFORMED. AUG. 24 EXITING I95, 65MPH, SAME THING HAPPENS, I PRESSED THE GAS AND THE ENGINE WAS TOTALLY DEAD. LIGHTS AND RADIO STAYED ON. ONCE AGAIN I ROLLED TO A STOP, AND RESTARTED THE CAR. TOOK IT TO THE DEALER, THEY KEPT IT FOR AN HOUR AND SAID THERE WAS NOTHING WRONG WITH MY CAR. SO I TOOK IT TO ANOTHER DEALER. AFTER HAVING MY CAR FOR A WEEK THEY WERE ABLE TO DUPLICATE MY PROBLEM. THEIR COMPUTERS WERE HOOKED UP TO MY CAR AT THE TIME, AND SHOWED NO FAULTS. SO THEY WERE BACK AND FORTH WITH VW TECH SUPPORT, AND THEY ARE FLYING IN AN ENGINEER, AND THEY THINK IT MIGHT BE THE STEERING CONTROL MODULE MALFUNCTIONING. THEY HAVE HAD MY CAR FOR TWO WEEKS NOW, I HAVE NO IDEA WHEN IT WILL BE FIXED, IF EVER. *TR

I WAS DRIVEN UP A SMALL HILL GOING ABOUT 20 MPH AND AS I WAS COMING TO A STOP SIGN THE ENGINE STALLED. THERE WAS NO APPARENT REASON FOR THE STALLING. I LOST POWER COMPLETELY AND THERE WAS NO WAY THAT I COULD RESTART THE CAR. I KNEW THAT IT WAS NOT ELECTRICAL BECAUSE I WAS ABLE TO PUT ON MY FLASHERS. *TR