2002 VOLKSWAGEN JETTA Complaints
View complaints related to 2002 VOLKSWAGEN JETTA. The complaints found here are submitted by actual consumers with first hand experience. There are more than 680 complaints submitted for the 2002 VOLKSWAGEN JETTA. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2002 VOLKSWAGEN JETTA- HILLSBORO, OR
I BOUGHT THIS CAR WITH 108000 MILES ON IT, I BEGAN HAVING PROBLEMS WITH THE CAR SHIFTING FROM 2ND TO 3RD; HOWEVER NOW IT HAS BEEN GETTING WORST. I HAVE DONE TONS OF RESEARCH AND THE ISSUES SEEMS TO BE A ISSUE THAT IS MORE OF A RECALL ISSUE THAN JUST ONE CARE ISSUE. I ALSO DO NOT LIKE HOW VW OF AMERICA IS JUST FLUFFING IT OFF LIKE IT IS ALL THE OWNERS FAULTS. I ALSO HAVE READ THAT MANY PEOPLE HAVE PAID FOR THE TRANSMISSIONS TO BE REPLACED AND OR FIXED FOR OVER 5K AND THE ISSUE COMES UP AGAIN, IT WOULD BE NICE IF SOMEONE WOULD TAKE AND LOOK INTO THIS ISSUE BECAUSE MANY OF US BOUGHT THE CAR BECAUSE THEY LIKED VW AND WILL SOON BE GETTING RID OF THEM AS WELL AS NO LONGER BUYING FROM VW DUE TO VW IGNORING OUR COMPLAINTS. *TR
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- MILWAUKEE, WI
WE WERE TRAVELING 70 MPH ON A HIGHWAY IN OUR 2002 VOLKSWAGEN JETTA WAGON (GLS 1.8T) WHEN, WITHOUT WARNING, AN LOUD "POOF" SOUND WAS HEARD, THE CAR LOST ALL POWER, AND WE SMELLED BURNING PLASTIC. THE CAR REGAINED POWER, THEN A SECOND "POOF" SOUND WAS HEARD, AND THE POWER FLICKERED IN THE CAR, AT WHICH POINT THE CAR BEGAN FILLING WITH SMOKE. WE ROLLED DOWN THE WINDOWS, PULLED OVER TO THE SHOULDER, AND EVACUATED THE VEHICLE. WE PULLED OUT WHAT BELONGINGS WE COULD, BUT RETREATED FROM THE CAR ONCE FLAMES APPEARED ON THE DRIVER'S SIDE INTERIOR. APPROXIMATELY 1 MINUTE LATER, THE ENTIRE CAR WAS ENGULFED IN FLAMES AND WAS A TOTAL LOSS. WE ARE THANKFUL TO HAVE ESCAPED WITH OUR LIVES. HERE ARE THE SPECIFICS OF OUR VEHICLE: MODEL:JETTA TRIM:GLS BODY STYLE:4 DOOR WAGON ENGINE:1.8L I4 20V MPFI DOHC TURBO TRANSMISSION:AUTOMATIC. *TR
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- DACULA, GA
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE BEGAN TO DECELERATE AND JERK FORWARD. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THAT THERE COULD HAVE BEEN A COMPUTER OR TRANSMISSION FAILURE. THE TECHNICIAN THEN ADVISED THAT THE TRANSMISSION WOULD HAVE TO BE TAKEN APART TO LOCATE THE SOURCE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 VOLKSWAGEN JETTA- SAN BERNARDINO , CA
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE TRANSMISSION WOULD JERK AS SOON AS THE VEHICLE WAS STARTED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED FOUR TIMES AND HE HAD TO REPLACE THE TRANSMISSION ONCE PRIOR TO THE MOST RECENT FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFERED ANY ASSISTANCE SINCE THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 120,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 VOLKSWAGEN JETTA- ORLANDO, FL
THE FUEL GASKET DECIDED TO CRACK ON THE TOP OF THE SENDING UNIT THAT SENDS DIESEL TO THE ENGINE. IT FILLED THE TOP AND SPILLED DOWN OVER THE TANK ONTO THE CONCRETE. $250 REPAIR FOR THE GASKET + LABOR NOT AT A DEALERSHIP. IT'S PROBABLY A FIRE HAZARD AND VW SHOULD RECALL THE GASKETS.
Source: PORTABLE SAFETY COMPLAINT FORM -
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2002 VOLKSWAGEN JETTA- RODCHESTER, NY
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN TRYING TO USE THE TURN SIGNAL THEY WOULD NOT TURN ON; NOR DOES THE HAZARD WARNING LIGHTS FUNCTION PROPERLY. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED HER THAT THERE WAS AN ELECTRICAL FAILURE BECAUSE NO FUSES HAD BLOWN OUT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILES WERE APPROXIMATELY 150,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 VOLKSWAGEN JETTA- LIVONIA, MI
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THEY HAVE EXPERIENCED INCIDENTS OF SUDDEN ACCELERATION WITH THE VEHICLE. THE CONTACT STATED EACH TIME THEY TRIED USING THE BRAKES THEY DID NOT RESPOND. THE FIRST TIME THE VEHICLE EVENTUALLY STOPPED, BUT THE SECOND TIME THE VEHICLE STOPPED WHEN IT CRASHED INTO THE GARAGE. THE CONTACT DIDNT MENTION THAT THERE WERE ANY INJURIES. THE VEHICLE WAS NOT INSPECTED. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 101,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 VOLKSWAGEN JETTA- RAYNHAM, MA
SINCE I HAVE OWNED THE VEHICLE, THE FRONT BULBS ON BOTH THE BLINKERS AND THE MAIN LIGHTS GO OUT ON A REGULAR BASIS AND HAVE TO BE REPLACED. THE LONGER I OWN THE VEHICLE THE MORE OFTEN I HAVE TO REPLACE A BULB AND THESE ARE NOT BULBS WE CAN REPLACE OURSELVES AND THEREFORE HAVE TO TAKE THE VEHICLE TO A REPAIR STATION TO FIX. I KNOW BULBS NEED TO BE REPLACED BUT I AM TALKING I AM REPLACING A BULB ALMOST EVERY OTHER MONTH. *TR
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- BALTIMORE, MD
MY RIGHT FRONT COIL SPRING SNAPPED DUE TO A DEFECTIVE SPRING. I OPENED MY CAR DOOR AND SAT IN MY CAR AND HEARD A LOUD BANG. IT TURNED OUT THAT 1/2 OF A COIL SNAPPED OFF OF MY RIGHT FRONT SPRING. IT LOOKS LIKE RUST WAS NOT AN ISSUE AND THE SPRING WAS DEFECTIVE AND FAILED. I'M GLAD I WAS NOT DRIVING WHEN THIS HAPPENED. I HAVE CONTACTED VWOA TO NOTIFY THEM OF THE FAILURE AND AM ASKING THEM TO REPAIR THE PART AT NO COST TO ME EVEN THOUGH THE CAR IS OUT OF WARRANTY. *TR
Source: NHTSA WEB SITE -
2002 VOLKSWAGEN JETTA- VENTURA, CA
VEHICLE LOST POWER AT HIGHWAY SPEED. FURTHER APPLICATION OF THE THROTTLE CAUSED THE TRANSMISSION TO SECOND FROM FOURTH, CAUSING THE VEHICLE TO RAPIDLY DECELERATE FROM 70 TO 40 MPH, AT WHICH POINT THE ENGINE RESUMED NORMAL OPERATION. THIS HAPPENED SEVERAL TIMES IN THE SPAN OF AN HOUR, AND IS ENTIRELY INTERMITTENT. THREE VW DEALERS ARE AT A COMPLETE LOSS FOR AN EXPLANATION. THE ECU DOES NOT RETURN A FAULT CODE. THIS PROBLEM OCCURS COMPLETELY AT RANDOM, REGARDLESS OF FUEL LEVEL, INCLINE, OR THROTTLE POSITION. THE ONLY CONSISTENCY IS THAT IT HAS NEVER HAPPENED AT A SPEED OVER 50 MPH. *TR
Source: NHTSA WEB SITE