2013 VOLKSWAGEN JETTA HYBRID Complaints

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 70 mph, the "Pull Your Vehicle Over Immediately" message appeared on the instrument panel and the vehicle inadvertently stalled. The check engine warning light, the battery warning light, and the ABS warning light illuminated. The contact stated that he veered to the side of the road. The contact stated he was able to restart the vehicle and drive however, the vehicle would not exceed 60 mph. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 110,000.

2013 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO MECHATRONIC ACCUMULATOR HOUSING SAFETY RECALL. THE CONSUMER STATED THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE TRANSMISSION WAS PREVIOUSLY REPLACED IN DECEMBER 2019. THE MECHATRONIC ACCUMULATOR HOUSING WAS FAULTY CAUSING THE VEHICLE TO BECOME STUCK IN PARK. THE MANUFACTURER WAS NOTIFIED.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 30 mph, the vehicle loss motive power and stalled. The contact shifted the vehicle into PARK and restarted the vehicle however, while driving, the failure recurred. The hybrid system failure warning light was illuminated. The contact took the vehicle to a local dealer who inspected the vehicle and diagnosed the failure as the transmission and stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE FAILED TO ACCELERATE AND WAS JERKING. THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROADWAY AND HAD THE VEHICLE TOWED TO JIM ELLIS VOLKSWAGEN KENNESAW (950 ERNEST W BARRETT PKWY NW, KENNESAW, GA 30144, 678-616-9946) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN). THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING CEASED AND THE VEHICLE DECELERATED AND STALLED WITH THE ACCELERATOR PEDAL DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED BUT FAILED TO SHIFT INTO GEAR. THE VEHICLE WAS FIRST TOWED TO THE RESIDENCE, THEN TO PIGNATARO VOLKSWAGEN (10633 EVERGREEN WAY, EVERETT, WA 98204) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 111,936.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, IT STOPPED AND STARTED RANDOMLY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF NORTH ATTLEBOROUGH (LOCATED AT 563 KELLEY BLVD ,ROUTE 152, NORTH ATTLEBOROUGH, MA 02760, (508) 695-7131) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE CONTACT LATER TOOK THE VEHICLE TO COPELAND VOLKSWAGEN OF BROCKTON (122 LIBERTY ST, BROCKTON, MA 02301, (508) 500-8768) WHERE THE COMPUTER WAS RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO COPELAND VOLKSWAGEN WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND THERE WAS POSSIBLE ELECTRIC MOTOR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED. THE CONTACT TOOK THE VEHICLE BACK TO COPELAND VOLKSWAGEN FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

I AM A 74 YEAR OLD RETIRED MAN, THE OWNER OF A 2013 VOLKSWAGEN JETTA HYBRID WITH 34,000 MILES PURCHASED NEW IN NOVEMBER 2013. THE CHECK-ENGINE LIGHT LIT UP ON MY DASHBOARD LAST MONTH AND I PROMPTLY BROUGHT THE CAR TO MY LOCAL VW DEALER. I WAS INFORMED THAT THE CLUTCH WAS SLIPPING IN FIRST GEAR (THIS IS AN AUTOMATIC TRANSMISSION) AND THAT THE APPROPRIATE REPAIR WAS TO REPLACE THE ENTIRE TRANSMISSION. THE DEALER CONTACTED VOLKSWAGEN AND WAS INFORMED THAT AS THE CAR WAS 7 MONTHS BEYOND THE 5 YEAR 50,000 MILE POWERTRAIN WARRANTY I WOULD BE RESPONSIBLE FOR THE COSTS OF TRANSMISSION REPLACEMENT. I HAVE PERSONALLY SINCE SPOKEN TO TWO REPRESENTATIVES OF CORPORATE VW AS FOLLOWS: SHARON G. VWOA CUSTOMER CARE CENTER VW REGION CASE MANAGER SUPERVISOR PHONE: 248.754.3277 KEVIN SCOTT EXECUTIVE SPECIALIST IN CUSTOMER RELATIONS PHONE: 248.754.5000 EXT 43809 BOTH REITERATED THE PARTY LINE, I.E. THE VEHICLE IS BEYOND THE 5 YR. POWERTRAIN WARRANTY AND VW HAS NO RESPONSIBILITY TO ADDRESS THE MALFUNCTION. NO CAR, BY ANY MANUFACTURER, SHOULD HAVE AUTOMATIC TRANSMISSION FAILURE AT 34,000 MILES REGARDLESS HOW OLD THE CAR MAY BE. FURTHERMORE, THE DEALER CONFIRMS THAT HE HAS SEEN MULTIPLE JETTA HYBRIDS WITH THE IDENTICAL TRANSMISSION PROBLEM THAT HE HAS REPLACED, MOST OCCURRING WITHIN THE WARRANTY PERIOD. HE TOO WAS ASTOUNDED TO LEARN THAT CORPORATE VW WOULD REFUSE TO COVER THE REPAIR! TO BE TOLD THAT VW WILL NOT STAND BEHIND ITS PRODUCT IN WHAT IS CLEARLY A MANUFACTURING DEFECT IS BEYOND BELIEF. AS I HAVE REACHED THE END OF MY ABILITY TO HAVE VW ASSUME RESPONSIBILITY FOR THE REPAIR I AM HOPING THAT YOU WILL BE ABLE TO CONTACT THEM ON MY BEHALF TO RESOLVE THIS ISSUE. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE, (XXXXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I DROVE HOME FROM WORK AND THE CAR WAS PERFECTLY FINE. I PULLED INTO MY GARAGE PARKED AND TURNED THE CAR OFF. THE NEXT MORNING I GOT INTO MY CAR TO GO TO WORK. I STARTED THE VEHICLE AND PUT IT IN REVERSE AND THE VEHICLE DID NOT MOVE AFTER I LET OFF THE BRAKE. SO I SHIFTED THE CAR BACK INTO PARK AND AS SOON AS I LET OFF THE BRAKE THE VEHICLE VIOLENTLY JERKED FORWARD AND THEN THE ENTIRE CAR AND ELECTRICAL SYSTEM SHUT OFF.

I PULLED OFF THE HIGHWAY AND WAS TURNING AROUND. THE CAR SUDDENLY STALLED WHILE DRIVING, BUCKED AND THEN WOULD NOT GO INTO GEAR. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE TRANSMISSION NEEDS TO BE REPLACED. MY HYBRID HAS A DSQ TRANSMISSION THAT IS SO FAULTY, VW HAS EXTENDED THE WARRANTY ON THIS PART IN EVERY COUNTRY BUT THE US! I CALL VW CUSTOMER CARE. THEY COULD NOT ANSWER MY QUESTIONS REGARDING THE DSQ TRANSMISSION AND ITS WELL DOCUMENTED ISSUES AND WHY VW OF AMERICA IS NOT ADDRESSING THESE ISSUES IN ITS HYBRIDS. THE 7 GEAR DSQ TRANSMISSION IS ONLY USED IN THE HYBRID IN THE US AND THE VW HYBRID IS NOT A BIG SELLER IN THE US SO THERE IS LESS REPORTED INFORMATION FOR THIS ISSUE. HOWEVER, MANY HYBRID OWNERS IN THE US HAVE HAD THIS PROBLEM AND VW IS AWARE OF IT. THERE SHOULD BE A RECALL OR AN WARRANTY EXTENSION ISSUED LIKE OTHER COUNTRIES FOR THIS PART. THANK YOU.,

VEHICLE STARTED EXPERIENCING FAILURE WITH THE AUTOMATIC START/STOP UNIT IN THE CAR. AT STOP LIGHTS CAR WOULD CYCLE BETWEEN BATTERY AND GAS ENGINES CONTINUOUSLY. DIAGNOSTIC TEST BY DEALERSHIP INDICATED THAT THE TRANSMISSION NEEDED TO BE REPLACED . CAR IS ONLY HAS 82000 MILES, DRIVEN IN NORMAL CONDITIONS. FOUND RECALL RELATED TO TRANSMISSION BUT TOLD BY VW THAT MY CAR VIN WAS NOT INCLUDED IN RECALL.