2013 VOLKSWAGEN JETTA HYBRID Complaints

MY AIRBAG WAS DISABLED BY A FAULTY CLOCK SPRING IN THE STEERING WHEEL. THIS IS THE SAME ISSUE THAT CAUSED VOLKSWAGEN TO RECALL 420K CARS, INCLUDING NON-HYBRID JETTAS. FOR REASON UNKNOWN TO ME THE HYBRID JETTA WAS NOT INCLUDED IN THE RECALL, BUT IT SEEMS THAT HAVE THE EXACT SAME ISSUE AS OTHER JETTAS.

JETTA HYBRIDS -SEVEN-SPEED DUAL-CLUTCH TRANSMISSION THAT RESULTED IN A LOSS OF DRIVE. THIS IS WHAT I WAS TOLD BY THE DEALERSHIP AND WHAT APPEARS ON THE RECALL. THE ENGINE SHUTS DOWN AND A COAST AFTER APPROXIMATELY 30 SECONDS. I WAS FORCED TO GET A TOW TO THE DEALERSHIP WHICH I HAD TO PAY FOR. I AM SERIOUSLY WONDERING WHY MY JETTA IS NOT "INCLUDED" IN THE 2013 VW JETTA HYBRID RECALL??? I HAVE BEEN TO THE ANTWERPEN VW DEALERSHIP IN GLEN BURNIE, MD ON 2 OCCASIONS AND THEY CONTEND MY CAR IS NOT PART OF THE RECALL. EVEN THOUGH WHEN I CALLED, I WAS TOLD THE PROBLEM WAS EXACTLY THE SAME AS WHAT IS LISTED IN THE RECALL INFORMATION. I WAS TOLD THAT THE PART HAS TO BE ORDERED FROM GERMANY AND IT WOULD TAKE A WEEK TO ARRIVE AND THEN THEY COULD DO THE WORK. IT HAS BEEN OVER A WEEK AND CAN' T GET ANYONE TO CONTACT ME. NOT ONLY THAT, I HAVE NOT BEEN ABLE TO MEET WITH THE SERVICE MANAGER(HE WAS IN AN IMPORTANT MEETING) BUT HE HAS NOT RETURNED MY CALLS. I WAS ALSO NOT PERMITTED TO GET A LOANER CAR FROM THE DEALERSHIP FOR SOMETHING THAT IS BEYOND MY CONTROL. *TR

TL* THE CONTACT OWNS 2013 VOLKSWAGEN JETTA HYBRID. THE CONTACT STATED THAT WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE STALLED AND RESTARTED SHORTLY AFTER. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 13V568000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 01/09/15*LJ UPDATED 01/21/15*CN THE CONSUMER STATED THE INCIDENT ALSO HAPPENED FROM 0-30 MPH. UPDATED 01/26/15 UPDATED 10/5/2015*JS

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID PREMIUM. THE CONTACT STATED THAT THE ELECTRONIC CONTROL WARNING LIGHT ILLUMINATED AS THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT WAS AT A COMPLETE STOP WHEN THE VEHICLE THEN INDEPENDENTLY ACCELERATED TO 5 MPH BUT THE CONTACT WAS UNABLE TO ACCELERATE ANY HIGHER THAN 5 MPH. THE CONTACT SHUT THE VEHICLE OFF AND ONCE RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER. HOWEVER, THE FAILURE WAS UNABLE TO BE DUPLICATED OR REPAIRED. THE MANUFACTURER WAS ALSO MADE AWARE OF THE ISSUE BUT PROVIDED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.

AFTER FIRST STARTING THE VEHICLE AND DRIVING APPROXIMATELY 5 MINUTES OR LESS, WHEN THE VEHICLE IS AT A FULL STOP, ATTEMPTING TO ACCELERATE THE VEHICLE HESITATES FOR A LEAST 3 TO 5 SECONDS MULTIPLE TIMES BEFORE THE ENGINE ENGAGES AND THE VEHICLE STARTS TO MOVE FORWARD. THIS HAS HAPPENED ON AT LEAST 7 DIFFERENT OCCASIONS AND THE DEALER HAS INDICATED THAT THEY CANNOT REPLICATE THE PROBLEM ALTHOUGH MULTIPLE INCIDENTS HAVE BEEN REPORTED WITH THE SAME DSG TRANSMISSION ON 2014 VW JETTA DIESEL MODELS. IT FELT LIKE A CHOPPY STUTTER. IT WAS WORSE WHEN THE CAR WAS COLD BUT ALWAYS HAPPENED WHEN I WAS APPLYING JUST A SMALL AMOUNT OF PRESSURE ON THE THROTTLE. I ALSO HAVE A SIMILAR ISSUE WHEN LAUNCHING THE CAR, WHEN PUTTING THE PEDAL DOWN HARD WHEN ENTERING FAST TRAFFIC FROM A DEAD STOP. I'D HIT THE GAS AND THE WHOLE CAR WOULD HEDGE AS POWER WOULD DISAPPEAR FOR A TERRIFYING FEW SECONDS. IT WAS SOMETHING QUITE DIFFERENT THAN TURBO LAG. I HAVE A COMPLAINT INTO VW AND THEY ARE SUPPOSED TO BE WORKING WITH THE DEALER TO RESOLVE. AS OF 4/9/14, I HAVE NOT BEEN ABLE TO OBTAIN AN APPOINTMENT. *TR

I HAVE NOTICED THAT THERE IS A MYSTERY LEAK COMING FROM SOMEWHERE IN THE VEHICLE THAT THE SERVICE DEPARTMENT HAS BEEN UNABLE TO LOCATE. THE RESEARCH THAT I HAVE BEEN ABLE TO FIND HAS SAID THAT IT COULD BE A POSSIBLE LEAK IN THE SUNROOF DRAIN, FRONT WINDSHIELD DRAIN, OR AC CONDENSER DRAIN THAT IS SOMEHOW MANAGING TO LEAK INTO THE CABIN OF THE VEHICLE. THIS CAN CAUSE SEVERE WATER DAMAGE AND MOLD ISSUES THAT COULD IN TURN CAUSE A HEALTH HAZARD FOR THOSE ALLERGIC OR HAVE ISSUES WITH MOLD. *TR

ACCORDING TO THIS RECALL: SAFETY RECALL 34F6/4V 7-SPEED DSG AUTO TRANSMISSION W/TIPTRONIC (DQ-200 DIRECT-SHIFT GEARBOX) 2013-2014 MODEL YEAR VOLKSWAGEN JETTA HYBRID MY VEHICLE IS AFFECTED, BUT WHEN I CONTACTED MY VW DEALERSHIP AND VW CUSTOMER CARE, I WAS TOLD THAT THERE IS NO RECALL ON MY VEHICLE. THIS IS A VERY SERIOUS RECALL, BUT NO ONE AT VW WILL ACKNOWLEDGE THERE IS A PROBLEM. *TR

ON THE FREEWAY, I SLAMMED ON THE BRAKES, AS THERE WAS AN ACCIDENT IN FRONT OF ME, AND THE REGENERATIVE BRAKES DID NOT ACTIVATE WHEN SLAMMING ON THE BRAKES. THE STANDARD ABS DISK BRAKES, WITHOUT REGENERATIVE BRAKING, ARE NOT SUFFICIENT ENOUGH TO STOP THE VEHICLE IN AN EMERGENCY INSTANCE SUCH AS THIS. THIS IS EITHER AN ISSUE WITH THE REGENERATIVE BRAKES INITIALIZING WHEN THEY ARE NEEDED (WHICH IS A KNOWN ISSUE WITH THE HYBRID MODEL OF THE 2013 VOLKSWAGEN JETTA), OR THE STANDARD ANTI-LOCK DISK BRAKES NOT BEING SUFFICIENT ENOUGH TO STOP THE CAR ACCORDING TO THE FEDERAL MOTOR VEHICLE SAFETY STANDARDS AND REGULATIONS BY THE US DEPARTMENT OF TRANSPORTATION. THE STANDARD THAT THIS VEHICLE FAILS IS: "STANDARD NO. 105 - HYDRAULIC AND ELECTRIC BRAKE SYSTEMS - PASSENGER CARS (EFFECTIVE 1-1-68) THIS STANDARD SPECIFIES REQUIREMENTS FOR VEHICLES EQUIPPED WITH HYDRAULIC AND ELECTRIC SERVICE BRAKE SYSTEMS AND ASSOCIATED PARKING BRAKE SYSTEMS TO ENSURE SAFE BRAKING PERFORMANCE UNDER NORMAL CONDITIONS AND EMERGENCY CONDITIONS" (HTTP://WWW.NHTSA.GOV/CARS/RULES/IMPORT/FMVSS/). THIS FAILURE OF THE BRAKING SYSTEM RESULTED IN ME BEING UNABLE TO STOP THE CAR WITHIN A REASONABLE DISTANCE FOR MY SPEED, AND I REAR ENDED THE CAR IN FRONT OF ME.

HELLO, THE BRAKES ON THE NEW 2013 JETTA HYBRID ARE VERY DIFFICULT TO CONTROL. WHEN I TOLD MY DEALER, I WAS TOLD THAT THE BRAKES BEHAVED AS INTENDED. A GOOGLE SEARCH FOR "JETTA HYBRID BRAKES FEEL WEIRD" SHOWED MULTIPLE REPORTS ON STRANGE BEHAVING BRAKES. I THINK THIS IS A SAFETY ISSUE. I CANNOT COME TO A SMOOTH, STEADY STOP. EITHER IT IS TOO FAST OR TOO SLOW AND I HAVE TO SLAM ON THE BRAKES AT THE END. I THINK VW SHOULD BE REQUIRED TO MAKE THE BRAKES ON THE JETTA HYBRID SAFER AND RETROFIT VEHICLES ALREADY ON THE ROAD. THANK YOU FOR YOUR CONSIDERATION. *TR