2013 VOLKSWAGEN JETTA SPORTWAGEN Complaints

RAIN GUTTERS INEFFECTIVE CAUSING FLOODING INTO THE INTERIOR OF THE CAR. THIS IS AN ONGOING PROBLEM.

HEARD STRANGE NOISE WHILE DRIVING IN TOWN. FOUND PASSENGER REAR COIL SPRING WAS BROKEN. UPON FURTHER REVIEW THE SHOP ALSO FOUND THAT THE DRIVERS SIDE FRONT SPRING WAS BROKEN. MINIMAL CORROSION WAS PRESENT ON THE COILS AND THE CAR ONLY HAS ~50,000 MILES.

MY VEHICLE ONLY HAS ABOUT 80,000 MILES AND THERE IS A VERY LOUD SOUND COMING FROM THE DUAL MASS FLYWHEEL WHEN IDLING, BOTH WHEN PARKED OR IN DRIVE. THIS SEEMS PREMATURE FOR THIS TRANSMISSION. *TR

DEAR SIRS; THE WASHINGTON STATE ATTORNEY GENERAL ADVISED THAT I CONTACT YOU IN REGARDS TO VOLKSWAGEN GROUP OF AMERICA 2.0-LITER CLASS ACTION SETTLEMENT MY CLAIM MADE DURING THE RECALL WAS ACCEPTED THEN LATER DENIED. I NOW HAVE NO INCENTIVE TO HAVE THE CAR MODIFIED TO CONFORM WITH THE ENVIRONMENTAL STANDARDS THE REST OF THE CAR INDUSTRY MUST ABIDE BY. ALSO, I HAD GONE THROUGH THE TROUBLE OF BUYING ANOTHER CAR, WHICH I NEEDED FOR WORK, IN ANTICIPATION THAT VOLKSWAGEN WOULD HONOR THE CONTRACT THEY MADE WITH ME. I BELIEVE THEIR ULTIMATE DENIAL OF MY CLAIM WAS INTENTIONAL DECEPTION BY VOLKSWAGEN GROUP AND THEIR REPRESENTATIVES ON THE CLAIMS COMMITTEE TO AVOID PAYING ME THE $20,900 THEY HAD PREVIOUSLY AGREED TO PAY AND WERE IN FACT REQUIRED TO PAY BY LAW, UNDER THE CLASS ACTION SETTLEMENT. I AM MOST LIKELY NOT THE ONLY CITIZEN WHO WAS DAMAGED BY VOLKSWAGEN'S DECEPTION AND FRAUD IN CREATING A FALSE AND MISLEADING 'DEADLINE' FOR THIS SETTLEMENT'A SETTLEMENT WHICH WAS DESIGNED TO REPAY CONSUMERS WHO WERE AFFECTED BY VOLKSWAGEN'S ORIGINAL DECEPTION AND FRAUD REGARDING THE EMISSIONS ON THE CARS THEY SOLD TO US. RESPECTFULLY YOURS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON A COLD MORNING, I STARTED MY CAR BY TURNING THE KEY IN THE IGNITION, THEN LOCKED THE DOORS MANUALLY FROM THE EXTERIOR WITH ANOTHER KEY, IN ORDER TO ALLOW THE CAR TO WARM UP AND DEFROST BEFORE THE COMMUTE TO WORK. WHEN I RETURNED 10 MINUTES LATER, THE CAR WAS EMITTING GRAY SMOKE FROM THE HOOD, AND UPON OPENING THE DRIVER'S DOOR, I DISCOVERED THAT THE ENTIRE CABIN OF THE VEHICLE WAS FILLED WITH GRAY SMOKE AS WELL. I REACHED IN AND REMOVED THE KEY FROM THE IGNITION, THEN LEFT THE VEHICLE WITH THE DRIVER DOOR OPEN TO ALLOW THE SMOKE TO AIR OUT. ONCE THE SMOKE CLEARED, I WAS ABLE TO SEE THAT THE DASH NEAR THE DRIVER'S SEAT HAD COMPLETELY MELTED, THE CEILING HAD BURNED, THE WINDSHIELD HAD SHATTERED, AND SEVERAL OTHER DASHBOARD COMPONENTS WERE MELTED AND/OR MISSING. I NEVER WITNESSED FLAME, AND I CONTACTED 911 IMMEDIATELY TO HAVE POLICE AND/OR FIRE DISPATCHED TO MY HOME TO ENSURE THE SITUATION WAS RESOLVED. A SINGLE OFFICER ARRIVED AND ADVISED THAT WITH NO INDICATION OF CRIMINALITY, I NEED ONLY CONTACT MY INSURANCE AGENT, WHICH I DID.

WARM OR COLD ENGINE. LIGHT THROTTLE USE SIMILAR TO IN TOWN AND HIGHWAY DRIVING CONDITIONS ANY GEAR (IN MANUAL TRANSMISSION) AROUND 10-40 MPH STEADY SPEED AND WHEN TRANSITIONING FROM ACCELERATION TO COAST TO ACCELERATION, AND OCCASIONALLY UNDER HARD ACCELERATION CAR SEEMS TO "HICCUP" OR LOSE POWER AND GO THROUGH A THROTTLE CUT AND FOLLOW ON "CONFUSED" STATE (PULSING ON AND OFF THE THROTTLE) REQUIRING THE OPERATOR TO LET OFF THE THROTTLE UNTIL IT STOPS BEING "CONFUSED". COULD CAUSE ACCIDENT DUE TO INABILITY TO ACCELERATE IF NEEDED OR UNEXPECTED "HICCUP" CAUSING SOMEONE WHO IS BEING TAILGATED TO BE REAR ENDED. THROUGH CHECKING PUBLICLY AVAILABLE FORUMS I HAVE FOUND SEVERAL COMPLAINTS FROM USERS WITH RESPONSES INDICATING OWNERS OF THIS MODEL TDI MOTOR MAY BE EXPERIENCING THESE SAME SYMPTOMS AND WHEN TAKEN TO VW (ACCORDING TO ONLINE FORUMS) CAN TAKE ANYWHERE FROM 1 DAY TO 1 MONTH FOR THEM TO COME BACK WITH "WE DON'T KNOW WHAT IT IS". SOFTWARE FIXES WHEN DONE DO NOT SEEM TO FIX THE ISSUE COMPLETELY (ACORDING TO FORUMS) NOR DOES "PURGING" SOOT BY DOING HIGH RPM (ABOVE 4000RPM) APPEAR TO FIX THE ISSUE PERMANENTLY WITH THE ISSUE COMING BACK AFTERWARDS. THROUGH COMMUTING IN MY VEHICLE ~1500 MILES PER MONTH I EXPERIENCE THE PULSING EVERY DAY AT ALL SPEEDS FROM 10-40 MPH WITH LOW/STEADY THROTTLE INPUT WHEN MAINTAINING A STEADY SPEED. I ALSO EXPERIENCED THE "CONFUSED" SYMPTOM TODAY AFTER AN EMERGENCY STOP AT HIGHWAY SPEEDS NECESSITATING A HARD ACCELERATION AFTERWARDS WHICH I COULD NOT COMPLETE DUE TO THE ENGINE CUTTING AND ACTING "CONFUSED" AROUND 3000 RPMS IN 3RD GEAR. SYMPTOMS DO NOT APPEAR TO INCAPACITATE OR IMMOBILIZE THE CAR AND APPEAR TO BE MORE OF AN "ANNOYANCE" BUT COULD EFFECT SAFETY AND LONG TERM RELIABILITY WITH THE CONSTANT LOADING AND UNLOADING MOTION OF PARTS IN THE DRIVE LINE. NO INDICATOR OR ALARM LIGHTS LIT. GOOGLE TDI HICCUP AND 2013 TDI HICCUP FOR FORUMS

WHILE DRIVING HOME, THE CAR STALLED WITH NO WARNING AND WOULD NOT RESTART ALTHOUGH STARTER ETC WERE WORKING FINE. AFTER GETTING IT TOWED TO THE DEALERSHIP, THEY REPORTED THAT THE FUEL PUMP HAD FAILED LEAVING METAL THROUGH OUT MY FUEL SYSTEM, A PROBLEM THEY'VE SEEN WITH THIS MAKE AND MODEL IN THE PAST. AFTER CONTACTING THE MANUFACTURER, THEY SAID IT WAS A KNOWN ISSUE, BUT NOT COMMON ENOUGH TO WARRANT A RECALL AND WOULD NOT COVER THE COST OF REPAIR WHICH WAS OVER $5000, MORE THAN THE CURRENT VALUE OF THE CAR IN GOOD CONDITION.

ENGINE WON'T TURN OFF. CAR IS IN PARK, I TRY TURNING THE ENGINE OFF TO EXIT THE VEHICLE, KEY COMES OUT BUT THE ENGINE IS STILL RUNNING.

WHILE DRIVING THIS VEHICLE TO WORK IT STARTED TO DECELERATE ON THE HIGHWAY, LOSE POWER, AND STUMBLE. THE CHECK ENGINE AND GLOW PLUG LIGHTS CAME ON THE DASH. THE CAR WAS ABLE TO BE DRIVEN AT A REDUCED HIGHWAY SPEED FOR A SHORT DISTANCE TO A PARK AND RIDE TO BE TOWED TO A DEALER. THE CAR WAS STUMBLING OCCASIONALLY WHEN ACCELERATING AND STARTING TO DIE OUT, BUT NOT STALLING. *TR

MY WIFE AND HER MOTHER WERE OUT SHOPPING IN SAN DIEGO. THEY SUDDENLY EXPERIENCED ENGINE MALFUNCTION AND SUBSEQUENT STALL OF OUR 2013 JETTA TDI SPORTWAGON. THIS RESULTED IN OUR VEHICLE BLOCKING A TWO LANE BUSY BOULEVARD. THIS STREET IS A NO STOPPING ANYTIME ROADWAY CLEARLY MARKED WITH SIGNS. MY WIFE CHRISTINE, PULLED TO THE FAR RIGHT OF THE SHOULDER AS POSSIBLE. THIS WAS A FRIGHTENING AND DANGEROUS EXPERIENCE FOR MY WIFE AND MOTHER IN LAW. THE VW WAS TOTALLY DEAD AND REQUIRED TOWING TO A VW DEALER REPAIR FACILITY. THE SERVICE REP AT VW DIAGNOSED THE ISSUE IMMEDIATELY WHEN THE DETAILS OF THE MALFUNCTION WERE EXPLAINED. APPARENTLY, THIS ISSUE HAS BEEN KNOWN AND THOROUGHLY INVESTIGATED. I AM SHOCKED TO FIND OUT THE PROBLEM IS EXTENSIVE WITH THE TDI ENGINES FROM VOLKSWAGEN. HOW COULD I HAVE NOT BEEN NOTIFIED OF THIS POTENTIAL DANGEROUS SITUATION?