2003 VOLKSWAGEN PASSAT Complaints

OWNER WAS DRIVING VOLKSWAGEN WHEN IT STARTED TO HESITATE AND THE ENGINE CAUGHT ON FIRE. FIRE BURNED MOST SEVERELY IN CENTER REAR AND RIGHT SIDE OF THE COMPARTMENT.

CAR QUITS SUDDENLY WHILE DRIVING; WON'T RE-START. WAS TOWED TO DEALER; REPLACED FUEL PUMP. *JB

RELATIVE TO NHTSA RECALL 06V017000, MY 2003 VOLKSWAGEN 1.8T PASSAT, WHICH I PURCHASED AS A CERTIFIED USED VEHICLE WITH 25K MILES, EXPERIENCED WHAT LATER WAS DETERMINED TO BE A FUEL-PUMP FAILURE AT APPROXIMATELY 29K MILES. THIS INCIDENT OCCURRED IN OCTOBER 2004, WHILE I WAS TRAVELING AT HIGHWAY SPEED ON A RURAL INTERSTATE FOLLOWING A WEEKEND TRIP TO A NEIGHBORING STATE. I HAD BEEN USING THE CRUISE CONTROL TO TRAVEL AT THE 65 MPH SPEED LIMIT, AND HAD ACCELERATED TO PASS A SEMI-TRACTOR-TRAILER. HAVING PASSED THE TRUCK, THE CRUISE CONTROL DID NOT KICK BACK IN AS USUAL WHEN I TOOK MY FOOT OFF THE ACCELERATOR BUT, RATHER, THE CAR LOST POWER SUDDENLY AND COMPLETELY. I WAS ABLE TO NAVIGATE TO THE SIDE SHOULDER WITHOUT PROPERTY DAMAGE OR INJURY, WHERE I ARRANGED FOR TOWING TO THE NEAREST TOWN WITH A VW DEALER (THE TOW-TRUCK DRIVER SENT TO RETRIEVE ME NEARLY WAS SIDE-SWIPED/KILLED BY A PASSING SEMI WHILE LOADING MY VEHICLE ONTO HIS FLATBED, HOWEVER). IT BEING A SUNDAY, MY TRIP WAS DISRUPTED AND I WAS FORCED TO STAY OVERNIGHT IN THE DEALER LOCALE UNTIL THE PROBLEM COULD BE ADDRESSED THE FOLLOWING DAY. BECAUSE A NEW FUEL PUMP WAS NOT IN STOCK AND COULD NOT BE DELIVERED FOR ANOTHER 2 DAYS, I RETURNED HOME IN A RENTAL CAR AND ARRANGED TO HAVE MY CAR TRANSPORTED TO MY LOCAL DEALERSHIP ONCE THE REPAIR WAS COMPLETED, WHICH TURNED OUT TO BE SOME 9 DAYS LATER. EXPENSES OF THE DISRUPTION WERE REIMBURSED COMPLETELY BY VW OF AMERICA. I BECAME AWARE OF THE SUBSEQUENT RECALL ONLY RECENTLY VIA AN INTERNET WEBSITE ON VW PASSAT MECHANICAL PROBLEMS. I HAVE NOT BEEN CONTACTED BY VW ABOUT THE RECALL, BUT I PRESUME THAT IT WAS BECAUSE MY DEFECTIVE FUEL PUMP HAD BEEN REPLACED BEFORE THE RECALL ACTION WAS INITIATED. *JB

2003 VOLKSWAGEN PASSAT V6 (HEATED SEATS)- HEATING ELEMENT BURNED HOLE IN LEATHER SEATS WHILE DRIVING VEHICLE! HAD TO PULL OVER TO SIDE OF ROAD AS THE SEAT BECAME VERY HOT AND STARTED TO SCORCH MY PANTS. DESPITE A NUMBER OF RECALLS (AND COMPLAINTS FILED BY OTHERS- MANY LISTED ON THE NHTSA SITE) FOR BOTH PASSATS AND JETTAS, VOLKSWAGEN OF NORTH AMERICA REFUSES TO PICK UP THE COST OF THE $1100. REPAIR (OR ANY OF THE COST FOR THAT MATTER) BECAUSE THEY INSIST MY VIN IS OUTSIDE OF THE RANGE OF VEHICLES AFFECTED AND MY VEHICLE IS OUT OF WARRANTY. THERE IS CLEARLY A SAFETY PROBLEM HERE AND VW KNOWS IT. THEY SAY A DIFFERENT HEATING ELEMENT WAS USED IN MY CAR SO IT ISN'T PART OF THE RECALL. WHO CARES WHICH ELEMENT WAS USED? IT STILL RESULTED IN THE SAME PROBLEM- A BURNED SEAT. *JB

DRIVERS SIDE SEAT HEATER SHORTED OUT AND BURNED A HOLE IN SEAT COVER. SEAT WAS DRY AND TEMPETURE SET AT LOW. *NM

OWNER WAS DRIVING THE VOLKSWAGEN AND SMELLED A WEIRD ODOR, SO HE PULLED OVER TO THE SIDE OF THE ROAD. HE OPENED THE HOOD AND LOOKED TOWARD THE BACK OF THE ENGINE AND OBSERVED SMOKE AND SMELLED SOMETHING BURNING. HE STATED HE OBSERVED FIRE FROM THE BOTTOM PART OF A WIRE HARNESS. A SUBSEQUENT EXAMINATION REVEALED THE SPARK PLUGS SHOWED A SLIGHTLY RICH FUEL/AIR MIXTURE IN THE CYLINDERS, RESULTING IN POSSIBLE OVERHEATED EXHAUST COMPONENTS. CAUSE OF FIRE UNDETERMINED. *NM

MY 2003 VW PASSAT 4-DOOR SEDAN HAS EXPERIENCED MULTIPLE OCCURRENCES WHERE THE BRAKE LIGHTS CONTINUE TO REMAIN ON WHILE DRIVING AND EVEN AFTER THE ENGINE IS SHUT OFF. THIS HAPPENED AGAIN TODAY AND I NOTICED THIS TIME THAT THE EMERGENCY ENGINE LIGHT CAME ON WHILE DRIVING EARLIER IN THE DAY - THIS IS ALSO ANOTHER ISSUE THAT ALSO COMES ON/OFF FOR NO REASON. I'VE REPORTED THE WARNING LIGHT A COUPLE OF TIMES AS WELL TO THE VW SERVICE AND THEY DON'T KNOW WHY THAT HAPPENS EITHER. THE WARNING LIGHT WILL AT LEAST SHUT OFF WHEN THE CAR IS TURNED OFF, UNLIKE MY BRAKE LIGHTS. SINCE TODAY IS SATURDAY, LEAVING MY BRAKE LIGHTS ON UNTIL THE SERVICE DEPARTMENT REOPENS ON A MONDAY IS PROBABLY GOING TO RUN MY BATTERY DEAD. WITH THAT CONCERN IN MIND, I IMMEDIATELY CALLED THE VW ROADSIDE ASSISTANCE HOTLINE, 800-822-8987, TO SEE IF THEY HAD ANY REPAIR INSTRUCTIONS I CAN LOOK INTO AND THE OPERATOR SAID SHE WAS UNABLE TO FIND ANY DOCUMENTATION. SHE ADVISED THAT VW ROADSIDE CAN COME TOW MY VEHICLE TO A DEALERSHIP (THAT WON'T REOPEN UNTIL MONDAY) OR THEY CAN COME TO JUMP-START MY CAR (WHICH CAN TAKE UP TO 45-60 MIN. AFTER DISPATCH). THIS SEEMS A TERRIBLY LONG TIME TO WAIT & A HUGE INCONVENIENCE ESP. SINCE IT ALSO TOOK 30 MIN. JUST TO REACH THE LIVE OPERATOR IN THE FIRST PLACE. I LOVE DRIVING MY PASSAT; I BOUGHT IT BRAND NEW DIRECT FROM THE DEALERSHIP IN 2003. CAR SAFETY IS VERY IMPORTANT TO ME WHICH IS WHY I'M ADAMANT ABOUT FOLLOWING SERVICE GUIDELINES AND BRING MY CAR IN FOR REGULAR MAINTENANCE & OIL CHANGES. I ONLY BRING IT INTO A VW DEALERSHIP SERVICE, NEVER A LOCAL GARAGE MECHANIC. CAN NHTSA PLEASE LOOK INTO BOTH ISSUES: 1. SPORADIC CHECK ENGINE LIGHT WARNING WHILE DRIVING 2. BRAKE LIGHTS REMAINING ON WHILE DRIVING AND AFTER THE CAR IS SHUT OFF. I AM VERY CONCERNED AS BOTH ARE MAJOR CAUSES FOR SAFETY CONCERN, IN ADDITION TO FURTHER EXPENSIVE REPAIRS WHICH MAY BE DEFECTS THAT THE MANUFACTURER SHOULD COVER INSTEAD. THANKS. *NM

OWNER DROVE VEHICLE TO WORK AND NOTICED IT STARTED SMOKING. DROVE BACK HOME AND WENT INSIDE TO CALL AND HAVE VEHICLE TOWED. HE DID NOT GO BACK OUT TO THE VEHICLE UNTIL LATER IN THE EVENING, WHEN HE FOUND THE WINDOWS GRAY FROM SMOKE AND THE INSIDE OF THE VEHICLE WAS PARTIALLY MELTED BECAUSE IT CAUGHT FIRE. CATALYTIC CONVERTER LIGHT CAME ON SEVERAL DAYS PRIOR TO THE FIRE. FIRE DAMAGE LIMITED TO FLOOR BELOW CENTER FRONT OF DASH, ABOVE CATALYTIC CONVERTER AND EXHAUST SYSTEM.

OWNER WAS DRIVING WHEN SOMEONE ON THE SIDE OF THE ROAD POINTED AND INDICATED THERE WAS SOMETHING COMING OUT OF HER VEHICLE THAT LOOKED LIKE FOG. SMOKE WAS THEN NOTICED AND HER HUSBAND GOT OUT OF THE VEHICLE, LOOKED UNDERNEATH, AND SAW FIRE. HE BEGAN THROWING SNOW ON THE VEHICLE. FD EXTINGUISHED FIRE. SUBSEQUENT EXAMINATION REVEALED THE EXHAUST SYSTEM OVERHEATED AND IGNITED THE FIRE DUE TO AN ENGINE MANAGEMENT PROBLEM - SPARK PLUGS SHOWED OVERLY RICH FUEL/AIR MIXTURE.

VEHICLE STARTED FEELING SLUGGISH, REPAIR FACILITY CHANGED SPARK PLUGS, AN IGNITION COIL, AND A HALL SENSOR. FACILITY ADMITTED THEY COULD NOT REPAIR VEHICLE SO IT WAS DRIVEN TO A DEALER FOR DIAGNOSIS. WHILE BEING DRIVEN TO THE DEALER, THE VEHICLE STARTED SMOKING. CONTINUED DRIVING, ARRIVED AT DEALER, AND THERE WAS A FIRE UNDER HOOD. EXHAUST SYSTEM OVERHEATED, BURNING MATERIALS ON THE RIGHT FRONT FLOORBOARD. *NM