2003 VOLKSWAGEN PASSAT Complaints

I PURCHASED A NEW 2003 VOLKSWAGEN PASSAT FROM SMITH VOLKSWAGEN OF WILMINGTON, DE. FROM THE BEGINNING THE CAR WOULD INTERMITTENTLY EXPERIENCE TOTAL ENGINE SHUTDOWN AT MID-RPM WHILE UNDER FULL ACCELERATION. THIS MADE ANY KIND OF MERGING INTO TRAFFIC MANEUVER A HAZARDOUS UNDERTAKING. THE CAR WAS RETURNED TO THE DEALER SEVERAL TIMES FOR REPAIR BUT WITH NO SUCCESS. THIS CAUSED US FOR THE ENTIRE TIME WE OWNED THE VEHICLE TO COMPLETELY MODIFY THE WAY WE DROVE - NEVER KNOWING WHEN THE ENGINE WOULD DIE OUT. NOW AFTER STRUGGLING WITH THIS FOR 3 YEARS I RECEIVE RECALL NOTICE "SAFETY RECALL M7", ONE MONTH AFTER WE TRADED IN THE VOLKSWAGEN ON ANOTHER CAR. THIS NOTICE DESCRIBES OUR PROBLEM BUT UNDERPLAYS THE HAVOC THE PROBLEM CAN ACTUALLY CAUSE WHEN IT OCCURS TO YOUR CAR. THESE VEHICLES ARE A DANGER TO THEIR DRIVERS AND TO ALL THE CARS AROUND THEM ON THE ROAD. THEY SHOULD BE REMOVED FROM THE HIGHWAY UNTIL THEY ARE FIXED NOW THAT VOLKSWAGEN HAS FINALLY ADMITTED SOMETHING IS WRONG 3 YEARS LATER. *NM

DUE TO A SUNROOF DRAIN CLOG, OUR 2003 PASSAT WAGON PASSENGER FLOORBOARD QUICKLY FILLED WITH WATER IN WHAT I WOULD DESCRIBE AS MAJOR FLOODING. AS AN IMMEDIATE AND DIRECT RESULT WITH NO OPPORTUNITY TO REACT AND RESPOND OUR CAR BEGAN TO HAVE TROUBLE STARTING. AFTER GETTING IT STARTED AND BEING UNAWARE OF THE SITUATION WE WERE DEALING WITH, AN ATTEMPT WAS MADE TO DRIVE IT TO THE DEALER TO SEE WHAT WAS WRONG. DURING THAT RIDE THE ELECTRICAL SYSTEM WENT HAYWIRE, THE CAR BEGAN TO LURCH AND ULTIMATELY SHUT DOWN ON THE SIDE OF THE HIGHWAY. I WAS FORCED TO CALL VW FOR A TOW AND WAS RESPONDED TO PROMPTLY. THE DEALER'S SERVICE DEPT EXAMINED THE CAR AND FOUND THAT THE TRANSMISSION CONTROL MODULE AND THE AIR BAG CONTROL MODULE WERE BOTH SUBMERGED AS THEY BOTH REST UNDERNEATH THE CARPET IN THE FLOORBOARD. BOTH ITEMS WERE DEEMED TO BE NONFUNCTIONING AND HAD TO BE REPLACED. ALONG WITH THE LABOR TO CLEAN CARPETS AND REPLACE THESE PARTS THE TOTAL BILL WAS AROUND 2300 DOLLARS. HERE IS MY COMPLAINT: THIS WAS NOT COVERED UNDER WARRANTY ACCORDING TO THE DEALER, HOWEVER; THERE IS NO LITERATURE IN THE OWNERS MANUAL OR BUYERS GUIDE THAT SUGGESTS THE IMPORTANCE OF KEEPING THESE DRAINS UNCLOGGED. I MEAN IF MAJOR FLOODING IN THE FLOORBOARD OF A VEHICLE, A PLACE WHERE THE VITAL COMPUTER MODULES ARE KEPT, IS GOING TO CREATE CATASTROPHIC DAMAGE THEN IT SHOULD BE NOTATED AND/OR MADE CLEAR TO THE BUYER AT THE TIME OF PURCHASE. I CONSIDER THIS TO BE A DESIGN FLAW AND WORTHY OF WARRANTING A RECALL. IF YOU NEED VERIFICATION OF MANY MORE INSTANCES OF THE SAME PROBLEM WITH THE SAME TYPES OF VEHICLES (VW PASSATS, ETC.) CREATING THE SAME TYPES OF CONSEQUENCES ALL YOU NEED TO DO IS VISIT THE FORUM AT THEAUTOBAHN.COM AND I AM SURE YOU WILL BE JUST AS DISTURBED AND FRUSTRATED AS I WAS EVEN IF YOU DON'T OWN ONE OF THESE VEHICLES. THANK YOU FOR YOUR TIME. A VERY ANGRY CONSUMER. *NM

CAR HAD TROUBLE STARTING, ELECTRICAL PROBLEMS, LURCHING WHILE DRIVING AND ULTIMATELY TRANSMISSION AND AIR BAG FAILURE. *NM

2003 PASSAT CARBON BUILT UP ON THE INJECTORS OF THE FUEL SYSTEM. *TS ***NAR*** AFTER SEVERAL ATTEMPTED REPAIRS, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS RUNNING ROUGH. *JB

FUEL PUMP FAILED IN MY 2003 VOLKSWAGEN PASSAT CALLED VOLKSWAGEN ABOUT THE RECALL AND THEY TOLD ME THERE IS NO RECALL YET AND WILL NOT BE COVERED THE ALL OCCURRED ON 3/27/03. *JB

DT*: THE CONTACT STATED THE ENGINE ON THE VEHICLE FAILED. THE DEALERSHIP DETERMINED THE ENGINE NEEDED TO BE REPLACED DUE TO AN OIL SLUDGE PROBLEM. TWO MONTHS LATER THE CHECK ENGINE LIGHT CONTINUED TO ILLUMINATE. THE DEALERSHIP DETERMINED THE ENGINE NEEDED TO BROKEN DOWN TO SEE IF THE PROBLEM WAS RELATED TO THE OIL SLUDGE PROBLEM. THE ENGINE FAILED IN AUGUST 2005 WITH ONE YEAR/12000 MILE WARRANTY. A MONTH AFTER REPLACEMENT THE CHECK ENGINE LIGHT CAME ON. THE DEALERSHIP FAILED TO CORRECTLY DIAGNOSE THE PROBLEM AND THE ENGINE WAS CHECKED IN MARCH 2006. IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE BROKEN DOWN IN ORDER TO DETERMINE THE PROBLEM AND SINCE THE MILEAGE EXCEEDED THE WARRANTY IT WOULD NOT BE COVERED. THE CONTACT CONTACT THE DEALER, WHO INDICATED THE SAME THING AND REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT WAS TOSSED BACK AND FORTH WITH NO ONE TAKING RESPONSIBILITY OR ACTION. AFTER SEARCHING ON THE INTERNET THE CONTACT DISCOVERED THAT THIS WAS A COMMON PROBLEM WITH VOLKSWAGEN PASSAT VEHICLES, AND THAT VOLKSWAGEN WAS RANKED AMONG THE WORSE CAR COMPANIES FOR RESOLVING CUSTOMER COMPLAINTS. THEREFORE, THE CONTACT SOUGHT NHTSA ASSISTANCE. *AK

DT*: THE CONTACT STATED WHILE DRIVING AT 20MPH, THE SEAT WARMER STARTED SMOKING ALTHOUGH, NO FLAMES WERE VISIBLE. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND THE IGNITION WAS TURNED OFF. THE CONTACT NOTICED A HOLE IN THE SEAT FROM WHERE THE SMOKE WAS COMING FROM. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE PROPER REPAIRS WERE MADE.

PURCHASED VEHICLE ON 8/4/03 8/8/05 - ENGINE OIL LIGHT CAME ON, VEHICLE DIAGNOSED W/ "ENGINE OIL SLUDGE" BY DEALERSHIP, WARRANTY ITEM. 8/11/05- SPOKE W/ DEALERSHIP TO CONFIRM SLUDGE ISSUE AND PRESENTED OIL CHANGE RECEIPTS,(VEHICLE PURCHASED W/ 19637 MILES) , DEALER DECLINED TO HONOR THE WARRANTY AND RECOMMENDED A ENGINE FLUSH & OIL CHANGE 8/12/05 - RETRIEVED VEHICLE AND HAD ENGINE FLUSHED & OIL CHANGED 8/13/05 - VEHICLE CUT OFF & REMAINS INOPERABLE 8/21/05 - VEHICLE WAS TOWED TO RECEIVE DIAGNOSES 8/26/05 - VEHICLE DIAGNOSED W/ NO OIL PRESSURE OR COMPRESSION. CAUSE - (BAD OIL PUMP) TIMING BELT JUMPED R&R VALVE COVER AND LOCKED UP CAM #1 CYLINDER. NO SLUDGE WAS FOUND IN ENGINE, VALVE COVER, OIL PAN OR ENGINE BLOCK. ENGINE WAS FREE OF SLUDGE AND WOULD NOT HAVE CAUSED THE ENGINE TO FAIL (DOCUMENTED BY AUTO REPAIRMAN) 8/26/05 - TOWED VEHICLE TO ANOTHER (ENGINE REPAIR SPECIALIST) REPAIR SHOP. 9/22/05 - DIAGNOSES RESULT "NO" ENGINE OIL SLUDGE FOUND. (ENGINE WAS TOTALLY DISASSEMBLED AND EXAMINED IN EVERY DETAIL) SLUDGE WOULD BE EXPECTED IF POOR MAINTENANCE WAS THE ISSUE. A SIMPLE OIL FLUSH WOULD NOT HAVE REMOVED ENGINE OIL SLUDGE (DOCUMENTED BY SERVICE CENTER) 9/23/05 - CONTACTED VW CUSTOMER CARE TO REPORT MY FINDINGS. NO RESOLUTION OBTAINED TO DATE. I WAS TOLD TO OBTAIN ANOTHER ENGINE ANALYSIS. 9/26/05 - CONTACTED VW AGAIN TO INFORM THEM THAT ANOTHER ANALYSIS IS IMPOSSIBLE BECAUSE THE ENGINE IS DISASSEMBLED. 10/7/05 - TOWED THE VEHICLE BACK TO MY HOME. VEHICLE PRESENTLY GARAGED AND INOPERABLE. * SINCE THEN, I'VE READ MANY ACCOUNTS OF THIS "SAME" ISSUE HAPPENING TO VW PASSAT OWNERS. VW HAS ADMITTED TO ENGINE PROBLEMS WITH THEIR 4 CYLINDER TURBO ENGINES BUT HAS NOT ISSUED A RECALL. THIS IS A SERIOUS PRODUCT STEWARDSHIP ISSUE AND VW SHOULD BE MADE TO REPAIR AND REIMBURSE CONSUMERS FOR THESE COSTLY REPAIRS. I'VE SPENT THOUSANDS OF DOLLARS IN MY ATTEMPT TO UNCOVER THE "REAL" PROBLEM WHICH IS A FAULTY ENGINE AND/OR OIL PUMP. *NM

2003 VW PASSAT, BUILT 11/2002, FUEL PUMP FAILED 12/2004, AT 52695K MILES. NOW THERE IS A FUEL PUMP RECALL FOR 2003 VW PASSAT BUILT BETWEEN 09/01/2002-03/31/2003 WITH A RANGE OF VIN NUMBERS, THAT MINE APPEARS TO FALL IN, AND I AM BEING TOLD MY CAR SHOWS NO PENDING RECALLS ASSOCIATED WITH MY VIN. *NM

THIS IS A 2003 VW PASSAT WITH 27,000 MILES. IT IS KEPT OUTSIDE IN NORTHERN CALIFORNIA. THERE HAVE BEEN RAINS HERE RECENTLY, EXPECTED THIS TIME OF YEAR. THE REAR FOOTWELL WAS FOUND TO HAVE WATER IN IT RECENTLY. NEITHER THE SUNROOF NOR WINDOWS HAD BEEN LEFT OPEN. ALTHOUGH THE VEHICLE HAS BEEN MAINTAINED BY VW DEALERS ACCORDING TO SCHEDULE, THE BOTTOM OF THE SUNROOF DRAIN TUBE WAS CLOGGED, BACKING WATER UP. THE RESULTING DAMAGE INCLUDED CARPET, DAMPENED TRANSMISSION CONTROL UNIT, WIRING HARNESS AND A SAFETY RELAY AMOUNTING TO OVER $3,000 TO REPAIR. THE DEALER IS REPLACING THE DAMAGED PARTS AND UNCLOGGING THE DRAIN TUBE. THERE IS NO GUARANTEE THAT THIS WILL FIX THE PROBLEM PERMANENTLY. THE TRANSMISSION CONTROL MODULE HAD AN INTERNAL SHORT