2003 VOLKSWAGEN PASSAT Complaints

DT: THE CONTACT STATED THE DRIVER'S SEAT BURNED THE CONTACT'S LEG WHILE USING THE SEAT HEATER. ALSO, SHE PULLED THE MUSCLES IN HER BACK AND HIP WHEN SHE JUMPED OUT OF THE VEHICLE. THE VEHICLE IS AT THE DEALERSHIP BEING REPAIRED. SHE IS CONCERNED THAT THE SAME TYPE OF SEAT IS BEING USED TO REPLACE THE CURRENT SEAT. *AK

WHILE DRIVING, I TURNED ON THE DRIVER'S SEAT WARMER TO POSITION 5, WITHIN 1 MINUTE, I SMELLED SOMETHING BURNING, SMOKE WAS RISING FROM MY SEAT, I FELT A HOT BURNING SENSATION UNDER MY LEFT UPPER THIGH AND REALIZED THE SEAT WARMER WAS ON FIRE. I STOPPED THE CAR, TURNED OFF THE SEAT WARMER. THE SEAT WARMER BURNED THROUGH MY LEATHER SEAT AND LEFT DAMAGE ABOUT THE SIZE OF A QUARTER. CONTACTED LOCAL VW DEALER (MARTENS VOLKSWAGEN, BETHESDA, MD) WAS ASKED TO BRING CAR IN IMMEDIATELY, ELECTRICAL SYSTEM CHECKED, SEAT WARMER DISCONNECTED, DRIVER'S SEAT WILL BE REPLACED. *JB

AFTER TURNING ON DRIVER'S SIDE SEAT HEATER TO 5, WITHIN 2 MINUTES NOTICED BURNING SMELL, FELT HOT BURNING SENSATION ON LEFT BUTTOCK AND SMELLED AND SAW SMOKE. ONE CENTIMETER BURN HOLE IN SEAT. TERRIBLE BURNING SMELL IN CAR. TURNED OFF SEAT HEATERS IMMEDIATELY, SEAT SMOKED FOR 10 MORE MINUTES. *NM

DT: 2003 VOLKSWAGEN PASSAT. THE CONTACT STATED THE VEHICLE WAS SLIPPING OUT OF PARK AND IT WOULD A NOT GO INTO PARK. THE SHIFTER BROKE OFF WHILE THE CONTACT WAS TRYING TO PUT THE VEHICLE IN PARK. THIS STARTED ON OCTOBER 4, 2005. THE DEALERSHIP WAS WILLING TO FIX IT, BUT, A VOLKSWAGEN REPRESENTATIVE AT THE DEALERSHIP SAID IT WOULD NOT BE COVERED UNDER WARRANTY. THE CONTACT THEN CALLED VOLKSWAGEN, AND THEY WERE GOING GOING TO CONDUCT AN INVESTIGATION INTO THE MATTER. *AK

PROBLEM WITH 2003 PASSAT GLX FUEL PUMPS. THERE ARE AN ENORMOUS AMOUNT OF FUEL PUMPS THAT FAIL ON THE PASSAT MODEL. VW HAS HAD A RECALL FOR THE FUEL PUMP, BUT ONLY ON THE GOLF, NEW BETTLE AND JETTA, NOT THE PASSATS. VW HAS AN ADMITTED PROBLEM, BUT IS NOT WILLING TO COVER ALL MODELS AFFECTED. *NM

DT: 2003 VOLKSWAGEN PASSAT. THE CONTACT STATED THE VEHICLE STALLED AT HIGHWAY SPEEDS. THERE WAS NO WARNING LIGHTS THAT CAME ON BEFORE THIS OCCURRED. THE VEHICLE WAS PULLED OVER, AND IT STARTED UP IMMEDIATELY. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, AND THEY HAD IT FOR 77 DAYS. THE VEHICLE WAS RETURNED TO THE CONTACT TWICE. THE DEALERSHIP REPLACED A COIL PACK, SPARK PLUGS, AND FOUR BRAKE LIGHT BULBS. THE DEALERSHIP TOLD THE CONTACT THE VEHICLE WAS READY, HE PICKED IT UP AND DROVE 3 MILES AND THE VEHICLE STALLED. HE IMMEDIATELY TOOK THE VEHICLE BACK TO THE DEALERSHIP. THEY CONTACTED TECHNICAL SUPPORT, WHO TOLD THE DEALERSHIP TO CHECK FOR THE ELECTRICAL GROUNDS. THE DEALERSHIP THEN TOOK THE VEHICLE ON A TEST DRIVE AND IT STALLED AGAIN. THE FACTORY SERVICE ENGINEERS SAID TO PUT EVERY ELECTRICAL WIRE ON THE CAR THROUGH AN OHM TEST. ALL OF THE WIRES CHECKED OUT, AND NO OUT OF TOLERANCE RATINGS WERE FOUND. THEY TOLD THE DEALERSHIP TO CHECK THE IGNITION KEY ADAPTATION, AND THE SECURITY SYSTEM FOR PROPER FUNCTION. NO PROBLEMS WERE FOUND. THEY FOUND NOTHING DEFINITIVE AT THAT POINT. THE TECHNICIAN TOLD THE DEALERSHIP TO REPLACE THE ENGINE WIRE HARNESS THAT WAS REPLACED AUGUST 8, 2005. THE VEHICLE WAS THEN PICKED UP ON AUGUST 10, 2005. THE CONTACT WENT ON VACATION, AND 175 MILES LATER THE VEHICLE STALLED AGAIN ON THE INTERSTATE. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP; THEY FOUND 20 FAULT CODES IN THE ENGINE COMPUTER. THEY REPLACED THE VACUUM PUMP ON AUGUST 25, 2005. THEY ROAD TESTED IT AND IT STALLED. THE CONTACT WAS TRYING TO GET VOLKSWAGEN TO TAKE THE VEHICLE BACK. THE VEHICLE IS STILL AT THE DEALERSHIP, AND THEY ARE STILL WORKING ON IT. THE DEALERSHIP IS NOW GOING TO REPLACE CYLINDER HEADS. *AK IT WAS FINALLY DETERMINED THAT THE FUEL PUMP RELAY WAS THE PROBLEM AND THE REASON WHY THE DEALER COULD NOT DETERMINE THE PROBLEM THE FIRST SEVEN TIMES WAS BECAUSE THEY WERE RELYING ON THE COMPUTER TO DISPLAY CODES. UPDATED 01/11/06.*JB

BOUGHT NEW A VW PASSAT, GLX,V6 IN MAY 2003. IT HAS 18500 MILES ON IT. I HAVE HAD THREE SETS OF REAR ROTORS REPLACED BECAUSE THEY HAVE WARPED. THE LAST SET WERE REPLACED IN MARCH 2005, AND I AM EXPERIENCING THE SAME PROBLEM TODAY, AND HAVE AN APPOINTMENT AT THE DEALER TO HAVE THEM REPLACED AGAIN. THE ROTORS WARP BADLEY, THE CAR, ESPECIALLY AT HIGHWAY SPEEDS SHUDDERS WHEN THE BRAKES ARE APPLIED AND DOES NOT STOP ADEQUATELY. *NM

DT: THE CONSUMER STATED THAT ON THE 2003 VOLKSWAGEN PASSAT THE ENGINE LIGHT CAME ON. THE CONSUMER TOOK THE CAR TO THE DEALER, AND DEALER WANTED THE RECEIPTS FROM THE OIL CHANGES. THE DEALER SAID THAT THERE WAS SLUDGE IN THE ENGINE. THE DEALER SAID THAT WAS THE CONSUMERS PROBLEM, AND IT WAS THE CONSUMER THAT COULD NOT PRODUCE THE RECEIPTS, THE CONSUMER HAD TO PAY FOR IT. THE OWNER DID NOT FIXED THE PROBLEM. THE DEALER SAID THAT THE WARRANTY WOULD BE VOID IF THEY DID NOT HAVE THE RECEIPTS SHOWING THAT THE OIL WAS CHANGED EVERY 5,000 MILES. *AK *NM

VIBRATION FROM STEERING WHEEL WHEN BRAKING AND UNEVEN STOPPING. DEALER FOUND WARPED FRONT ROTORS. I FOUND THIS PROBLEM RATHER UNUSUAL AS WE DRIVE THE CAR TO AND FROM THE STATION DAILY AND WE ONLY HAVE 29,000 MILES. DEALER HAD TO REPLACE PADS AND BOTH FRONT BRAKE ROTORS. VW REFUSED TO COVER UNDER WARRANTY. I FEEL THE CAR IS NOT SAFE DUE TO THESE CONSTANT BRAKE PROBLEMS. I HAVE HAD OTHER BRAKE PROBLEMS WITH THIS CAR, THE DEALER HAS REPLACE THE REAR BRAKE PADS AND THEN REAR PADS AND ROTORS UNDER WARRANTY. *JB

I WAS INVOLVED IN A AUTOMOBILE CRASH WHEN ANOTHER VEHICLE PULLED OUT IN FRONT OF ME. I WAS THE ONLY PERSON IN MY CAR AT THE TIME OF THE CRASH. I WAS TRAVELING THE POSTED SPEED LIMIT AND THE OTHER DRIVER RECEIVED A CITATION AND WAS AT FAULT. I WAS DRIVING A 2003 VW PASSAT. THE CAR HAD EXTENSIVE FRONT END DAMAGE MOSTLY TO THE DRIVERS SIDE. THE CAR WAS CONSIDERED A TOTAL INSURANCE LOSS BY THE OTHER DRIVES INSURANCE COMPANY. THE PASSENGER SIDE AIR BAG DEPLOYED BUT THE DRIVERS SIDE AIRBAG DID NOT. SINCE THE DAMAGE TO THE FRONT END OF THE CAR WAS EXTENSIVE BOTH AIR BAGS SHOULD HAVE DEPLOYED. I RECEIVED MINOR INJURIES BECAUSE OF THE CRASH, BUT IF I HAD BEEN TRAVELING AT A HIGHER RATE OF SPEED MY INJURIES MAY HAVE BEEN MUCH WORSE. *NM