2010 VOLKSWAGEN ROUTAN Complaints

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE KEY HAD TO BE PLACED INTO THE IGNITION SWITCH WITH FORCE AND TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE CONTACT ALSO HAD TO USE FORCE TO REMOVE THE KEY FROM THE IGNITION SWITCH. AFTER SEVERAL ATTEMPTS, THE VEHICLE WOULD NO LONGER START. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

IN APRIL 2015 THE CHECK ENGINE LIGHT CAME ON IN MY 2010 VW ROUTAN, MAYBE A WEEK OR SO LATER IT STARTED TO STALL WHILE I WAS DRIVING IT. I TOOK IT TO AN IMPORT DEALER LOCALLY TO HAVE IT LOOKED AT AND WAS TOLD THAT THE EGR VALVE WAS BAD. THEY REPLACED IT, WHICH COST ME $400, AND PUT A NEW GAS CAP ON IT. IN JULY THE ENGINE LIGHT CAME ON AGAIN, HAD THE CODES RUN AT A PARTS STORE AND IT WAS THE EGR VALVE AGAIN. TOOK IT BACK TO THE SHOP THAT DID THE FIRST REPAIR BECAUSE IT STILL HAD A PARTS AND LABOR WARRANTEE WITH THEM. THEY REPLACED IT AGAIN. NOW, IN SEPTEMBER, MY ENGINE LIGHT IS ON AGAIN AND AGAIN IT SAYS IT'S THE EGR VALVE. I HAVE CALLED THE SHOP TO GET IT IN TO BE REPAIRED AGAIN, WAITING ON A CALL BACK. THIS ISSUE IS QUITE SCARY BECAUSE IT HAS AND PROBABLY WILL AGAIN STALL OUT ON THE HIGHWAY CAUSING ME TO HAVE TO TRY TO PULL OVER AND PUT IT IN NEUTRAL TO RESTART IT. I CALLED VW CUSTOMER CARE AND WAS TOLD THAT I WOULD NEED TO TAKE IT TO A VW DEALERSHIP AT MY OWN COST TO HAVE IT DIAGNOSED, AND BASICALLY TELL ME WHAT I ALREADY KNOW, I AM NOT SPENDING ANOTHER $400 TO REPLACE THIS VALVE WHEN I HAVE ALREADY DONE THAT ONCE THIS YEAR. BECAUSE I REFUSE TO PAY FOR REPAIRS THAT ARE COVERED UNDER THE ORIGINAL SHOP WARRANTEE VW REFUSES TO DO ANYTHING OR EVEN ACKNOWLEDGE THAT THIS IS AN ISSUE.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE VEHICLE STALLED. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. ...UPDATED 10/15/15 *BF UPDATED 10/20/15*JB UPDATED 11/17/15.*JB

DRIVING DOWN THE INTERSTATE AT NIGHT BOTH HEADLIGHTS WENT OUT. STRANDED NEXT TO THE INTERSTATE WITH NO HEADLIGHTS. WAS TOLD BY THE DEALER THAT THE CAR NEEDS A NEW TIPM MODULE THAT WOULD COST $930 TO INSTALL.

THIS HAS HAPPENED SPORADICALLY AND LUCKILY NOT ON THE FREEWAY. WHAT HAPPENS IS THAT I AM JUST DRIVING ALONG AND THE ENGINE JUST SHUTS DOWN WITH NO WARNING. ALL OTHER SYSTEMS ARE STILL FUNCTIONING (IE RADIO), BUT ANYTHING RELATED TO THE ENGINE IS SHUT DOWN. CAR CAN BE EASILY RESTARTED IN EITHER THE PARK OR NEUTRAL POSITION. THIS PROBLEM, WHEN IT HAPPENS, USUALLY OCCURS WITHIN A FEW MINUTES OF STARTING THE CAR AND DRIVING. HAS NOT HAPPENED DURING A DRIVE (MEANING THAT I HAVE BEEN DRIVING FOR A BIT). THIS CAR WAS PART OF THE RECALL BACK IN 2011 AND HAD THE WIN MODULE REPLACED. HOWEVER, EVEN THOUGH MY CAR WAS PART OF THE TARGET GROUP OF 2010 ROUTANS THAT WERE MANUFACTURED DURING THE RECALLED PERIOD, I AM NOT PART OF THE RECALL BECAUSE THE WIN MODULE WAS REPLACED BACK IN 2011. WHAT IS FUNNY IS THAT 2009 MODELS WHO ALSO HAD THEIR WIN MODULES REPLACED DURING THE EARLIER RECALL CAN GET THE NECESSARY REPAIRS UNDER THIS NEW RECALL (15V194000). I HAVE READ COMPLAINTS FROM OTHERS WITH SIMILAR ISSUES AS ME AND ALSO HAD THEIR CAR SERVICED UNDER THE PRIOR RECALL, AND WE CONTINUE TO HAVE THE SAME ISSUE OF THE ENGINE SHUTTING DOWN FOR NO REASON. WHY ARE 2010 MODELS REPAIRED UNDER THE EARLIER RECALL EXCLUDED, BUT NOT 2009 RECALL-REPAIRED MODELS NOT?

MY MINI-VAN SHUT OFF/ STALLED WHILE I WAS DRIVING ON THE ROAD. EVERY TIME IT STALLED I WAS DRIVING SLOWLY THROUGH CONSTRUCTION ZONE OR IN FRONT OF A LIGHT WHERE I HAD TO PRESSED THE BRAKE TO STOP THE CAR FOR OVER 30 SECONDS. I SEND IT TO VW SERVICE FOR REPAIR BUT NO PROBLEM WAS FOUND. I AM TOO SCARED TO DRIVE THE CAR BECAUSE I NEVER KNOW WHEN ITS THE NEXT TIME IT WILL STALL AGAIN WHILE I AM DRIVING ON THE ROAD.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESUMED NORMALOPERATION ONCE IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM: IGNITION: SWITCH); HOWEVER, THE VIN NUMBER WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.

CAR OCCASIONALLY STALLS BUT COULD BE RESTARTED. THEN SIMPLY WOULD NOT START WITH 'BADKEY' ERROR. AFTER DISCONNECTING/RECONNECTING THE BATTERY, THE CAR STARTED THEN WOULD NOT TURN OFF. YOU CAN TURN THE KEY TO THE OFF POSITION AND REMOVE IT, THE VEHICLE WILL STILL RUN. IT APPEARS TO HAVE ALL OF THE SYMPTOMS OF NHTSA CAMPAIGN NUMBER: 15V194000 WHICH RESULTED IN A RECALL HOWEVER VW SAYS THAT MY VIN IS NOT PART OF THE RECALL.

SEVERAL TIMES OVER THE FEW MONTHS WHEN I GO TO START MY VAN I TURN THE KEY AND ALL THE LIGHTS COME ON, ON THE DASH YET THE VEHICLE DOES NOT START. THERE IS NO NOISE ASSOCIATED WITH THIS INCIDENT. IT CAN TAKE SEVERAL TRIES TO GET THE VAN TO START.

ON SEVERAL OCCASIONS STARTING IN MARCH 2015, MY 2010 VW ROUTAN (MANUFACTURED IN JULY 2010 BY CHRYSLER) SIMPLY SHUTS OFF WHILE DRIVING THE VEHICLE. WHEN THIS OCCURS, I HAVE NO ENGINE POWER, NO POWER STEERING AND NO POWER BRAKES AND AM CONCERNED ABOUT PERSONAL SAFETY. I BOUGHT THE VAN NEW IN SEPTEMBER 2010 FOR MY WIFE, BUT NO LONGER ALLOW HER TO DRIVE IT AS I AM AFRAID IT WILL SHUT DOWN ON HER (IT REQUIRES A BIT OF ARM STRENGTH TO PULL THE VEHICLE OVER AND HOPEFULLY I AM NOT REAR-ENDED BEFORE BEING ABLE TO DO SO). I UNDERSTAND THERE IS NOW A RECALL ON THE IGNITION FOR 2010 ROUTANS, BUT MY VIN DOES NOT APPEAR TO BE WITHIN THE WINDOW INDICATED FOR THE RECALL EVEN THOUGH THE DATE OF MANUFACTURE IS WITHIN THE WINDOW. I AM NOT SURE IF THE IGNITION SWITCH IS THE CAUSE OF THE PROBLEM, BUT THE SYMPTOMS SOUND SIMILAR. ALSO, THERE ARE TIMES WHEN I TURN THE IGNITION KEY TO START THE MOTOR BUT IT WILL NOT ACTUALLY ENGAGE THE STARTER. THE RADIO WILL COME ON, BUT THERE IS NO IMPACT ON THE STARTER. AFTER SEVERAL ATTEMPTS WHILE SITTING THERE, I CAN GET THE SWITCH TO ACTUALLY WORK. I LOVE THE VAN, BUT HAVE BECOME SCARED OF THESE ISSUES. IF THE VAN EVER SHUTS DOWN WHEN I AM ON THE HIGHWAY, THE SPEEDS WILL BE TREACHEROUS. I HAVE SEARCHED THE INTERNET AND FOUND OTHERS WITH SIMILAR COMPLAINTS. I VERY MUCH SEE THIS AS A SAFETY CONCERN AND WANT YOU TO BE AWARE OF THESE ISSUES. I SINCERELY APPRECIATE ANY ASSISTANCE YOU CAN PROVIDE. *TR