2010 VOLKSWAGEN ROUTAN Complaints

I JUST BOUGHT THIS VAN IN JULY OF THIS YEAR. MY FIANC DRIVES THE VAN MORE THAN ME AND HE TOLD ME THAT THE WINDSHIELD WIPERS WILL NOT SHUT OFF. I CALLED THE VOLKSWAGEN AT 1-800-822-8987 ON MONDAY AND GAVE HER MY VIN AND SHE SAID IT WAS NOT PART OF ANY RECALL BUT WHEN I LOOKED UP THE RECALL PAPERWORK ON THIS SITE, RCDNN-11V151-5396, IT SAID THE NUMBER OF VEHICLES AFFECTED BETWEEN 2V4RW-D-AR138555 - 2V4RW-D-AR348536 AND RCDNN-11V151-1295 (AMENDED), AND IT SAID THE NUMBER OF VEHICLES AFFECTED BETWEEN 2V4RW-D-AR138555 - 2V4RW-D-AR360513, IF I AM LOOKING AT IT CORRECTLY MY VIN FALLS BETWEEN THOSE NUMBERS. THIS IS THE FIRST WE EXPERIENCE ANY ISSUES AND TODAY MY FIANC TOLD ME THAT THE ODOMETER MILEAGE READS GATES INSTEAD OF THE NUMBERS. WE ARE DROPPING THE VAN OFF TOMORROW TO GET IT LOOKED AT BUT I AM BRINGING ALL THE PAPER OF THE RECALL AND THE SERVICE BULLETIN. I JUST BOUGHT THIS VAN AND WE ONLY USE IT LESS 6 MILES EVERY DAY, IT'S ONLY USED TO TRANSPORT MY KIDS TO AND FROM OUR DAYCARE, OR IF WE HAVE TO TAKE ALL 5 PEOPLE ANYWHERE OTHER THAN THAT WE DON'T USE IT, WE ALWAYS RENT CARS TO GET OUT OF THE AREA. PLEASE INVESTIGATE I HAVE 3 CHILDREN AND I DON'T WANT TO WORRY ABOUT EXPERIENCING A BAD ACCIDENT WITH MY KIDS IN THE CAR, LIKE SOME OF THE SUBMITTED COMPLAINANTS HAVE EXPERIENCED. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE SUDDENLY STALLED AS THE ETC (ELECTRONIC THROTTLE CONTROL) WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.

WHILE DRIVING THE VAN IT BEGAN TO SMELL LIKE RADIATOR COOLANT. CHECKED TEMPERATURE GAUGE AND REALIZED TEMPERATURE FLUCTUATION. NO ENGINE LIGHT OR CHECK ENGINE LIGHT EVER CAME ON THE DASHBOARD. OPENED HOOD AND DISCOVERED COOLANT WAS SPRAYED ALL OVER THE HOOD LINER AND ENGINE DUE TO THE FAILURE OF THIS PART. TOOK IT TO THE VW GARAGE AND WE WERE TOLD IT HAS BEEN A COMMON OCCURRENCE WITH THE VW ROUTAN LEADING ONE TO THINK IT IS A DESIGN FLAW OF THE HOSE ASSEMBLY. THE TOTAL DAMAGES DUE TO THIS ONE HOSE ASSY FAILURE KNOWN TO DATE IS THE FOLLOWING: PLASTIC HEATER CORE HOSE ASSEMBLY; TEMPERATURE SENSOR; THERMOSTAT; HOOD LINER SOAKED AND RUINED; AND REPLACE COOLANT. REPAIR BILL IS NEAR $1000.00 FOR ALL THESE ITEMS. FURTHERMORE, IF THIS HAD GONE UNNOTICED DUE TO THE LACK OF A CHECK ENGINE LIGHT, THIS COULD CAUSE ADDITIONAL DAMAGE TO THE CYLINDER HEAD AND MAY LEAD TO AN ACCIDENT. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM), THE VEHICLE BEGAN STALLING WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES. THE DEALER REPLACED THE WIND MODULE TWICE, ALONG WITH THE BATTERY AND KEY FOB, BUT THE FAILURE RECURRED. THE DEALER WAS UNABLE TO CORRECT THE FAILURE AND STATED THAT THE FAILURE WAS NOT DUE TO THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.

CAR BATTERY IS IN GOOD SHAPE BECAUSE I RECENTLY REPLACED IT WITH A NEW ONE. THE PROBLEM IS OCCASIONALLY I TRY TO START THE VEHICLE AND IT WILL NOT START WHEN THE ELECTRONIC THROTTLE CONTROL LIGHT IS BLINKING BUT IF I USE MY CAR KEYS TO LOCK AND UNLOCK THE CAR, THEN THE ELECTRONIC THROTTLE CONTROL LIGHT WILL GO OFF AND CAR WILL START. LAST WEEK IT OCCURRED TWO TIMES AND I TOOK THE CAR TO VOLKSWAGEN DEALERSHIP BUT THEY TOLD ME, THE DIAGNOSTIC TEST IS NOT SHOWING ANY CODE AND HENCE THERE IS NO PROBLEM WITH MY CAR BUT I THINK THERE IS A PROBLEM BECAUSE I HAVE EXPERIENCED THIS PROBLEM FIVE TIMES IN TOTAL. THEY REQUESTED I TOW MY CAR TO THEM THE NEXT TIME IT OCCURS TO SEE IF THE CODE CAN BE DETERMINED BUT I STILL NOT COMFORTABLE BECAUSE I DON'T KNOW WHAT IS COMING NEXT. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 11V151000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED AND THE CONTACT DID NOT CONFIRM IF THE RECALL WAS ASSOCIATED WITH THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE MAKING A LEFT HAND TURN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,446.

THREE WEEKS PRIOR, I'D INSTALLED 4 NEW TIRES. RETURNING HOME FROM DR'S. OFFICE THIS DAY, I HEARD A SMALL 'POP', THEN BEGAN HEARING RUMBLING, THEN REALIZED CAR BEING PULLED TO EDGE OF ROAD. FLAT TIRE? ON A 3 WK OLD TIRE? SURE ENOUGH THE RIGHT FRONT TIRE WAS FLAT. VERY FORTUNATE FOR LOCATION OF OCCURRENCE, SPEED ZONE, AND DISTANCE TO THE VERY PLACE I'D PURCHASED THE TIRES. THIS VEHICLE IS EQUIPPED WITH TPMS. THE SENSOR STEM IS HELD TIGHT TO THE EXTERIOR OF THE RIM WITH A METAL NUT. THE NUT HAD POPPED OFF WHILE DRIVING, THUS THE STEM RETRACTED TOWARDS THE INSIDE THE RIM / WHEEL AND RELEASED ALL THE AIR IN THE TIRE. THE THREADS ON THE STEM WERE CORRODED AWAY AND COULD NO LONGER HOLD THE NUT IN PLACE. I HAD TO PURCHASE A NEW TIRE. I DECIDED TO HAVE THE TIRE STORE LOOK AT THE OTHER 3 STEMS / NUTS ON THE OUTSIDE. ONLY ONE OF THE THREE REMAINING NUTS COULD BE LOOSENED. THE OTHER TWO WERE FUSED IN PLACED DUE TO CORROSION. I DECIDED TO HAVE REMOVE THE OTHER 3 STEMS REMOVED AS I DID NOT TRUST THEM ENOUGH TO PUT MY WIFE OR GRANDSONS, OR ANY PASSENGER IN THE VEHICLE WITH ME AFTER SEEING WHAT HAPPENED. HAD I BEEN SEEING ONE OF MY OTHER DOCTORS, TAKING ROUTE 531 AT THE 65MPH LIMIT, AND THIS HAD HAPPENED ON ONE OF THE SEVERAL SEVERE CURVES, I SHUDDER TO THINK WHAT MAY HAVE HAPPENED. THE SENSORS ACTUALLY ARE LABELED AS 'CHRYSLER' PRODUCT. I HAVE CALLED BOTH VWCARES AND CHRYSLER AND BROUGHT THIS TO THEIR ATTENTION. I HAVE WARNED AS MANY FAMILY AND FRIENDS AS POSSIBLE ABOUT THESE TPMS SENSORS AND STEMS, AND ADVISED THEM ALL TO INSPECT THEIRS REGULARLY. OUR SON IS A GM TECHNICIAN AND ADVISED US THAT GM ACTUALLY RECOGNIZED THEY NEEDED TO UPGRADE THEIR VALVE STEMS A FEW YEARS AGO TO PROTECT SUCH AN OCCURRENCE. *TR

AUTOMATIC SLIDING DOOR DID NOT LOCK IN OPEN POSITION. INSTEAD, IT OPENED ALMOST ALL THE WAY AND THEN IMMEDIATELY BEGAN CLOSING AGAIN. I WAS ALREADY REACHING INTO THE VAN AT THAT POINT AND HAD TO MOVE OUT OF THE WAY QUICKLY AFTER APPLYING PRESSURE TO THE DOOR TO KEEP IT FROM CLOSING ON ME DIDN'T WORK. THIS HAS HAPPENED ON 3 OTHER OCCASIONS. VEHICLE WAS SEEN BY A VW DEALERSHIP UNDER WARRANTY. THEY COULD NOT REPLICATE THE ISSUE BUT STATED IT WAS A KNOWN GLITCH. IT TOOK A LOT OF FORCE FROM ME AS AN ADULT TO TRY TO STOP THE DOOR FROM CLOSING. WE HAVE 3 CHILDREN THAT RIDE REGULARLY IN OUR VAN. "KNOWN GLITCH" IS NOT ACCEPTABLE. *TR

OCTOBER 30, 2010 - WENT TO START THE VEHICLE BUT NOTHING HAPPENED. I THOUGHT THAT PERHAPS I HAD NOT ENGAGED THE SHIFT PROPERLY AND THEN RESTARTED. THE DASH LIGHTS CAME ON BUT COULD NOT START THE VEHICLE. IT WAS NOT OCCURRING SIGNIFICANTLY UNTIL 2014. TOOK TO OUR DEALER BUT THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE AS NO INDICATORS WERE TRIPPED AND NO TROUBLE LIGHTS TO IDENTIFY PROBLEM. FREQUENCY OF NOT STARTING HAS BEEN MORE SIGNIFICANT (TWICE A WEEK NOW). TOOK BACK TO DEALER WHEN THE ENGINE LIGHT DISPLAYED AND THE SERVICE MANAGER STATED THERE WAS A RECALL BUT NOT FOR OUR VEHICLE. IN ADDITION, WHEN USING THE REMOTE START, THE ENGINE WOULD NOT TURN OVER BUT WOULD JUST CLICK (SAME PROBLEM). SEEMS TO BE THE EXACT SAME ISSUE WE ARE EXPERIENCING AS THE RECALL STATES. DEALERSHIP WANTS ALMOST $1000.00 TO REPLACE IGNITION AND GEAR SHIFTER TO REPAIR THE PROBLEM. AND THAT IS IF THIS IS THE CORRECT DIAGNOSIS ACCORDING TO VW. THERE SHOULD BE AN INVESTIGATION INTO THIS ISSUE AND IF FOUND TO BE A COMMON DEFECT, A RECALL SHOULD BE ISSUED FOR ALL VEHICLES IMMEDIATELY. WE DO NOT KNOW THE CONSUMER SAFETY ELEMENT INVOLVED AND BELIEVE THIS ISSUE SHOULD BE GIVEN GREAT PRIORITY TO LAUNCH AN INVESTIGATION AS MOST VANS AS THIS ARE USED FOR CHILD TRANSPORTATION. WE DRIVE OUR FOUR CHILDREN IN THIS VEHICLE WHEREVER WE TRAVEL. PLEASE INVESTIGATE. *TR